This is not the first time I've had a package make it to the longwood distribution center and then "get lost." I paid for 2nd day air and once it got to longwood it's been stuck on the same status since. Last time this happened I spent a week trying to track down the package since it was a new work laptop. Within 24 hours of my employer requesting that it be returned to them and not delivered, it was found and on its way back. What the heck is happening at this center that makes it a black hole packages disappear into? I've been trying to avoid making purchases with anyone who ships with UPS, but I couldn't avoid it this time and here we are once again with no package and no update scans in days. read more

UPS Customer Center - Shipping Centers Near Me - Longwood, Florida

This is the worst managed UPS center in the country. If you are getting heavy package expect it not to be loaded or delivered as the shift on duty thinks nothing of making the next do the heavy lift. They protect their drivers even when provided video proof of no delivery attempt to a home - just the note pasted to the door saying we tried- when in fact they did not. UPS is the new US post office- infested with horrible unaccountable Union protected workers. read more

Im not sure who usually picks up the phone for this place, but to whoever that rude lady was... is it just okay to yell at me for a simple question. 12/15/25 at 2:49pm over the phone, I hope someone audits that call and she gets reprimanded. Hope and pray you don't have to deal with this center. They absolutely do not care about you or your stuff. read more

Worst customer service. This is the spirit of shipping. Been waiting for a package since Monday and its Friday and I still haven't got it and Monday its a Holiday. Spoke with Rene one of the manager and she basically told me there is nothing she can do. This package it costing my business money. I am so aggravated with their services. Everything has gone down here in the states. It a shame, there is no quality of service any more. read more

I've been here before a long time ago, but don't really frequent this location. I had to go here this time around because a package had shipped to my old address and the only way I could re-route it was to pick it up at the UPS Customer Center. Sending it to my new address would've cost $14! The company who I ordered from covered the $6 cost to have it sent here. I was given a 4 day window to pick up my package, and unfortunately I was going out of town that week. The tracking information said I could send someone else if they had a valid ID and a tracking number, so I asked my Mom to help me out. The hours online only said 9am-12pm and she was only available to go Wednesday morning, so she woke up early (for her) and went to go get my package. Unfortunately they would not let her get my package, and it was a really bad experience for her. She felt that they were mistreating her. She has a Spanish accent and she felt that they were being prejudice against her. I wasn't there to experience it, but I know my Mom has dealt with prejudice my whole life where I have witnessed it first hand. She was able to get them to extend the pick up date till Monday, so that I would be able to get the package. I went on Monday before they closed at noon. She let me know they were also open 5-8pm, but I didn't want to risk it. I actually still had my old driver's license with my previous address, so I used that for pick up and didn't tell them I don't live there anymore. Otherwise I would've had to provide a previous bill or some proof of residency at that address. I got my package no problem, and the guy who helped me was really nice. There were two other customers there who looked upset and were having a bad experience. The other woman working did not look like she was in a good mood. I can understand that this job is stressful, and with the different communications coming from the company through corporate and the actual in-person business, it must cause a lot of issues for both employees and customers alike. I told the guy what happened to my Mom and showed him the email with the tracking information that made me think she could do the pick up. He explained that the only time someone else can pick up your package is if they live at the address on the package and have proof of residency, or in my Mom's case since she owns the property she could show proof of ownership and grab the package. He said the only time this doesn't apply is when it's a package from Apple. I took some pictures of the signage in the store that has more info along with phone numbers you can call. Overall I can't give this place an entirely good review because of my Mom's experience and the miscommunications that seem to be very common. I hope that this review helps other customers so they don't get caught in a similar situation. Their hours are also attached in my photos for reference. read more

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We had golf clubs delivered, and they set them next to the garage can late at night in the dark. This was with the front porch light was on. Lucky the sender was notified, so I had to get out of bed to pick them up. read more

Second time within 4 month that they lost a package. Both packages worth too much. I need to know what's going on in this center because even their on ups employees have told me beg that your package doesn't go there....once it goes missing here it's usually never found. I'm expecting a generic response from their automated system read more

I wish I could leave zero stars. UPS has somehow become Verizon's shipper. they will not leave a package even after I signed the notice that says they will leave if I sign. I already own the item, but they won't let me pick it, either. So, I have to get a refund from Verizon. I did articulate several times just how strongly I urge Verizon to drop UPS as a shipper. They are terrible. read more

