Both my dogs have been seeing Dr. Melissa Ochotsky for years now, and I have to say, Dr. Melissa is…read moregreat as she is professional and understanding! She is very attentive in examinations and even through phone calls, she will very thoroughly explain the situation, discuss all treatment options, prognosis and so on, without you ever felling like the conversation is being rushed. What makes this pet hospital even better is all the staff! They are all really helpful and friendly, and willing to help just a phone call away!

Our fur children have been visiting the clinic and receiving wonderful care from Dr. Melissa and…read moreall the staff for many years. They are so kind, listen attentively, and offer helpful advice without being pushy. Thank you so much!

horrible appointment time schedule…read more you can schedule for 4:00 o'clock and they will check your pet at 5:00 oclock. if you have any plans with 2 hours of your appointment good luck. appointments don't mean anything to them.

I would like to share my fantastic experience at Coquitlam Animal Hospital! The receptionists there…read moreare incredibly kind and helpful, and the veterinarian is a true professional. I was particularly impressed that one of the receptionists came out to me when I parked far away to pick up my French Bulldog, Coco. I really appreciate this thoughtful gesture, as it made our situation so much easier.I'm very glad I found this clinic, and I will definitely be bringing Coco here from now on. Until now, I had been taking her to another veterinary clinic, but unfortunately, the staff there was not very friendly. The veterinarian was fine, but the receptionists were quite rude and unfriendly.In contrast, Coquitlam Animal Hospital is beautiful, modern, and clean, and the prices are reasonable as well. I am grateful for the fantastic care, and I confidently recommend this clinic to everyone!

Untrustworthy, deceptive, disrespectful, and happy to lie and take advantage of people…read more I had an emergency with my rabbit and couldn't go to my amazing local vet so I called Eagle Ridge and asked if they had a vet who was experienced with rabbits. They told me they did, but Dr. Ong was in surgery and could see me at a certain time. If she was not able to get out out of surgery I could like my rabbit and she'd see him. When I made the long trek to this hospital they put me in with some absolutely random vet named Dr. Yip, who just had some business cards with his name hand written on them...and introduced himself to me 3 times. This inexperienced vet spoke down to me, had no idea about the most basic things to do with rabbits, and made me feel like I was incompetent (look in the mirror, Dr. Yip!) I complained to the main desk and they lied to me and said all along I had an appointment with this random person who I'd never heard of before. I have no confidence at all that this hospital knows how to deal with patients and rabbits, despite Dr. Ong supposedly being experienced with them. There is no way I would have wasted my time and SO MUCH MONEY (they seriously overcharge) to take my rabbit who was having an emergency to such a far place to be seen by someone who is so completely clueless. I don't know why this place feels like they can take advantage of people and be so disrespectful. No wonder their clinic lobby was completely empty.

I brought my bearded dragon, JJ, to Eagle Ridge for digestive issues. Dr. Hardin was incredibly…read moreknowledgeable and helpful. This is the place for reptile friends!

Very caring staff and the doctors are the best! Highly recommend…read more My cats and dogs feel comfortable with them.

My dog, Ginger, was 10 years old before his passing. He was the sweetest miniature poodle you could…read moreever know. He would jump on you whenever you came to visit, and people would be surprised when I tell them his age because he is just that joyful. He did not deserve to have his health in the hands of these deceitful, useless, vets (Dr Wong and Dr Biernacki) who should have their licenses taken away immediately. A week before Ginger's passing, we made a decision that we should have made years ago: to bring him to a better hospital. There they found a significant mass stretching from his diaphragm to his bladder, and he had an estimate of a few days to a week left. About a month before that, my parents brought Ginger to North Road for diarrhea, vomiting, and lack of appetite. There the only thing they did was give him Veraflox, an antibiotic for bacterial infection. When I told another vet about this she said she didn't know why this was prescribed to him. No recommendation for imaging was made at the time, which I now realize was insanely negligent as they KNEW he had cancer. I called Dr Biernacki about this but I had a lot of trouble understanding what he was saying. But the incompetence started even before that, back in May when my mom herself made an appointment with Dr Wong because she was concerned about his Cancer, Dr Wong flat out dismissed it. When I called him a week ago for an explanation he ACTUALLY had the audacity to lie about it, saying he "recommended CT scans" and that there was a "language barrier" issue with my Mom. How completely abhorrent could you be to say something so highly insulting? Saying her english got in the way of making a decision that would prolong her dogs life? Do you have ANY idea what Ginger means to me and my family? No effort to follow up was ever made. When I called Dr Wong for closure, whom I waited hours for to call me, referred to Ginger as "she" again after 1 MINUTE of correcting him. These people clearly put no value in their job, let alone care about your pets. To conclude this review, if you love your dogs in the slightest, get away from this place ASAP.

