We had a fantastic short stay over my birthday..the pool amenities were amazing and staff friendly and attentive. the Kitchen had delicious cuisine and we were very happy to get our express passes for our parks admission, which is a fantastic deal for staying at the resort. They made me feel so welcome and almost every single staff member made me feel special for wishing me HPB with my button! And don't forget to check out the two ducks - Chad and Regina, per lifeguard (forgot to catch his name but he was the most friendliest!) on duty on morning of 3/8. He also got us complimentary ice cream coupons for being my birthday - SO AMAZING read more

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Was not bad. It's a heck of a walk from The self parking. Hotel is nice. I did not try the pool and or The food locations. It's a decent hotel but for the money it should be more luxury rooms. I don't see a real major difference from this or cabana bay or the beach resort other than you will spend more. read more

The hotel itself is beautiful. The breakfast buffet was just okay, Specially for the price. I wouldn't recommend eating at "The kitchen" we did not enjoy their food at all but the Palm is pretty good! The pool was great, being able to take the water taxi to/from city walk is great! You can also take a little scenic walk and be there in less than 10 minutes which was great since we were going to the park. The stay comes with free fast passes and early entry if you have tickets for the parks. They offer room service and have multiple bars on site with daily entertainment. Now the ROOMS are VERY outdated. For the price of the stay the rooms should be in better condition. We did complain about the smell of the room and the flickering restroom light as soon as we walked in and they did come to fix the light ASAP but the smell was there the entire stay. It smelled like mildew, like if something was wet in the room. They said they would investigate where the smell was coming from but we never heard back from them. We also noticed our fridge was not cooling our drinks but we didn't say anything to the staff so it's not like they had a chance to fix it. No points taken off there. Staff was a BIT rude, kind of dismissive at checking in and checking out. Checking in I told her we had a big group reservation and parking for everyone would be charged to that company card on file. She said she still needs a just in case something happens. I said cool and gave her my personal debit card for incidentals instead of my company card, she charged my personal card for the parking even though I had just told her we had it set up so my company card would take care of parking for all of our guests. I explained once again and she fixed it but didn't seem happy. You could pick up the attitude in her tone. Checking out: we heard we could turn our keys into guitar picks which the kids thought would be great souvenirs. Upon approaching check out I told the woman named Kat that we wanted to check out and she almost whispered under her breath "well check out is automatic but SURE I'll do it for you" I apologized because I felt like I could've explained better and told her we heard about them turning the check in card into picks and that's why we were there. l and handed her all 5 of ours cards. She said "ALL FIVE?" And just stared at me. At that point I felt like I was asking for too much and told her just the kids cards is fine. Overall, the hotel itself is gorgeous. It has a game room, multiple bars, snack/ice cream shop, pool area has a slide, sand volleyball court and multiple bars. The rooms is what stood out to us the most. We just expected the rooms to be in perfect shape. Not flickering lights and a bad smell soon as we check in for family/team vacation. One more thing there were ducks in the pool that pooped in there several times and they do not clean it up so the kids are swimming with duck poop. read more

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We stayed here two nights for our trip to Universal. Pros -super close to City Walk, Islands of Adventure and Universal. You can easily walk 5-10 minutes but they also have a water taxi and shuttles. -check in and bell staff were wonderful -great pool area that shows nightly movies at sunset. -early entry to all parks included. Unlimited fast pass to Universal and Islands of Adventure. -lots of fun memorabilia throughout the hotel. -rooms were clean and comfortable though a bit outdated Cons -Food was so so. -Beachclub restaurant-service was extremely slow, staff was a bit rude and they include an 18% automatic tip which I wouldn't have minded as much if the staff had been more helpful. Overall the pros outweighed the cons. Would totally stay here again for the proximity, early entry, and fast passes. read more

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Nice hotel overall with very friendly and helpful staff at check-in. The property is well-suited for conferences and small meetings, which makes it a great option for business travelers. It's also conveniently located--about a five-minute walk to Universal, or you can take the complimentary water taxi. My only downside was the music volume near the lobby and elevator area. If you're a light sleeper, I'd recommend avoiding rooms next to the elevator bank, as the noise can feel like a nonstop concert. That said, I would still recommend this property and would stay here again. read more

