They are very unorganized and unprofessional. They lost my package and made it seem like it was my problem to fix. Go to FedEx... This is not a hard job but somehow they make it complicated. read more

This place is HORRIBLE! I requested for my package to be held for pick up so that I can have it ready for christimas. That was a mistake. I went 3 days in a row to this place and it was never ready. Christmas eve came and they told me it would be ready that morning. I went later in the day, they told me it would be there in a few minutes by the truck. I waited over an hour! Just for them to tell me that the package had not been found and I would not be getting it until after christmas! I called again after christmas (when they said it would be ready) I call customer service to check on the package before wasting my time on going over there again, and I'm on hold for 20 minutes just for them to check if my package is ready. The customer service also sucks! There's a guy who thinks he knows everything and is just annoying. Nobody really knows how to talk to customers without giving attitude. If you ask for a manager, she's just as useless as the other people. read more

I placed an order with a merchant, took four weeks to make and ship. I was waiting for this package all day, UPS says the package is delivered and is at my door step. I get home, nothing, ask my MIL who has been home all day with my kids said there was no delivery. I call UPS, after being passed around six different times and given two separate phone numbers to call I finally get a hold of some one at the Ontario center. Buy now I have memorized the tracking number, so I rattle it off to the guy, he takes down all my info. and said an investigator will call you. I asked if he can speak with the driver that delivered the package, he said yes please hold. He comes back on and says the driver said it was delivered to your door, Well it's not here.... He said we will use GPS to track where the driver went, however this will take 24 hours and they will call me back with the findings. Two days later I get a knock on my front door; a guy standing there with my package, said he lived a couple streets over and this was delivered to him bu mistake. Good job UPS, just as you said on the phone over and over delivered to MY DOOR.... How about hiring drivers that can actually read the address on the label and take a lil pride in their job. Ohhh and I have yet to hear back from UPS. Love the accountability UPS holds to their drivers... That's the problem these days, no gives a crap about anything anymore. read more

I live north of the 210 off Haven and Lemon. My UPS driver has lied and botched the last three deliveries, my only experience with UPS in this area. My experience thus far is this driver is a liar for a fact, admitted to dropping of my package at the same unit number in the complex west of mine, I checked it out with the office and there was not a similar unit number. I recovered one of three paintings. He contended the lady would only return the smallest painting. So a liar he is and usually liars are thieves and worse. I've entrusted UPS in other areas of Ca.with great success and I've been rewarded with good service. Not this guy, and not the Ontario Ca. Hub, his personal problems should not be imposed on me or for that matter anyone else. The local opinion which is not my experience claims the same! I will no longer be doing business with UPS....the best revenge in life it not to give my hard earned money to an incompetent company who would allow an inept, sketchy, deceitful employee to continue his employment as his actions affect the entire UPS Company. Three strikes in a row are enough. This guy is proof how one bad apple can affect an entire company. Piss off UPS! read more

Mixed reviews because I had to stay way late to get my package. BUT they were nice enough to stay about an hour after hours to help me get my package which was essential for my wife's Christmas gift. They also did let me know from when I arrived that I could be there late. There has got to be a better way than delivering to houses where people aren't home all morning. Please! Someone change this in the system. read more

This center has caused untold amounts of lost revenue for a man multiple times and has even tried to bring litigation against him because he called them out on how much money they had lost by not locating his packages. Then blame him for even using UPS he even goes out of his way now to not UPS but the parts he orders are generally shipped without his input on the courier service. I myself and many 10's of thousands will no longer use UPS services and i advise others not to as well. They have forgotten who made them a successful company and should be reminded. read more

I use this UPS customer center at least 2-3 times a week. They are always helpful, and have a smile when you enter their facility. Because my packages are ready to drop off ( already have labels printed) someone always is there to hand them to.I usually get there around 6:30 PM, and they are busy with people trying to pick up packages. When they see I have a package "ready to ship" someone always makes a point of taking mine to put in the pile to load onto the truck. If I have any next day packages, Tbone (in the white truck) always has a smile, and is ready to take whatever boxes I have, to put them in directly in the "next day" truck. read more

I'm very upset that my package hasn't come in yet. I was expecting it to arrive days ago. Today I decided to track it online, and I found out that my package had gone back where it came from! I needed my package to come in before I fly out tomorrow. I hope this place gets better employees. Otherwise, just shut it down. Terrible service. read more

