Completely unorganized. We purchased 2 vehicles and traded in 2 vehicles. They said the loans on both vehicles would be taken care of and paid. Almost into a month and I'm still calling them to make sure loans are paid. Never received paperwork for one of the vehicles still trying to get that. We have purchased several vehicles from here in the past and had no issues before. Well things have changed. Worst experience ever we will not be purchasing from this dealership again. DO NOT GO HERE! VERY UNSATISFIED! read more

Service was great , sales associate was very attentative to my needs and made my car buying exsperience very delightful. the finance manager was great aswell ensuring i got to the payment i needed and the sales managers didnt let me leave till i was satisfied thanks uppermarlboro ford !!!! read more

Upper Marlboro Ford - Auto Repair Near Me - Upper Marlboro, Maryland

Bought a car from these guys and the car leaked coolant immediately took it in for service. They would not call me to update me on status. When I called a kept being put on hold and told I don't know a lot. Very unprofessional. Annoyed they even had to do their job it seemed read more

I purchased a Ford Escape from this dealership, and it was the worst car buying experience of my life. The sleazy business manager added an over priced extended warranty to my contract although we never discussed one. I guess he was hoping I would sign the papers without noticing it. When I called him out, he became very nasty and defensive. It took several phone calls and additional visits to have my contract rewritten. I was informed that he was fired, but the nightmare continued. I noticed my contract listed mileage at 9 miles, but the odometer said 900. Again, I made several calls. Although this car was sold as brand new, it was actually a demo, and again, new paperwork was drawn up. I fought for a lower price, but negotiations became nasty and I was out of town for work, forced to deal with this over the phone. I became so disgusted with the entire process, that I gave up. I decided to take my car to another dealership for service, as I didn't want to deal with these people any more. Several weeks later, my sales person called, asking me to fax copies of our registrations and licenses to her.I was not given a valid reason for this request. Needless to say, I ignored this request. There is a sad ending to this story. Four months after purchasing this car, it was totaled in an accident. My insurance company did not pay the entire loan off, and I am still paying $5000.00 of the amount financed for a car that no longer exists. I am sure I over payed for this vehicle as I can't imagine it would depreciate that rapidly. To sum up my sad saga....AVOID UPPER MARLBORO FORD AT ALL COSTS!!!! read more

Regarding my previous yelp review posted on 5/16/2019. Independent of the organization learning about my yelp review, the customer service manager, Jackie, was exceptionally professional and proficient in addressing my concerns. Via her efforts I was able to see the test performed. The equipment was calibrated and the vehicle did indeed fail. While I stand by original criticism of the customer service representative regarding the exchange we had, Jackie and her supervisory chain did their very best to address/correct the issue. I never have fault with someone's mistake. We are all fallible. I do have an issue when people and/or organizations don't acknowledge their mistakes and try to do better. Via a laser focus on the customer experience, the customer relations manager has restored my faith in Upper Marlboro Ford's service department. That's not to say that they won't ever get things wrong going forward, but I'm comfortable knowing that there is someone on staff focused on ensuring that when things do go wrong, the organization does it's best to make it right. If that Ford Super Duty is the best vehicle for my future needs (still comparing it to its competition), I won't have a problem doing business with Upper Marlboro Ford. read more

NO LOANER CARS for Service means they RENT you a car so they are in no hurry to repair ANYTHING!!! Classic Screw-the-Customer ploy! Nope, going to a different shop!! read more

John is the guy!!!!!!!!!!! Oh no.!!! This guy is a layer!!!!!!! I called him 1 hour before I came from Annapolis and making sure that the car will be there... And guess what?????? The wasn't at the dealership!!!!!!!!!!!!!! I drove 40 min for nothing!!!! Be AWERE!!! read more

The team is always nice and knowledgeable of my vehicle needs. It's worth it to take your car back to the dealer, so you know they are putting the right oil and the right amount in. Taking it to a corner store shop may cost you later. Bea H. read more