This cat friendly practice is amazing. Dr. Leah is…read moreincredible. I trust her completely with my two cats. You will never go back to a normal pet hospital / vet after bringing your cats here.

Meadow Brook Cat Clinic and Dr Montgomery are awesome! We recently took our Maine Coon kitten in to…read morebe neutered and it turned out there were a few other issues a previous vet at another clinic had missed that Dr Montgomery immediately identified and was able to correct during the surgery. I love the fact that this is a "cat only" clinic... it's far less stressful not having dogs and other animals around. After spending a few minutes with Dr Montgomery you can tell she really is a cat lover. I would highly recommend Meadowbrook Cat Clinic!

I took in my baby girl, Pinto, a 1.5yr old miniature Australian Shepherd, perfectly healthy,…read moreincredibly empathic and intelligent, to be spayed here in on a sunny morning, 8:30am June - We had recently switched vets after so many good recommendations to switch to Healing paws. She was my whole world...and I'm starting therapy next month because of her traumatic death at the hands of Dr Juila Chong (Dr.Maja was off that day) as well as the vet techs who was working there that day. It was noon and she was dead. Pinto simply never came home. It seems like the spay went well according to their report, however the extubation had significant complications resulting in Pinto being re-sedated and her heart stopped 40 minutes later. They didn't have sufficient expertise on site to remove something so common and routine. The Endotracheal tube in the photos they sent me appears to be a spiral fracture - was there twisting force upon removal attempt? Can the tech please describe exactly how they attempted to remove the ETT and can Dr Chong please describe how the tube ended up so far down Pinto's trachea as to be very close to her bronchi? I'll never get the answer to that question because soon after I started asking very reasonable questions about her death they started answering from emails ending with the VCA domain - I felt so betrayed as I would NEVER take my baby to a clinic owned by Mars. There are VCA decals visible on their front door when my partner went to pick up her ashes(as I had a panic attack at the car afterwards), but prior to that, there was no instance on their website being transparent about this. If you want to follow my story getting justice for Pinto, you can do so @pintotheaussie on IG . I'm always happy to share as much as I can about what happened here, as I strongly feel taking your dog here is insanely risky - ESPECIALLY if intubation is part of your pup's treatment. This included teeth cleanings as well as surgery.

OVERPRICED CLINIC - They are charging a 35% markup on basic medications. When realizing this and…read morecalling back about it only moments after leaving they refused a return despite taped safety sealed packs and wouldn't acknowledge that they are overcharging for basic flea/tick medication (1yr supply of flea and tick was $130 more than our last vet for the identical product!!). Checked my invoices and their vaccines are also 37% higher on this too!! One visit to this place has cost me literally hundreds more than our last vet in Olympic village for the exact same routine vaccines and yearly supply of flea and tick. Shocking that they can charge so much more on standard items. From the other reviews here I'm not the only one who has had this experience. If your looking for a fair, equitable and community minded veterinarian... keep looking.

We have been extremely impressed with Dr. Ina Purborini and the staff at Barn Door Vet. Dr. Ina in…read moreparticular has been very generous with her time and expertise in the care of our cat. She has been very considerate of our wishes for his care, always keeping in mind the overall well being of our cat, which is her highest priority. I wish I would have found her 2 years ago. Jan and Marilyn

avoid this vet!!! Booked an appointment a month ahead and got cancelled last minute and was told…read more'you better go to other vet'??!! Hard to believe this business can last. rude and unprofessional receptionist/customer service feeling entitled for no reason at all.

