On our Roadtrip we had our oil light come on- and an emission light after that- we decided to go with changing the oil at the dealership and we're so glad we did! Excellent service at a very reasonable price, we would have paid the same anywhere else, but we had real peace of mind, excellent genuine and friendly service (Patrick and Arles!) and sucha comfortable stop with the kids with snacks and charging station in the waiting room! The people at the dealership were so friendly showing the kids their cars at the dealership- a memorable and fun experience! Definitely happy we came here than anywhere else. We even had a complimentary car wash- which we badly needed and some water to go! Thanks guys for the super friendly and excellent service! I hope cross paths again! Sabrina and Daniel from Canada (Home is the NBA Champs) read more

I used Harper Acura to test the Acura MDX SUV in April. Michael Boswell was the dealer I worked with. He was exceptional. Although I did end up buying my MDX through CarMax (only because I was able to find the color exterior and interior I wanted) I would highly recommend them for sales because of how easy Michael was to work with. When I am ready to buy my next vehicle I will most certainly start with Harper Acura or Harper Infiniti. My fiancé owns an Infiniti and has it services at Harper. I have my MDX serviced at Harper and Ray and Tony in the service department are also Wonderful. Nothing short of excellence at Harper Auto Square! read more

Excellent service from the minute we stepped on the lot to look at/test drive cars. Great purchase experience. Salesperson was there from beginning to end, even when I brought it in for the special 'detailing' service. They have it set up to where you meet with the salesperson, you don't just 'drop it off' at the service center. I was very impressed, and it gives me a good feeling that if I ever did need to bring the car in for any kind of service, that it is a classy place that knows what it means to treat their customers right. This is the first dealership I've experienced this level of service read more

What a great service center at Harper Acura! We lost our air conditioner during our road trip from Michigan to Pigeon Forge and it was hot outside! The customer service team took us in at 4:00 checked it out and had us repaired, car washed and back on the road in 2 hrs. Our time was pleasantly spent in their accommodating wait area with snacks, tv, work stations and very friendly service team giving us tips about the region. We were so grateful for the Harper team making our situation such a positive experience. Special shoutouts to Patrick, Courtney and the mechanic who did such an efficient job! read more

Always impressed with the attention to detail and commitment to go above and beyond...yesterday, the car was in for an oil change, and they checked my battery; when it failed their testing, they replaced the battery (which was still under warranty). Then, the guys moved my cargo from the loaner to my car and left a bottle of chilled water in my cup holder while I was checking out! Got into my freshly washed RDX and was on my way. I never used a dealer for service in the past, but I have had my RDX for nearly 3 years and never take it anywhere else because of the excellent service at Harper Acura. read more

This was our first experience at Harper Acura and we were extremely satisfied with how we were treated. My wife and I always dread dealing with car dealerships and trying to feel like we are treated fairly. This was a pain free experience, it is a very relaxed atmosphere and at no point did I feel pressured. Joey Tipton did a good job in listening to what my wife was looking for in a car and exceeded our expectations. So many salesman try to sell you a car but Joey let our wants and needs dictate the car that we eventually purchased. I would recommend Harper without question. Thanks, Chris read more

By far the greatest repair experience I have ever had. The service writers are not only knowledgeable, but courteous and kind. Always asking if I would like something to drink whether I am sticking around or just dropping off. When I picked up my car yesterday after them having it overnight due to the part not being in stock, my car was washed and vacuumed. And in my console there was a 20.00 bill that I had lost months ago, I'm sure they found during clean up. I feel other places might not have been so forthcoming in returning it. Honest, upstanding people at Harper Acura. read more

I stopped in for an oil change and tire rotation. Also, an alert about the gas cap being loose that I had been getting. I had planned to wait on my car. The service rep informed me they were running behind and checked to see if there was a loaner available. I left in the loaner and returned to pick up my car later that evening when all repairs including the gas cap had been performed. Now that is exceptional service!!! Even better? My car looked beautiful when I returned to pick it up. They did a fantastic job cleaning the exterior as well as the interior! Job well done!! read more

