My brother sustained a painful knee injury and was in need of an MRI. Thankfully, ProHealth Advanced Imaging was able to accommodate us quickly, and we couldn't have been more grateful. The staff took great care of my brother and made what could have been a stressful experience much easier. Genesis at the front desk was especially helpful and informative. She made the check-in process a breeze and was so kind and welcoming. From start to finish, we had a great experience. 10 out of 10! Thank you to the entire team at ProHealth Advanced Imaging for taking such great care of my brother! read more

This Prohealth Sherman Oaks is my favorite location. It's very clean and very organized. They're very efficient. The only problem is it's very hard to call and reach somebody when you wanna talk on the phone. Otherwise, I'm very happy with their service read more

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AVOID at ALL costs!! If I could leave a negative review I would. This facility is beyond unprofessional and is a complete SCAM! read more

Completed my 3rd annual MRI here over 2 months ago on April 28, 2026, then I received a very deceptive bill requesting payment for nearly $5k over what I originally paid on June 22, 2026 or nearly two months later. I paid out of pocker/non-insurance and received an upfront quote which I paid upfront before services started, as I have done the two prior years, thus creating a binding contract for said services and established fees. Now, they are trying to send me bills which violates federal Good Faith Estimate laws and consitutes a CMS federal investigation: "Under the No Surprises Act, medical providers are legally mandated to provide uninsured or self-pay patients with a written Good Faith Estimate (GFE) upon scheduling or request. By only giving you a verbal price and forcing you to pay upfront without a written GFE, the provider violated federal law." read more

The women working at the desk are honestly so rude and unprofessional. The young girl Jasmine (she has a necklace with this name so idk) had a very miserable and distasteful attitude and should not be working in a position where you're constantly interacting with people. I also sat for a good 30 minutes listening to them cussing and talking about getting drunk -- as if they're not working in a healthcare setting? I literally heard one of them answer the phone, tell the caller to hold, and go back to talking about getting drunk for maybe 10 minutes before picking the phone back up to help the caller. So disappointing to see this in a place where people should feel welcomed and comfortable. read more

Shockingly unprofessional staff and fraudulent-like billing practices. Please avoid this facility if you are seeking reliable services for yourself or loved ones. read more

Great communication, staff was nice. Very clean and parking is the only thing that is not safe, a little alley for in and out

This place sucks! OMG... Every time I call I'm immediately put on hold and then 10 minutes later it sends to voicemail which is full then it hangs up! Today I called on my way to an appt and was immediately placed on hold. I got to the office, walked in, still on hold to see 4 employees talking and not one of them was on the phone! Wow! Unbelievable. I can't tell you how much time I've wasted sitting on hold with this place! This is the last time I'm coming here. I'll make the longer drive to get an office that actually does what they are paid to do! Not to mention they cancelled an appt because a technician didn't show up and rescheduled only to tell me when I got here it was another day. Second time that has happened as well. Management really needs to retrain this staff! read more

I recently had a very disappointing experience with [Imaging Facility Name]. Despite numerous attempts to contact them by phone, no one ever answered. This lack of communication is unacceptable for a medical facility where timely information and appointments are crucial. Patients rely on being able to reach their healthcare providers, and this facility's unresponsiveness causes unnecessary stress and inconvenience. I hope they improve their phone communication system promptly to better serve their patients. read more

Prohealth Advanced Imaging - See above over 22 minutes of waiting on line ! On my landline it was over 37 minutes. - Diagnostic Imaging Near Me - Los Angeles, California

This place is beyond unprofessional. First they have to reschedule because the tech wasn't going to come in. Then, 45 minutes before my appointment they call to say the machine broke down and are sending me to a location more than 30 minutes further. Then, when I get to the other place, we come to find out that they only submitted my pre-authorization the day before (even though I made the appointment 10 days prior), and of course it was still pending. I just walked out and left at that point. The level of incompetence was just too high to trust this imaging center to properly do my mri. Hard pass on this place. read more

Great service from the ladies at the front desk. Big thanks to Elizabeth, Claudia and Laura.

They're very organized and I feel really safe and comfortable going into the facility with all the technicians and behind the counter staff.

