Great smoke shop!! They have everything you need with great prices!! Very knowledgeable staff!!read more

Don't get fooled with the 5 stars, it's all fake. This place…read moreis a scam. I bought a vape and it turned to be broken and they didn't accept it back. The guy in the store is super rude and he tried to kick me out the store and didn't take any responsibility. This guy inside should be dealt with because apparently he is not sober. Never go there, I promise you will regret it.

They got what you need but prices can be a little up there, employees didn't know the price and…read morequoted me more than it was. Online has a different price than in person, one item I was told was almost double the retail price online. Other than that the product was quality for what it is, price check please so we don't screw the customers with wrong information.

Customer service was seemingly genuine. The products were at best overpriced placebos. And I…read morerealize everyone will react differently to cbd products but these did nothing but cost me 100+ bucks for bland tasting gummies and a spearmint flavored oil. Hopefully these products are effective for others but my review is based on product and service alone and the service was about a 5 and product was a zero for me.

Solid variety and good service -- its a mainstay of their other few locations around town. I'd have…read moreto say this is one of the cleanest smoke shops in the area.

I was recently in need of the newest edition of a puffco product and they can be hard to find…read morehowever I was told by a close friend to check out Alien smoke shop an they will be able to take care of anything I would need and then some. Sure enough I was greeted by friendly and knowledgeable staff, the inventory is as all updated products an they had a variety of different items, and lastly they had in stock exactly what I needed (puffco proxy) and I was able to take it home and enjoy it same day. They made the process very simple and I was in and out with no stress. Will definitely be going back very soon.

Reyan has amazing customer service 10/10 experience!!!! they have so much of a variety i love this…read moresmoke shop soo muchhh!!!!!!!!!

The service at this smoke shop was very nice. The manager is very friendly & was really helpful as…read morewell. 10/10 would come back & recommend!! - neisha

I recently purchased a Puffco Peak from Cloud Factory Vape & Smoke for $420. After the purchase, I…read morerealized the same item is listed online for around $220 on multiple websites. Yes that's on me for not checking, however, I didn't expect a 100% markup. I returned to the store within 10 days to either request a return or a price match. I was told to come back at a specific time when a manager would be available. Since I couldn't make that time, I called the next day and confirmed a manager was present before going back in person. For context, the product was unopened in its original sealed packaging with the original receipt and form of payment. After making a second trip, I was given multiple conflicting explanations after being told to return for the refund: first that they couldn't price match because the item was out of stock online, then that too much time had passed (despite it being under 10 days), and finally that their system wouldn't allow the return at all. Customers should not have to make multiple trips only to receive conflicting information and no resolution. The inconsistent communication and lack of clear policy or escalation options made this a very frustrating experience. I would strongly recommend comparing prices before purchasing any products. I'd appreciate someone from ownership or management reaching out to resolve this.

Everything. It's Awesome!! Service is amazing. Best selection and in stock All locationsread more

The guy that has long hair (couple employees do) and looks like a surfer dude with depression, he's…read morea canker blossom. No one else was rude. Oh AND they have this ridiculous "rule" where you can only pay with card if it has YOUR name on it, otherwise cash only. Don't bother with this over-priced colorful dump and go to Super Nova, five minutes away. Wide variety, good prices, much cooler dudes.

Good location! This place stays open late, and has all kinds of weird gifts. Planet K is a…read moreneighborhood institution. Among other things, it's the go-to place for awesome belt buckles! They even have a belt buckle that's really a flask. They have a knowledgeable staff that are happy to answer any questions about whatever they have, even if they have to be vague about things. They have a great magazine selection, with all sorts of back issues and a variety of non-mainstream types of reading materials. They've got a lot of posters, and bumper stickers to go with them! Awesome! Many of the other Planet K's have a smashed up car as a planter (Planet K fought hard for them!) I didn't see one this particular location. So this really is a smaller planet in the Planet K solar system. I found the discount section in a corner shelf, and found some fun stuff for really cheap! $4 pocket hockey? Score!

I've always come here since I started vaping, their tinctures are delicious. The service is ALWAYS…read morefriendly and helpful. The selection is nuts! The prices are pretty standard, but not too bad. Their house tinctures are the best in town, The only problem is our friendly FDA and DEA are making you hunt for and make your own "juice.". Great shop. The only place I get my fruity loops flavored tincture.

Correct phone # is (210) 699-4933. Spoke to Chris (Mgr) and having issue updating on Yelp…read more Excellent shop with sufficient selection of CBD/THC products with great value. All staff I have interacted with are freindly and offers great service.

Perfect place to get your "smokes on!". Been going to their NW for almost a decade and have to say,…read moretheir SE store is just as awesome! Massive selection, no matter your style and the staff is always friendly and helpful!!!