The customer center sucks. Had to pick up a package there, a rep called me and told me my package was ready for pick up. I when there and was told that "will call" pick up is from 8pm-9pm. Thanks for telling me, had to come the next day. read more

This place is hilarious. No one knows anything. They don't know where my box is Don't know why they can't find "If it resurfaces we'll give you a call" Funny stuff!! read more

Booooo!!! UPS generally has good service, almost every driver I've ever had any interaction with has been friendly and polite. That is NOT the case here. THESE PEOPLE HATE THEIR JOB, and it's apparent. The people move sooo slow, and they don't acknowledge you until they feel like it. If I were a president or CEO at UPS, and I walked into this "customer center", I would fire almost everyone. They are almost all terrible rude employees, but this next one really took the cake... THIS SCENARIO LEFT ME SPEECHLESS: I recently visited here with some boxes. A man who works there approached me and without greeting me said "what's the account number you're chipping these on", so I started to tell him the number. He said, "No, write it down" I went on to say I have nothing to write with but pointed to the tracking number on one of the boxes and showed him which portion was our account number. We walked away and got a pen and label for me to write the number on, the said (here's the good part), "NO! Write it down, and if you wanna have an attitude you can walk those packages right back out the door." At this point, I was shocked. I have been a UPS customer for more than 5 years and pay them a LOT of money. A customer should never be disrespected in such away, let alone the fact that I did absolutely nothing to instigate such behavior. I said, "Okay.." and began to write the number down and continued with, "You know, I am a customer. You have a bit of an attitude." HERE'S ANOTHER KICKER...his response was, "SHO DO, SHO DO" (I think he meant "Sure do" but he's obviously too cool and special to speak correctly). I proceeded to tell him I want to speak with some kind of superior and his response was "Go ahead, go get him, go get him". Wow. I don't even know how to react to this. As I waited, and waited.....and waited for someone to come accept my boxes (after giving him the account number) I called my business partner and was telling him the story. He called the UPS center to find a supervisor for me. Guess who answers the phone? The jerk who has been dealing with me already. When my partner said he would come down to the UPS Center himself to talk to a supervisor if he could not be transferred to one on the phone, Mr. "sho do" told my partner that he was "making threats on FAA property".....I'm sorry, it's not a threat to say that you will visit the center yourself to talk to a supervisor. Get a grip. I don't know where this guys gets off, and I don't know WHY UPS HIRES PEOPLE LIKE THIS. The supervisor explained they can't do anything about him because the union protects him. WOW! Again, I am at a loss. I don't even know how to respond to or process such sheer rudeness and terrible terrible appalling "service". **** UPS!!!!!! I AM ASHAMED OF YOU AND I EXPECT BETTER! GET YOUR "CUSTOMER CENTER PEOPLE TOGETHER. THEY SUCK! **** I'm really close to looking into what it takes to open a FedEx account and taking all my dollars elsewhere because of this one location and the employees there. read more

