-Ease of making an appointment -Short wait time before procedure -I had two different tests done at two different times -I found staff to be knowable and personally caring. -Explained the process in detail and what I needed to do. read more

I have been seeing Dr. Steven Richards for more than 11 years and never had an issue. However, since affiliating with Summit Health the entire patient - doctor- staff relationship has changed. The last 4 times I have called the office I have not received a return call. Although mentioning this to the doctor the last time I was in, he was sure that this wouldn't have happened, but nevertheless said he would check into it. If in fact he did, nothing has changed. He is also not the same caring doctor he was over the past years and it now seems to be sort of factory like setting. Does not seem to care as much about his patients as he did in the past. To proof that, I went into the office to see him and to ask for my records so that I can provide them to a new urologist. I wanted to speak to him directly but after waiting for more than a 1/2 hr, I was told that he wouldn't be able to see me for another 1 1/2. I filled out the form to receive my records and have never received a call from Dr Richards even asking if there was a problem, or even caring that I was leaving the practice, proofing my point that obviously he could care less! read more

I had an appointment for renal ultrasound. I was greeted nicely by the office staff. The Ultrasound technician was very friendly and did her job professionally. I was very satisfied with the way I was treated and the professionalism of technicians. I have been going to this facility for the last several years for a variety of tests and I have always found the staff and technicians very nice and proficient. I feel pleased to recommend this facility. read more

Poor communication regarding walk in appts, hours & Location policies. Rival Radiology much more organized & offers appts for all & evening hours. read more

I have had many tests completed at the Monroe location both recently and over the last 10+ years including MRI, Mammogram, and others. I have found the staff to be friendly and professional. I've never waited more than 10 minutes. I really don't want to go anywhere else due to the great service I always get there. Highly recommended! read more

In past I have never experienced issues with this location. However, on my last visit I encountered a problem and was very very upset with the front manager. She was ill informed and rude. My appt was for 3:30 pm (made 1 1/2 weeks earlier). I arrived approx. 3:22. The office manager yelled over to her staff that my appt was for 3:15 and I should have arrived at 3:00 pm and would have to reschedule. The office manager then proceeded to pretend to be on a call to ignore my pleas that I was on time (I still have the voice mssg on my phone for the 3:30 appt time). I was trying to arrive at 3:15, but was stuck behind a very bad car accident. I was livid. Thank goodness for the nice staff waiting on me, she finally made the decision to call the technician who had me brought right in. read more

Usually my visits here have gone smoothly but today that wasn't the case. Upon arriving I was waiting in to sign in for a few minutes. The lady at the front desk on the right side finished with another patient and I was able to give her my prescription. She told me to have a seat and that I would be seen shortly ...... 20 mins passed, then a half an hour, then 45 mins. Technicians were coming in calling people in that arrived way after I did. Also, the woman that was signed in by the same front desk lady before me was also waiting to be seen! She finally got up and asked how much longer it was going to be. Soon after that a technician came and called her name to come in. I proceeded to wait another 15 minutes - tallying up an hour of waiting!!!!! Meanwhile, still more patients that came in after I did were called in!!!!! At that point I finally got up and asked a different front desk person - the one sitting in the middle- what was going on because I've never had to wait so long. She looked puzzled and couldn't understand why either. She went on the phone and then got off and told me that I would be seen shortly. I then noticed her talking to the girl that signed me in. I knew something wasn't right. Finally after an hour and 20 minutes of waiting I was called in!!!!!!! The technician apologized for the wait and she said she didn't know that I was here because I WASNT FLAGGED IN AS ARRIVED IN THE COMPUTER!!!!!! so the same thing must've happened to the other lady as well!!!!! Everything starts with the front desk - if you have incompetent staff not doing their job correctly it will lead to pissed off patients!!!! What happened today was uncalled for! Especially since it tacked on another unnecessary extra 1hr and 20 minutes of me not being able to eat or drink because of my procedure! read more

I had an appointment for ultrasound & radiograph on Friday early in the morning. I arrived 10 minutes prior to my appointment and was greeted friendly by the receptionist. Finished my paperwork and was taken to ultrasound in 5 minutes. The technicians were really nice and put me at ease instantly. All of the procedures were completed without any delay and I was out of the door in 40 minutes. All in all, very good experience. I'd recommend this office to others. read more