ALMA shouldn't be working in costumer service!!!! So many bad reviews mentioning her and she is…read morestill there?! I'm very disappointed by the way my almost 70-year-old mother was treated by Alma. The first time my mom visited the store to purchase a new phone, Alma was wonderful, friendly, helpful, joking around, and providing excellent customer service. My mom even came home telling us how nice she had been. The very next day, my mom returned because she decided to exchange the phone for a different model. From that point on, Alma's attitude completely changed. She made my mom wait while helping customers who had arrived after her. When she finally brought out the replacement phone, my mom wanted to open the box to make sure it was the correct one. Alma told her not to open it there and to do it at home instead. My mom politely explained that she wanted to verify what she was taking before leaving the store. Alma responded with an irritated "okay, whatever," walked away, and left my mom to finish on her own. Today was my mom's third visit. She returned to complete her trade-in, but the old phone had not yet been erased. Alma asked if it had been reset, and when my mom said no, Alma told her it had to be empty first. My mom, who is not very comfortable with technology, politely asked if Alma could help her. Alma refused, saying she had to do it herself. She briefly tapped a few buttons on the phone, handed it back, and told my mom to just follow the on-screen instructions. My mom tried but couldn't figure it out, so she asked again for help. Alma refused a second time and told her to ask one of her kids instead. At that point, my mom became frustrated and told my uncle, who was with her, "Let's just come back another day with someone else who's nicer and willing to help." Alma sarcastically responded, "Byyyyye." My uncle replied, "It's your job. You should help us." Alma continued saying things like, "Bye. Just leave already. Bye. Bye." I understand that it was ultimately my mom's responsibility to erase the phone before trading it in. That isn't the issue. The issue is how an older customer was spoken to and treated. There was absolutely no reason to be rude, dismissive, or sarcastic. It's disappointing that someone who was so friendly while making a sale became so unwilling to provide basic customer service afterward. My mom left the store very upset, and that is unacceptable. I hope management addresses this, because no customer, especially an elderly one, should be treated this way.

I stopped by the AT&T store on Mall View this evening and had a really disappointing experience. I…read morehad already spoken with a manager beforehand who assured me that I did not need a screen protector, but when I came in, Karina kept insisting otherwise. She was not just pushy, her tone felt rude and condescending, and instead of being helpful, she made me feel uncomfortable and unwelcome. By the time I left, it felt like she was talking down to me rather than trying to assist. I usually expect better service when I walk into an AT&T store, but unfortunately this visit left a really bad impression. I honestly wish I could give this review 0 stars because of how poor the experience was.

TEN OUT OF TEN service by Carolyn she was so incredibly helpful and nice when I explained the…read moreproblems I was having with my device. She was quite patient when I was unaware of something and very easy to talk to. THANK YOU

Worst customer service ever I work in customer service…read moreindustry and they were not helpful at all. when I went in to figure out how to transfer a line they weren't helpful and the vibe felt unwelcoming I finally got to speak to someone to actually help me other than that they wanted to send me to the "corporate store" on California until someone else finally guiding me through the transferring of a phone line Some guy with long black hair in a pony tail kept saying no to every try question I would ask him Def not going back I only gave it one star because of the main person that actually helped

Smh these workers are getting lazier and lazier, your telling me someone comes into the store 30…read moremins till close and you can't help them? That's really unfortunate. Just getting out of work rushing into the closest store only to be told yea wait another day bc it's too late. Idk maybe there is a company policy that they have to be out the door at exactly 8pm and must turn away any customers 30 mins before closing time. They should just lock their doors at 730 ‍

Brenda did a great job on helping us out with our phone plans. She was very patient with us and…read moretalked about our plans good job for having her !

Great team, great management! Was able to help assist us with getting everything we needed after…read morethe store on California and Real Rd turned us away for not wanting to do their jobs. Thank you again for all your help and your time. Stay safe!

For the last two months me and my fiance have been arguing with T mobile for money THEY OWE US and…read morewe keep getting billed like we owe them,they're trying to send us to collections,Do not recommended to start a line woth them since they promise to replace a phone with a monthly fee then when asked to do so they say it does exist,THEY OWE US $560,the keep refusing to pay with the excuse of "We'll get in touch with you".Never open a line with them bad customer service and don't keep thinks like they said.

Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

Just needed a pop socket for my phone and couldn't find any anywhere else. They thought they were…read moreall out, but found a stash of Hello Kitty and some breakfast food ones. I got the breakfast ones. It says $10 for a pack of 3. He gave them to me for $5. Quick. In and out. Thanks for the help and the hookup! Service was excellent!

In n out less than 10min! Told her my phone wasn't charging unless it was in a certain way and she…read morejust cleaned it out and it's back to life! 10/10 very satisfied! Thank you again!