FAQ for This UPS Location 1. How do I pick up a package that is on hold? Please be prepared for a potentially lengthy wait, as there is typically only one employee available to assist customers. They will need to search the entire warehouse for your package. For example, a recent visit resulted in a wait of nearly two hours for a 25-pound, 6-foot tall box. We recommend bringing snacks or a meal to make your wait more comfortable. 2. What should I do if my Amazon package is supposed to be picked up here but cannot be found? If you receive notification from Amazon that your package is at this UPS location, please contact Amazon directly to report the package lost as this would save you time and money. 3. What is the process for dropping off a package with a prepaid label? Upon entering the facility, you will find a conveyor belt on your right. Please place your package there and take a photo for your records. Note that the staff will instruct you to use the conveyor belt and typically do not provide a receipt for drop-off packages. read more

UPS Customer Center - Shipping Centers Near Me - Los Angeles, California

If you're looking to practice your patience, this is a great place to go. I had a package sent out to my place that required signature and no one was able to sign. UPS provided a notice on my door indicating call the customer center for a time to pick up there. I drove to the UPS Customer Center located on the other side of the LA River tucked in cul de sac in an industrial area. I purposely arrived 30 minutes later so I wouldn't have to wait around. When I get there the line is about 10 deep. I check in and they indicate the van that had my package was running late. I waited another 30 minutes waiting for the truck to show up and UPS looking for my package. Thanks for wasting my time UPS. read more

Awful customer service. Tracking said package would be delivered by 7pm. Long after 7pm, and no package. No update on website. When I called I could not speak to a real person! Very poor customer service!!! read more

The worst company that doesn't deliver in the history of the world. An absolute abomination and non delivering company. Never trust this company and they actually want me to come pick up my package that I paid them to deliver to me. I guess I'm the deliverer, now. Should've paid myself to do their job. Their discustomer hotline is atrocious and an absolute disgrace. read more

Not this location, but UPS customer service is the worst in the business. They don't deliver to PO Boxes, and I understand that, but there is no way to contact ANYONE live to try and resolve the delivery address! Instead, they try to resolve the address themselves and have always got it wrong. I tried Live Chat and Email Support, but they were completely worthless! My package was delivered to another house again, and when I try to file a lost package claim they deny it and tell me "The package was delivered. Here's the photo." BUT THAT ISN'T MY HOUSE! I don't know how UPS has not been taken to court for their shady business practices and small acts of theft! I will ask future shippers to use ANYONE else to ship my package. I will wait the week for the Post Office to deliver it, just so I can ensure I'll get my package and not lose any more money! My apologies to the workers at the LA location as this is directed to UPS in general. read more

Worst customer service ever. I was lied to on the phone and told that they were going to deliver my package at a time that I was going to be there twice. Spent multiple hours on the phone each time they would reassure me that they would leave me my package when I got back from work. They left me notices on my door, telling me to sign on the notice for me to receive the package and I did that and they still made me drive down to this grimy disgusting location where I am standing waiting for 45 minutes trying to get my package that they have no idea where it is. Three days of hell multiple hours on the phone worst company ever I will never use UPS if I can avoid it again read more

Horrible customer service you can't get hold of a live human. They don't deliver as promised they give you a runaround. They reschedule things far ahead. You can't get your package. Do not use UPS they're terrible. read more

So many things wrong with this place. First of all, the entrance is on Moulton street. There are almost zero signs that tell you that. I had to ask a driver that was sleeping in his truck for the entrance. Second, I had called earlier and paid $8 to do a hold for pick-up. They advised me the pickup window is between 7-8pm only. So I got there 7:15. Once it was my turn to pickup, they told me they had put my package back on the truck at 5pm and could not retrieve it. HOW DO YOU NOT READ THE DIRECTIONS IN YOUR SYSTEM TO HOLD FOR PICKUP??? They told me their was nothing they could do since it was already on the truck and gave me the 800 number to call which was useless because they told me to call another number for my refund. Also now I have to go back to this incompetent place to try to pickup my package on Monday. Pure incompetence. read more