Will not Return to Upper Marlboro Ford for whatever they offer. It is, literally, the poorest Ford Dealership I have, in many years of owning a Ford product, the worst. And, my Mom's Cousin's Husband was the BEST Ford Sales and Services Manager, at Commonwealth Ford, in Richmond, my entire childhood! read more

Completely unprofessional and dishonest. Dont believe ANYTHING anyone says until its in writing and make sure you go and see the used vehicles in person, because they out right lie about the condition. Further, when i came in to potentially make a purchase, they changed what they had given in price of the used vehicle and the price to buy my trade-in 3 times and made me wait over an hour for them to scratch a deal down in messy handwriting, honoring nothing of what was discussed at the dealership. Watch out for Demetrius and Daniel, two sales managers that are very fake. It might have been because I am a woman. Daniel was very inappropriate and rude after the introduction and was relentlessly prodding about my personal life and finances despite my setting boundaries over and over. Long story short: dont waste your time here, try another dealership. read more

I had my truck serviced on a Sat morning and overall it was very good but the only thing I suggested was to have more mechanics working on a Sat morning as I just don't think it should have taken almost a 1 1/2 to get an oil change and tire rotation and I was the third one checked in but the waiting area was very clean and comfortable and the staff was very nice and attentive and went over everything very clearly and pointed out the rebate that was attached to my service. So I'm glad I bought a Ford and will make this location my main location for my truck services. :-) read more

Just had a few simple things to go over, and they went above and beyond for what I expected and what was required. Kudos. I actually cancelled an appointment elsewhere because their reviews were terrible so I am glad I made the right choice to come see you! read more

If you have any other choice.. don't go here. A week.. Never received any calls. Constantly had to leave messages and never got called back. After I finally got the car back was grossly upcharged. read more

I'm surprised to see all the low star reviews, we had such a great buying experience! Some of the comments are cracking me up - they are a car dealership folks. They really want to sell you a car, and really want you to overpay! Every car dealership out there does the same thing. Do your homework! We did encounter a really friendly staff! Even the finance woman was so nice. She was very honest and upfront about any warranties and extras and didn't try to sell or scare us into anything. She was so sweet we hugged on the way out - and I'm not a hugger! When we were waiting I finished my bottle of water and immediately a staff member we weren't working with came and offered another. One staff member mentioned that the dealership tries to offer weekend and summer job to staff member's older kids looking for part time work - love that! After days of car shopping we are very happy with our choice in dealerships! read more

The service dept sucks!!!! My experience has been an awful nightmare! I do not recommend purchasing a certified used cars from here! In a year and an half my " certified" car broke down 6 times! Service dept. is unorganized and not forth coming. I'm over this dealership ! Every visit here is hell! Ugh! read more