Great purchase experience with Harper Acura. I would have indicated a 5 out of 5 except for recent poor experience with Acuralink. The service worked great for the first 4 days but now the mobile application will not connect to the vehicle for status updates. Also directions can not be sent to the vehicle. After several calls to Acuralink, over the last week, no resolution to the problem. The Harper sales person is also trying to help but so far the system still does not work. Great vehicle and dealership but poor service from Acuralink. read more

They beat another deal we worked on at an Acura dealer 100+ miles away so we made the drive. Joey was very nice and a pleasure to work with and explained features on the car that another dealer never mentioned! The only issue is we drove that distance and on the way home discovered the tires may need a slight alignment but not to blame anyone just a minor inconvenience. Other than that it was great service and salesmanship. We will return when another car is needed! Ask for Joey Tipton. He is very informative and no pressure. read more

The service department is top notch as you would expect from a luxury car dealer. Mark Cauthen is an excellent sales person and advocate for the customer. We had an issue with a outside provider that works with Harper and Mark saw that the issue was addressed appropriately. We have our Acura TLX serviced at Harper and would recommend them to anyone. They make sure the customer is satisfied with the service always following up and thanking us for trusting them to service our Acura. read more

Harper Acura is as good as it gets. I've dealt with Harper Acura for the past 18 years and it's always been a pleasure whether, the sales department or service department. Most times when I am wait in service Tom Harper comes thru asking customers if everything is good and if he can refill their coffee or get them anything. The service department is great. They are attentive to details, quick, efficient, and clean. I've said many times if Harper doesn't sell it, I'm not buying. read more

So many things to like, but here are a few: Ability to schedule online, clear explanation of service recommended and of price, great loaner car, notification of service completed at very close to estimated time, my car ready and looking spiffy with a car wash and interior cleaning. Icing: transferred my packages from the loaner car to my car and had a cold bottle of water waiting in my car! All personnel very polite and eager for my experience to be positive. Excellent experience! read more

As always, the service department provides top notch, quality service. I have purchased a few vehicles from Harper Acura and have always left with peace of mind. I live approximately 100 miles away, and due to the exceptional service I still take my car for service at Harper despite another Acura dealer within 5 miles of my home. I really appreciate the loaner vehicle option for a service that is extended. This is a huge asset and yet another example of putting the customer first! read more

The Harper Acura people are always extra polite and efficient. I signed up for the Black Friday special for our much beloved RDX and everything went smoothly. The car passed all checks, as I knew it would, and the price was more than fair. Then, I accidentally took the keys to the loner car home with me at the end of the day. Harper calmly reminded me of the error and I returned them the next day. No arrests were made. :-) I would definitely recommend Harper Acura. read more

I can always count on the Tech Brian Brown to do a good job on my car. I was there for a recall on my airbag inflator which was replaced. While there it was determined that my battery was not up to par and was replaced in warranty which pleased me. I was offered a loaner car but declined and waited a couple hours for the work to be done. I am thinking that the waiting area chairs may need some attention? I am pleased with the service. Thanks for a good job! read more

Amazing customer service from start to finish. I had purchased a bozo warranty from a different dealership outside of the state; now that I live here and brought my Acura here to be fixed, they helped me navigate the warranty process and helped me with the price until I was able to get the warranty figured out. They took their time and helped me through every step of the process. They called me with updates and I felt comfortable with them having my car. read more

When I got in my car yesterday morning, I noticed a terrible smell coming from the air conditioner. Went in to the dealership and they took care of the "problem" and I was on my way. These people are the best! The two service people that helped me were Chris and Bill and I want to thank them again for recognizing the problem and taking care of it. I can say this is the best dealership in East Tennessee!!! read more

The service department at Harper Acura is awesome! I really appreciate that they are fair and honest. I have had nothing but absolutely wonderful service on my 2016 RDX. All issues that I have had have been addressed at each visit - there was only one issue. They are always very helpful with any question that I have. I highly recommend buying and servicing a vehicle with any of the Harper dealerships. read more