Beyond annoyed at this very moment and very disappointed with Upper Marlboro Ford, Upper Marlboro MD. My husband and I have been loyal Ford customers for many years and have bought several vehicles from Ron Bortnic And now Upper Marlboro Ford. In August 2015 we bought a used 2014 Ford Focus Titanium from them that at the time they presented us with a clean CarFax (that was one of the main selling points they presented to us along with the low mileage). Now 2 years later we go to trade in said car for a brand new Ford Focus they present us with a new CarFax that NOW shows this car was involved in an accident in January 2015, 8 months prior to our purchase. Due to this accident they are now saying the car is not worth what it should be!! How did the original CarFax show clean and now shows an accident (used car sales from here seems a little shady to say the least). This is very sad that Upper Marlboro Ford treats their loyal customers this way! Their practices need to be looked into!! We will never buy another vehicle from Upper Marlboro Ford or utilize their Service Department. VERY POOR SERVICE! They should have made this right. Thank you Mike Lewis (Manager) way to go!! #uppermarlborofordshady read more

Remarkable support and service from Rob Rawlings and Ford Upper Marlboro. Situation: I was visiting from San Diego when I discovered my sons Ford Fusion Hybrid steering wheel was loose and dangerous. I immediately looked up the closest Ford. Concerned that it could be something major I was worried I could be taken advantage of for cost and time. Action: I was immediately put at ease when greeted by the wonderful reception team open the doors before 7:30am for me and gave me coffee. Then specific customers started coming into the waiting area. The customers I talked to said they always come to this Ford since time and time again they receive great service at a fair price. With each conversation my confidence grew. Results: I met Rob Rawlings (service Advisor) and he told me they would diagnosis the situation in the next hour and let me know what they can do. Within 125 minutes they had the problem identified, resolved and fixed at a very fair price and I was on my way in a safe and reliable car. The cherry on top was that they even washed the car without asking. All I can say is THANK YOU for rolling out the red carpet for this San Diegan. My son will always return to Ford Upper Marlboro. read more

Two Words: Amazing Experience! After working with the staff at Upper Marlboro Ford, I can't imagine buying a car somewhere else. Hana(Used Car Manager) and Naamon "98" Rivers(sales rep) have been amazing! From the time I arrived on their lot a week ago, they have worked tirelessly to find me a truck that not only fit my request and needs, but to exceed my expectations. For the price that I wanted to spend in, I was amazed by the fact that they found me a truck and were able to finance everything in such a short time period. Their communication was impeccable. Hanna even came in on her day off to make sure that I was in a truck I absolutely love! Needless to say, the buying experience here is like no other. You feel like family from start to finish, not like a sale waiting to happen. The casual atmosphere and dedicated staff are what truly made the experience my best buy yet! Special Shout outs to Paige & Bridget from Customer Relations!! Another Shout out to the Finance Team for the best, most informed, and painless agreement experience of all 15 cars I've ever purchased!! read more

I had a 2008 Ford Edge (base model) that I absolutely loved but was ready to have more of the bells and whistles. I started out by getting a pre-approved loan through USAA and the USAA price. Then there were 3 dealerships that were competing to get me the best price on the new vehicle and on my trade-in. No matter what other dealers offered, Mark at Ron Bortnick, offered me more for my trade-in and a better price on the new vehicle. Then to top it all off the vehicle that I wanted was being sent to a Virginia dealership. As soon as it came off the truck in Virginia the Mark had was sending people out to bring it to Maryland. They drove it back wrapped in plastic. I am now the proud owner of a 2011 Ford Edge Sport. I have purchased at least 10 new vehicles from different dealerships and this was by far the best experience I have ever had. And I love that I splurged for the service package because now I have a reason to go back every 5,000 miles to say hello. If you want a great deal with great service I recommend going to Ron Bortnick Ford. read more