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Well, I've always loved the Hardrock and usually would stay here when I went to Vegas each time. It's always very very clean and the people are very very awesome! I just got here so we're waiting for a room which I'm sure will be amazing as well! Can't wait to enjoy the pool, which is fabulous and I can see it has a slide from the balcony. We will be eating at the Palms so that will be Fabulous too!!! Much more to come on this review!!! Can't wait to visit the Velvet Bar tonight and see some live entertainment!! I will say so far the most awesome and amazing thing that happened was this young lady at the checkout who rearranged our visit and passes to Epic and Universal made a phone call & saved us over $500! Dinner is paid for tonight!!! lol Thank you Hard Rock!! Thank you Kaleigh!!! You ALL Rock!!! I highly recommend staying here or at any one of the Hardrock Hotels read more

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When visiting Universal Orlando, my mom and I did quite a bit of researching to determine the best hotel to stay in. We both loved that this hotel included the Express passes for Universal Studios and Islands of Adventure (prior to Epic Universe opening). Our stay was during December 2024, and we enjoyed the small holiday decor in the lobby. The room was fairly standard, but did have some Hard Rock theming which was a nice touch. It was clean and cozy to make for an almost week long stay to be very comfortable. We all enjoyed the stay, though I feel like the dining on the premises wasn't that exceptional so we would try another location if returning. read more

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Well we just checked in and thought we had a view but its of a roof. 5040 not great check in people. Very sad to get this room. We asked the front desk were kinda rude. Just disappointed in what happened. They SHOULD tell you restrictive view but didn't and made us check on early even though we wanted to wait. All we wanted was to get our park tickets. 5040 read more

If you are wanting to experience Universal Studies Orlando, make sure you book through the Hard Rock Hotel. You get fast passes, and that is already reason enough! We arrived for check-in, but the parking lot we were in did NOT have access to an elevator so we had to circle around the entire lot and walk through the front with our luggage, and our stroller. The building needs either an upgrade or a ramp to make things easier and accessible for both parking lots. Aside from that, check-in was easy and the lines weren't too long. The lobby is huge and they have complimentary infused water or pink lemonade. We got to our rooms, and they were decent size. Our window-view was above the outdoor sign so the lights were very bright at night. The amenities: gorgeous pool with giant water slide and splash pad for kids. There were two jacuzzi that I saw, and plenty of beach chairs. The pool wasn't very deep though which was unfortunate for us taller people. But they always had 3 lifeguards on duty. Also available, free water and floaties! We didn't really eat here but I did peruse their marketplace for matcha - it was... not good lol We did use laundry services which was on the 4th floor. I think there is dry cleaning services but you will need to contact front desk. This was just us bringing our items to the laundry room and paying it ourselves. This was great for us Arizonians not used to the humid weather... and needing laundry services Overall, great hotel! I would come back again with my family especially for the fast pass! read more

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Expensive hotel but worth it if you are going to Universal Studios. Pros: Fast Passes: Include fast passes and early park entry as part of our stay. Multiple Onsite Food Options: A couple restaurants, a pool bar, and a small convenient store on site where you can purchase amazing desserts, ice cream, alcohol and more. Location: It is a 10-15 min walk to Universal Studios. Pool: The outdoor pool was fantastic and open late, until 11 PM. They provided complimentary towels, lounge chairs, and even a large communal bottle of SPF 30 sunscreen, which saved me since I'd forgotten mine in the room. Luggage Service: Area to hold your luggage prior to your check-in or after your check out time. Guest Services: Super friendly and provided lots of good tips like downloading the Universal App to see park entry times, ride wait times, etc. Cons: $$$ - Expensive and the extra costs can add up (parking, roll away bed for an extra $35, and breakfast buffet ~$35-60 per person depending on the day of the week) read more

Universal Orlando- Hard Rock Hotel - Measure up to the greats - Hotels Near Me - Orlando, Florida

Wonderful hotel! We stayed here for 3 nights while visiting universal epic universe and the other universal parks. Such a wonderful hotel. Real easy to walk to the original universal parks and the Universal City Walk. Perfect placement of a hotel! Room was nice and tidy. Bed was comfortable and clean. Shower was nice. Just a real solid hotel. It is a bit dated and could use some renovating but all in all it's a real nice place to stay. They have a bus service that will take you to the Epic park which is real convenient! Highly recommend this hotel when visiting Universal. read more

