Very disappointed. My father has hearing aids that he purchased at Universal Hearing. He has been without them for weeks because they do not answer their phone. There is no follow up and they have left patients without any way to get help with their hearing aids. No answering machine. No answering service. He was able to get help at Costco. It is sad not to be able to use a local company. read more

The custom-made ear plugs are a complete scam! Had them done twice and still water kept going in my ear! In fact, it trapped water in, so it exacerbated my swimmer's ear. 150-200$ gone to trash.. read more

I had a bad experience here. Stay away from Pamela Liebenthal. I went to Universal Hearing Care for a hearing test. She inserted probes in my ears and I told her my left ear hurt when she inserted it, but she continued with the test. I had pain and pressure in my ear for several days and had to go to my ENT Dr. as I was very worried that she damaged my ear! I complained to Lisa Goldstein (person in charge at this location) and she said someone would call me from the corporate office but no one ever called! Also Pamela said I had hardly any wax in my ears but my ENT Dr. removed wax from both ears. read more

This place is amazing. All of the staff act professional while maintaining a down to earth feel. The front desk staff are really terrific. They remember names, they' re helpful and always pleasant. Lisa is the best. She is professional and kind. Her expertise is at a high level. I highly recommend this location for any and all of your hearing needs read more

Yes, Lisa and her staff are wonderful. I'd recommend using Universal Hearing Care. This crew knows hearing aids and are very friendly too. I've used their services for 5 years and am happy with their knowledge including explaining all of the details and nuances of hearing loss. read more

What fabulous service. Mom is not local, but had a problem. Carey was helpful from the minute I called. She was able to help us today by checking mom's hearing aids. They went above and beyond. We look forward to coming back with mom, now that she is staying longer. So great to find a well organized business. Thank You. read more

I've been going to Universal Hearing for six years and no matter who I spend time with in consultation -- Lisa, Judy, Pam and Hershel -- the caring and education is always superb. I work as a court reporter so my hearing must be the best it can be and the products they have introduced me to are excellent. They keep me abreast of the new technology without pushing it on me and are always available to answer questions. My latest consult has been with their newest member, Hershel Korngut. He is extremely knowledgeable and takes a personal interest in providing the best service to his clients, as everyone in the office does. I highly recommend Universal Hearing. Your hearing, like your eyesight, affect your life profoundly so always seek the best help. read more

...As I was from out of town... I actually found a nearby audiologist, Universal Hearing in Tarzana, CA, and they were very helpful. They kindly informed me that they were unfamiliar with implant devices, but took took the initiative and called a physician who was able to help me. What great professionals... Thank you so much, Pamela and Kerry! - Dawn McMenamin, Portland, Oregon read more

The most important thing in any business is customer service. Lisa and the entire team offer a never ending supply. They help with any issue at any time, offer excellent pricing and are a true delight to work with. I have been a client for years and would never go elsewhere! read more

UHC changed my life! Staff is wonderful and very knowledgeable, always gets back to you promptly. My HA system rocks and it cost much less from UHC than what 2 other places quoted me for the exact same system! Prices are fair and my experience with them has always been very good. Plus free bateries for 2 years with my purchase! Call them, you won't regret it! read more

My wife had been complaining for years that I had the TV too loud. Universal Hearing did very thorough testing and fixed me ups with a state of the art, almost invisible, hearing aids. There is now peace at home. The people are very helpful and a delight to work with. I also have a tinnitus problem which they made much more bearable with a special ocean wave background noise that is in my hearing aids. I just could not be happier and I highly recommend them. read more

The entire staff is very professional and pleasant to deal with. I had problems getting my hearing aid to fit, but they were tireless in their efforts, and it ended up fitting very comfortably and working well. I'm very pleased with their service, and I recommend them without reservation. read more

I have put off writing a review of my new hearing aid. The reason is simple. My new hearing aid has made a profound impact on my quality of life. Let me explain. Sound quality is very important to me. I love talking and discussing things with people. I love movies especially those with complex plots. I love to listen to music. This best describes my ideal sound environment. My family and friends over the years have lobbied hard for me to get my hearing checked and to get a hearing aid. My hearing loss has been with me for years. I had adapted to it and had developed coping mechanisms. So I was tested and discover that I had sever hearing loss in my left ear and moderate in the right. I was surprised. So I decided to bite the bullet and get a hearing aid. Before my hearing aid anyone or thing to my left was somewhat muffled. I would always attempt to have people sit or walk to my right. It was embarrassing to constantly be asking to repeat a portion of a conversation or worse yet to misinterpret what had been said. This was also so true when watching movies. At home I could rewind or turn up the volume. But, in a movie theater I would ask my wife to tell me what had been said or completely miss part of the dialogue. Music is important to me. Over the years I have constantly improved my stereo system. But, while family and friends enjoyed my music there was a common complaint that it was excessively loud. So I went to Universal Hearing Care and worked with Judy Hodosh and Pamela Liebenthal about my hearing loss and the possible options in hearing aids. I ended up getting an Oticon hearing aid. So I get fitted for a hearing aid based on my particular hearing loss. I walk to my car. I quickly realize how much sound that I was not even aware of. On the ride home I play the stereo and suddenly I hear music to my left. I get home and immediately turn on my stereo. I was amazed at how great it sounded. The quality of the sound, the clarity of the vocals was as if I had just added a very high end component to my system. My son walked into the room and turned up the volume. I quickly said that is to loud. He laughed and said that is the volume that you used to play it at. I realized that what they heard at a volume of say one. I heard at a volume of four. I alway couldn't understand why everyone liked the volume so low. I was talking to my wife who was to my left and slightly to my rear. I heard clearly everything that she said but noticed she was talking loud. Her comment was that she was so accustomed to me not hearing me that she reflexively raise her voice. So, here it is in a nutshell. My sound environment is improved immensely. I could not be more pleased. My obnoxious habit of blaring the sound of movies and music has come to an end. My family and friends are thankful. My advice to anyone with a hearing loss is to get a hearing aid. You will be surprised how much more sound there is in the world. read more

This is my second review on these wonderful people. I had some issues with my hearing aids (my fault), and Judy fixed them with no hassel. I also missed an appointment, didn't put it on my calendar, this is the worst. They were still professional and were understanding. I know no matter what issue I have with my hearing, I can always depend on everyone here for their honesty. They aren't trying to get money out of you! I love you guys!!! read more

wonderful staff and very knowledgeable, all helpful from receptionist to audiologists. Walk-in hours for little 'tweaks' but not difficult to get timely appointments as needed. I walked in knowing I had some hearing issues; a couple of weeks later, had hearing aids so small no one knows I'm wearing them but I know that for the first time in years, I hear 'normally'--in crowded restaurants, big events, intimate settings. read more