10 second review: Do not take your vehicle here for service! They don't communicate, make no effort to provide solutions, and try to put the blame on the customer. 10 minute review: Over the weekend I noticed an odd vibration when I turned corners in my 2012 Escape, especially tight turns- like the tires were rolling over uneven pavement. I called the service department on Tuesday (Monday was a holiday) and spoke to Phil. He said the soonest they could look at my car was on Friday; I could drop it off by 8:30 a.m. I dropped it off on Thursday night. Friday morning passed with no call from the service department. I called between 1:00 and 1:30 p.m. and left a voicemail for Phil. At 3:00 p.m., I still hadn't received any updates, so I called again. This time I was told that Rob was my service manager; he told me that the problem was the rear differential - a bearing, or something and also that there was too much differential fluid..which he said had nothing to do with the problem, but he asked me if I knew how that happened (I didn't). Rob said he was in contact with Ford's warranty service office because it was covered under my extended warranty. He was still going back and forth with them though, but it was taking time because he kept getting interrupted (I had a feeling then that I was going to have a problem because he was giving me excuses instead of a commitment to resolve the issue.) He said he would let me know what was going on very soon - hopefully within the hour. At 5:45 p.m. he called again. I was on my way to the dealer by that point because they close at 6:00 p.m. and knowing that they had not fixed my car, I planned to just pick it up because it's my only car and I can't be without it. Rob said that the warranty department wanted pictures of the damage, but that required he take off the bumper (I believe that's what he said...he had to remove something, anyway), but he couldn't do that until Monday because the service department was closing in a few minutes. Plus the parts would need to be ordered and it takes a few days to get them in. He said they didn't have any loaner cars, and he might be able to get me a rental through Enterprise on Saturday morning, but they didn't have any cars at the moment either. I said Enterprise wasn't an option anyway, because of a legal dispute from 2005 I am on Enterprise's "Do Not Rent" list. I said I would have to pick up my car because I could not be without transportation. Rob said the car wasn't really save to drive, and I said I understood that, but since he waited until 6:00 p.m. to tell me he couldn't fix it until late the following week and could not give me any other method of transportation, I had no option but to drive the car. Rob called back a few minutes later to say that he checked again to be sure there were no loaners available and there weren't, and also that he had to pay his technician for the time spent diagnosing the problem, which is normally a $150 charge but because of the warranty I had a deductible of $100. But he had talked to the service manager and they would only charge me $50. I challenged the fee to get my still broken car out of their service department. Rob informed me that the technician had spent time finding the problem so I had to pay for that time, and again he told me that there was too much differential fluid (still not sure how that's relevant), and also again reminded me that I really shouldn't drive the car. Then he said he was leaving, but the cashier desk was open until 8:00 p.m., though they were trying to close early.... Implying that I should hurry to pick up my car. I told him he need not worry - I would be there in 20 minutes. When I received the summary print out at the cashier's desk, I saw that Rob noted that I declined a rental car through Enterprise. It did not say that Enterprise didn't have any cars available. Nor did it say that Enterprise wouldn't have let me have a car. It said I declined the car. (Insert eye roll here) This experience is especially frustrating because I know the car needs repairs and my work schedule is currently not flexible so as to allow me to be without transportation, so I need the service department to provide service, which is their job, so I can do my job that allows me to pay for said repairs. I realize I have very high standards for customer service, accumulated over years spent working in customer service. Always under promise and over deliver, always over communicate with your customers, never tell your customers about any your personal problems providing service, apologize profusely when you can't meet their needs and tell them what steps you will take to mitigate the situation, find a solution to the problem. None of those things occurred yesterday. Not one. Instead the service manager tried to blame others, including myself, for the delays and ultimate inability to resolve the problem. read more

I will never come here again. Too much to comment on why. Please take your car elsewhere (Firestone is a good option). If I need a service dept, you wont find me here. This is in regards to the Service Dept only. read more

I was pre-approved with my bank, and knew which car I wanted. Apparently this dealership isn't used to that, because they kept putting person after person in front of me instead of just selling me the vehicle. They kept trying to sell me warranties. And kept asking me how much I wanted to pay a month. I have a 700+ credit score, and pre-approval from my bank. I don't NEED YOUR CREDIT. The glass looks like it's never been cleaned, everyone wants to shake your hand, and there's NO SOAP IN THE BATHROOM. Nor is there any hand sanitizer to be seen. Disgusting environment, On top of all that, there was a small issue with the car I was trying to buy, and they took it it the back for 10 minutes, brought it back, and said they fixed it. Upon close inspection, they has removed a part. An important part. Needless to say, I walked away, and they lost the easiest sale of the day. They're so used to dealing with stupid people that have bad credit, they didn't know how to handle an easy sale. I went home and found the same vehicle in Pennsylvania with less miles in about 5 minute. I had to drive a few hours, but I bought it the next day. And they had soap in their bathrooms. read more

Rita is awesome! She is one of the most honest person i have ever met in my life. I accidentally dropped my wallet at 7/11 down the street, she happened to find it and took the time to call a business card in my wallet who then contacted me that rita has my wallet! What a life savior!! read more