We had a wonderful three night stay at Hard Rock Hotel! The pool was a blast, easy walk to the parks, and staff went above and beyond helping us celebrate my wife's birthday. Kids loved the pool music. Fun yet relaxing atmosphere. Highly recommend! read more

Smoke alarms went off multiple times during our stay, including while we were already in bed. Took ~15+mins to investigate the cause each time. The check in line took 30mins, the vacation package side where you get your passes was another 15min wait. Nothing is quick here. However, the room was nice, even though there were goldfish crackers left in the chairs under pillows from previous guests. The shower was nice, glass sliding door as opposed to those nasty mildewy drapes others have. The pool staff, starbucks/shop employees, and bar staff were all kind. The pool is large and has a fun slide. It's only ~4ft deep but that actually made me feel better about not being able to see my kids 100% of the time. They even have a small arcade for when the pool is shut down due to weather. Overall I would stay again. read more

None of the food we ate was good anywhere in the hotel. In a day and time when even sports bars are upping the game on their food, they need to do better. The rooms still have carpet (old carpet) which is terrible for allergies. The a/c wouldn't let me adjust to a cooler setting for sleep. I asked for a fan to be brought up and what I got was probably worse than the carpet. They should be very ashamed of all of it. I feel things like this are probably overlooked by people who visit from another state, but us Florida residents who go 2-3 times a year, it is very disappointing. I will not stay here again. read more

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I went with my brother and his 3 teenagers. We had a great time. I don't do well on roller coasters since having kids but these were fun. Hagrid, Velocitors, Hulk were super fast but smoother rides compared to roller coasters at Six Flags. We stayed at Hard Rock and got Express passes for free. So worth it! Hagrid doesn't have an express lane. We got in a little after 8am with the early access but still had to wait 2hrs. It wasn't too bad as the view and scenery are amazing and the weather in April wasn't scorching hot. Don't go on the Brutus water ride near closing! For some reason we decided to and was drenched!! Freezing cold!! We didn't stay longer after that. Human dryer didn't help much. Some brought ponchos so be prepared and bring those if you want to hit water rides. read more

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Fantastic hotel! One of the best in the area hands-down! Our room was very spacious, they had a desk for my parents to get their tickets for the parks at. The beds were SUPER comfy. They had Starbucks and food on the bottom floor. The pizza there was pretty good. The Front desk and valet people were friendly and did a good job. The decor was amazing (lots of costumes and rock and instruments), including a huge chandelier over the stairs. I would hands down stay at this hotel again. read more

I was doing some resort hopping and visited Hard Rock Hotel. I was really hoping for more. While there is a lot of theming, it is way more subdued that the more budget friendly resorts. It was also a lot emptier than the cheaper resorts. That is probably not a bad thing if you are staying here, but I was wondering where are the crowds? They had an ice cream shop that had snacks, but was nothing special. Their gift shop was fair compared to some other hotels. I do not know if they have a food court with refillable mug, but if they don't, that is a no-go for me. They do have on property restaurants, but they did not seem like a lot of people were eating there. The pool was nice with a nice bar and good meal options. The pool had a cool slide. If I stayed here, you would find me here the most, but I am not sure what the crowd looks like on a typical day. They had some musician costumes displayed around the lobby, but this place was fair. I was more impressed in the past with their Vegas and Hollywood Florida locations. I feel like Hard Rock needs to keep up with the times are revamp their image, menus, and theming. It seems very dated and uninspiring. It also needs more of a Universal vibe to go with the rock theming. read more

Universal Orlando- Hard Rock Hotel - Hotels Near Me - Orlando, Florida

This place is awesome the memorabilia is crazy lots to see. Customer service it 10/10 pool amazing walking distance to universal studios and city walk if you don't want to walk take the water taxi read more

I stay here every year. There are so many places I can choose. I choose HRH because of the service. I will always choose HRH. The rooms are clean and staff are friendly read more

We recently stayed at the Hard Rock hotel Orlando in Jan 2026. Overall, this resort is beautiful and in a great location for easy access to Universal parks and your room keys are Express passes. We ate at the Kitchen and Palm restaurants, both were very good. However, we were disappointed with our room as we booked an ADA deluxe room with a roll in shower, but the bathroom had a little wash sink with no vanity, they provided a small glass table next to the sink to store toiletries. The bathroom setup is not accommodating for a disabled person. Meanwhile on the Loew's website, the photos of this room showed a separate vanity and sink as this room is supposed to accommodate up to 5 people. read more