I have never written a review until today but my experience was so negative I just couldn't stay quiet. If I could give this Customer Center ZERO stars I would! I have had the unfortunate experience of having to go to this store three times and all three times I have encountered very RUDE EMPLOYEES! The first time I was with my little sister who was trying to pick up a package and they spoke to her with such a DISRESPECTFUL and CONDESCENDING tone she left in tears. The second time I went with my mom who needed to pick up a package and we stood there for five minutes before anyone even asked us if we needed help. (There was NO ONE else in the store.) Then when they finally took her pickup slip the guy let out a huge, exaggerated sigh like he COULD NOT BE BOTHERED to actually do his job. He passed the slip off to someone else who was just as put out as he was. My mom was so upset my dad actually went back up there and demanded to ask to speak with a manager. The manager was understanding and said that the security footage would be reviewed and actions would be taken if need be so that gave me a sense of hope that maybe, just MAYBE they were going to weed out the bad employees. Boy was I wrong! Today I went up to the customer center to pick up a package and although I was helped right away (there was no one in the store again but still, an improvement over last time) it just couldn't be a positive experience. As I stood waiting a lady came out of the back and laughed, that's right LAUGHED at me and my friend for standing in the middle of the store while we waited. She asked if this was our "first time at the store" and "why don't you know you're supposed to go to the desk". We explained we had already given someone else our pickup slip and were just waiting for him to come back. She laughed again and said, "Why are your standing in the middle of the store?!" We looked around and we were the only customers there so my friend asked if there was a problem with us standing where we were while waiting and this employee responded with, "No I'm just tryyyying to have a conversaaaation!" with such attitude it took EVERYTHING I HAD to keep from reaching back and SLAPPING THAT DUMB SMILE off her face. Then when the guy brought out my package and asked me to sign for it but before I had a chance to put my ID back in my wallet he sighed super loud and shifted his weight like I was making him wait for hours on end. I HAD TO PUT MY ID AWAY DUDE- IT TOOK SECONDS!!! If I had ANY OTHER option to pick up UPS packages I would. These people are unbelievably rude- in fact, I don't think I've ever met anyone ruder in my life. They have offended me and upset me so much that I don't want to buy anything from a company that even ships with UPS on the off chance that I'll have to pick up the package from the customer center. These people need a SERIOUS REALITY CHECK. There are thousands of people without a job and these people have one and don't want to do it, and make it obvious they don't want to do it. STAY FAR, FAR AWAY FROM THIS STORE!!!!!!! read more

I've been getting the runaround for days for my package delivery. If you're package is routed through the Ontario, CA hub do not call the 800 number for help. They give inaccurate info. 13 of the 15 people ahead of me as well as myself were told to pick up our package at 8pm at the hub and were sent away empty handed. Here is the desk number that the call center won't give you 909-974-7427, save yourself time and start there. Or save yourself a headache and use another delivery service, especially if you need a residential delivery. They are completely understaffed and the call center has no clue of what's going on. What a nightmare the last 5 times I have had to deal with UPS has been. read more

If I could give this poor excuse for a company NO stars, I would! I am a stay at home Mom, and yesterday as I left my house to go to Ralph's, there was a notice on my door from UPS stating that they couldn't leave my package(s) because "the sender required a signature at the time of delivery" and handwritten on the back of the notice "call to pick up" with an arrow pointing to the UPS 800 number. Number one, before I left to the store I had no car to leave my house that day so I was home! And second of all, your lazy delivery boy DID NOT ring my doorbell OR knock like he "claims" he did! Anyway, as I was driving home from Ralph's I seen a UPS truck making his deliveries, so I decided to approach him. All I told him was that I got a notice and that he didn't bother ringing my doorbell, but lied and said he did and also supposedly knocked on my door! He never bothered looking at my notice but sure as hell knew exactly what boxes belonged to me! Mind you it was two BIG boxes for a short girl like me to unload outta my Cadi!!! I mean seriously UPS!! We PAY for your damn services and to leave me a note telling me to call to pick up, that defeats the purpose on paying for your "shipping" if we still have to waste our own gas to pick it up ourselves!!!!???? Isn't that the duties of your "delivery" drivers!!!!???? Anywho, with all this rant & rave, rumors are that UPS dont give a rats a** what their customers say about their drivers and that they back their employees up no matter what! Way to go UPS!! Ha! read more

If I had known this business shipped UPS, I would not have bought from them. This is not my first Rodeo with UPS. I live 4 miles off the highway on a flat, smooth, dirt road. UPS drivers do not want to make an 8 mile round trip detour to deliver to me, so they write "attempted delivery" (never happened) then (Same date) customer instructed the package delivered to UPS facility in Corona" (never talked to me) BUT then they don't give any address for the drop-off site. Finally, five days later, they post that the package is at the distribution center in Ontario California. IF I run and make the 60 mile round trip I MIGHT get there before they ship it back as "incorrect address", or "refused", as they have in the past. I usually have UPS delivered to a friend's business un Corona and UPS can get that done. My friend is out of town for two weeks so I took a chance. Same old familiar crap!! As an update, I made my 60 mile round trip and got my package. The nice man at the service desk (Jorge) was un caballero, a true gentleman. He was everything UPS should be, but isn't. UPS better appreciate him. Finally, I see that UPS has updated my delivery information to read that my package was delivered to my home in Corona. What a lot of nerve! The business follows a culture of lying. read more