The quality of this dealership has gone down tremendously since it was purchased by the Waldorf Automotive group. I have never had an issue at the dealership when Ron Bortnick owned it. First, went with my girlfriend to look at new Ford Escape's. All of the Ford Escape's on the lot were extremely dirty inside and out. The sales women got the key to open of them and the car wouldn't even start, they had to jump start it just so we could see it running. Needless to say, we left without purchasing anything. Next, today I saw a used car that I liked on the website. I called about it and the sales person told me that it was on the lot. Then, drove down there just to be told that the car wasn't there. But hey, "here's a more expensive one for you to look at." I felt cheated and the guy completely wasted my time. They obviously do not care about customer service, which was not the case before the new ownership took over. I refuse to buy a car from this dealership, Waldorf Ford, or Prince Frederick Ford because the customer service is really bad. read more

I decided to give Upper Marlboro Ford a go when looking for a work truck. I was not a new face here. I purchased a 2007 Explorer in 2009 and a 2015 Escape in 2014 both for my wife and never had any issues with either of the two vehicles. I traded in a 2013 Camaro for my 2013 FX4 F150. I first started out using the online chat feature to inquire about trading in my camaro and Vanessa could not have been more helpful in guiding me thru the application process. Once I filled out the credit application Mrs. Sherry called me within 30 minutes (not even) and asked me what I was looking for so she could get some vehicles together for me to look at once I got off work I went and met Mrs. Sherry and Mr. Rick to see if they had anything that caught my eye. I have to say these two are 100% honest and truthfu, I really felt like I was talking to a family member. After talking to them I decided to trade in my camaro and I have to say I could not be more happy with my decision. They did not push me into buying if anything the stood back and let me make all the decisions. My finance officer was also extremely inviting and nice and worked with me so everything as far as my payments and APR were the best case scenario. The managersxaddress some concerns I had very promptly and extremely professional. And for that guys I THANK YOU!!! To Sherry and Rick, you two are awesome! To Steve (the manager) he is also very in tune with the customers and wants to make any wrong right. My finance officer ( name I can't recall at the moment) dude you are awsome! Seeing these negative posts makes me sad because I know everyone at the dealership has any potential buyers best interest in mind and will do all they can to help. Yes you will be there for a few hours if you purchase a vehicle, but be honest with youself buying a car is not like ordering a pizza, it won't be ready in 20 minutes. As I stated before this is my 3rd vehicle from them in 7 years and I have never had any issues. I will continue to do business with them. THNAK YOU TO EVERYONE AT THE DEALER THAT HELPED ME FROM BEGINNING TO END WHEN I PURCHASED MY 2013 FX4 F150 last Wensedenday Sept. 16. With a very Special thank you the Mrs. Sherry and Mr. Rick. Thomas read more

The worst ever. I purchased a Ford fusion one day which was the afternoon the next morning the account manager of finance manager I dealt with got fired or left my contract was never put through I was driving the car I purchased for 60 days without any finance contract in between that time I've spoken to 10 people and they ran my credit 23 more times no one dealt with the contract situation or handle anything professionally. So I decided to just pop up in the store and speak to the finance manager she told me 1 million lies and million stories and just did not know what to say I would recommend to anyone not to deal with these scumbags. read more

Best deal, satisfied and my payments are less than my Sprint Cell phone bill. I did not have much to put down but this team worked with what i could afford. I went to this dealership because my old car was dying. Eddie Ohr and store reps made me welcome. Although i had a vision of driving away in a really expensive car, Eddie advised me to choose an affordable Ford Fusion. My family loves the car and my son who will drive soon wants to drive it. Great dealership! read more