1) location to the parks is amazing. Easy walk to city walk, Florida universal and others. You can take the water taxi 2) express passes included!! Great value add 3) adult bar in lobby is great. Good entertainment and drinks and a cool vibe. 4) rooms are small, a bit outdated and nothing special. For a family of 5 (even with toddlers) is very packed. You surely don't come here to stay in the room. Water is like warm, bedding is mediocre at best. 5) Food - 3 stars. For the kids it is so so and not many options in hotel for things like yogurt, other quick items. 6) pool - very nice and large with a decent slide. 2 hot tubs. Overall, it was okay. read more

ORLANDO, FL: we popped into the Hard Rock Hotel at Universal Orlando and our jaws dropped with how stunningly beautiful the property is! Gorgeous landscaping, rock and roll memorabilia, a swimming pool that is a dream come true, so close to Universal Studios, and your dog can come along and stay over with you! You can find the specific "Unleashed Pet Program" rules on their website: https://hotel.hardrock.com/orlando/info-policies.aspx. We did not stay over, but this seems like a nice hotel to choose to bring your pup, so wanted to give them a shout out. read more

Universal Orlando- Hard Rock Hotel - Hotels Near Me - Orlando, Florida

3 stars because the hotel is amazing in itself, but we had lots of customer service issues that no one seemed to care about.... We came to the hard rock hotel for our honeymoon and a 10 year reunion returning here where my now-husband and I had our first trip together and said 'I love you' for the first time. We were so excited to go here because with it being so pricey, this was really a splurge for us for a special event. We felt very under-played and not really cared about. I always see on the universal community page of people being treated with extra care, even if it's by being given the IM CELEBRATING pins or a little dessert surprise in the room for you! We got nothing... none of that or barely even a nod for saying how excited we were after having just gotten married and returning here after 10 years. Checking in, we were also told they suddenly don't take cash for paying your room balance at check in. I have NEVER been told this and I paid extra for an Uber to stop at the bank to get cash out after flying in because we have had issues with universal hotels double charging credit cards for stays and I avoid that at all costs. We were told "well nothing we can do but instead of the $600 SECURITY DEPOSIT (that was a surprise too!!), we can put the over $600 hold on a card and then you pay in cash when checking out." Well, we did this..... and wouldn't you have guessed it, when we were checking out they just charged the card!!!! Without asking! So I had a charge AND, at this point, paid in cash after being told the charge would be returned to my card in a few days. Luckily it did, but the customer service with it all was just so not helpful and really continued putting bad tastes in our mouths.. and honestly no one seemed very apologetic or concerned of all the nonsense we had been dealing with! To add to that whole debacle... when booking, there was NO notification of work being done on the hotel. We were told checking in that where we were being put we would hear nothing...... first morning.... We were woken up to drilling and hammering RIGHT ABOVE US. We went to the front desk and while they were going to move us, they didn't quite care what we wanted to do for our day... we wanted to spend the day at the pool and later to the parks. This was the only day we could do that. Well we couldn't do that because the new room we'd be moved to wasn't ready until 4 PM. We went to the front desk at like 9:30/10 AM. They said we were being upgraded to a nice view room.... We had "garden view" but just really trees in the window. So that sucked. THEN when I was ordering breakfast room service the next day, I was told I couldn't because I didn't have a card on file (when I did)... I had to call back and forth 3 times between food service, front desk, and back to food service to get that handled. So didn't get our food for quite some time. It really was a shame because it's such a beautiful hotel, I truly have loved it so much and if I had the money, I would stay there all the time. But the customer service was just sad and disconnected. I rave about universal as we do go often to the value hotels, but this was just not an experience we hoped to have and it stinks having to share this. read more