I brought my 2013 F-150 in for service because there was an electrical short. I noticed that there was evidence that a mouse had chewed up a portion of the padding around the battery and mentioned that it could very well be a few wires had been chewed also. I was told that my vehicle computer was ruined and that I could be looking at upwards to $5,000.00 and even then they couldn't ensure me that it would fix the problem. The service representative was friendly and also very apologetic the problem was not fixed but I was charged $299.00 by the service department for nothing. They blamed the problem on the fact my vehicle was driven where salt was used on the roads. I had my truck towed to my friend's and within a few hours he had located the three wires that had been chewed by the mice and fixed the truck. I am amazed that a Ford technician could not find the problem after hours and a shade tree mechanic was able to fix it within an hour or two. I think I will look elsewhere for service from now on. Very disappointed in Ford read more

Recently completed a 30k service on my Expedition. The service manager was pleasant and thorough in his explanation for the service and completed all my requests for service. My service was completed on time and I received the courtesy phone call to let me know it was ready. I noted my truck had been washed, interior and windows cleaned prior to my arrival. I was escorted to my vehicle to ensure I found it in the lot without a problem and was asked if there was anything else I needed before I left the lot. This effort by the service personnel is much appreciated and indicates they are trying to improve the overall impression customers have of the their service department. I also received a followup phone call from a customer service representative and I reiterated my satisfaction with the service department. I also took the time to make a phone call back to the service manager to let him know how satisfied I was and to thank him personally for his efforts. I look forward toward my next service. read more

The Three people that I dealt the most with deserve the highest praise, Bridget, Yannick and my sales rep Marissa. After having such a bad experience with the sales manager at Preston Ford, the folks at Upper Marlboro Ford were a breath of fresh air. Marissa immediately made an appointment to see me and got mw in to order the new 2015 Mustang. Less than two months had gone by and I was ready to sign the paper and drive away. Ah, but first to meet the gal at customer relations. Bridget! What a great asset. She took us into her office and made us feel at home. She went through the manual with me and explained everything. She introduced us to Yannick and I think he was excited as I was to see the new Mustang. He took care of showing me how things operated. Got my phone sync'd for hand free calling. Showed me some of the features. I cannot say enough about these three people. They truly treated us right. Michael read more

I purchased a Bronco from Upper Marlboro Ford completely across the country, and the entire experience was incredibly easy. A huge shoutout to Kira, who was fantastic from the very beginning. She sent me a personalized video walkthrough of the Bronco, took countless additional pictures whenever I asked, and patiently answered what probably felt like a never-ending stream of texts from me! Buying a vehicle sight unseen from Maryland while living in California can be nerve-racking, but Kira made me feel comfortable and informed throughout the entire process. From sales to management, all the way through finance, everyone was responsive, transparent, and easy to work with. The entire remote purchase went smoothly from first contact through final paperwork and shipping. Really appreciate the level of customer service from the whole team. I wouldn't hesitate to purchase from Upper Marlboro Ford again. read more

I was a little skeptical about taking my new Transit Cargo to Upper Marlboro for servicing since I purchased it in Baltimore, but they really made me feel right at home. I set up my appointment online and got email reminders sent periodically so that I would not forget or would be able to change it, if needed. I dropped my truck off for the first service and it was ready at the time that I specified on the drop off form, I even got an email telling me that it was ready to be picked up. My service advisor Aaron was very helpful during the service and post service. I was happy with the condition of the vehicle and the friendly helpful attitude of the employees in the service department. I look forward to taking my truck there with confidence for all of my service needs in the future. read more

Do NOT EVER TAKE YOUR CAR HERE for any service OR BUY from them.... THEY WILL RIP YOU OFF!!!!! TERRIBLE SERVICE AND DISHONEST FRAUDULENT MANAGERS... My husband took my Ford edge to get new tires put on it.... They scratched up my car, and performed unauthorized work on the vehicle, drained the antifreeze out and did not refill it, car broke down and left me stranded while I was pregnant in the snow.... Spoke to corporate... They don't care... Go with Chevy!!! Or anywhere else.... Learn from my family's mistake of trusting Ford... By the way... My truck is still in the driveway after months of no resolve... They just don't care.... Very very disappointing.... I used to love Ford... But never again.... Wow... read more

