I had a deer run into the quarter panel of my pickup, I dropped it off at Ace and less than 2 weeks…read morelater I had my truck back. They handled all of the communications with insurance, which was a huge weight off of my shoulders. Not that I cared since it was going through insurance, but their pricing was very reasonable. The quality of the work is impeccable. I have no idea how, but they matched the exact spray pattern that was on the rest of the panels from the factory. This is far more difficult than achieving a flawless mirror style finish, and the end result is that it looks like the panel is the original one that came on the truck. Panel gaps are good too. They also gave a lifetime warranty on the work, which I don't anticipate ever needing but is nice to have for peace of mind.

I as well had very high hopes with some of the reviews and advertisement of complete auto care…read more When asking if they serviced oil changes and tire rotations, they said yes, but had to get the oil and filters from a nearby outlet and seem to be confused as to the rotation of a 2017 Chevy Tahoe. I did feel as if I was nickel and dime as well. Also was asked to pay in advance for the oil change and tire rotation. Friday, services weren't going to be rendered until Monday . On another note because of the advertisement of complete auto care I asked if they detailed or fixed a few pieces on my Chevy Tahoe that were fading out and said all I can do is possibly get a leather conditioner or no we cannot fix that part. Hmmm

Easy to get in touch and get truck serviced. They…read moreidentified where the exhaust smell was coming from and gave reliable referral for getting a weld done. Inexpensive service with quick turnaround !

After trying twice at other repair places I was referred to Pro Toy by Matlock tires because they…read morecould not figure out my brake issue on my 2019 Camry Se. I kept loosing brake compression. After almost $2000 at Matlock for tires, rotors, and pads. I still had no brakes. These guys figured it out the next morning and said they had never seen my issue before. It was still painful as it added another $1,400 to my two week today but most was the part cost from Toyota. I will use them again when I need help.

Purchased a 2021 Acura RDX, left the dealership extremely disappointed, more like upset, but quite…read morehonestly did not seem to matter. $480, that's what would have turned this review into a 4 or 5, I'll get the to 4 in a minute. The dealer put (2) new tires on the front of the vehicle, yet left the rear ones with 6/32 tread depth because they don't replace them until they are at 5/32. So, I pay $30K for a certified used car and will need to put rear tires on it in roughly 5000 miles. I did not negotiate the price, I thought the vehicle was priced fairly, but I asked them to put (2) new tires on the back, or discount the car $400 and I would have them put on myself. Needless to say they refused both because the tires did not meet their replacement guidelines. Normally I would walk out and find another dealer, but this was the car, the options, mileage, etc. that I had been looking for so I reluctantly bought it. So the first thing I will do is buy (2) new rear tires at roughly $480 so that all 4 tires match on tread life ad the regular tire rotations will be beneficial. Hard pill to swallow when you drop that kind of money on a vehicle. Now for the other details. Overall my sales person was very good. We had been back and forth all week and he provided all the information that I asked for in a timely manner. I was a little disappointed that he didn't fight a little harder for the tires or discount, but overall he did a good job. I was there for quite some time even though I had filled out all the pre-approval stuff earlier in the week. I got there around 10:30 AM and left closer to 2 PM, not the way I wanted to spend the day. The length of time may have resulted in a 4 rating, not sure, but the fact that salesman, used car manager, nor the finance manager would do anything about the (2) tires results in a 2 rating from me and a sincere "I would not recommend this dealership, nor would I buy another car from this dealership".

We recently purchased an MDX at Harper. Had a great experience. Bonnie was very knowledgeable and…read moreeasy to work with. Also, a great advocate in helping with our trade-in. Everyone we talked with was friendly, making us feel at ease. I would definitely go back to Harper in the future!

Well I went to buy a car yesterday at Lexus of Knoxville. Found the car, drove it, liked it, sat…read moredown with super nice seasoned Salesman. Sticker price on web was listed, when we went to write up deal the dealership computer price came up and was reduced a little. Everyone excited now. Wrote up deal sheet, agreed to buy car with cash. No trade, signed paperwork, order some extras for car to be installed before pickup. Still excited! Salesman took the deal sheet to floor manager. Salesman comes back and tells me we have a problem. Sales manager comes over and tells me no deal they will not sell me the car because price in their computer was wrong. I had already bought car, WTH? Bait and switch begins. Tries to renegotiate price. I was not having it. Bad customer service and ethics. General manager would not accept their mistake. Total bad experience at Lexus of Knoxville. Only good thing to say is the salesman's was super kind and he tried to make the deal happen but his superiors screwed him over. Luckily I kept a copy of the deal sheet for proof if needed. Back to car shopping!