Our family staycations at Hard Rock at minimum three times a year. We stay at club level access and enjoy our experience every time we are here. The rooms feel clean except the floors (but let's face it no resort has accomplished the carpet stigma battle). The service is top notch! The valet remembers us, the restaurant manager touches every table and remembers us every time, the front desk remembers that we love having a record player and guitar in our room, and the bell hop always beats us to our room! Club level saves you time and include snacks throughout the day, soft drinks, and a cocktail hour with (beer and wine options). The Hard Rock Hotel's offerings are also equally delicious with The Kitchen and The Palms Steakhouse. We have never been to their quick service but it is available for those that are park goers and don't want to miss a minute of fun. Our most favorite part of staying here is their Pool! They do have a pool side restaurant and the cabana crew is happy to serve you and your family pool side. The pool also has an underwater sound system so if your doing flips or holding your breath you can rock out. The pool also has fun events especially on holidays to keep the kids occupied and in the in between the kids can enjoy their water slide. Don't forget The Hard Rocks walk path spits you out at the entrance of Universal Studios or you can ride the boat to get closer to Islands of Adventure or Citywalk. Out of all of our stays at all of the Universal Resorts Hard Rock has a special place in our hearts and why we continue to return and build family memories with them. read more

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Paid $1000/night for this premier hotel, with a fast pass for Universal included. I checked in with my little, and we were given a moldy room. There was visible water damage on the bathroom ceiling, an earthy smell in the room, and a soiled sink complete with human hair and other grossness. I called the manager to let her know. She advised that all other King rooms were booked as it was a holiday weekend, and she would see what she could do. She offered to send up a technician who acknowledged that there had been visible water damage to the bathroom ceiling but insisted I shouldn't worry because "we apply kill to it." I patiently shared that as a public health nurse, I know it is not possible to kill mold spores. Water damage must be properly remediated (wall should be opened to dry, fans aimed at water damage, damaged areas removed, and closed after all issues are addressed) and clearly the water damage had not been addressed properly in this room. He actually agreed, and left promptly. I called the manager again and informed her of our discussion. She agreed to move us to another room, and gave us tickets for breakfast at the hotel restaurant the next morning. At this point, she comped half of the cost of the room for the first night. I'll keep it real: the location is key (jump in a water taxi and you are at the park in 5 minutes), as is the fast pass. However, the rest of the hotel and our stay there was BASIC. This, coupled with the moldy room, the lying, the dirty bathroom sink, and the manager's delay in agreeing to move us (including A CHILD) is poor and inexcusable. I wouldn't stay here again. I'll stick to Universal Hollywood, thank you. read more

Great hotel with great artwork throughout! The rooms are huge and so clean. If you can get a discount then it is even better! The pool is really fun to hang out at, and there are so many great restaurants and bars included. read more

I was very impressed with the Hard Rock Hotel at the Universal Orlando resort. We went over a crowded spring break timeframe, but didn't have a single issue. I loved how close the hotel was to the theme parks (a 4 minute walk or boat ride), and really enjoyed the overall theme. It felt very "Hotel California." The pool is large with a DJ pumping tunes from 9am - 10pm. The pool was basically a big party zone for all ages; it is definitely not a quiet adult pool where you can relax, nap or read. It's a fun atmosphere, with a nearby hot tub and also a slide. There are a few restaurants and lounges. We loved The Kitchen for their breakfast buffet, and picked up snacks and drinks at the quick service store daily. The rooms were spacious, with very comfy soft beds. And though it was a really crowded time, we barely heard a peep through the walls from our neighbors. It's an expensive hotel, but having the Universal Express pass built into your theme park tickets makes it SO worth it. Your wait times are supposed to be cut in half, but we found we got on every ride even faster than that. Waiting 20 minutes for a roller coaster vs. the posted 60 minutes is a significant bonus for your whole day. I'd like to go back for Halloween Horror Nights in a few months, and would definitely stay at the Hard Rock Hotel again. read more

Our first time staying at the Hard Tock Hotel at Universal and was pleased with our visit. The staff was very friendly and the room was clean. read more

We had a very quick trip to Orlando/Universal and decided to stay at The Hard Rock Hotel for the early entry access and proximity to the park. I would definitely stay here again for those reasons alone! The park is a 5 minute walk or you can also take the ferry (the attendants won't accept tips). Also, having early entry to Islands of Adventure and the fast passes were so key to our trip. Besides the two rides that don't accept fast pass (Velocicoaster & Hagrids), we never had to wait in line more than 10 minutes for any ride. The room itself felt extremely clean and while the bathroom needed updating (one of our tiles was loose and our tub was sort of clogged), the beds were comfy and spacious. We also went to the pool one day and it was a chilly day so ended up using the hot tub for most of the time. They have tons of events happening throughout the resort so you'll never be bored. The staff are beyond helpful and kind...we had an odd experience during turndown but the concierges were understanding/apologetic and went above & beyond to make sure we were happy. Prices are high for food, waters and other necessities so my advice would be to bring your own water/snacks. read more