Terrible customer service , I have called like 6 times already since morning until 3:35 pm and all I get is "can you please hold " that goes for 20-30 nobody gets back to me . I call again same thing . I can get a appt for my dad . When I called and got mad at them they said they are in training call back after 2 pm , I called at 3:00 pm and they did the same thing again . read more

Starting from Sal who coordinated my MRI to Lucy the front desk and Adrian, the MRI tech they were all absolutely amazing. My appointment was scheduled at 7:30. I arrived early and they took me right in. They were so professional and courteous. The facility itself was nice and clean. Definitely would recommend this facility. read more

Prohealth Advanced Imaging - Mri - Diagnostic Imaging Near Me - Los Angeles, California

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Made an appointment last week for my father. Came todays at 8:15am filed out paperwork to find out that they needed order from my prime doctor which they never said nothing about last week that it is needed. They could of just get it after Imaging was done but no they said wait for one hour would not do it. This place is rude Unprofational. This is exactly what other people said I should of listen and canceled the appointment write away. They have 2.7 starts for reason. I hope this place goes bankrupt. read more

Imaging with Professional knowledgeable technicians focused on helping with radiological needs. Focusing on diagnostic and screening Xrays, Ultrasounds, Mammograms, Cat Scans, Mri's . ladies who work there are pro's . The exam was painless and quick. Also the fact that there are no xrays or radiation used, had me sold. I will be coming here every year to get my annual screen and recommend ! I so appreciate all the care and consideration that goes in to my appointments here . Also got my results the next day. And they made me copy of the CD for my doctor. read more

I needed an X-ray for an accident. This place wasn't conveniently located but I had a bad experience with the imaging place in North Hollywood so this location was the other option. I'm glad I came in. The front office staff was very helpful and the X-ray technician was very quick & professional. The whole process to about 30min start to finish. Thank you Yanely & Peter. read more

If you want to go somewhere and wait an unreasonably long amount of time and deal with a staff who couldn't care less, this is the place for you. What's the point of making an appointment. They could have the courtesy to let people know they are running an hour behind. read more

Stay away from this place at all cost. I called this morning and the girl answering the phone said she'd have my mri disk ready by 3. Well when I arrived at 3 she didn't realize that I had went to Tarzana and they were unable burn the disk here. Not only did she not have it ready for me like I had asked , but she failed to look in my chart. It is Saturday and now I will not be able to have the CD for my doctors appointment on Tuesday. I tried calling when I got home to see if North Hollywood would be able to get my disk ready sooner, but no one answered the phone for 20 minutes and now they're closed. Very sneaky. She was also too busy doing her nails at the table instead of making sure she got patients information right. read more

Terrible front desk service - I came in October and they had ALL of my paperwork but I needed to come back 6/18 and I needed to redo my paperwork. So I asked the front desk lady if it shows that came in October and she was like yes but for something else & I was like, How? When I am literally the person who came in for the same MRI. So, I needed to refill out some papers which was very annoying. When I was talking to the lady who was taking my MRI, I asked her if there was anyone that could read my original MRI to my new one, she stated the radiologist should be here Tuesday and you will get a call.... I didn't get a call so I called Friday (6/24) and the front desk lady was extremely rude to me because I was explaining to her what me and the lady from Saturday chatted about and she was like, "Well... she's wrong" Once again - terrible service read more

Want to know why medical care is corrupt, look no farther than this company. 4 days ago they called and said insurance has approved , today 30 minutes prior to my procedure they contact me and state just the obvious and then immediately attempt to convert the payment into a cash transaction. When questions are asked about the cost with insurance they have zero answers and again go with the hard sell of a "cash payment" rather than insurance. They asked me at least 4 times whether I wanted to sign a waiver and pay cash. What a racket this is. The woman at the front desk was rude and could care less about my inquiry other than if I was paying cash. Fraud!!!! read more

Now I know where there are only two and a half stars. I've been sitting here for an hour for an appointment that was 50 minutes ago. Every single person in this place has been taken Plus for the walked in after me. It's just incredibly disrespectful to not let a patient know when the office is running behind that far. I'll be scheduling it another location from now on. When they tell you not to eat anything for before the appointment which means nothing all day and then they push it back to 3:30 or 4:00! Not acceptable!! read more

I was in a car accident last year and my lawyer advised I get physical therapy since I have been in accidents before and I had major pain. The physical therapists asked that I get some x-rays so that they can make sure not to cause more damage/see my problem areas. As it turns out, this last accident had left my spine with some abnormal traits that weren't there before, so the therapists did their best to fix it (it's been a year now so I'm doing better). I guess my case was finally closed and although I offered to provide my medical insurance, the workers at pro-health said all I had to provide was my lawyer's information. So you would imagine my surprise when a year later I received a bill close to $5,000. I called and emailed repeatedly, to no answer, so I thought it was just a scam. 2 weeks later I get a call and they demand that I pay this bill-- mind you I'm a college student with less than $500 in my account. I explained the situation and they said they would contact my lawyers-- which is what should've been done in the first place. If they would've called while the case was still active, my bill would've been paid. But instead they waited an entire year to pin it all down on me. (: They "significantly lowered" the price to something I can possibly pay, but not without leaving me without any money for the rest of the month. I called to ask again about the final price, as my lawyer's said they would contact the doctor to discuss the payment (since I was not supposed to receive a bill at all) and the lady on the phone that represents pro-health LAUGHED at me. I feel thoroughly uncomfortable with this situation. I feel like I'm being scammed. I understand businesses not doing as well due to lockdown/covid, but I feel as though they're trying to go after anyone for any reason just to gain more money. I feel disrespected by the people from pro-health for talking down to me when I was just trying to help THEM out with seeking payment. Other than that, the lady who took my x-rays for me was pleasant.. the lady at the front desk was rude & I feel like maybe that's why this whole billing became a situation-- perhaps the rude desk lady didn't fill in the right paper work at the time. I don't recommend coming here. If you do, make sure to settle your payment right then and there. read more