Had to be my best purchase experience ever - and believe me, I've had more then 10! They gave me good value for my trade-in, especially considering it needed a new motor. When we had identified what I needed in a new truck, Ira Lewis and Mike searched the entire mid-atlantic and northeast to find what I wanted, arranged to have it picked-up and delivered the next day, and worked with me on the financing. Items that were promised for later delivery - a spray-in bed liner and a cap for the bed - were completed and delivered much faster then promised, and with an honest question that it was the way I wanted it. I won't buy another vehicle without going to Upper Marlboro Ford first. read more

I had to have my 2012 Ford Focus repaired for a warranty issue that was a nightmare everywhere else however, Aaron in service and Dan in parts went so far above and beyond to help me out that I left feeling so grateful for them and the whole team at Upper Marlboro Ford. About two weeks later we actually traded in that Focus and purchased a 2016 Escape through Grady who with the help of his manager worked hard to get us exactly what we wanted. I have only had the car for a week but it's beautiful color, runs great and I'm certain we got the best deal!! This is our fifth car bought with Grady and I don't foresee us going anywhere else. Always a wonderful experience! read more

My car was on its last leg, and it was time to get a new one. We previously had discussed that our next car was going to be a white ford SUV. I called Upper Marlboro Ford and explained what we were looking for and they said they had the "perfect" car based on my wants. Since my car was not driveable, ford picked us up in the car and we test drove it back to the dealership. The negociation was as smooth as I have ever seen in a car dealer, and the staff was great. We ended up getting a fully loaded 2012 Ford Edge and they towed our old car away. We are very satisfied with the service we recieved from Upper Marlboro Ford and would highly recommend them. read more

I have always been terrified to buy my first new car. Let me just say this was the best staff I could possibly imagine to deal with. From calling to make the appointment to looking at the vehicles, speaking with Mike with financing, all the way until I signed on the dotted line. Excellent service!! I looked at a few cars came back 2 days later and Sherry had the perfect car for me, it was exactly what I was looking for and it was in my price range. GREAT CUSTOMER SERVICE. They were very upfront and helpful while I was making my decision. I didn't spend hours in the dealership and I am so happy with my car & sunroof! HIGHLY recommend going here! read more

I came to this dealership expecting nothing two weeks ago with my parent, I talked to a pretty and wonderful woman named "Hana Butler", and she turned my boring day, to one of the best days of my life. Her personality is so pure, fun, caring and uplifting. Hana really cared!!... I never to do reviews, but for her I did it and would do it again, for her, she's awesome and gave me a 2016 ford focus... Much love and success for Hana Butler and the Upper Marlboro Ford Dealership..!!! With a little faith and prayer, God led me straight to her. read more

From the moment I stepped onto the lot, their staff greeted me warmly and conducted themselves with the utmost professionalism. Their commitment to military friendliness was evident, making the entire car-buying process seamless and stress-free. Unlike some dealerships, Upper Marlboro Ford prioritizes honesty and integrity, ensuring customers feel valued and respected. Rest assured, they're not in the business of scamming anyone. If you're looking for a dealership that treats you like family, I highly recommend Upper Marlboro Ford. read more

The Assistant manager of the services department was very rude and disrespectful. I bought a 2016 Ford Fusion from their dealership and when I drop it off for service he never informed me that I had to rent a car to get back to work. He was insisting that there was nothing wrong with my car and if he didn't find anything I would be responsible for the full amount on the rental car. Well they found I had two recalls on my car. He never apologize for his rudeness. I was told that I bought a good car just from the wrong dealership read more

My new Explorer needed an oil change, and I didn't know when I was going to have time to have it done.......I was one exit up Pennsylvania Ave. at Jury duty, and I was released early. I called to see if they could get me in, and Robert asked me to bring it in and he would see what he could do for me. I dropped off the vehicle, went to Kentuky Fried Chicken for lunch, and when I got bac about 30 minutes later it was done and sitting out front ready to go!! I was pleasantly surprise to say the least! Great Job! read more

I just purchase a new Ford E-350 cutaway truck base and my experience was a great one. Very friendly staff. The Finance Guys were great and courteous. Special thanks to Mr Eric Cosme for the great customer service. Mr Cosme took the time to speak with me and listen my needs. He work with me in getting mi car buying experience smooth and quick. Thank you so much. I will bring my business there again in the near future. I will recommend Upper Marlboro Ford to my family and friends. Keep up the good work. read more