U.P.S.- Unbelievably Pathetic Service When someone prints and pays for a shipping label, there is an expectation that the carrier will make at least a half hearted effort to transport and deliver a package to you. With Unbelievably Pathetic Service, I find myself often on the receiving end of InfoNotices left behind by lazy drivers that make zero effort to contact me while I'm on the other side of a door they're pasting the notice on. And when I ask to have the packages held, I never get the courtesy call or information for the hours that this service center holding my package is open, so I can drive an hour somewhere to find out they're only open 4 hours in the morning when I'm at work. Absolutely incompetent useless carrier with bottom of the barrel service. read more

I had a package arriving that required a signature (wine) and I received a text saying they'd be there from 4:30 to 8:30 pm, so I went about my business during the day. Then, per door bell camera, they showed up at 12:45. Why did UPS lie to me? does their tracking software not work? can they fix it? This isn't the first time (3rd time I since I started counting) this has happened but telling the driver or telling customer service on the phone doesn't help. read more

Yiiiiiiikes. This place is pretty dreadful. Had to pick up a package here that was late and under a deadline. They open at 8 am and there was already a line at opening time, but honestly it looked longer than it was because of social distancing. When I was getting near the front, there was a bit of a situation happening with a lady insisting she had live turtles sent to this location and the UPS worker insisting that they don't accept live animals and they wouldn't be there. She someone convinced them to look and they ACTUALLY FOUND the live turtles in a box onsite. The UPS worker was really upset because they were probably dead and the whole thing was really weird and kind of upsetting. When you get inside there's no sign or anything telling you to have your order number written down, but they announced it when I was next in line so someone cut in front of me while I was writing it down. Not a huge deal, but I was in a bit of a rush and would prefer to not share pens and things during COVID. When I got to the front they found my package really quickly and the staff members were pleasant. The one I was working with wore her mask under her nose which was not ideal. The lady next to me stood in the long line and the person working told her that despite the fact that UPS customer service confirmed her package would be onsite and *also* despite the fact that she borrowed a truck for the day to pick it up, she was SOL because customer service doesn't actually know what's at the UPS centers. UPS, how are you this bad? read more

This how is ups wonderful deliver is done now Berry bad delivery service .look at the way how they delivery parcels now read more

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I wish I could give them Zero stars. Yesterday I got an email that my package was delivered. I go home looking for it and it wasn't there. No note or whatever. I checked my email again to clicked on the link and to look for more details on it. It says undeliverable. Undeliverable with no explanation why it was undeliverable. Also undeliverable does not mean DELIVERED so don't email people it's delivered when it's not. Anyway, frustrated I that couldn't get more information from their site. I called their customer service number. They told me that it's held at the customer care center and it was open now and that I could come pick it up. I drove up there wasted my forty minutes for these guys at the front to tell me it's closed. It Baffles a big company like this can't have all its employers on the same page. I wish Amazon was a delivery service and just ruin UPS. I will never deal with this unprofessional company anymore. Smh. read more

1. No delivery window. 8:10 pm is ridiculous 2. Signed apples UPS signature waiver and driver ignored it 3. They are no fed ex. 4. Registering for website wasted 1 hr. Keep saying address is linked to other user Id. Fucking annoying read more

The worst!!! the actually NEVER deliver in my area. I ALWAYS have to pick it up from the drop off/pick up store. Quite few times it happened that i was ACTUALLY home and I received a notice that i missed them. Other times, they attempt only once, online USPS or FedEx that attempt at least twice. I never had a delivery I missed with USPS or FedEx. If it was up to me, I will never choose a delivery with UPS, unfortunately, I rarely have the option to choose between carriers. read more

Spoke to customer service about my package that was suppose to have been delivered last week. Though there is a person who's very job it is to receive packages, UPS claims they attempted to deliver my package multiple times. Frustrated I spoke with customer service to pick up my package at this vary location. I was told their hour of operations were from 8am to 8pm. I arrived the next day at 1pm, only to discover the gates closed and that thought they may be operational, I can only pick up my package from 8am-12pm! Something that maybe the person I spoke to on the phone should have mentioned! Aggravated does not begin to describe my feelings toward the UPS company right now. read more