I worked with Colton as my sales man and he was so amazing and helpful! Never pushy and put me in…read morethe perfect car for me! Mike with finance made the process so easy and explain everything perfectly to me, and over above and beyond for me to be in the vehicle I wanted. HIGHLY recommend Lexus of Knox.

Great staff, very helpful. Sam was very knowledgeable and Nick helped with financing. Highly…read morerecommended!

My husband and I had such a fantastic experience dealing with Sutherlin Subaru, that I wanted to…read moreshare our review. It was finally time to replace our 2011 Subaru Sport Impreza. After looking around, we saw a few models at Sutherlin that we wanted to test drive and called to make an appointment. We both absolutely hate car shopping and put it off for as long as possible. The day finally came, and we made it to Sutherlin and were greeted at the door by Rob Huppman. He asked all the important questions and took us around to the models we wanted to see. He gave us all the great information and details about each model. We test drove two different models and decided that we liked the Impreza Sport over the Crosstrek. What I loved about Rob is that there was almost zero pressure, even after we all came back inside and started "negotiating." We were able to get the price we wanted for the car and for our trade-in. We dealt with Andy to finalize all the paperwork and finances. All in all, it took around 3 hours from start to finish. We came back the next day with our payment and to pick up our new Subie. We were in and out under 30 minutes. We cannot recommend Sutherlin enough. Everyone we dealt with here was awesome and most importantly, they were 100 percent transparent with us, which is rare these days in the car industry.

First visit.. car service light prompted visit. Received a fantastic service at a reasonable and…read morefair price.

Second time here. Very reasonable prices and no surprises. No having to go back to fix repairs…read more Done right the first time.

It was easy to browse without high pressure. Sometimes I enjoy just looking around the lot without…read morehaving to engage in a long conversation and waste my time or a sales persons'. It was clean and well kept and the people I did bump into were friendly and not too intrusive. This lot is like so many in that it's easy to drive around some parts but there are several dead ends when they have a full inventory. That makes it frustrating to drive through and get stuck or have to back up several hundred feet.

Made an appointment to drive a Miata. It is a 3 hour round trip and when we arrived there was no…read morecar. I asked to see the manager and he and the salesmen on the floor began name calling It was like being in grade school and it turns out he was not really the manager. There are other Yelp reviews of others have this same issue. There is a reason car salesmen have the rep they to and Harper verifies it.

My experience here in the beginning when I first made an inquiry was very positive, but as time…read morewent on and especially today, it's now very negative. I first made an inquiry on a Granturismo. I was told the car was available and proceeded to make an agreed upon deal for it. I had my credit checked and got approved for the agreed upon deal given. Everything was going smoothly and went as planned. As the days went on after approval, things started changing. Long story short, I was told my deal could not be made anymore out of the blue. I was essentially lied to. Their word and promises all changed last minute. This is a very sad, shady, deceptive, and poor way of doing business, and for those reasons, I advise you not to do any sort of business here because they'll 100% play games with you. This dealership does not truly stick to their word or promises and is not honest. I sent a few recent texts today in which I didn't receive any responses or correspondence from so that means I'm being ghosted, which is very rude, disrespectful, and unprofessional behavior. If you have a choice and especially from my recent experience here, do not do business with this dealership because it's not a good feeling what I went through and I'd hate for you to have to go through what I did too. Save yourself the pain and agony. How does someone not stick to their word is truly beyond me. I was not taken care of as I was promised I would be. It's unfortunate to know that in the end, this was the circumstance and what I deserved as a customer and client. No one cares at all to make any of the wrongdoing to me right.

Exceptional service, great loaner car, excellent communication. Logan, the service manager, and…read moreZach, were both amazing in ensuring my vehicle was in tip top shape and kept me apprised of its status throughout the day. Highly highly recommend.