I purchased a new F150 from Upper Marlboro Ford about a year or so ago. I have had the required maintenance performed at other service centers because I heard that the service there was not good. (Avoidance is a good customer service strategy when you've already heard bad things). I recently purchased another non-Ford vehicle and needed to get the state safety inspection performed. I did not know Upper Marlboro Ford was a state safety inspection station, but upon googling inspection sites in my area learned that they were those closest one. How can they mess that up? Well they found a way. I dropped the car off at 8:00 AM and they did the normal intake procedure; took my contact information and promised to call when the vehicle was done or if an issue arose. I told them I'd pick the vehicle up around 1600. Around 1500 I called to see if the vehicle would be ready at 1600. The service representative told me he did not know where my car was and needed to call me back. To his credit he did call me back within 15 minutes. However he told me that they could not complete the inspection because they could not remove the wheels. I recently purchased new tires and wheels for the vehicle. I accepted in the fact that it was an oversight on my part that the new lug key was not with the vehicle. What I have a problem with is the promise that they'd call if there was a problem. That promise was broken. What pissed me off is the tone the representative took on the call. He framed it as though the problem was me not having the lug key at drop-off. From my perspective the problem is his failure to do what he said he'd do and call if there was a problem. Upon my arrival at the service center at approximately 1615, I gave them the lug key and was told that I'd have to leave the vehicle overnight. I complained to the customer service manager and the general manager. At 1000 the next morning I get an email stating my new vehicle failed inspection because of the window tint. That email was followed 50 minutes later with a phone call from the same representative telling me that I had to remove all of the tinting from the windows. The funny thing is I was in the market for a new F 250 Super Duty and was going to purchase it from them... what are the chances of that happening now? My F150 is scheduled for recall work on the 20th with them... would you go back to them? The tint on the car is 40%. I'll simply take it to another inspection station or worse case remove it... not that big of deal... It's the inconvenience and poor customer service that galls me... I suspect gross incompetence and vindictiveness on the representative's part. Correlation does not equal causation, but the general manager is aware of the situation. Perhaps the tint did indeed fail, but I know it was 40%. Perhaps the general manager does not know his representative failed my vehicle after our exchange, perhaps there was a wink and a nod, perhaps, I don't have the facts. The facts I'm sure of are I won't be purchasing nor getting vehicles serviced there anymore. I'd advise you to stay away... unless and until they understand that they are selling products and services and nobody wants to pay for poor quality in either of those. read more

I got the exact tires i wanted balanced and aligned. Made an appointment the day before. Service is definitely getting better at Upper Marlboro Ford. read more

Purchased my F150 over a year ago and felt like the sales MANAGER was very adamant about NOT giving me any kind of discount at all... something as small as 50----100 dollars off of an almost 30.000 vehicle. But i have white friends/ associates that tell me that they have received all kind of promo/ discounts off their purchases... Just saying...However going back a week later he did GIVE me the $300 dollar extra key that my sales lady never told me i would half to pay for. She only stated that we only have 1 key and you can pick the other one up in a week. I have been back since to get an oil change and the young lady at the counter was very very nice. read more

I took my Ford in for a recall, which they claimed the part in my car was not faulty. Months later, the exact problem that was recalled occurred. I took my car back to Upper Marlboro Ford and they claimed that since they checked it and there were no issues, that they were not liable to fix it under the warranty and would charge me over $300. Awful service from everyone but the kind lady who runs the credit card. I suspect sexism based on the way the men treated me. Not okay. Not pleasant. read more

Marlboro Ford never worked on my car, emailed service was done, and left me with no vehicle for the evening. I had to raise Cain to get my car back and then they wondered why I was so unhappy. What a bunch of imbeciles! Would not recommend them to fix anything!!!! read more

Worst place to work for. Be loyal to your job when things were down, expected great survey scores when all you have is 5 certified mechanics for whole dealership. Had 4 service mgrs in past year and a half and 3 GM's. This place is a joke. read more