Applied for a job here and only wasted my time ! Next called me on my orientation day ! Recruiters and supervisors are sleeping here

The manager is a twat. Their drivers are incompetent and can't read or follow simple instructions. Maybe reading is tricky and that's why they work at ups, couldn't flip burgers at McDonald's and read the timer. Obviously a group of people whose IQs and level of customer service are all in the absolute trash. read more

Horrible customer service. I've been dealing with this company not being able to deliver my package for over 3 weeks. The only thing the rep tells me is to file a claim with my seller because he doesn't want to deal with it. How is it that the driver marks my package delivered and it's not actually delivered, and these people can't even give him a simple call??? Everyone carries a phone. I asked to speak to a supervisor but I was put on hold for an hour, them knowing they close at 12pm. The worst. I don't understand how they're one of the big companies making deliveries around the world. I will never use this company again. read more

This isn't so much a review of THIS facility as it is an indictment of UPS on the whole for their unreliable service and horrible customer relations. So I place an order, from a national retailer. I normally would just go pick up the order at a local store but the current circumstances aren't conducive so yada yada yada I order online. It's a time sensitive order and it's placed with reliance on the promise I'd have it in 2 days. The retailer does it's part, the shipment appears to be prepared within hours and handed over to UPS...and the sh*t show begins. Everything seems fine at first. Picked up Wednesday, scheduled for Friday. I see it tracked efficiently all the way up to my local distribution center about 3 miles away. Friday morning, UPS reports my package is on a truck and out for delivery by 7:00PM. Hours pass and 7:00PM comes and goes. By about 8:00PM my delivery status changes to Saturday by 7:00PM. I think ok, my driver must've fallen behind or just gotten tired and called it a day before finishing his deliveries. Maybe I'll just be at the front of the line for the next day. Saturday morning rolls around and my status changed again. This time, UPS says they didn't load the trailer in time, in Pennsylvania. I know, right? Like, WHAT? So I try to go online and can't get answers. I try calling and after 20 min the automated system finally allows me to talk to a human. Said human accidentally hangs up on me. Round 2, with improved efficiency and experience, it only takes me about 10 minutes to get to a human. Who says, "yep, they've had trouble with the truck." Can they put it on another truck? No. Can I just go pick it up? No. Is it REALLY at the location near me? Yes, but they're closed until Tuesday. Why didn't they load it on the truck today if it was out for delivery yesterday and not delivered? I don't know what you mean. When will it be delivered? Tuesday. (Spoiler alert. It's Tuesday night and I still have no package). So I ask if I can just have them hold it at the distribution center so I can go get it Tuesday, since the delivery service has so thoroughly failed at delivery? Yes! I just have to pay a fee since I don't have a whatever membership. So they can't handle, track, or deliver my package, and I can't relieve them of their incompetence without paying them basically a bonus for failing at their only job. No thanks. So apparently, either UPS lied all along and my package never was at my local distribution facility, or they carried it all the way from Florida to Pennsylvania and eventually bringing it back again. I have no idea at this point, and if I ever ever EVER have a choice to trust in their service again I absolutely won't. In the end, I had to just go buy another of the product because there could be no answer for this calamity. Whether it actually shows up tomorrow or ever is a matter for debate. read more