Stayed up until 11:00pm to see if that shipment was going to arrive. NEVER ARRIVED!!! Called the 24/7 phone number (800) 742-5877 to talk to a Human but that's another Lie from UPS. The website states 24/7 Custoner Service with live Agents. More lies! Now my shipment is one day late due to the LACK OF SERVICE from UPS. read more

If I could give 0 stars I would! The series of things that their drivers did on EVERY SINGLE SHIPPING I got from them in the last year: packages thrown in my come and left in the rain, so e left in the dirt under the stairs, all of this by saying that they delivered outside your door! The top was reached when a driver emailed that he had left the package outside my door at the time I was right there outside my door making a phone call!! Turns out a manager of a complex at the end of my street (2 buildings from me) said that he found my package by the trash/construction material that night and he was able to contact me. Now I just asked to have the package dropped at a UPS point (paying a fee), and guess what?!? They put it in the wrong truck, misplaced and brought to Baldwin Park, 3 days late and still they keep changing the delivery day every single freaking day! Still haven't received it to this day. I made so many formal complaints, nothing ever happened. It's a ghost company, never had a problem with FedEx and I can just wish this company will go bankrupt because they are just the most miserable thing I ever witnessed, just like this Customer center thing that NEVER called me after supervisors sent tons of Messages and requests. read more

​ had a problem with my packaging but the manager solved the problem very professional and in courtesy Thank you

This is more a review of the routing software that somehow leads to incredible delays anytime a package gets shipped through UPS. It's almost guaranteed that anytime I get a package through this horrible company it will be delayed by several days, even though the package is in a truck that is in my neighborhood all day, sometimes even delivering packages to my building. Clearly the drivers are over-worked, it's definitely a problem with management all the way to the top, but I'm sure the facilities manager at this specific distribution location has some share of the blame. read more

Although they have extremely limited hours, I was so happy to have a quick and competent UPS employee. After getting incorrect information about shipping a qualified limited quantity of a "hazmat" material (.5 L of cleaning solution sample), they were able to help me get it shipped out to the lab immediately. I went at 6 pm, and best of all there was ZERO line or wait!! Helpful and friendly employee. read more

Ups damaged my property with a drop off. Typical phone and email contact run around with zero effort to resolve - no evidence of giving any sort of concern whatsoever. -- terrible read more

An abomination of a company. Hopefully will be completely eradicated by new waves of businesses that have a sense of commitment to their customers to survive. The levels of separation between any effort needed to improve their operations or business are so vast that they border on sociopathic. The hope of this company ever improving or taking feedback to heart on any level are abysmal if accounting for miracles. The automated call system ensures that their frontline customer service agents will be met with frustration to absolute rage every single time someone is able to miraculously reach them. From this policy alone they are doomed to absolute failure as this immediately reinforces a state of war between a so-called customer care department and their customers. The level of communication between their customer care department and physical locations are non-existent, and this is the least embarrassing aspect of this company's absolute failures. The customer care department is not even aware of their own policies, processes, hours or recourses of action. From the dozens of times I've called them to resolve issues on countless packages, they appear trained to default to giving as little information as possible, giving false information when they do attempt to represent their company, and blaming you when you call back to review the records for quality and training purposes. There is no form of compensation for lost time, money and effort, which is non-existent in practically all of the rest of the business world. The guarantee they feel regarding their future existence is a blight to business ethics, the shipping industry and their own company's reputation. In the end, they are digging their own grave that will either become a monolithic cemetery of pain for anyone that is forced to ship or receive items or the bed of bankruptcy they lie in as the world establishes a lower barrier of entry for distribution chains. Don't bet on this company ever catching up with the sands of time and improving in anyway whatsoever. Their own supervisors don't value the company they work for or the immense effort you might put into helping them improve it. read more