If I could rate 0 star, I definitely do, I had been taking…read moremy dog to Lincoln Animal Hospital for 8 years, initially under the care of Dr. Ali Sadaghdaar, whom I truly trusted and respected. Unfortunately, he left the clinic for reasons unknown, and shortly after, another competent vet, Dr. Ali Fakheri, joined--but he, too, left very quickly. We were then left with no choice but to see another vet named Mary Habib. I'm honestly hesitant to even call her a doctor. She saw my dog twice, both times for the exact same issue--a recurring ear infection. The first time, she prescribed ear drops, which temporarily helped. Two months later, the infection returned. This time, she took a sample and said the bacterial growth was "very very tiny small," then prescribed another drop. I reminded her that this was the same issue from just two months ago and asked for a long-term solution. Her response? "There is no permanent cure." Really? If this clinic can not even properly treat a simple ear infection, I seriously question how some of their vets received their degrees. This latest prescription made my dog's condition worse--her ear became red, swollen, and extremely hot. Concerned, I consulted a veterinarian outside of Canada, followed their advice, and thankfully, my dog's ear returned to normal. I will never recommend this clinic. Either they lack the proper medical knowledge, or they purposely give temporary relief just so pet owners keep coming back, paying more each time. It feels like they see our beloved pets as nothing more than walking dollar signs. Shameful.

The assistants here are great and super friendly. However, the veterinarians here are questionable…read morein their practice. They seems to only care about squeezing money out of you with any way possible. I unfortunately have to agree with other comments here... they visit for 5 minutes and charge you 60 dollars! It's test after test after test with no real reason or explanation. Although the clinic is super close, I'm going to go elsewhere as the care here from the veterinarians is lacking.

If I could give zero stars I would…read more. We took our best friend in this past Thursday evening to be put down. Our regular vet was closed, and out poor old dog had had some kind of seizure. The doctor was very nice, but other than that, this entire experience could have been handled so much better... The worst thing - last night at 6:20, someone called to ask "How is Chip doing?" Seriously???!!!?? They had just put him down the night before!!! The girl explaining pricing to us was very confused and quite confusing. What she eventually said was the "full price" was actually not even half of the total $855 charged before we walked out the door. While we in the room saying goodbye, we could hear the office girls laughing and carrying on. Overall, this experience was horrid and completely insensitive and I hope never to have to darken their door step again.

We took our 1.5 year old cat here, and she came out worse than when she came in, when we took her…read morehome there was blood coming out of her mouth and nose, the doctor said it was an infection but it was clearly internal bleeding. She died the day after she came in, I'm seriously heartbroken. To make the matter worse after we paid the doctor came in telling us that she still wasn't good even tho we were told on the phone she was fine to be picked up, it was like the whole thing was choreographed to make us pay a larger emergency fee.

So I just had my dog groomed and the groomer informed me that my dogs dew claw was curled into my…read moredog's pad. I check it out and as we had experienced this before; it was only grown enough that it was putting pressure onto his pad. The skin was not broken so no worries. But I don't have the right tool to clip it when it's like that so I call the vet. They get me in right away, great. Before I even get home (10min) they had already called to say he was good to go, that it hadn't broken the skin and there was no infection blah blah blah. They ask when will I be there to pick him up and I tell them 10min. I head back to get him. Because of Covid I call when I arrive to say I'm there, but the lady puts me on hold for 5 min (checked my call time), after the first couple of minutes and seeing all sorts of staff milling around I go up to the window while still on hold. As the staff disperse I see one in the back finally pick up my call. I tell her I'm here to pick up my dog and she puts my back on hold! For another 5 min!!! I just hung up because honestly they can see me outside waiting at this point. So the lady brings out the debit machine so I can pay and they charge me $104!!! to trim his nail!?! I question it as I've only ever paid abut $25 before. She tells me because the Vet looked at him that is the cost. I'm furious at this point. But calmly say I already knew everything was ok I just needed the nail trimmed. She says well the dr did a check up so that's the cost. I said I didn't ask for the vet to look at him. And she just shrugs. I don't pay I don't get my dog back. I could have bought the tool I needed and done it myself for that much!

We had to put Cedar down this past month but the staff and Vet who helped Cedar peacefully pass on…read morewere kind and never rushed us. Putting your family member down is traumatic but Como Lake did their best to help us out.