UPS Customer Center - Shipping Centers Near Me - Longwood, Florida

I was pleasantly surprised when I found no long lines: not just after lunch, and not at 6 p.m. when I found not a mouse stirring (this was the week before Christmas) - just employees folding forms. No complaint on THAT, except if I owned UPS shares, should I contemplate selling them? Staff are friendly and nice, but the one from early afternoon was a little, well, slow. He also believes in over-doing things and doing things over. My perfectly wrapped box only required one strip of tape to secure it. He must have decided it was "better" to have the tape go over the box in various places (I'm not making this up) EIGHT TIMES! He then had to measure the box, presumably to see that it doesn't exceed maximum girth plus length, which would require a surcharge. When he had done the first measurement, and I noticed he didn't write it down or type it in, I said to myself: bet you he'll (have to) measure again! After the second time ... you know how this is going to go, don't you: dude measured that same box FOUR TIMES. At the third time, I was REALLY tempted to quip "You know the dimensions of that box isn't going to change - not in this lifetime anyway...", I think my tongue might have been bleeding a tad when I left. One thing you should know: packages dropped off may not be in the system until MUCH later on - I freaked out and went back when I found that to be the case. Apparently, their practice may be to let the packages pile up and have them scanned all at the same time. One more thing you should be aware of: you know how you could have a code generated to your smart phone instead of printing up your own shipping label when something needs to be returned to Amazon? Well they (being UPS) cannot read that code at this their own customer service center - you have to go to a franchised UPS store to get that done. You can file this under "What CAN'T "Brown" do for you?" I had to list this business even though it's been here forever. Hours are 9-8, with will call on Saturdays, 10-5. No picture did I take, but you're not missing much - if I did add one, it'll have to be in sepia, right? (ROTFL as my kids groan - I'm easily amused) read more

UPS Customer Center - Shipping Centers Near Me - Longwood, Florida

Worse customer service ever. I paid for next day shipping. My package been there since 9am. Their closed from 12pm-5pm. I drove over 30 mins to pick up my package and they won't give them to me cause I have to wait until they deliver it the next day. But customer service over the phone told me I can pick it up. Status shows it's in the building but still won't give it to me. Smh read more

Attempting to deliver a package my butt . They claim they try but my camara says other wise waste a whole day waiting for a package

My package was not going to be delivered to our business (which closes at 5pm) before 9pm on a Friday night. My live plant from CA needed to be open right away. I spoke with David, who called the driver Remi and he was able to deliver within 1 hour. They both went above the call of duty and I wanted to give them a shout out for a job WELL DONE! Thank you for all you do at this crazy busy time of year. Happy Holiday's Much appreciated, Kathy Miller read more

Never deliver on time! My pkg was out for delivery last Friday June 24 never delivered. They keep changing delivery date, it changed to June 27 and nothing!! Sick of UPS! read more

HORRRRRIIIIBLLEEEEEEE!!!!!!! So I've been waiting to have flowers for my wedding delivered by Sams and they tried to reliever them yesterday at 3:30pm. Unfortunately I was in a work meeting and fig I can either pick them up the following day or they'll resend them. They tried to send them the following day at 10am which I was at a nail appointment since I am getting married the following day. I called and they said I can come pick it up today after 7pm. My fiancé and I got here at 7 and they cannot find the package they told us would be ready. They said it'll be ready by 7:30. We'll now it's currently 9:18pm and we have to sit in our cars and wait. I know this isn't the fault of the front desk people they were being helpful but it's the fault of the drivers. The front desk people said the drivers switched trucks and instead of the driver pulling out package to go to us they put it on the belt where now cannot be found. The store closed at 9 and they told us that someone will call by 11 and to basically sit where the factory workers come out. I am so helpless right now bc I have to have these flowers for tomorrows wedding that are probably dead. Idk how or if I can be reimbursed but I am not happy one bit. UPS customer service sucks So now I'm here the following day. Last night after waiting until 10pm Mary called me and told me that she had to let the staff leave and it will be here at 9am. She promised me it would and said it actually would be here from last night since they needed it to go to intercept. Well we get here at 9:15 and it's not ready!!!!! She said it's on the belt that moves slowly and the belt hasn't started so it'll be a little bit. WHAT THE HELL IM SO FURIOUS AT THIS POINT. Also why can't I contact corporate. I try to go online and they give a 1800 number that says they can't help me just the people here that clearly aren't helping. I just want to cry but I can't bc I'm the bride and I have a spray tan lol read more

UPS Customer Center - The driver that messed things up for the wedding - Shipping Centers Near Me - Longwood, Florida

UPS customer service sucks. I have been waiting on package for 1 week. The driver comes to the door then leaves a note on my door and takes the package away. There is no signature required or no one must be over 21 to receive package. There are no boxes on notice checked. You CAN NOT speak with a live individual for the problem. I will never ever use UPS again. This is the second package in 2 weeks I have had a delivery problem with. The just plain suck at customer service. read more

