This is my preferred University Radiology location. I also have been to the one in Edison and I definitely prefer Bedminster over Edison. The women at the front desk are much more pleasant than the front desk women at the Edison location. My experiences at Edison made me not want to go to that particular location anymore. I'm glad I decided to come to this location instead and my experience has always been good. The ultrasound tech is very nice and she makes me feel comfortable every time I go. I wish I got her name but she is always amazing the times I've gone. read more

Care was great. The sign in and user experience online is a nightmare. I'll go elsewhere just to avoid this kafkaesque hellscape of endless menial tasks. Don't want to schedule an appointment online? We'll have I got great news for you. This business has decided that what their customers want most when they need medical imaging done is to go through the process of applying for a job online. While uploading your documents you will be asked to type out all the information located on your health insurance card and then you will be asked to upload the front and back of your health insurance card 3 different times in 3 different places, and then when you get to the facility, guess what they're gonna ask you for? They're going to ask you for your health insurance card! why did you have me upload 3 distinct copies of the front and back of my health insurance card only to have me provided in person. What was the purpose of that ridiculous exercise in time wasting? But wait! There's more! Why are you visiting us? For X-rays! What kind? How would I know that's why the doctor gave me a script. You read the script , not me. I can't read doctor chickenscratch. You've asked me to upload scans of the scripts. Once, twice, oh look another document you're asking for triplicate plus a description? Why? Why are you like this! Do I have nothing better to do? Obviously nothing better to do that express my frustration with the lack of care given to the consumer on all fronts. read more

They ask you to come 1/2 hour early to fill out forms. You do. After all is completed they say "just so you know, the MRI is behind a half hour to a hour. So my 6:15 appointment is now 6:45 to 7:15. Nevermind I waited 6 weeks for the appointment. Run don't go here. Run. read more

I have had the pleasure of going to a couple of University Radiology locations. The front office staff are always very friendly and knowledgeable. The care that the medical staff provide when taking you in the back for whatever Imaging you are there for are always Helpful, and Caring! read more

They DO NOT answer their phone, at either the main company phone or the specific location. So I tried the website to schedule an appointment. Their website is terrible. I was unable to schedule an appointment because I did not have a document to add. I went on the chat site, finally got a human to type to and he said remove "Dr." in the doctors name box. I did that, and still could not make an appointment. read more

Today 9/27/2024 the schulding department called because my doctor sent a prescription over for me to have a mammogram and ultrasound . The first person that called about the mammogram was very pleasant and said someone would call from the ultrasound department to set that appointment. Well the person called , and when I began to ask a question he kept saying Ma'am, ma'am, ma'am, very rude and disrespectful. I then asked him his name and he gave some bogus name. How can you have such unprofessional people answering the phone. . He needs a class on sensitivity because he does not know what people may be going through and to be so disrespectful and insensitive. Your calls should be monitored then maybe he'll be more respectful. The calls were between 1230 and 130 on 9/27/ 2024. read more

I was asked to wait at the reception desk for about 10 minutes then asked to sit and wait. Where do they find people like this? Aren't they trained to take care of customers? It's a sad situation read more

Do NOT trust their appointment or authorization teams to communicate or do their jobs. You need to verify everything for them. URG sent me an appointment confirmation, then failed to request authorization for my MRI until the last minute (I already uploaded the script), they might have left a voicemail with my doctor (but they have no record of it), and then canceled my appointment without notifying me (they claim the left me a voicemail that I also did not receive). I found out my appointment was canceled when I arrived and then spent over an hour on calls/holds before receiving the full explanation. Their preauthorization team lead, Freyder, confirmed this was the correct company process, not even an error. He was able to get the authorization from my doctor in 10 minutes, and had zero reason to explain why his team had failed to get the authorization earlier or communicate the appointment cancelation. I have severed my relationship with them, and will never use them again. read more

I had my 1st mammogram done here this morning. My doctor gave me a referral with a list of different radiology but I asked him which one he recommend for great service. Especially for a 1st timer. My doctor recommended this place. Making an appointment with them was very easy with their online booking system, checking in with front desk was a breeze with cheerful and pleasant staff. The procedure itself was done fairly quick by a great lady who was very fast but effective. Whole appointment from pulling up at their parking lot to leaving the facility took 25 minutes! Will definitely return for all of my future radiology need! read more

Seriously, I am here, on time, for what was supposed to be a transvaginal ultrasound (pain in right ovary, mother died from ovarian cancer at 50). I am instructed to show up for the apt w a (very) full bladder. I do my part, I am there, on time, with a full bladder. Receptionist tells me they are running late and "it will be 20 minutes." I tell her my urgency and she goes in the back, but doesn't tell me anything. Twenty five minutes later, a tech calls me to tell me it "will be another 20 minutes." WTH??? I can't wait that long! Seriously, I followed my part. I wish they had enough respect for patients that prep for the apt by calling/text when they are running 45 minutes behind schedule! What would they do to a patient who was 45 minutes late? read more

NO customer service, people at the desk in point pleasant can't be bothered with clients. They should be replaced with someone who actually cares to be there read more

I booked my mammogram online. My insurance does NOT require a referral script from my ob/gyn. Upon arrival I was told it was state law and I needed a script. I have been getting my mammograms for 15 years at st Barnabas and I've never needed a referral so that is complete nonsense. Took off from work for nothing and did not get my mammogram. Back to st Barnabas I go where they have some semblance of professionalism. There is nothing on the website for university radiology that indicates I wouldn't be seen without a script and no phone call either. read more

I've been going here since 2011, and I must say, they are the best. Awesome technicians and doctors, I've had a range of tests done there. Would highly recommend to anyone. Today's test was fast and efficient, the check in, paperwork and test took no more than 15 minutes. read more

Very professional and compassionate. The best radiology center around and I've been to several in the area. Everyone who works there is amazing and they are taking proper Covid precautions. Everything is clean and sanitized and you always feel safe. Special shout out to Carol for being patient and cooperative. Always go there for any radiology services. read more

With lots of locations around NJ, centralized scheduling makes scheduling an appointment really easy. Friendly staff at every location we had to visit, and ability to get copies of your images and reports at any office, regardless of where the test was performed, is definitely a plus. read more

I may have a herniated disk in my lumbar area and I am in a lot of pain. Doc wants xrays of my lumbar. I called University Radiology at 8AM this morning to make an appointment. They told me for xray's you do not need an appointment, it's walk in. I asked what time they are open until and they said 6PM. I told them I would get there before 5PM. Upon arriving to the office at 4:45PM, my insurance info was given...then a tech came out from the back and said she had already shut down the xray machine and I couldn't have an xray tonight. I told them I called and they said before 6PM. I asked how long would I need to wait if she started the machine again and she told me 30 minutes, but that she was now leaving for the day. I had to leave work early today to get there and since I am an hourly employee, I loose 1 hour pay today. I called the main number and they scheduled me for 4PM tomorrow which means I need to leave work earlier than I did today. So I will probably lose a total of 2+ hours pay. Communication sucks!!! Always make an appointment....walk in's do not exist. read more