I'm so done with UPS. Every time you call customer service you get a different answer. I left a note on my door with my telephone number tracking number and my signature. I was in the home but I might not hear the doorbell for the package. So I left a note just like the Customerservice told me to do. So I look outside and see a sorry we missed you paper and I went the hell off. Ups is a sorry delivery service. God forbid you have to go up to a UPS location and pick up your package because they will look like a deer in headlights and won't know where the hell your packages are read more

7 days late no package yet its an envelope how hard is it to deliver on time hire more people where is fed ex when you need them UPS should go out of bussiness and give fed ex the packages and see fed ex deliver on time read more

I wish these aholes would close shop and disappear but that will never happen cause they're union and we know they are the laziest and most unprofessional of any.. leave this type of business to others that are professional and hard working.. but the union needs its money so they won't let go of this bone read more

This ups location in jarupa st in Ontario is the worse in delivery and very rude people! Every time I have a package they always said that I have a incorrect and can't find my my location!!! I called 4 times on the early week days! And until now I haven't received my package they're been holding my package for 1 week!!! Then I check the website and still not updated no information at all!!!!!! This location is such a really bad customer service!!!!!!! They don't even deserve 1 star at all!!!!! read more

I have been waiting for an important package for a few weeks now. I check the status online and it says it's hold. I contact the office and they tell me the driver said I no longer live in the address listed which made me really upset as no attempt to deliver was even made. They apologize promise it will deliver Friday it's now Saturday and I call, they say it wasn't pulled out to ship and will deliver Monday. At this point I ask to pick it up at their facility as this is absolutely ridiculous. Their delivery system is worse than developing countries. I will never use ups again. read more

I have never been so disappointed in a company as much as I have with UPS. Again, UPS has dropped the ball on doing a job that they "specialize" in. Two packages coming from the same retailer did not arrive at the same time. How is this possible that one package can be delivered, yet the second package is "still out for delivery with an estimated time of 9pm?" I know that previously when I had an issue with UPS the representatives LIED to me countless times saying they would watch the packages and make sure to call me to confirm delivery, not once has that happened. Another concern I am wanting to raise is that on Monday I was supposed to have an iPad delivered, well as you can guess, UPS did not send a delayed update and yet the package was delivered the following day. The best part about it is that when it got delayed, somebody who works for UPS went through the package and decided to swap the iPad for salsa. UPS has gone down hill and it is amazing they are still in business. I am posting this on Yelp, and will be giving this information to other sites as well, so that more people become aware of the issue UPS is having so they can stay away and use more reputable companies and maybe the higher level managers, who do not seem to care anyway, may see the information. read more

Actually not a bad place. People just like to get on yelp and make lies. This is why i changed my mind about owning a business because Yelp can ruin your business even if you're doing the right thing. They have fast service and the workers are helpful and friendly. If things change there will be an update. But in the mean time, this location has always been great to me. read more

I just cant believe in todays computer world how can you lose a package, I sent a package on a Friday to be expiated express early Saturday morning before 10:00a.m. it cost a lot, I had an employee working 6 hours away and they needed this tool to do the job, this place "UPS" keep it on the docks it was not delivered, now this job is going to cost me twice as much now and I don't have this custom tool, so now I had called to have it redelivered back to me. I have spoken to 5 of UPS employees, they just cant get my address right, I used their computers at the facility to fill out the label so it has to be right, I check my invoice they gave me, yes my address is right on my invoice, what is going on, no one is willing to get off there butt and physicality look for it, to have a person put it in someone hands, why cant they? Then people want to know why they don't get a higher wage, why should we, when you cant get off your butt I know I it was me or one of my managers or even one of my employees they would take the responsibility and help our clients. what's going on here please help me and explain why wont people do there jobs anymore? the number for this location is 909.974.7427 People please do your job that all I ask for. read more