They tagged my door without even knocking - I saw it on my camera I don't care how busy you are, do your job correctly or find a new job. I called UPS Customer Service, found out I was routed to the Philippines - UNECCEPTABLE! I did business with the US, and expect to talk to someone in the US who could help me. They assured me someone from the US would be calling me right back, as she updated the system requesting a call - They would NOT provide me any information - They wonder why no one wants to ship with them - Keep jobs in America!!! - Use Fed-Ex People.... read more

If I could give ZERO stars, I would. AVOID this place AT ALL COSTS. I had legal documents overnighted to me and they LOST them, delaying my important packages. They offered no help and pointed the finger that I have to contact Customer Service in order to retrieve its whereabouts and a refund for the Next Day Air service they failed to fulfill. When I called, they told me to wait until the facility can find them and that I would have to go to a UPS Store to receive my refund. What in the world, UPS? In a time when people need reliability and security that you won't lose their important legal documents.... this is how you handle it? If I can avoid your services altogether, I will do my very best to never work with you again. read more

I watch the live map and i see the drive almost passes my house like 10 times and goes complete opposite way . They need to look and see how they do their runs . Not happy at all . Also not to mention you cant call them . Disgusted read more

I was supposed to have a package delivered it never came. UPS was about as helpful as a rock providing me no useful information and trying to reassure me it will be found. Turns out the Driver who said he delivered it never even came into my complex after reviewing the cameras. This place is shady and full of thieves and refuse to do anything about it. Thanks for stealing my 1000$ computer and claiming it was delivery you SCUMBAGS. read more

UPS Driver never wrung my door bell or knocked on my door, driver left and wrote on door tag I should pickup the letter at their locker box at 1112 N. Semoran. I drove there 10 miles away and box D-3 was empty. Called the UPS representative and was told the driver would call me within an hour, driver never called me. After 4 calls to their call center in Philippines and 2 days of driving to find my letter I drove to find their hub to get the letter myself. Took me 3 hours of my work time to locate the envelope. Ryan, the supervisor, told me the hub was at 1050 Bennett Drive, and 1050 Bennett Road is in Orlando. Told him it was near my house in Orlando, he never told me it was a different city, I went there on Benett Road in Orlando and it was a Fedex, not UPS. UPS is in Longwood. Finally drove to Longwood, stood in line for 30 minutes and got the envelope at 8 pm. Total disregard for the consumer recipient. Drivers are total idiots and supervisors do not care at all. Avoid. read more

They delivered my package to the wrong address then "started an investigation" that lasted all of less than 24 hours and deemed it as a loss and now it's up to me to figure out the rest. I have a parcel locker at my apartment complex so there was no need to deliver it to the wrong building. They really do not care to take responsibility. read more

Shipped valuable art from overseas to Florida but before the package left overseas, we discovered the destination address was wrong. UPS would not in any way, allow the package to be re-routed, forcing the package to three times, attempt delivery to a closed building under construction. Then, when we went to pick up the package in person, they refused to give it and said it was going to have to be sent back overseas. Just a week after that, the box went MISSING and they kept pushing to take the claim check. This is a box the size of a dining room table. The only honesty we got was customer service in some far away foreign land that admitted the box never was scanned after it got to the Longwood, FL facility, proving it was stolen or thrown out while at the facility. I think they just did not want to bother with sending it back to the overseas destination, they decided to make it disappear. You know when items are lost at UPS or "unclaimed" they wait a while and then give the items to the employees! This was an inside theft and yet, UPS will not admit impropriety or do a self investigation. They are thieves and for certainty, stole our package. How could something so large go missing in barely a week and not leave the building??????? CROOKS AND LIARS run this facility if not the entire company. I will forever their competitors and be filing complaints with the state and local law enforcement. read more

Sad that I have to give them 1 star at all. The long list of things that have continuously gone wrong is laughable. I'm standing here with 6 other customers having problems with deliveries and as if that were not enough. The long lists of fake apologies and "I'm really sorry, but I can't...insert obvious answer to problem here." I was HOME when he was SUPPOSED to deliver and he stuck a sticker on my gate instead of getting out and coming up to my house. The gate was OPEN! They wouldn't redeliver because they didn't want to pay the driver overtime and would be closed (of course) by the time he got back in. No after no for offered solutions and hours on the phone. How is it we can put a man on the moon, but we can't I'm now standing here waiting for them to "locate" my package and they are no where to be found. They are now telling me that my package was supposed to go into a cage and didn't and is now on a trailer and no one has a key to get it. I cannot get it...period. The answer with UPS is apparently no. read more

