Naz is such an amazing nurse. He takes care of patients like they are his own. My grandpa was there…read moreand he treated him with the outmost respect and kept checking on him and giving him his medicine. If you send anyone here, if you can get Naz as your nurse he is the BEST! Thank you Naz we appreciate you always.

My family's experience at University Post Acute has been extremely concerning…read more My grandmother is a high-risk resident with impaired orientation, hearing impairment, dependence for transfers, inability to safely toilet independently, and known fall risk. Following a fall at the facility, the incident initially appeared to be downplayed and we were told she was only being sent to the ER "as a precaution" because she was a new resident. We were later informed that a male CNA reportedly provided her "privacy" because he was male. In my opinion, this demonstrated a serious lack of critical thinking and judgment given that my grandmother is not oriented, unaware of her surroundings, requires transfers, wears diapers, and is not safe to be left unattended. Despite visible bruising and ongoing pain, additional imaging was not immediately pursued. Days later, we were informed that she suffered a fractured clavicle. What has been most upsetting is the lack of proactive communication, delayed reassessment despite continued pain, and the fact that family members have had to continuously push for further evaluation and answers. I have repeatedly requested reassessment, pain management, and communication from leadership, including the Director of Nursing. Families place trust in skilled nursing facilities to protect vulnerable residents and respond appropriately when injuries occur. I hope the facility takes these concerns seriously and improves resident safety, communication, accountability, and staff judgment moving forward.

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

Our family is incredibly grateful for the care and compassion Krystel McDowell, CNA, has shown our…read moreloved one during their time at this facility. From the very beginning, she treated our family member who received subacute care not just as a patient, but as a person -- with dignity, patience, and genuine kindness. She always took the time to listen to our concerns, explain things clearly, and kept us informed. Knowing that she was involved in our loved one's care gave us such a peace of mind. Her calm demeanor and reassuring presence made difficult days a little easier for all of us.

My mom was well taken care of at Pacific Pines. This was where she passed at 95 1/2. She lived here…read morefor a year and a half

Nancy was so kind to my dad and so where the ladies that work for her . The house where the…read moreresidents stay is clean and the backyard is beautiful.

While the care was good, Amanda, the social, discharged my cousin to our house without our…read morepermission and unable to care for himself. She had permission to discuss his case with us yet wouldn't return phone calls. Just because he had an emergency contact didn't give her the right to send him to our house 90 miles away. He is out of his element and had to go to a local hospital for care. FIND ANOTHER SOCIAL WORKER IF YOU HAVE TO GO HERE.

This place is not that great, paperwork not filled out properly making us wait longer and it's no…read morewonder they keep changing the name of the business. I give it a one star!They know nothing about patient care and unable to ensure the patient's get there medicines on time. Would not recommend sending your loved one to this facility! Also trying to call and get ahold of anyone is impossible for they don't answer the phones. Lack of training of employees.

I've had enough...This place is a joke. It's been several months of nonstop bull. There are some…read morestaff members who are great like the two ladies I've met at the front desk. The PT staff is great but the nurses/cnas leave much to be desired. There is maybe a third of the staff that's great and on it but the others need to be held accountable for their actions. Weekend and night staff will leave patients sitting in their own urine or feces for long periods of time. The social worker onsite is rude and only professional in front of other people. She's very passive aggressive with comments. They come and take stuff out of patients closets and give it to other patients to use twice I've had to retrieve my family members jacket that has their name on it from another patient or the staff will use the patients personal items and steal their personal drinks and drink them. When the upper management leaves on the weekend and at night the staff gets really loud shouting to each other and laughing up and down the halls when patients are sleeping. Counted several times over the last several months where they leave patient lights on and don't respond for close to 30-40 minutes. The response given to me was they are all on break.(everytime?) it's not just been the one night or day. Wonder how many patients have had medical emergencies that they don't address right away. They feed diabetic patients nothing but sugar when their restrictions/preferences are listed at least from what I was told from other patient's family members and from my own observations, are they trying to send them back to the ER. Or the patient whose daughter told me has diverticulitis and they feed her items that can cause flare ups. The cnas come and take pull ups and wipes from other patients because according to them there is not enough supplies. They do this while in the middle of cleaning others up. That's a nice way to cause cross contamination and cause other patients to develop rashes/possibly catch diseases. I'm sure the CDC, OSHA and the state would have a field day. I'll be sure to be filing a concern with the state.