I went to the UPS website to get the hours at the UPS owned center on Jurupa. The hours are inaccurate! They say they are open from 7am to 7pm, close to 8pm, then are open from 8pm to 9pm. Fact is, they are open from 8pm to 9pm for willcall only meaning only to pickup packages. One can not drop off a package after 7pm. Their site has two sets of hours. One is for willcall and the other is Hours. Both say 7am - 7pm and 8pm to 9pm read more

The customer service is minimal and they are unorganized. I requested a package to be held at this location. I was given a timeframe to pick it up. I was told by the service agent that I could call to extend my hold if necessary. I ended up calling to request an extension of one day. The agent that I spoke to the second time was rude and very short with me. He sighed audibly and told me that I could pick the package up for two more days before it is returned to the sender. I asked him to confirm that statement because my package had already been there for 4 days. He sighed again and repeated himself. The next day I decided to call to confirm that my package was still there before going. Sure enough, I was told that my package had been returned to the sender! read more

I think the people who use UPS need to ask the powers that be why UPS won't deliver items sent to the First United Methodist Church in Upland. This is the church on Euclid Ave., near downtown. Numerous calls to the office go unanswered, questions ignored, and packages undelivered. How are they allowed to do this? read more

I wish there was a way to give no stars. Package was sent to me via next day air. A trailer was late so my package wasn't delivered. Stayed home all day to sign for it. I called ups. After talking to three people I was told they would upgrade my package for Saturday delivery. Stayed home again. No package. I look online and see my time sensitive package won't be delivered until TUESDAY. That's only 4 days later than when I paid for it to be delivered by. I call again. After an hour of waiting for a supervisor I call on a different phone. Another half hour before I get a supervisor who informs me that she not only doesn't work for ups but is at a call center in another country and has no way at all to help me other than to assure me she "knows how I feel." Ironically, I ordered another time sensitive package from FedEx who did deliver on time. Hopefully I get my package 4 days late from UPS though at this point I'll be shocked if I get it at all. read more

UPS Customer Center - Only an hour of waiting for a supervisor - Shipping Centers Near Me - Ontario, California

This customer center sucks. I scheduled for a pick up. UPS sent me an email yesterday morning that says my package is ready for pickup. Then I went there yesterday and they couldn't find my package, and they told me they will contact me yesterday afternoon or today morning. I didn't receive any call from them. Today I come again, they still can't find my package. And told me they will call me Monday. read more

I scheduled a pickup for the next day, prepaid, surprise the pickup person never showed up. I called the customer center, first they say there is no record of the pickup, then I gave them the pickup number, oh, then they find it, and try to tell me the business must have been closed, sorry we were here all day, the open sign on and the lights on, another untruth. I tell them the package was very important to be delivered on schedule, sorry she says there is nothing she can do (how about giving me next day delivery on your dime since you made the error). Next time I will try Fedex for everything, and it is not even close to Christmas yet. Zero for customer service UPS Next Day Followup Called customer service, like I suspected still not scheduled for pickup even though I prepaid for pickup and shipping using a credit card. Then the lady tells me that I have to repay for pickup and it will be an additional dollar from what I had already paid... so I get to pay more because they did not pickup the package on time. This has to be the worst company in America, I have to say too, I go to the local post office and they are courteous, always smiling and helpful. A great reversal, UPS used to be great and the US post office poor. I go to Gausti post office and guess what they are a much better choice. read more