This facility has the worst management that I've ever had to deal with. I've been going in circles with their call center in Philippines and Theresa who works at the facility is refusing to let the call center transfer me to the facility or provide the facility phone number. I had 9 packages shipped for which I requested residential door side pick up and delivery. First UPS never showed up to pick them up, my landlord had to call them and then help the UPS driver take the boxes down. When they were delivered the UPS driver was told by the manager at the leasing office to take the boxes upstairs and that he would give the UPS driver access to enter, however, the UPS driver advised the manager that he was too tired and couldn't take them upstairs. To add to all the headache every box that was delivered was ripped and looked like it was thrown around. I bought the boxes from the UPS store for $20 each and was told they could hold 150 lbs and these were all less than 150 lbs. I even bought the tape and all other packing material from UPS to prevent issues. The pictures of the boxes speak for themselves. To top it all off I've been transferred from department to department between yesterday and today because nobody wants to issue a refund or take a complaint for the damages. I will be contacted UPS corporate and filing a complaint with the BBB. The way UPS mishandled my packages is absolutely ridiculous and their customer service is by far the worst I've ever had to deal with. I work in customer service myself and I would never provide my customers the type of customer service UPS has provided. read more

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I hate yelp and i have never written a review before... that is how egregious I feel towards UPS. Please, I urge you... do not use UPS. After 4 1/2 months, countless hours on the telephone and lies told to me by ALL employees (except one, thank you Danielle) the box that contained the art that I've purchased over the years has finally arrived in at it's destination. Yet sadly, other items from my package have been stolen. I urge you to never use UPS. You would have better luck asking a goose to deliver your package. And you'd have the added excitement of speaking with a goose. read more

These folks are... not particularly effective at assisting customers, nor do they seem to care about assisting customers. My fiancé waited roughly forty minutes in which a maximum of two customers were completely and fully assisted. What a tragedy, this could be a nice place but alas, no such luck. read more

Horrible customer service. Manager yelled at me in front of the entire store, accusing me of shipping stolen goods. I am a shipping intermediary for a package forwarding company. They have an LLC and EIN number. Been in business for years. Maybe next time she should be a little more professional and approach the situation in a more respectful manor instead of blowing her lid. read more

Horrible. Second day in a row my package was not delivered. Weather is clear and sunny. Called yesterday and was told that it would be a priority delivery for today. That was a lie. My son's autistic and asked for one thing that of course cannot be purchased at a single store in the state. I paid extra for UPS shipping. Doesn't matter. UPS doesn't care and doesn't deliver. read more

I was not able to sign for a package at my house and they left a postcard telling me how and where to pick up my package. At this ups center which on the card is open from 8am-9pm. I make the 20 minute drive only to find that the actual store hours are 8-12 and then 4-8. This would have been nice to know before I wasted my time. Why are thy closed during most people lunch breaks during the week? Seems like an awful business decision as I watched at least 5 people come up to ship packages while I sat in the parking lot trying to figure out an alternative with the ups call center. read more

I ordered some urgent things from Walmart.com and was supposed to get 2 day delivery on a Fri., but did not come. UPS said could not deliver, because adult signature required, which was wrong! Called customer service but they would not help me, because the ship. center was closed Sat. & Sun. Now I have to wait until Monday. My package is just sitting there over the weekend. Very poor service, go with another carrier like Fedex read more

How LAZY can you be? They sent back 4 deliveries without even coming to my door stating that "Receiver has Moved". Really? Then why have I had 4 deliveries to my office? Did you even once come to the door to see if I was there? NOPE!! LAZY! Unbelievable! Terrible service. Not only that, I received a postcard two weeks later saying I can pick it up at their location.... two weeks earlier. Very disappointed! read more

Went to UPS this morning and was pleasantly greeting because of the front counter support we will solely us ups for our shipping needs! Thank you Yvonne for being so great this morning!! read more