Probably the worst car buying experience I've ever had. I bought a truck back in August of 2012 with the recommended "Extended" warranty that would cover all electronis. Well not even a year since buying the truck, the back window won't roll down anymore. I tried taking it back to have it looked at since I paid for the extra warranty and the service department called me back saying it would be another $700 to get fixed. They said the repairs wouldn't be covered under the warranty even though when buying the truck, they said all electronic components and malfunctions would be covered. Never again will I buy a vehicle from this shady dealer who sells the extended warranty only to put that extra 2/3 grand back into the owners pockets. I will never use this dealer again and will certainly never recommend them to a colleague, read more

They didn't know I had a service contract until I had them look it up. Then I was covered for everything. All went well and I got a free car wash. Thank you. read more

Good service. I came with noise and no air blowing the climate fan. Found out it wasn't covered by warranty, but was notified of that fact and was asked for authorization before the repair. No surprises. Repair took a while to diagnose, but I was charged fairly and kept appropriately apprised of the status when I called. read more

Terrible place went here 3 months ago bought a 2013 Dodge Dart, few hours after I left the tire sensor went off ( the sensor itself was already dead.), after that I flip through a few radio stations on the car and almost all of the radio stations are static. Turns out its missing its antenna, then finally one day my passenger finally flips down there sun visor and it falls right out of the visor holder, like it was just pushed up in there. I don't recommend this place, they purposely sold me a lemon. Now I'm stuck with it. I let my family and friends know as well that's more costumers they lost. read more

Apparently my initial review was removed because the manager did not like hearing about negative experiences with his service so I'm going to post it again this is my original post: We had a great experience with April in helping us with find in a car she was fantastic and very knowledgable! Very friendly! We did not however have a good experience with the sales manager Ed he was very overbearing and pushy and did not allow the sales person to do her job without interruption so we felt very disrupted in the process. We recommend a new manager. read more

I was interested in a F-250 truck and was sent a written "out the door price" on April 8, 2020. I confirmed it with sales manager Adam in the morning of April 13, 2020. So I drag my family out to the dealership during the Corona Virus only to be told when I sat down to finalize the paperwork, the price was incorrect. The stock numbers on the truck and the write up were the same. I got up and left the building and the salesman "Happy Happy" followed me out to our vehicle where my wife and son were waiting outside (social distancing). My wife asked "Happy Happy" what the difference was and he told her about $13,000 more, but he could give me free oil changes for a year to make up for the difference. This seems to be a common practice as it was reported in the Google reviews In October 2019. Not to mention all the times they successfully swindled someone or it went unreported. Well I'm here to say that Bait and Switch is illegal and I have filed a complaint with the Maryland Office of the Attorney General and Better Business Bureau. I met with Floyd Alexander on Friday April 17th and showed him the Maryland Commercial Law Title 2-201 that states that his dealership is legally held to the offer sheet. He still refused to sell me the truck. read more

I wish I could give this place zero stars. I am a ford certified, ASE certified mechanic and with service manager background to start. With over 15 years of experience in the industry. I came and i got my car inspected. I just installed a new mirror on the side of car which was in a accident on the same side. They broke the mirror internally and put it on the inspection sheet along with lots of other items. Some were bad and some do pass inspection as I did hold a state inspectors license before. While I was waiting on my car to be finished, I looked at purchasing a used vehicle I already saw on their website. Let's just say the salesman went and talked to the sales manager to bring the price down,and it still didn't meet the price on the Internet. After all of that I showed the manager the web price, and they gave a reason to why the price is so low, but it's all lies. Again I worked at 2 Ford dealerships I know how it works. He finally was able to match the price but they will not get my business ever. Stay away from these crooks and criminals. If there was one trustworthy dealership in md they would make so much business. God help us. The have two yelp reviews for one place I will post on that one too. read more