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The best part about the Hard Rock is that it's reliable. You know what you're getting and the food is usually pretty great. They were very flexible when our party size reservation changed last minute. The decor is always fun to look at and while you could probably get lost in here, it's fun to look around. I do feel like it can be a little over priced, but not so much as I wouldn't return. read more

After me and my wife's three hour flight plus getting our baggage and transportation to the hotel, we checked in. Easy, no problems. They said the room was not ready yet again no problem with us. We went down to The Kitchen restaurant and had some food. It was delicious. After our meal, our room still wasn't ready. So we sat in the lobby and waited. My wife closed her eyes for no less then 3 minutes and a security guard came up to us and told me " no sleepin in the hallway" . What!? She was not sleeping. Also there was a family of like six sleeping on the couches in the lower half of the lobby. We were clearly targeted. I don't understand. We paid a ridiculous amount for the room and 90 dollars for a burger and quesidilla while waiting and that's the way we were treated. When I brought it up to the person at the front desk they denied knowing anything about it ( I saw them looking over at us as soon as we sat down) terrible first impression read more

This location had one of the best Cobb salads that I've ever had. Got it with the grilled salmon and that was a perfect choice, it was actually seasoned perfectly. The dressing was perfect, not too overpowering or salty. Service was awesome as well, our server Sassy was great. Our family of got stuck outside Universal during a fast moving downpour and were drenched even with our ponchos on, this staff didn't hesitate to seat us and welcomed us warmly. It was very refreshing to see good service right from the start, especially when we were soaking wet. Most large chain establishments were like factories and not personal but this staff went above and beyond with their service. Thank you HR universal Orlando! We will definitely be back whenever we're in Orlando read more

this hotel is awesome. We had such a great time here. I love the vibes and it is such a beautiful hotel. I usually stay at budget hotels but we wanted to splurge and try a more luxurious hotel for once. This place was really fun. We had a great time and they have an awesome pool. Our room was really nice too. They have a store and a place in the hotel where you can order hot meals sandwhiches , pizzas, etc without having to leave the hotel. We went to Universal, Islands and Volcanoe bay and seaworld while staying here. Overall , great time and would highly recommend. read more

We had a fabulous stay in late February so made a last minute decision to return about six weeks later. Unfortunately it was a totally different and disappointing room experience. We've stayed here a number of times because the proximity to the parks and more upscale property are big draws. Weirdly, nothing has changed in 10 years with the exception of a qr code added to the pool menus. Every time we stayed in the past we opted for a regular or club garden room. Pool rooms are more expensive and we prefer not to have the added outdoor noise. Club rooms are really not worth the price increase to us- higher floor, amenities room where you can pick up free drinks and snacks, exact same room layouts and sizes as the rest of the hotel. This was the first time we booked a double room - king suite and attached 2 queen room. And it was the first time I realized they have rooms that don't face the garden. Why they would put their limited suites over the ugly front parking lot is beyond me. But worse than the unexpected view was the condition of the room. We complained at arrival and had a very dirty fabric-covered table removed and a comforter with a large stain replaced. But every piece of furniture was torn and run down. Mattresses were past their last legs. Every wall was scuffed up or poorly patched. And again, suite locations are terrible across from the elevators which ding all night long and where people hold conversations easily heard through the paper thin walls. This hotel seems to be hit or miss in its upkeep. The team is lovely if not great at overseeing room cleanliness and standards but if you care about having a comfortable place to sleep or relax outside the parks, you might want to go to the almost-completely renovated Portofino. read more

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magine checking into a hotel and them casually saying as they slide your keys across the counter "Oh, by the way, no water in your room all day." Huh? Wait...Aren't I paying $800/night?? *smile* That's correct sir! Don't book here. And with this kind of underhanded lack of communication, don't ever book here. I can't even flush my toilet. And when the water is on....wont even get warm enough for a shower. They helpfully offered we could use the gym shower if we wanted. $800/night Save yourselves. Stay away. Cancel if you still can. Tell your friends. read more