Everytime I have a delivery problem, it's guaranteed to be with UPS. Whether it be the dysfunctional tracking website, the customer service operators, or the people that work here at this customer center, there's always something that goes wrong. It's almost like they deliberately try not to deliver. I spent the last couple of days chasing this package I ordered last Saturday. On Thursday, I saw that there was an issue with the address (vendor put down 2 street addresses on the label), so I called in to correct with the customer service rep right away. On Friday, same thing. This time, I told them to hold on to the package and that I would come pick it up after work. The operator told me the customer center would follow up with a confirmation call within an hour. They called with a blocked number, and I lost the reception while trying to pick up. I called customer service back instead and they assured me I could go ahead and pick it up after work. I drove 30 miles out to this center and when I got there this really slow guy (also unapologetically rude) who works the counter told me to come back in 2-3 hours. When I asked him to explain the issue, he laughed in my face and said the customer service operator forgot to include my apartment number when he corrected the address (wtf?) and the package was still out with the driver. I spent another hour on the phone with UPS trying to work out another delivery but finally gave up. I ended up calling MAC, the company I ordered from, and asking them to cancel the order. All this effort for a stupid eyeliner really isn't worth it. So much for the convenience of shopping online. read more

I was promised after paying $100 to get my dresses for my sons wedding shipped to me, they will not be here on time. So now I have to go shopping at the last minute. You call UPS and you talk to someone in another country that can do nothing for you. I will expect a refund and still hoping it shows up tomorrow for the wedding. Geez. read more

For being a "customer care center" they sure don't know how to properly and kindly treat their customers. I have been here 3 times and subject to 3 different rude employees who seem to be bothered and inconvenienced by customers. Wish something cod be changed about this place and it's bad service. It's upsetting. read more

I refuse to use UPS as a service because of how the preload branch treats their loaders. I worked in preload for four months and several times they shorted me on my check. One day they forgot to pay me. This is a common thing, I knew one coworker who didn't get paid for the week and they had to cut him a check for $160, which is less than half of his weekly earnings. In the system it said that my start time was 5:30am and they were making us come in at 3:45 am. Come to find out my supervisor was shorting my check 2 hours every day. When I mentioned it to him he ignored it and the next day my start time said 0:00. The supervisors are aggressive and they criticize you if the line gets busy which is not in your control. One supervisor once threw all of the boxes on the ground while I was loading four trucks which made it unsafe for me to walk and be productive. I am not sure how all hubs are but this particular one in Ontario runs like a racket and they treat their workers like we are living in an age of modern slavery. read more

If you're local and order anything please request your sender to use a different shipper. DO NOT use this UPS to ship anything. This UPS location is the worst. They lost so many of my packages. I still have open claims from a month ago where they're trying to find packages. This location should be shut down. read more

Worst place ever. They made me wait TWO HOURS to pick up my package. Then they tell me they couldn't find it. Unorganized, poor customer service, rude employees, total disarray. AVOID THIS PLACE AT ALL COST. read more

I've came here a few times to ship some boxes for work. I absolutely love it here. Everyone here is nice and friendly. I've been to other UPS locations but this one is my favorite. There is one specific guy that works here who is exceptionally helpful but I forgot his name. Overall, I've had awesome customer service here. read more

Good service. Appreciate the after hour pick up option. Took a while to get the package but what do you expect with the volume of packages they handle on a daily basis? read more

Good to have Monday to Saturday to pickup or drop off shipments. Minimal offered but this is not a UPS Store but a counter for their hub. Offers late drop off for West Coast NDA at 9pm. Better than their competition. read more

I just had the worst experince with UPS. After spending so much money for a package with my atv parts for a trip I was going on the following weekend, they took them to the wrong house. I myself received the wrong persons package (supposed to go to corona) and called an hour later to prevent them from delivering mine for an easy switch, and they STILL sent it to the wrong house (in chino hills). After calling every day for a week they had not even RETRIEVED my package from the other location. Talk about a mess! I'm tempted to drive down myself, Since I am supposed to leave tonight. What's the point of paying for shipping when at this point I could have delivered it myself. This delivery company is incompetent read more

This location is easy to find and easy to access from the 60/10/15 freeways. Friendly staff helped me right away. I was expecting a bad experience due to all of the negative reviews. I had to come here to pick up our wine club delivery because we were not home to sign for it. read more

Since there's no reviews listed online about the crap call center I'll review it ! Worst call center and customer service! They don't even know how to speak English it's so hard to understand them ridiculous. read more