My experience with Upper Marlboro Ford was absolutely terrible. I originally purchased my Ford at a dealership in VA, and typically take my car there for any needs that I have. My car broke down unexpectedly and Upper Marlboro Ford happened to be the closest dealership, so I had my car towed there. It was a bad experience from the start. I first called in as a courtesy to give the service department a heads up that I would be having my car towed there, and the person I spoke with sounded like he couldn't wait to hang the phone up. When I got there, I was asked if I was dropping off, even though it had already been explained that a tow truck was bringing me, and when I asked if any loaner/rental cars were available I was told "no we don't have any right now. check back tomorrow". Luckily, I had someone who was able to pick me up, or I would have been stuck at the dealership for who knows how long. I was told that it would take a couple of hours for my car to be brought in to be diagnosed, and expected that I would at least receive a call when it had been done, however; that was not the case at all. I didn't find anything out about my car until I called several hours later, at which time I was told that my car needed a part that was on back order, and that no one had any idea what time the part would come in. They then told me that I could pick my car up if I wanted, and when I questioned it because my car had shut down on me earlier, I was told that "the computer had been reset so it may happen again but you should be ok", so basically I was told to come pick up my car and drive it, even though it was unsafe to do so. I again asked about a loaner/rental car, as my only car was in their shop, and was told, again, "we don't have one available", but this time I was told to "check back in about a week". Honestly, it sounded more like they just didn't want to have to deal with whatever it is that they do to set up a loaner/rental, than one actually being unavailable. At this point, I finally called the gentleman that I usually work with at a Ford dealership in VA, and he told me that it was most definitely unsafe to drive my car, and explained that I should call the customer care line to begin a claim. I missed 2 days of work due to lack of transportation, and did not receive ANY real help until I called the Ford Customer Care line and opened a claim. As soon as I opened the claim with Ford, the Upper Marlboro dealership was able to get me set up in a rental car (surprise surprise), and the back ordered part was in the shop and ready to be installed in my car within a matter of about 3 days. The service department staff makes you feel like a bother more than anything when you visit them. I did NOT feel valued as a customer AT ALL during this experience, and I will most certainly never be visiting Upper Marlboro Ford again. I'll inconvenience myself and drive to Virginia before I ever even consider bringing my car back here. It's absolutely ridiculous that it took me opening a claim with Ford, which I have never had to do previously, just to be taken care of in the most basic of ways. Hopefully no one else has to deal with this experience in the future. read more

My family have been buying cars from Ron Bortnick Ford since the early 90's. I came in today with my father to purchase my first car. To say my experience was a disappoint would be an understatement. I understand that dealerships are trying to sell the cars on their lot. However, I came in knowing the exact car that I hoped to purchase and knew that it was not on the lot. The salesman sent the next hour and half trying to convince me to look at higher priced "comparable" cars. Each time he did this, I explained that I did not want those options I wanted the options, and only the options, that I showed him. Finally, my father spoke up. My father who is not buying a car, or giving money for the car. It was only once he spoke up that the salesman seemed to take my requests seriously. I received an email from the salesman an hour later informing me that the car I want is not available within 250 miles of the dealership, but hey, here are some more "comparably' priced cars (that were $4-5000 more than I wanted to pay). To say I am annoyed is an understatement. I am annoyed that the salesman refused to price the car I want. I am disturbed that, in 2014, I am treated with less respect than a man. Needless to say, I will be purchasing my car at another dealership. read more

when i chose the car they told me one price, when we start to do papers they put 2000$ on top,plus i told them to change oil and they don't even open the hood but they said we just changed, Don't buy from here nothing, read more

Horrible! They were willing to take all of my personal information but refused to give me any of the information that I requested (like how much they thought my vehicle was worth as a trade in). I felt like they were very dishonest and were playing hid the ball. I had to leave after 2 hours there, and despite all of that time they couldn't even tell me whether they could honor the mailing they had sent me (promising certain incentives if I traded in my vehicle, etc.), how much they were willing to sell a new vehicle to me for, or how much my vehicle had been appraised for. A COMPLETE WASTE OF TIME! read more