They failed to bill our insurance company in the standard time required. So, instead of working with the insurance company, they sent a "late" bill to us directly. Unfortunately my spouse didn't realize this and I was out of town when the bill arrived, so he paid the bill. They need to refund this payment. I have called them four times and they do not call me back. So, my insurance company has called them with me on the phone to review the issue. They refuse to refund the payment so we're out over $1,000. We're filing a claim in small claims court. read more

Well, much to my shock and disgust, turns out the radiologists there are not legit whatsoever, - I get an MRI and magically ALL my major health issues are resolved ! - Except, not at all. The radiologist just copied and pasted the EXACT same results as my 2016 MRI when I wasn't in a wheelchair with nerve damage. - This place should be reported and shut down. - I also have seizures and used them to get my brain MRI a couple months ago. Not feeling reassured about my results anymore, leave it to this place to get someone killed with their negligence. read more

They never answer the phone when you call, and when they do they answer and leave you on hold for 10 minutes plus!! They need to hire better ppl to handle the phones!! read more

My internist forwarded to me my CT scan which had a glaring error. Under the header, Finding, it was noted: There is a normal appendix. That would normally be accepted other than the fact that I had my appendix removed in 1980. I wonder how much else was misread? I looked up Dr. Vikram, MD to see his credentials to find that he is not associated with several hospitals he claims he is associated with. I know this because I called these places. Dr. Vikram Shaker, MD. Do not have him read your scans! read more

The customer service at Sherman Oaks office is unacceptable. The receptionist by the name Diana is rude and unresponsive. She made the mistake in scheduling the original double appointment. When the patient showed up, they refused the second ultrasound service due to the so-called lunch. The whole staff is incompetent, and the manager Marybel didn't even come out to face the patient and talk to her. This is the last time we set the foot in this office. read more

This place is garbage and unprofessional. Came for an X-ray and they had me wait an hour before telling me there's no technician available. To clarify, I called ahead about scheduling an appointment where they told me I could just come in. They didn't tell me there wasn't a tech available until after I filled out all the paperwork and waited another 45 minutes. read more

I first went to the north Hollywood office , I called and they told me they took walk ins for X-ray, so I went in, filled out the papers. They then told me it would be an hour and a half wait but I could go To their Sherman oaks office with no wait. I decided to drive the 15 minutes to this office and they took my ID and took me in within 5 minutes. My technologist was nice and let me know step by step what was happening and made sure I was comfortable when he positioned me and made sure to explain why he was touching me and what he was looking for when doing so (for women this is important). I would go there again. I wish they had a portal to check results because I have to wait the holiday weekend for my doctor to get back on Tuesday now. read more

I went there last week to get a CT scan and ultrasound. The staff was amazing. Everyone I encountered there was knowledgeable and caring. They were pretty much on time as well. Based on other imaging centers, I'd rate them better than most. I was surprised to see substandard reviews. I had a wonderful experience. Tests were processed in a timely fashion as well. Don't hesitate. I would definitely go back ! read more