This is not what I would expect from UPS. I came here to pick up my iPhone, the staff is very unorganized don't really know what they are doing. My package was in the back but don't even bother looking for it, they kept telling me to come back Monday. I understand iPhone shipments can post a big overhaul, but they should have prepared much better than this! read more

4 attempts to drop off my package and they refuse because no one is there to sign. I sign the slip they leave and leave it for them so that my package will be delivered. They still don't leave it. Next day I call and cancel delivery and let them know I'll pick it up at their location. Drive 20 miles to the location and call en route to verify that the package is there, they say it is there. I get there, package is not there..its at my house. My friend has had similar problems with UPS as well. These dimwits cannot handle the simplest tasks. read more

Used to be so reliable...but not anymore! Nothing but problems with delivery and I can't help but think it all amounts to laziness. Phone numbers are tied to internet orders (in case of delivery issues) but I have never received a phone call for clarification. Packages just get marked with "need/incorrect apartment number" but I don't live in an apartment! Two packages in the last 30 days that can't seem to make it to my house--so incredibly frustrating. read more

never on time! I been waiting for delivery all day long and I saw the website said not buddy receive? I don't even see ups pass by here. 3 times already! FedEx usps never like this! read more

I'm very desapointed with this UPS office.I order a matress that comes in a box and never received it.They deliver at a wrong place and now my son has to sleep on the floor while UPS takes their 10 days investigation.Can't believed how bad is their delivery.Hope to get a positive answer. read more

Terrible customer service. Stepped in around 2:30pm and only one staff member that moves at a snails paste while the other meanders around the place with no intentions of helping anyone. I would never come here again if I could but it's close to my work, so ill be stuck going to this hell hole due to proximity. Three thumbs down! read more

Every time I get something shipped to me by UPS it always arrives way past the stated delivery window. Just horrible

My experience is the same as all the other one star ratings. My packaged arrived at the Ontario facility very late Wednesday night, Dec. 7. It sat in the Ontario facility all day Thursday. Was out for delivery on Friday, the 9th. Was not delivered. Was not delivered Saturday. Apparently, they don't deliver on Sunday. Currently (Monday, Dec. 12), the UPS tracking site does not show "Out for Delivery," but the supervisor (in some city far away) says it is on the truck. Still, they CANNOT assure me that I'll get it today. Why? The truth, of course, is that they really don't know where it is. They are just saying it is on the truck to keep me from calling them again and again. This is the second major problem I've had with them. Last June, I had a cel phone ordered from Apple and it was sent UPS. They were to get a signature. No one arrived. I called. They said it was delivered. Turns out, the driver took it to the neighbors next door. They weren't home to sign, and so the driver slipped it under the mat and signed it himself. It was a $400 item. Holy smokes. Trouble was, the driver was so goofy, he signed it Robert Roberts. My husband's first name is Robert, but not his last name. That guy is probably still working for UPS. read more

Had a package sent from one SoCal location to another. These idiots sent it to Shanghai! Stay away from UPS Ontario!

I was picking up a package this morning. I had all the necessary info including tracking number, notification, & driver's license. The lady who helped me was having difficulty locating my package, however, she knew it had arrived today because dhe remembered seeing it. She really looked but was having difficulty locating it, so I looked around in the open area as well just to see what I could see. After about 15 to 20 mins, I actually located my package because it was locked up in a cage located opposite of the counter. One of her colleagues said to me, "you should've told us it was an electronics item, so we could've found it quicker." My reply to him was, you should have a system in place that readily identifies where you place items, otherwise, what's the point of a travking number. He was seriously rude. Poor customer service in a customer-service based industry. This particular UPS is the main center; they should do a better job with their processes. All the customers waited patiently in a very long line & to have had a rude employee make unnecessary comments was unexpected. The UPS store in Haven in Rancho Cucamonga is staffed with such great people & so helpful. I wish I had taken down this man's name @ UPS Ontario because he needs to take some customer service classes. read more

Today September 16, 2016 the new iphones came out and normally there is a huge line around the building and a long wait time. Tonight things went a little smoother. I did not have to wait long, all the employees were working their fastest to satisfy everyone, and I received my package with no issues. This is what you call a team! Customer counter clerks keep up the good work. Thank you for a pleasant experience. read more

The UPS Center in Ontario, CA is terrible! Why can't they deliver the package already!? It was supposed to be delivered yesterday to Rancho Cukamonga, CA. Here it is and the status says they don't know when it will be delivered! With the UPS in East Stroudsburg, and Stroudsburg, PA, I have NO problems with shipping, but when it finally arrived in California, it's taking FOREVER! C'mon guys!!! Don't be like FedEx!!!... Let's DELIVER IT ALREADY! OR I will have to file a complaint. read more