I needed a letter from Washington State fast so I had it sent buy next day air, I thought every thing was fine and going well when I checked tracking the next day. It stated package was received and sent out for delivery at 4:30 am and was promised for delivery by end of day 3:00 pm. I kept checking tracking through the day 3:00 came and went nothing, I kept checking with virtual app on their site stated was out for delivery and would be delivered by 9:00 PM. No show I called customer service and and was on hold for 25 minuets until I got to spoke with Owen and he stated he felt very sorry but he could not tell me anything and could not guarantee tomorrow ether. I can't blame Owen UPS gives him no support they have no numbers for corporate offices and support,They through them to the wolfs that is why I was on hold 25 minuets. I paid 18.00 + for one letter it made it from Washington to California then went to hell it's a waste they charge you money then they do not care if the deliver not.When you ask about a partial reimbursement for them not being able to deliver on time they blame every thing else in the world . that means no discount Use USPS then you won't be disappointing.I will have to call the company that I did business ups stated they are the only one that can be reimbursed I will also call my credit card company THIS COMPANY IS BAD BUSINESS IF YOU CAN USE SOME ELSE. read more

Seems like everyone at ups is incompetent from the foreigners that answer their calls to the reps at the access customer pickup center. I was told to pickup my package between 8-9p, I go at 830p and they tell me the package is there but the people who unload the truck were no longer there. I tell them to hold the package and I would go back today to pick it up and yet they attempt to deliver it to my hm again when I stressed to them that I would not be hm to sign for it. Total idiots read more

I have a package thats currently in the UPS center in Ontario CA, however they will not allow me to pick it up there, instead saying it will be delivered on Tuesday. I think this is piss poor customer service from a company that claims to be customer friendly. I understand that I am the receiver of this package but I also ship and the next time I ship it will be via FedEx. For you very poor customer service you get one star, only because there is no option for no stars. read more

Let us add another star to the long list of one star. If ham is found, please! Don't send it my way. I'm pretty sure it's going to be disgusting when it arrives. I was supposed to get this ham on Monday 11/21/16. Yeah, I know! Why get it delivered? Have you seen the line at Honeybaked Ham lately! Anyways, lost ham! UPS lost my poor ham. Thank you for ruining Thanksgiving. But you know what! I'm pretty sure it's not going to matter to you much read more

Ups getting worst and worst ever . Told me to come 8 to 9 I been here waiting for 30 min and I still don't have my stuff . They telling me they can't located it yet then why are you telling me to come at 8 to 9 for. The guy went to the back never came back with any information. I wonder i long I have to wait read more

Took the day off work to make sure I'd be home to accept an important package because your tracking system said it was out for delivery today. Your driver never showed up, never got a note. Thanks guys. Can always count on you to screw me over. read more

UPS misses the mark. Today driver runs up p to my door, sticks the sticker on the door and drives off. No knock, no doorbell. I heard the dogs bark and walked to the door, he was gone. read more

Worst fvckinn shipping company ever. I choose and paid for ups for expedite shipping on my purchase and I get an email a week after saying that they were unable to deliver my package at home. How did that happen when I know for a fact that there's always someone at my house. Then on the email that package will be picked up by client. How the fuck did that happen again? I never called ups for that jnfo. So when I called ups what the status is their saying that my package was lost somewhere in their facility and that they will update me once they find it. So now I get a call from them saying that thy did find the package and that I need to pick up it from their office. They're also saying that they are unable to deliver the package. Worst shipping company ever!! Learned my lesson and I will not use UPS anymore. read more

This facility is absolutely horrible! They service the area at my house. Amazon sent me a $7 package that did not require a signature. I'm in a gated community with 24 hour security and my front door is at least 50 feet from the street. Apparently the UPS driver felt it was too risky to leave a $7 item behind planters near my front door so he didn't deliver it. The next day I stayed home all day for the package...but no delivery attempt was made. The following day I stayed home all day again for the package...again no delivery attempt was made. The 4th day after initial delivery the driver again felt it was too risky to leave the $7 item that Amazon didn't require a signature on. I called UPS to try to pick it up that same night but because they kept me on hold for over an hour, I missed the 7 PM cutoff to pick it up. So I call UPS and speak to a couple representatives and a couple supervisors waiting over 2 hours on hold. The supervisor agrees to hold this package and 4 other packages that UPS is trying to deliver at Ontario so I can pick them all up. Well if that was the end of the story, it would be waaaayyyyy tooooo easy. So they only hold 1 of the 4 packages at Ontario and the other 3 just vanish. No additional tracking, no additional status. I call UPS again so they agree to reroute these 5 packages to another address. Two additional days follow and as I check tracking on these 5 packages, one is saying delivery attempt to my home. Another says still held in Ontario. The other 3 have status of being sent to another address but no activity for 2 days. I call UPS again and they essentially tell me they are backlogged 8 days so I just have to sit and wait 8 days before they reroute them. IF YOU LIVE WHERE ONTARIO UPS SERVICES YOU, HAVE YOUR PACKAGES SHIPPED BY FEDEX! I don't work for FedEx or have any affiliation but the Ontario facility of UPS is just totally incompetent. read more