"Absolutely horrendous service. This office doesn't have a local number you can call, the 1-800 number reaches only their call center who has pretty much no information for you." Calling their number to see if the local counter was open took 15 minutes, deduct three stars. Customer service counter closed Saturdays, deduct one star Customer service counter closed 12-2pm daily, deduct three stars Customer service counter no longer accepts CASH, deduct two stars. read more

Absolutely horrendous service. This office doesn't have a local number you can call, the 1-800 number reaches only their call center who has pretty much no information for you. I placed an order with Amazon Prime for next day delivery. It was a package that I needed for work the next day. The delivery guy never showed up, but the tracking information said delivery attempt was made. There was no door tag placed. I called the call center at 12:55pm to figure out when the earliest I would be able to go pick it up at, they said they will provide me with further instructions within the hour. At 2pm, I tried calling back again, they said within the hour. At 3pm, I called back again, same answer. 4pm, 5pm, 6pm same thing. They reassured me over the phone at 6:55pm I would be able to go pick it up that night, the people will stay there late if they have to, that they will definitely call me within the next hour. I never received a phone call, and at 7:55pm, the package finally made it back to their office. It was too late for a pickup. So I called back next morning to see if they could reschedule a delivery, put it back on a truck and send it to my office, to save me the 1 hour traffic drive out to their office to pick it up. They said no, only one change can be made to the delivery. That they will continue to hold that package at their facility. So pretty much I have to drive out to them to pick up something that I have no use for, but paid for. I'm going to switch to using FedEx when possible. The service is much better. You can have it delivered to a local FedEx Kinkos print shop and pick it up there rather than having to drive out to their headquarters located in the sketchy part of town. read more

This UPS distribution center is simply another shining example of the stupidity, ineptitude, and overall waste of life that UPS has become. I pay for two day shipping, package is scheduled to arrive on a Friday, but no package arrives. I get a notification that "due to operating circumstances, your package has been delayed." I filed a complaint on Saturday, was told it would take until Tuesday 8/18 to deliver the package and that the package was incorrectly scanned as on the truck. Oh, so six days to deliver a package for which I paid for 2 day? Cool. I then got a phone call on Monday 8/17 from "Marcus" saying it would be delivered on Monday and that it was on the truck. Here I am at 10PM Monday, and no tracking updates and no package. I live literally less than 5 miles from this distribution hub- so they're either a bunch of derelicts, or I'm being lied to, or both. Guess which option my money is on? read more

Recently started hating UPS due to some Lazy A** drivers, Rude & irresponsible customer service ( if you could reach them) & Supper Unreliable Supervisor ( if they call you back after couple of times being transfered to different agents as a supervisor). After all you are lucky if you get your package on time ( because of responsible and nice driver) if not you will miss your package with one missed door bell call ( Lazy Driver ) specially on fridays, you have to wait till next business day which will be Monday to pick up from their assigned access point ( the new EASY point for this hardly worker driver ) no matter how urgent you have to receive this package , if you paid shipping fee, if you request 2nd day air ship .... everything is the same for some of them. If driver is not able to find any customer in 32 unit building with a management and just leaving info notices on door, and in a short while you receive an email that you can pick up your package next business day from access point... , it shows how he is irresponsible... No any other comment... I know it is a busy season of the time... but it is not a first time during a year. Sorry dear Boss and my lovely coworkers , hope you could understand me , however we are in a meatting or middle of something important but I have to have my phone , I do not want to miss my package .... read more

UPS Customer Center - Shipping Centers Near Me - Los Angeles, California

Generally service is great. A UPS Driver driving CA license plate 70084C1 was driving recklessly/too fast in the 15mph winding canyon Road in Sierra Madre. I called him on it which he did not like at all. He seemed quite pleased with himself flipping me off. I thought it was a little tacky. (I saved this in draft thinking I would "relax" a bit before sending. Maybe I would feel differently. Nope) read more