I have to give this a 2, because for $500 a night I'd expect FAR superior. We booked in August to surprise our son for his 10th birthday, for one night, and got placed in a room that looks nothing like what the Hard Rock champions online. Also, my son was terrified of a mirror that STILL makes zero sense to the decor. I also ordered balloons from the concierge and they're the wrong colors. It's just so disappointing because I fully prepared myself to love this hotel and dream of returning, but we will return to the Royal Pacific that treated us like celebrities and didn't feel like a Days Inn. Someone needs to explain the thoughts behind this mirror though because this is absurd. read more

Universal Orlando- Hard Rock Hotel - The decorative mirror in our room. Why? WHY? - Hotels Near Me - Orlando, Florida

Visited the Hard Rock Hotel in December. We found the place to be clean, and had a very cool vibe. We loved sitting in the lobby area in front of the Christmas tree while sipping a cocktail and watching the classic videos on a GIANT screen. We found the grab and go place, Emack and Bolio's to be outstanding. Best selection of any of the Premier Resorts. Breakfast at The Kitchen was delicious as well. It's a beautiful hotel, but we did find it a bit noisy at times. We prefer Royal Pacific or Portofino for a more relaxing vaca read more

Universal Orlando- Hard Rock Hotel - Relaxing in the Lobby! Beautiful - Hotels Near Me - Orlando, Florida

Hey there and welcome to my number one fav resort at Universal Orlando. Every year we do a little Halloween Horror Nights Spooky Staycation with friends and have tried all of the Premiere Resorts and can without a doubt say that Hard Rock Hotel is easily our favorite and will be our go-to moving forward. Checking in for a Thurs-Mon visit was a breeze and being locals we got there early. Bell services were incredible friendly and personable when collecting, holding, and delivering our luggage. Every single team member we interacted with was a joy. We opted for a club level room, which they refer to as Rock Royalty and damn if it didn't deliver on every level. From the location of our room, to the food, snack, and beverage options, to every team member we saw during our stay, every bit was firing on all cylinders. From the breakfast spread, to lunch and light snacks, evening sweets, and the free happy hour we never wanted for anything and it was a blessing for all of the long days, late nights, and early mornings that took place doing four nights in a row of HHN. Shout-Out to the Hard Rock Crew! The room was super spacious, the beds incredibly comfortable, and everything well appointed. There were four of us in the room and never once did it feel over crowded or like we were on top of one another. The mirror offered a fun size chart to see how you measured up to some of your fav music celebs. Towels and robes were fluffy, room was clean, and housekeeping and turn down services were top of the line. We also had many a chill rest n recover afternoon poolside and the resort was perfection on this as well. Sandy beach, plenty of lounge chairs, amazing pool side music, both on a loop as well as live DJ's, the vibes were spot on for what we were needing. We also really loved The Kitchen's Sunday Acoustic Brunch Buffet. Lastly let us talk location, because Hard Rock Hotel is the closest you can stay to the action that is the Universal Orlando Resort. We opted to take the garden path over to City Walk and the parks but they also offer a water taxi if that is more your vibe. Whichever you pick you are minutes away from the fun, thrills, and screams that the Universal Orlando Resort has to offer. Start to finish the Hard Rock Hotel delivered for us. We are already counting down the days to our HHN 2024 Spooky Weekend and without a doubt, the Hard Rock Hotel will be where we stay from here on when it comes to our Spooky Staycations. Rock On! read more

Despite the fact that our room wasn't ready until long after our arrival, the hotel and staff were really on their game. The room was clean and up to date. The grounds were well maintained and the staff couldn't be more friendly. Everyone made us feel so welcome. We had lunch upon our arrival and breakfast the next day, at their restaurant "The Kitchen." Wonderful food and terrific staff. We also used their pool and my wife and I had a drink at the bar while our son swam. The bartender could not have been more friendly and their beer selection was INCREDIBLE. I was actually worried that the hotel was going to be like their restaurants. Loud, obnoxious and well over the top with memorabilia and blaring music. I was so wrong. This hotel is very classy and I even think it's nicer than the other premium hotels. We really enjoyed our stay here and we'll be back! BTW, you can rent a Fender electric guitar and take lessons on the TV in your room. NOW THAT'S COOL! read more

What an amazing weekend! We loved all the amenities provided during our stay. The easy access of walking to the parks was the best part with the express pass. The decor and detail in the hotel is fun to walk around and look at. The staff is very nice and helpful. I definitely recommend staying here when going to Universal theme parks! read more