Horrible customer service. The person I spoke with had no idea how to track a package. Also, he had no idea on how to find out when my package would arrive. It is already 2 hours past when it was supposed to be here. This is the last time I use UPS read more

I have never had anything delivered by UPS until I bought some truck towing mirrors. The supplier shipped using ups. My package arrived on time, the box was in good condition. However one mirror was broken. Upon review of my survelliance camera I learned the box was dropped from knee height onto my concrete porch. I highly recommend using fed ex or the us postal system to ship instea ad. read more

This place sucks. They lack customer service. They can never find your packages. The employees are lazy. You can tell they don't want to be here let alone help you. Everytime I come here its an ordeal to find my damn package. Today is no different. I was the first to be helped and 21 minutes later still no package. Ugh! read more

Nobody except for me inside, but still had to wait ten minutes for service. And it was 1 pm. On top of that, they were completely out of all large boxes. When I expressed my discontent with their service, the employee simply replied "goodbye." I will now be driving down the street to FedEx for all future shipments. read more

UGH! I hate UPS and would give them a negative 5 stars if I could. I have a package sent to me that was received in my local UPS office on 12/5 and still has not been delivered to me. Ontario, CA, United States 12/11/2015 10:40 P.M. Destination Scan Ontario, CA, United States 12/10/2015 3:40 A.M. Destination Scan Ontario, CA, United States 12/09/2015 7:36 A.M. Destination Scan Ontario, CA, United States 12/07/2015 10:14 P.M Delivery will be delayed by one business day. 12/07/2015 7:52 A.M. Destination Scan Ontario, CA, United States 12/05/2015 3:03 A.M. Arrival Scan Every day they tell me its out for delivery and every day they change the delivery date to the next business day. Now it says its to be delivered on 12.14, I have contacted their customer service and requested a supervisor call back twice and no one ever calls me back. They are a horrible delivery service and have horrible customer service. read more

I have the WORST experience ever with this local UPS. Item #1: a 3-day delivery was supposed to deliver on 12/11/15, but it was delivered on 12/22/15. Every single day during that period was "out for delivery" in the morning, and then by midnight the status changed to "destination scan". UPS was wasting my time, period. Item #2: the package was delivered to a WRONG location. A nice customer called UPS then UPS called me. The address they delivered to is totally different from mine. The street name and number are not even close. wtf Item #3: I have to return this package. I contact the shipper every single day since 12/28/15 to have them schedule a UPS pick up. As of today my package was not been picked up yet. It has been sitting at the front door for over a week. I am so frustrated. How do you guys deal with this? This is totally unacceptable! This UPS is really a garbage. read more

Excellent customer service. Assisted me with my packages. the work atmosphere was friendly. Will bring my business here from now on.

my package been sitting it this location for a week! not mention they push the shipping date back u.p.s is terrible and this hub is the worst..amazon will soon put this company out of business..thank the lord read more

Just an FYI to anyone who is looking for extra work ups is hiring. And if you feel you can do a better job then the rest of us, by all means bring it. read more

This place is the worst. They lost my package at their facility. When I call I get hung up on and can't get an honest answer from anyone. They blame the package sender for loosing my package, even though last time it was scanned was in their facilities. It's unbelievable the level of incompetence at this place. If you have a choice never ever use this place. read more