UPS is a corrupt company. They've lost several packages of mine that were sent next day express and refuse to reimburse me for the shipment. I urge you to go with FedEx or DHL. I'd give 0 stars if I could. read more

I'm sitting here in front of my computer and it all of sudden says attempted delivery when no one attempted to deliver anything. Called their 800 number and asked to actually deliver and not tell me they attempted to deliver when I am at home and my door's open and no one came to know on the door. They told me to wait for another delivery by 8PM. I was like okay. Now, I check the tracking info and it says another attempted delivery at 5:39 PM when Im again sitting here at home and they pretend like they tried to deliver my item. UPS is a joke. I'll be filing a formal complain to their corporate thought I highly doubt they care at all. read more

Yo this place is ridiculous. How can it be so bad? It's difficult to find. But most importantly, someone sent a package to my house that required a signature and it was routed here because I wasn't home to sign for it. I went to the hub to pick up the package and found that someone had signed for the package and it was gone. I know for sure I didn't sign for it. So who was this person that signed for the package in my name? I asked don't they need an ID? The guy said they just need something with my address on it? WTF? I can understand if you deliver a package to the address and then not requiring an ID. But if some one is picking up a package, shouldn't you need an ID to sign for something that requires a signature?..... read more

Let me tell you if I could give this company ZERO. Stars I would they don't deserve a star. This item was packaged tightly and someone who sells on eBay and ships glassware, fragile antiques on a daily basis through the post office and never once had an issue with it this is the result from UPS. I've also been told that you are taught to throw packages as hard as you can when they are training you so what you damage items on purpose? I would like refunded for this I have my tracking and it should be up to $50 and I want my money back for this incompetence and throwing around a package ceramic should not break like this when it never ever ever has in the past for me by any other shipping company but yours. Now I have to pay the seller back because of your incompetence why doesn't one of your workers that ship this item and threw it around pay me out of their pocket for it how about that? read more

UPS Customer Center - A ceramic starry globe - Shipping Centers Near Me - Los Angeles, California

What the heck is going on at ups? They keep sending items to an amazon locker that doesn't exist on my property. They literally almost cost me my job as I needed to have a special test kit sent to me and returned that was time sensitive. No one knows why it happened but it's happened twice, during times when I'm at home and the leasing office to my building is also at work. It's ridiculous! nothing ever happens when I complain but please use another carrier. read more

I​ am sitting at my computer... which is right next to my front door and have just received an "attempted to deliver" email. there was no attempt. a wasted day courtesy​ of UPS. read more

F THIS PLACE! I stayed home ALL day to receive my package and I noticed it was past 7:30 so I decide to look outside and I find a notice saying I missed the first attempt!! I am so furious that my neck is tensing up just typing this! I had a very important package to receive so I call MINUTES after he supposedly arrived and they said I had to wait another day or pick it up! They have the worst service! If you're gonna deliver something, deliver good CUSTOMER SERVICE you Mother F's!! ...I jut can't even deal right now... I suggest FEDEX OR USps. NOT UPS (U*P*iece of S*it) #CantEven #Gtfo read more

Things I regret: Not going to my high school prom. But then, if I had gone, would I hold it in awe of what it was? Hmmm... I think I like the romantic notion of it more than if I actually did go, so scratch that. Not making the first move, telling her how I feel. That her secrets don't scare me, not at all, not one bit. But then, she does know now. The time wasn't right at the time. And if the time is ever right, she knows. I am here for her, always. So nevermind, that ain't one. I regret eating that donut the other night with chocolate milk. Hahahahahahaha... as if. I love donuts. Piggiefattie to the extreme. Tabachoy por vida. Nope not a regret. Well, I guess I really don't have any regrets. Other than doing business with UPS. Having to step foot into the stale dank air of this place. Having to deal with a man sitting at the computer too incompetent to type with two hands. Hell, to even type with two fingers. The guy at the counter only typed with his pointing finger. His other fat hand was clasped on a donut. Can't blame him there. But seriously, he had no greeting, no personality, no charisma...nothing just a corpse sitting at a screen with a donut and one finger to type. This place sucks. I regret having done business with them. Oh, and I regret drinking that glass of OJ this morning, after brushing my teeth. read more