This is the worst experience I have ever had at an imaging location. I would give 0 stars if possible. I usually go to the West Hills location for Pro Health Imaging, but they could not take offer me an appointment for 4 days and the order was for an emergency scan to rule out a blood clot. I was given a 1:30 appointment and arrived at 1:15 (in order to complete paperwork). After checking in, I asked how the time was running for ultrasound. I was told to expect a 14 minute wait. No problem, a short wait is not unusual. I waited in the car as there were quite a few people waiting. At about 1:50 ( 20 minutes after my appointment time) I asked again about the wait. They told me another 20 minutes. They told me the tech was new and running behind. Now it is 40 minutes past my appointment time. At one hour after my appointment time I asked again. This means I had to go back to the building each time. I was told they would squeeze me in. How do you "squeeze in" someone with an appointment? What they should have done was warn me; that the tech did not know how to treat patients, how to do a proper scan,or how to read and interpret the doctor's order. I was literally thrown into the smallest room you can imagine. I was told to get on the exam table (it is obvious to anyone looking that I have had a stroke and can't just "hop up"). I finally managed to drag my paralyzed side onto the exam table, it is a real challenge and dangerous to step up onto the table.The tech did not offer to help me or introduce herself for that matter. She said I had to lower my pants all the way off. I am already on the table and can't lower my pants when I am lying down. She yanked my pants off! It felt like an assault. She did not drape my lower body in any way. Additionally, she did not explain the exam. Because the diagnosis was to rule out a blood clot they have to squeeze parts of the leg. But she did not explain this and she really hurt me(I googled it).When I asked what she was doing, she finally said she had to press on the leg. Someone knocked on the door during the exam and she told them to come even though I wasn't draped properly. When the exam was almost over I asked if she checked for a Bakers cyst which was the differential diagnosis. She did not know anything about it. She did not read the order!! I told her what the order said and she told me we'd have to go check. I asked her if she wanted to check before I got dressed and she said no. I can't get dressed without sitting down and there was no place to sit. We finally managed to get my pants on and we went to the front desk. She finally checked the order and it was written as I told her. The front desk told her to ask the radiologist to check the scan to see if she had "gotten" enough.She just left and I heard her mumble something to the radiologist. I was standing at the desk with no instructions. Finally, I had to track down the radiologist to ask if I could leave because if it is an actual blood clot you can not leave (standard protocol). I said "I assume there's no blood clot if you are letting me leave" so he said "yes" I could go. He never looked up. I had to wait for a disc to bring my doctor because I did not trust the technician or the radiologist. When I left, the waiting room was packed, the entire place was messy bordering on dirty. I did not see sanitizer in the bathroom or barely anyplace else, although I know they have it, one was totally out and I had to ask for a new (clean)pen to sign the paperwork. They are overbooked and understaffed. I did not feel safe or cared for in any way. However, the people at the front desk were nice. FYI, I am a registered nurse and there are 4 doctors in my immediate family. I could never recommend this facility. I spoke with Maribelle (in charge of the facility)and left a message for Tara (in charge of all of Pro Health). Maribelle did not seemed concerned and I never heard from Tara. read more

They take walk ins, which is awesome especially during COVID. I was surprised the wait time was not long. The x-ray tech who helped me was named Michael. I was in pain during some imaging postures and he really helped make it painless. Super professional and knowledgeable about what he's doing. I would definitely recommend this place for friends and family. read more

The two front receptionist had a horrible attitude, unwelcoming, unprofessional, & rude not only w white me but to other patients as well. While I waited for my turn they kept gossiping and taking about a patient in Spanish. I would never ever recommend this place to anyone. read more

I went in for a CT scan on Thursday, 2/11/21. I had dropped by the day before to pick up the oral solution to drink prior to my exam and I found the two ladies at the front desk to be welcoming, friendly, and helpful. Al was the technician for my scan. He was kind, patient, and explained everything about the IV fluids and the procedure in detail. Al's explanations and sense of humor really helped me and took away any anxiety about the whole procedure. I really appreciate the way the staff was so nice, knowledgeable, and professional. I would definitely recommend University Imaging to family and friends. read more

I've had tons of medical services lately and this was one of my better experiences. Quick, easy, nice people... not words I'd apply to every place, for sure. read more

Before they were sold and bought by another group they were fine. But in these past years I had two brain MRI' s and both were considered invalid and useless, by my neuro surgeons. The technicians are incompetent. read more

though they were backed up and had to wait an hour, the staff was lovely and incredibly kind. would recommend.

Wrong test scheduled, wasted time, prolonged wait for diagnosis. I explicitly told them the test my doctor ordered. When I called the day before to find out if there were any prep instructions, they realized they had put me down for the wrong test, and didn't have enough time to take me for the correct one. Complete waste of my time. I wasn't able to make a new appointment until 10 days later, which also means moving the follow-up appointment with my doctor and prolonging the whole period of waiting for a diagnosis and treatment plan. I had to juggle my work schedule to make the first appointment and now I have to juggle it again because they're either incompetent or not paying attention. read more

I made a yelp just to write this review. This place is completely horrible. The lady in the front was so rude and not welcoming at ALL. They are so disrespectful and its not the first time this has happened. I've let it slide so many times but today was the last straw. Management needs to get it together with staff and all that they do. NO time management, ALWAYS running behind, not enough staff. I understand things happen but this is unacceptable. I ask to speak to a manager but its the same thing over and over again. Completely unorganized, rude people, not a great facility. Please do yourself a favor and go elsewhere. The sherman oaks office refused to see me, the west hills office doesnt know what they are doing. The only office who was nice and accommodating was north hollywood other than that , management needs to step up and get it together read more