I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

Everything from the friendly appointment staff to the docs is always first class. It's the only…read moreplace I trust for my annual mammogram. I used the The urgent care clinic for a broken wrist last year. They were wonderful.

Breast cancer. The surgeon was very nice. However, the staff needs a lot work. Follow up and…read morecommunication I would rate a 0. When calling the office I had to leave several messages. Never received a return phone call. Communication through MYChart was slightly better but not much. When asking about test results and test scheduling I never communicated with the same person and often times received different answers for the same question. They don't help with expediting or scheduling preop appointments. I was left on my own having to go through the general appointment line. They consistently acted as if they rather not be bothered. To me, this is really a reflection of the physician. Most excellent physicians that I have known would not allow their patients to be treated this way. Having been diagnosed with breast cancer is a scary thing. The additional stress of having to make phone calls and emails constantly added to my stress. The staff needs to get it together. I would not recommend. A little compassion goes a long way. I have been a patient elsewhere at Hopkins and most of the time I would rate it a 4 or 5. The imaging staff at Greenspring were great. Great communicator's, kind and compassionate.

The center itself and their technicians are great. I was able to make an appointment quickly. The…read morecenter is clean and well kept. The staff was professional and kind. However, it has been over 122 hours since my MRI and the physician's report has not been completed or sent to my referring doctor. The website claims 24 hours. The front desk said it "usually is done in 24-48" hours. But here I am over 5 days later without any answers. After having my insurance company come and threaten action on their part, I was finally told that my scan would be read in the next hour. So I'm not sure if I recommend them or not. I say go at your own risk of not getting results in a timely manner

I had a good experience here for an MRI. Receptionist was very friendly and informative from the…read morephone call to set up the appointment to checking in for the procedure. Tim was awesome and explained what he would be doing and how the procedure worked. He was also very very caring and asked why I was there as far as what was going on with my body and bid me a get better and hope everything works out as I left! As scared as I was this being my first MRI the staff there made me feel very at home and comfortable which made this go like a breeze!!! Thank FR you all are the best in my book!!!

I was called back for a second Mammogram and the lady that scheduled me did not tell me I needed a…read morereferral. I work in Glenelg so I left there drove all the way home to Taneytown to shower then drive all the way back to Westminster to be denied. The nice lady there was very apologetic! She said the staff that scheduled me was supposed to tell me I needed a referral! Lots of gas and time wasted! Also, the lady that scheduled me was supposed to schedule me for a sonogram but did not. ugh

I had a great experience here with all staff from front desk starting with Lynnette she was so…read moresweet and kind. That's what we need when going through a hard time. Sharon the Nurse was great. She took me back a to have a Stereotactic breast biopsy. Then I met Lisa the nurse and Dr. Ozgun. They both explained the procedure to me and said I wouldn't feel anything more than a little sting! My anxiety was extremely high but during the procedure Dr. Ozgun explained what he was doing while Nurse Lisa rubbed my back and held my hand. Amazing, that I hardly felt anything! even barely felt the sting to numb me. This was a great experience! Thank u for being so great, kind and supportive. Then I get a call today from Dr. Reaven to let me know the biopsy was benign. Thank God! Dr. Reaven so so kind I wanted to jump through the phone and hug him. I can't say thank u enough for ur kindness and professionalism. A great experience! Karen Simons

The care was great, however billing is a nightmare. I was sent a text message about what I should…read moreexpect to pay for my imaging prior to services.I paid in full the days of my imaging, 3 different images on 3 different days. Today I get a text message from a collection agency saying I have a balance that was unpaid and they need to collect it. I am beyond furious as I was never sent an invoice, email, text message, nothing stating I owed anything further after they billed my insurance. They clearly had my phone number to text me prior to services and my address to send the statement to. It is very frustrating.

Absolutely do not use Washington Radiology. I had a mammogram there in November 2024 and paid my…read moreportion while insurance covered the rest. Despite this, I've been receiving a $2,000 bill every month since. Each time I manage to reach someone in billing, I'm told it's a mistake, and they apologize and assure me it will be resolved. Yet here we are, and now the bill has gone to collections. I've been told multiple times that a supervisor will call me back, but no one is ever available, and no one follows through. It has been incredibly frustrating and nearly impossible to get this resolved. It's unfortunate because the actual staff who administered the mammogram were very professional and friendly.

My interactions with the MRI group were disappointing. After suffering a back injury, I went into…read morethe ER at LG Health and had an MRI. After being told the radiologist that read the scan interpreted it as a bulging disk, I was discharged to home with pain, numbness and weakness of my leg. I suffered through the next 2 weeks before my primary doctor referred me to a neurosurgeon for follow up. At that office visit, I was told that the radiologist at the MRI group misinterpreted the MRI and that I indeed had a left far lateral disk herniation. I read up on this diagnosis and it can be commonly missed by radiology. I did receive a bill for there diagnostic service but I refused to pay for a misread MRI causing me a delay in treatment and pain and suffering. After disputing the bill, I was told that the radiology would not change her opinion and that I would need to pay the bill. Right now I am awaiting surgery to repair that disk herniation. This radiologist won't admit her mistake and is arrogant and conceited (I even sent over the documentation from the neurosurgeons notes). Obviously they don't care about their patients, just their wallets!!

The "lady" at the front desk has no chance of winning a congeniality award. She attempted to scold…read moreme by saying I should have been there by 8am, when in fact, I was told on a recorded line to be there at 8:30 am. I told her that I didn't come there for a lecture; rather for an MRI. She just looked at me as though she just sucked on a lemon.