UPS Customer Center - My package was in the pile. Their version of a filing system. And that is the finger that types. - Shipping Centers Near Me - Los Angeles, California

I wouldnt trust ups to deliver a box of rocks to their own facility! I would give them ZERO stars if possible. I absolutely needed a very important package on time..UPS was days late. Ok, fine I called them after it was late and asked them if I could pick it up (as I was leaving town on a flight the next day), gave them my tracking # they said absolutely, we'll pull it from the truck when it arrives at Main st (near my place) and you can pick it up at 7:30am. JUST TO BE 100% SURE, I called again a couple hours later, talked to a different person and was told the same thing. Come in at 7:30am and you can pick it up. I call at 7:30 am and ......its was on the truck at 6am, sorry you can't come pick it up. Package was days late and I was lied to twice! I WILL NEVER EVER USE UPS FOR ANYTHING EVER!!!!! COMPLETE FAILURE!!!! USE FED EX!!! read more

This distribution center is the worst center. I had to chase this guy to get my packages. Get this he had it on his truck for 2 Days and tried to deliver it (that's what he says) after 5PM when we are closed. I called the main center to complain and they promised to deliver it before 5PM. I saw him outside on the next block and approached him to inquire regarding my delivery which he confirmed he will deliver. I waited but he never did so I saw him again at :45 PM on the next block. He never stopped to deliver it so I had to go to him in the next block to get my packages. When I asked him why he didn't attempt to deliver it he said look how heavy they are? Can you believe this! Hello it's your job quit if you don't like it. read more

I am sure you have heard the line, "If I could give a grade less than one star, I would!" Generally I have had no problems with shipping through UPS (and I absolutely LOVE my UPS Store in Pasadena), but the customer service for this company is beyond inferiority substandard! FIRST OF ALL, if a company's computerized telephone service will not connect with an English-speaking human being, I think that the company should let the caller know this from the beginning. I do not answer questions given to my by a robot. I'm the caller who mashes the ZERO button until a live human answers the call. This company fails with that. i needed a package traced. The package was supposed to have arrived on Friday night after 9pm. It never showed. So, consequently, all of the shipping data was removed and I was advised on Saturday to, "... check back tomorrow for an updated delivery date." i was so furious that I called their international shipping department and got a 'live one' on the phone. She was chipper and upbeat. That's not the kind of voice cadence I wanted to hear from someone telling me that my package appears to be lost in transit. I tell her that I want her to fill out a form or look at the computer for some answers. She is beyond clueless, but offers to send me the form via email. I open the email and am told that I need to join UPS Choice with a user name and password. Uh, no! I don't think so! I don't want to be part of your database. I want THIS PACKAGE tracked. This, by the way, was a $50+ shipment that I packaged myself! No customer service help. I did manage to get another live one (the same way via international shipping) and told this one that I wanted to speak to a supervisor. That person sent me the same form that the original one sent. This even after I told him that I didn't want to join their UPS Choice program with a user name and a password. THESE PEOPLE ARE TRAINED TO LIE TO CUSTOMERS. Rewards for getting people off the phone during a short call time. I refuse to respond to their customer surveys. Again, why should I be part of their database that they don't look at to begin with? I would welcome someone to promise to overhaul the management of this company. When I travel by plane and my luggage goes missing, I am never asked to join a club to have it found. This is absurd, upsetting, and nonsensical :( read more

UPS is definitively the worst Customer Care ever! Unfortunately I have to give 1 star, 0 is appropriate. We work with them for Oversea Shippings, so it is costy. But still, we don't have a person to speak to ever. So when we have trouble and don't or partly receive shippings we go through a endless process for trying to reach a real person....and when we finally arrive ( average waiting time 40min!!) and you repeat for a another time the reason of your call, the person basicly can't do nothing , and send you to their Website. I dont understand how they work there. read more