I've been trying to help a dear friend by sourcing companies that could do a deep cleaning of his…read moreapartment. After over a week, they couldn't be bothered to respond to my request for an estimate. Completely understand if the company is busy but at least communicate one way or another. The company came with a recommendation from the hospital but I'm going to recommend that they take this company off their list to save others the trouble.

Brigador and her team went above and beyond on my project. My 92 year old uncle unexpectedly died…read moremid-month. His apartment was stuffed to walls and infested with pests. I hoped to clear it out within two weeks to avoid keeping the apartment for another month. I live in the midwest and only had limited time to travel. NYC Hoard quickly provided an estimate based on photos I had taken a year earlier. Because of a huge snow storm just days before the project, the dumpster company refused to deliver the night before. So, she pivoted, rented a Uhaul and pulled in an extra crew to be sure the project was completed quickly. In fact, i was able to change my flights and get home a day earlier than planned. Excellent communication throughout the project. The team was great. I met all ten as they were finishing up. They were friendly and professional. THANK YOU NYC HOARD!

I've hired K&D cleaners on numerous occasions now and have continued to request that they send…read moreMaria to clean for me because she's just so wonderful at her job. She does the work you'd expect, goes above and beyond when she can tell I could use the extra help, and my place always looks and smells really nice when she's done. But my favorite thing about her is that she's so non-judgmental. On occasions when my home is a wreck, she is just helpful and friendly and helps me get things back in order without adding to the type of shame we already all put on ourselves when our homes are a mess. My interactions with other staff at K&D have also been perfectly pleasant and I'm pleased with the value for the money. I wholeheartedly recommend this company.

DO NOT WORK WITH THEM. They didn't show. When I called they said they'd be there shortly. When I…read moresaid what's shortly they said an hour late and then after making me wait an hour fully cancelled. I was having a rental cleaned before a flight and they screwed me

Be careful with these people. Get a contract in writing detailing *exactly* what they plan to do…read morefor their exorbitant prices. "Decluttering" turned out to be taking my trash to the recycling room in my building, and "organizing" was randomly stuffing things into the way too many totebags I have, and neatly jamming the bags wherever they fit. After some discussion, they sent one worker to help me fix the matter, and I wish he had been the one to come to my apartment in the beginning to assess the job, because he seemed to understand the meanings of the words "declutter" and "organize", and we got a good bit done. But there are still a lot of bags that have to pulled back out and sorted through -- an estimated two days work with a professional organizer at about half (per hour) of what Home Clean Home charged me. My fault was in not doing due diligence, and getting some other quotes *before* I agreed to HCH's ridiculous cost.

I have made three separate calls to this company (3/30/2018 - spoke to Donna; 4/4/2018; 4/9/2018)…read more and was told on the the 30th and the 9th that I would be called back so that an appointment can made for someone to visit the location and give me an estimate. It has been 9 days since I made the last phone call and I have not yet received a phone call from anyone. I was hoping to get the same service that the other comments have expressed because I have 6 other locations that I wanted quotes for but I wanted to see the quality of the service at the first location.

Amazing job! Very thorough and professional and for a great price. Love the results!! Will…read moredefinitely be using this service again.

I am hesitant to ever give small business negative reviews because I know they are trying. However…read morethe experience with Novanna was unacceptable. No one responded to my email that was sent the day before my service asking what time I could expect someone. I had to book a two-hour window (8-10am) and I asked if I needed to wait the entire time for someone. Someone replied and said that I would receive a 30 minute notice before the cleaner arrive (so I still would have had to wait two hours either way?) I replied to that email and asked about a specific time frame and received no response. The next day, the day of my service, I did not receive a 30 minute advanced notice, she just showed up at my door at 8:30am. She did not come with any supplies as the website stated. She only dusted the tops of furniture and did not wipe anything down. She didn't put anything back in its place and I had to go through my apartment and put things away where they belonged after she left. Even organizing things would have been helpful. I specifically asked that she lift the rug in my bedroom to mop the floor underneath and she said she would. When I got home, I checked and this wasn't done. She furiously grabbed the mop and did it quickly in a hurry, while speaking on the phone. A few days later, I received a text message to my personal phone saying that I had a balance due but with no instructions on how to pay it until I asked. Not a single email communication with them stated how I pay for the service. I asked how to pay it was and I was sent a Venmo image and that's it. I replied TWICE to the text message requesting the information over email and have yet to receive a response from anyone. I don't know what experience everyone else had, but mine was terrible and I will never use this service again.

Answered my questions, contacted me right away. Followed up promptly. Would recommendread more

I haven't had the opportunity to schedule a cleaning service yet with Brilliant Cleans but…read morecommunication was prompt and professional. I can't wait to use them in the future!