This facility has been so good to my Brother who is a 43 year old non verbal patient who requires a…read morelot of attention. He health and happiness has improved greatly during his time here. Thank You Creekside Staff You Rock! The Respiratory Team here has been great Doctors take time with patients and family

I have been to many assisted living, senior care, and hospice care facilities over the last decade…read more First my great grandmother went into around the clock care at a facility almost a decade ago and after my recent tour of Highland Care, I have to say that I was blown away. My first experience in a facility felt cold and empty. I walked into the lounge here at the home in Redlands and that was completely different; it felt warm, people were enjoying games, some were cracking jokes at my youth. Several of the men and women came up to me to tell me they appreciated the facility and asked about my own family. I received what felt like a VIP tour as well. It was great to see the layout, I got a sense of the security knowing that staff were always on hand to assist and they knew everyone not only by name but by their personalities. Facility wise, the layout is a big loop. The residents were primarily on the west (I think) side and the maintenance, administration, and cleaning departments on the other. New renovations stood out and felt a lot of new updates to equipment, rooms, walls, floors, even the lighting had been improved. I got to see several rooms; this place has a lot of private rooms! The last facility I toured felt like a military base. Besides meeting the residents I also had a nice experience seeing the therapy rooms. My wife is a speech therapist and I could appreciate a facility that provides quality therapy. The physical therapy space is large and several residents were receiving one on one treatment when we passed. My prior experience with facilities had me believing that senior care was diminishing. Touring is not how you want to spend a few hours on a saturday, but after the cold and empty feeling I had remembered my expectations were low. This facility is not that way. I think in time this facility will continue to renovate and everything will look better and better. I recommend you take a tour, learn everything there is to know, and do this at several facilities so you have a better idea of what I'm talking about. My 94 year old grandmother is picky but I believe she would thrive in a place like this.

I had a wonderful experience at Highland care center. I was there in many circumstances and…read moreeverything was very reliable. The Physical therapy was so amazing. The kind workers gave me very good care. I highly recommend this facility.

Beautiful facility with well trained staff, compassionate care, and amenities available to all…read moreresidents!

Even though my parents decided on another location in another town, Brightwater is a very nice…read morefacility. I am the son of the couple looking for assisted living and memory care so I started this search and got the first couple tours. Chelsea was in charge of the tours and presenting pricing etc. to me/us. She did an outstanding job, is very educated on the facility, is a great salesperson, and also appears to be a great friend to everyone who lives there. There was no pressure and she was able to answer any questions. She even came in on a Sunday when that was the only day for my Dad to see the place. My parents are relocating from another state which made this all the more difficult, and Brightwater and Chelsea in particular really helped us out.

My mother stayed here for 5 days for respite care. Overall it was a very good experience. The…read morenurses and CNAs were attentive and responded to most of my mom's needs quickly and appropriately. The office staff was thorough and also quick to respond to all my questions. I had a lot! We would use them again.

First impressions are everything The campus is stunning…read more But it's a far different experience once you're inside. The Admission person had a feel of negative energy from the start. I felt as if she were reading from a script that she didn't want to read and that she had made up her mind that we were not the " type " of people whom she would want. Our loved one has the best insurance and if anything wasn't covered we could easily pay the cost. The odd thing about it is this facility does not have a on site physician , he must be called. The clients did looked engaged and healthy but after discussing it we decided NOT to consider this facility.

We were referred to "Right at Home" by the company "A Place for Mom" for a family member suffering…read morefrom dementia. From the moment we called Right at Home, in Yucaipa, California, we were treated with respect and concern. The care manager was able to meet with us right away to address our concerns for our family member's care and always makes herself available to accept our phone calls. We contracted for the service of a caregiver at three days per week and were so pleased, with the company, we increased our contract with Right at Home to have a caregiver six days per week. From the start, we were assigned a caregiver who perfectly matched our needs and our loved one accepted the caregiver immediately. We would highly recommend Right at Home.

Right at Home has been a wonderful service providing care to my mother for the last 7 months. After…read moremy mom's hospitalization, I found that I couldn't manage my mom's care and my job. I needed someone to be there a few days a week to help with hygiene care, meals, and errand running. All Right at Home staff that have helped cover mom's care have been great but her regular caregiver has built a wonderful relationship with my mom. My mom looks forward to her visits and I can see that her caregiver genuinely cares for my mom as well. All Right at Home staff are extremely responsive when I have questions and I truly value their services. They helped me navigate my mom's long-term care and assisted with my mom's evaluation for her services. I don't know what I would have done without them.

The staff at Madison Grove is excellent. My husband spent three weeks there and was very well cared…read morefor. The nurses, CNAs are amazing! The physical therapists are awesome. Nothing bad to say about this establishment. Thank you Madison Grove for all the caring you showed my beloved husband during his stay!

I do not recommend this place for even my worst enemy! The type of care they claim to provide is…read morefalse! Lets not start with the administrator who runs this place like a concertation camp! he acts and works and even treats everyone like he is a dictator. His whole family works at this place. Every one of them are just as horrible. SUPER UNDERSTAFFED AND RESIDENT SIT IN THEIR OWN URINE AND BM FOR HOURS! PT department does absolutely nothing in helping these people who come in to get better! but charge them for services that were never rendered. Medi care fraud at its finest! Please do not send ANY ONE TO THIS PLACE AS IT SHOULD BE SHUT DOWN!!!