UPS Longwood Florida. Days passed and we still have not recieved my baby's yard sign, stickers and invitations, it has been in their Longwood Florida location for the last 4 days, so we called their customer service and the guy who picked up our call was a total douchebag. Screaming and giving us the attitude of a d**k***d. We asked for manager and he placed us on hold forever. We are overly upset and this is how we are treated. They lost our package and now they ruined my baby's 1st Birthday. They do NOT deserve a single star!! Thank you for making our baby's FIRST BIRTHDAY MEMORABLE!!! read more

I've used many different UPS stores before, specifically one in Winter Springs with superb service and hassle free services. This one, however, is an absolute train wreck. I ordered a computer case through amazon that was shipped by UPS, and when the UPS tracker said the package was delivered at 1:38pm when the truck and package didn't show up the entire day, we knew something was up. We drove over to the customer service center, and after waiting 20 minutes in a line with only 3 people and no one behind the service desk, finally someone arrived to answer questions and take orders. We slowly climbed our way up to the front the line, only to find a mumbling mess of an employee working the desk that was confusing himself. Eventually a respectable person finally arrives, and inputs our tracking id to try and locate the package. He goes into the back to look, and we're left standing for another 20 minutes before he pops back up and says the drivers explained that they dropped it off at exactly 1:38pm, to where we explain that's impossible since the truck never crossed by our house. He goes back in, and thankfully he discovers that the drivers somehow mixed up the street names Sapling and Taproot. They explain that we will have to go to that address and check with them to see if our package is still there, and that's the end of that. Overall, the process of this package was a total mess, and we still don't know whether our computer case is safe and sound just yet. I'd give a 1 Star rating if not for the patience and understanding of that one lone employee, especially compared to the other disasters working at the time. read more

let me tell you about PERDRO AND MARY that work the night shift at ups these might be 2 of the dumbest people i have ever in countered. I had a package shipped to the wrong address ups call ME and tells me to pick it up after 7pm I in form them that my husband would becoming they give me some instructions for him to do so. He gets PEDRO AND MARY tell him he can not get the package. My husband provided them with plenty of information to verify his self his id, my id, power bill, and business license. They tell him NO. I call customer service they say fill out this form and present to Pedro and MARY and they will release the package, nope that didn't work either. BUT here's the kicker IDIOT 1 lets call him PEDRO and IDIOT 2 lets call her MARY ask for my husband to provide them with an address not the one on the box any address and the will reroute to that address. WTF make it make sense!!!! PEDRO AND MARY if your wondering why your always working nights its because your incompetent and your manager doesn't trust you to deal with the masses. This why I only deal with FEDEX read more

Horrible experience with customer service employees that just don't care. Customer service is non existent. Purchased an antique 1973 bicycle that was shipped by the seller UPS. UPS damaged the box in shipment. I found out the box was damaged by checking the tracking number. They said my delivery was interrupted and they were shipping it back to the sender. As soon as i found out I called the 800 number and let them know I would drive to their Longwood distribution center to look at the box. If the bike is not damaged I will accept. She contacted the local office and let them know. The local Longwood office then called (Kyle) while I was driving to their location. He understood and told me I could look at the box when I arrived. He even text me a photo of the box. Then he called back with in 10 minutes and told me he couldn't let me look at the box. I said what that's ridiculous why can't I see the box. They he put me on hold and a women by the name of Melissa got on the phone who was clueless. She said she was the manager however she sure didn't act like one. So my entire experience waiting for a bicycle I was searching for for a few years turned into a total nightmare. She actually told me if I looked at the box I would have to accept it and give up rights for any claim if it was damaged. I explained again. All I want to do is inspect the box. I don't need to touch the bike or remove anything from the box. I just want to see if the bike is ok. If so I will accept delivery. A total nightmare and incompetence at the highest level. No absolutely no one will help. She had absolutely no intention of helping only to refuse and let the problem her company caused fall on def ears. Then Kyle got back on the phone. I told him I wanted to speak to a general manager. Now they conveniently didn't have one manager available. So he finally gave a managers name and number who never answered the phone and i tried all day. Also said he wasn't available because he was out riding around checking on employees. Take your business someplace people. I hope you never have to experience this inferior level of customer service. They overtly don't care one bit about the customer and damn proud they don't. My happiness finding the antique bicycle I was looking for for several years turned into a complete nightmare due to disrespectful and inferior customer serves at United Parcel Service (UPS). read more