To quote my building's move out inspector: "Your cleaner did not do a good job." Two of us who were…read morethere also agreed. Team Clean NYC's lackluster work included basically the entire kitchen remaining dirty, the floors having debris, and the cleaner breaking a panel off of the cabinets. While that stuff itself is disappointing, the real cherry on top is the company not interested in doing anything but defending the work. EDIT DUE TO RESPONSE: 1. We came back at the time that he told us, if he wasn't done then, that is not on us, and we were glad to wait however long needed. It simply wasn't communicated. For example, if he didn't want us there while he was cleaning, he could have given us a time to come back when he was done, finished on time, or simply asked for more time before we came back. We're sorry if stopping by, tipping him, and saying good work caused an uncomfortable environment. 2. We knew about the cabinet and could have explicitly mentioned it in the email, however not only is it clearly not a cabinet that we managed to not break in 2 years, but the details mentioned in our emails were loosely paid attention to so I'm not sure it would have done any good. 3. "Set up to fail" is an odd way of defending this kind of cleaning work. At the end of the day, your company left the apartment in that state and the photos show the work that the company somehow is proud of.

Beware of this company. I paid for a 3-hour cleaning of a small studio apartment. It was a move out…read morecleaning so there was no furniture or any belongings in the apartment and all I asked them to do was simply wipe down appliances, cabinets, and other surfaces. They left my kitchen sink, cabinets, fridge, toilet, and floor dirty. I had the moving-out walkthrough with my apartment immediately after the cleaning so I didn't have time to ask the cleaner to fix everything he had left dirty. I made the mistake of leaving the tip at the beginning and leaving for an errand. Even my apartment staff were shocked at what a bad job the cleaner did. I reached out to customer service and they refused to acknowledge any wrongdoing and said there was nothing they could do. Money down the drain.

I am ASTOUNDED by how thorough, careful, and incredible this team is! When I say they cleaned every…read moresurface in my house, I mean it. Easy to book, clear and transparent communication and pricing, and the most clean my apartment has ever been, hands down. I'm tiptoeing around the place tonight because I don't want to spoil the magic. And a worker owned co-op! Nothing not to love, and I'll be singing their praises to everyone I know. With a new baby and two dogs at home, we've been overwhelmed -- this clean brought so much calm and order. THANK YOU!

This company gave us a $250 quote for a move-in cleaning and when they got there, said the cost was…read more$100 more because the place was bigger than they thought. (It was an empty 1 bedroom.) We had traveled an hour to meet them and couldn't make it back before moving in, so we begrudgingly agreed. They said it would take five hours but only took 3. A 40% increase -- feels like they took advantage of us. They didn't even clean the top of the fridge. Would not recommend.

I have now hired Patrick TWICE for apartment move-in deep cleaning because he is simply that…read moreeffective and amazing -- the first time for my own apartment as I was moving in, and the second time for a family member's. Patrick and Alex have the kind of care, excellence, obsessiveness, and eye for detail that makes an OCD clean fanatic like myself feel truly seen!! I knew that New York apartments tend to accumulate prior tenants' lives, grime, grease, pet hair, and layers of dust, and that landlords don't deep clean the way I would my own home. I found Patrick through his rave reviews on Yelp, and after a quick call discussing the size of my apartment and its condition, Patrick was able to book me the next day on a busy Saturday. Patrick and Alex spent 7 hours without break deep cleaning every inch of my home, including shelving, cabinets, vents, electric outlets, walls, ceilings, baseboards, and those cleaned-once-in-a-lifetime nooks and crannies. It was the kind of superb detailing work that truly takes 2 professionals the whole day, and I could have never done it on my own in even a week because I would just give up. They brought new cleaning supplies, fresh smelling non-toxic detergent, a powerful vaccum cleaner, and all the equipment needed to reach all those nooks and crannies. At the end of their job, I felt I could finally relax into my new home, and everything was sparkling and new. If you are looking for a regular weekly cleaning, that's what you should ask for and many cleaning companies offer that service -- but if you are looking for an apartment move-in or move-out DEEP clean that removes decades of grime, Elite Supreme Cleaning and Patrick are the best in the business.

This follow up is way overdue! A couple months after moving into my newly cleaned studio by…read morePatrick, I noticed that 2 of my outlets were leaking water and there was mold on one baseboard. My building had to tear into a large main wall to see where the water was coming from and if mold had grown within the wall. I was devastated. I went to stay with family while the work was being done, knowing full well I'd be coming home to a major mess I wasn't prepared to deal with. Patrick to the rescue! I called him while the work was being done. He told me to let him know as soon as the work was completed, and he'd be happy to do a walkthrough for me and squeeze me in so I could get home ASAP. He went to my apartment with his assistant and filmed the walkthrough and sent me the videos. It wasn't as bad as I had thought it would be, but it was still a job that would be too much for me to handle on my own. I knew if I hired Patrick, I could just walk back into my apartment as though nothing had happened. And that is EXACTLY what happened! He spent 1 full day and a morning cleaning the place from top to bottom. Everything was put back precisely according to pictures. I had done a lot of covering of closets, etc., because I was scared my building wouldn't do an adequate job. We had left it that he would check whether or not the inside of closets or cabinets needed to be done once he started the job. He was honest and told me those areas were in great shape; no need for him to add on extra work & extra cost. Not many people would be so honest. Patrick is a gem who knows his business. I will always recommend his services and would absolutely use him again (though I'm praying for no more surprises!).