This is a horrible center. Workers are unethical as they mark your packages delivered knowing they never attempted the delivery. It's been a sad experience as I really needed my package to arrive on time:( read more

you suck!... they left notes on my door stating oh sorry you missed your pkg again, they don't take the time to wait because their too in a hurry to go to lunch probably, horrible customer service, gave me the run around, don't use UPSfor anything.. ridiculous!!! Thanks for nothing , dumbshits! read more

very bad service.these guys never showed up to deliver my things.I am sitting whole day at home waiting (didn't go to work). they left message this message online. "The customer was not available on the 1st attempt. A 2nd attempt will be made." very bad ,Very Bad read more

Im at home and the driver came and left with my packages... I called UPS help line and the after 12min he said please hold so I can call the UPS and someone else answered he passed on the call... The UPS driver drove up my street then back down and I told the ups guy on the phone he just drove down my street.... The guy tried saying no he's at the ups store already...Yes, im lying because WHY?????? Horrible service all the way around... read more

Worst staff I've ever encountered. Very inconsiderate and rude. Closed early and wouldn't let anyone in to pick up their gifts for their dads on Father's Day this Sunday. read more

I ordered a package that by mistake was shipped by UPS to an old house that I recently sold. that was on 12/18/15. Realizing my mistake, the next day (12/19/15), I talked with the new owner of the house and he told me that he dropped it off at a UPS store to be returned to the sender. i contacted UPS at 800-742-5877 and explained the mistake that I made to them. Since the Ontario customer center was 10 minutes away, they said they would have delivered there and it waiting for me to pick up on Monday (12/21/15) or Tuesday (12/22/15). The UPS website even changed to indicate that I would be picking it up at the store. On Monday (12/21/15), I called UPS and the package wasn't ready to be picked up. Not a big deal to me at this time. On Tuesday (12/22/15), I called again in the morning and was told that it still wasn't ready to be picked up. They told that when the website showed it had been scanned at the UPS customer center, then it was ready to be picked up. i waited all day and the website never showed that. On Wednesday (12/23/15), I called the UPS customer center and explained my frustration to them about the delivery of my package. They put me through to someone who sounded like they were in a call center in Texas. She took my telephone number and told me that someone from the UPS customer center would call me back in an hour so I could figure out where my package was. If course, they never called me as i expected. I check the website and as of 12/23/15 5:00 pm, it still shows that i requested to pick up the package at the UPS customer center in Ontario. At 5:26 PM, it now shows "The receiver does not want the product and refused the delivery. / The package will be returned to the sender." What an f in lie by UPS customer center. I never said that and have been waiting for days for my package and have been talking to UPS employees about my package and they have been telling me lies. i called the UPS customer center and they told me that there was nothing I could do at this point and to bad so sorry. I will never use UPS again if I can help it. FEDEX here I come. read more

Dropped things off there twice in the last 2 weeks excellent service great help at the counter. Only problem is no phone number to contact that office directly. I left a box with packing materials there, tried to call them back. The 800 # went to the corporate office in Utah and they could not get me transferred to that office to ask if they could put away the item that I left there until I return to pick it up. Something about they don't give out the phone number to the main shipping hubs, weird. read more

Dede at this location was absolutely repulsive. She would not give further information than Dede and that she is the only one at this location. I was picking up a package meant to go to a PO Box from a customer and there was a problem sending this item to a PO Box. The sender attempted to contact UPS for assistance and they recommended the only way is to pick up the package at this location. I asked Dede if the package is undeliverable to a PO Box why was the label created with that destination. In an unpleasant tone Dede rambles on about packages being tossed into trucks and not looked at. Rambled on about UPS has the ability to send items to PO Box to the "people in the mountains." Dede continues babbling about how the address is able to be modified after processing. I explain previous correspondence from UPS (not USPS) says the address cannot be modified and show her the message. I misspoke and said USPS originally but later correct myself saying UPS and she berates me about the differences and if I'm in contact with the correct company. She mocked my response when she explained that the "packages got to you in a round about way." Clearly she has no customer service skills and is very confrontive. She looked at me with disdain and hate towards the end of our conversation. As I took my package and left I hear here tell her coworkers "WOW" and starts complaining about me as I'm still in the building. Not sure if it's her real name as there are no name tags. Very unpleasant and will never attempt to use UPS again. read more