I've worked with Puffin Mechanical for several years and have had nothing but great experiences…read morewith their team. The company is led by Robert Hammond, and it's clear from the way the business operates that quality and professionalism are a priority. Anthony, one of Puffin's lead technicians, completed a full HVAC system installation and new ductwork at my home. The attention to detail during the planning process stood out right away. They took the time to make sure the system was properly sized and designed for the home before ordering anything, which gave my family real peace of mind knowing we'll be comfortable for years to come. I've also referred Puffin Mechanical to past clients, friends, and family, and the feedback has always been the same. They show up on time, communicate clearly, and do the job the right way. When I recommend a company, it reflects directly on me both personally and professionally, so I don't take referrals lightly. Puffin Mechanical consistently delivers excellent work, and using their team is truly an investment in the comfort and value of your home.

These guys are amazing. They came out the same day we called. My mother lost her A/C from a…read morelightning strike the day after my father passed. We were in the middle of a heat wave and they responded so quickly. They had to order a part but managed to get the A/C running overnight so my mother could be comfortable in her time of need. The next day they called and said they had the part and came out right away to fix the system. Thank you Rob, for what you did it was greatly appreciated. I highly recommend this company for its honesty and expertise. They are definitely our new HVAC company.

This was the second HVAC installation at our home in less than three weeks…read more So dissatisfied were we with the first company, that we had the system pulled back out and we went almost a week without a system. Air Specialty Heating and Air, installed another system, yesterday. From the get go things were done in a more professional manner. Rather than jumping to and only offering the most expensive solution($16,000) --which clearly wasn't working-- our Sales Solution and Information Advisor T. Mulè addressed our issues and offered us three possible solutions. Upon further discussion and suggestions, we scaled back and went with the tried and true, 2-stage RUUD solution, an upgrade from our original system(Goodman). With the first new system(the one we had removed), a variable stage 3t York system, our upstairs became almost uninhabitable, with the temperature never coming down to the set point (73), and humidity above 50%. The system struggled to reach 73 degrees! (Our old downstairs system holds easily at 72 degrees and 36% humidity, and old upstairs was matching those numbers until it finally died...) Adding that the York ran continuously and while whisper quiet outside, ran like a jet engine overhead inside the home where, I really didn't want to hear it! It never stopped, it rarely hit 73 degrees and the humidity was always higher than comfort level. The first day of install, it took 8-hours to cool from 88 degrees inside down to 78 degrees, with humidity in the mid-50s to mid-60s! This new RUUD almost immediately hit the set point of 73 and the humidity dropped to 43%! (Less than 4-hours) And the installation process itself was far more professionally done. Upon going into the attic after the three installers left, I was amazed to find just how neatly the job had been completed.. The previous installers left a real mess behind. Loose screws on the floor holes in the sheathing, the overflow wasn't even over the pan. The three installers (Matt's team) with "Air Specialty," left the attic in beautiful condition. All of the mess was cleaned up. Everything was tied and in place. Access to the system is easy to reach. Moreover, they even left the manual in a hanging folder within reach of the system. Honestly, there was a night and day difference in the install process and the system solution match for the home. I would, without reservation, recommend Air Specialty Heating and Air for any HVAC needs!

We had a brand new HVAC system put in less than a year ago by Air Specialty. We added the Monthly…read moreservice charge that would cover any emergency calls due to the system not working. Our system stopped working on Christmas Eve. We called the 2 emergency numbers to have them come out. WE ARE STILL WAITING FOR A CALL BACK. Luckily we have a friend in the HVAC business and he was able to come over on a short notice to help. We have cancelled the monthly payment and will never use Air Specialty again. We are very disappointed, especially since the system was very expensive and not even a year old.

Best HVAC company in Hampton Roads, they are quick and responsive to their costumers. I would use…read morethem again without thinking twice about the decision. They replaced a seven year old system which should not have past code. It is the first time in seven years that we can enjoy our house during those hot summer days in Hampton Roads.

Chris and his staff were awesome! we got an appointment quickly and they were able to diagnose and…read moreget the new equipment fast as well. less than a week even with a holiday weekend in play! very professional and timely!!!

I wanted a Unico high velocity air HVAC. system for an older home that had window units. Unico is…read morea highly rated system in other parts of the USA but it seems to be almost unheard of in this area -especially for retro fitting an old home . I had four contractors evaluate the house: one said it could not be done, another said( even though he had put in a Unico in his own home ) that he would have to tear up the attic floor and that the adjoining sunroom could not be serviced, and a third wanted to take away both bedrooms' closets and put the ductwork under the house in spite of our house being in a flood zone. Chris, the owner, said it would be no problem and designed and installed a Unico system that gave me a cooled and heated house-including the sunroom and all the bathrooms- with minimal disruption and I still have my closets! Overall, I was very satisfied with what Dutchman was able to accomplish in my small Cape Cod house that would have cost about 25% more and look horrible if I had gone with the "mini-split" that many other HVAC contractors had tried to sell me

Best HVAC company in the area. They not only installed my new system but are also extremely…read moreresponsive to my needs. On July 3 in the evening, my capacitor went out on the compressor. At 8 a.m. on the 4th of July, they were here to fix it. I was blown away by their responsiveness and professionalism. Thank you TANGO BRAVO and Ennis my service tech!!!!!

Sad to say, but I do not recommend. Dave seemed great & very responsive at first - before I paid…read morehim thousands - but when my HVAC issue was not solved, he ghosted me - and - he doesn't honor his "3-year warranty." I have many many unanswered texts since June. He could have been more personable and checked the things I asked him to, but instead blew me off. As a female customer, I trusted him due to his quick responses & willingness to help - at first. Wish I'd gone with a more established company.

I had Hometown Heating and Cooling come out to replace all of our ductwork, including main and air…read morehandler return. David was very friendly, professional, efficient and extremely knowledgeable. When we were ready to have the work done, he was able to schedule work within 3 business days. He and his assistant arrived when they said they would be here, on time and without giving me long wait windows. The work was done in a shorter amount of time than he estimated, and they did an amazing job!! David went above and beyond, and his prices are the most reasonable out of 4 big company estimates. He also had to put in refrigerant into one of our units, and his price was so much more reasonable than any other company out there! Don't pass this small business owner up, he is worth hiring and you won't regret it! We will absolutely use him again.

Build a new house and builder used Styron. Unit is a Rheem 5-6 years old and Styron never…read moreregistered the unit. The inside is a rusted - there is usually 10-20 warranty but because they never registered it there is a 5 year. I called the office and the woman that answered was extremely rude from the beginning of the conversation. I hung up on her - she was not interested in helping or even asking my simple questions. Buyer beware

This company replaced heating ,a/c and water tank in my home. After 5 years…read more water tank leaked and still under warranty. Came out twice charged $ 250 didn't solve the problem. Call the office twice refused to come back and did not answer my calls.

Does anyone really feel that $150.00 is a reasonable price to charge for a 20 minute HouseCall to…read moreput a meter on a breaker to see if it's still functioning?

We lost power before the recent winter storm hit and called all the "Big Companies" and were told…read morethere would be a 2 or 3 day wait (even though they advertise 24 hour service). By word of mouth, we discovered Poston Electrical and can't say enough positive things about how they CARED and helped us try to get power back. Turns out we needed a City permit for Dominion Power to hook us back up and Justin actually got in touch with the emergency department and got our permit. He even went back home to get his own vehicle since he couldn't get down our snow covered road. Although Dominion Power didn't respond as fast as Justin did, we so appreciate his concern for us. Turns out we had 10 busted pipes, but we have a new electrician that we trust, and that means a lot!