Horrible I really hate ups the worst service besides on track they don't listen at I had a conformation with a supervisor by the name of Chris this guy is rude not customer service or people skills at all the 800 number is no better I sign up for my ups to make sure my packages get delivered to me and what to do and instructions that's the purpose of my ups instructions for the driver first the driver never delivered the package it said attempted that's a lie was here all day an my phone has to ring for u to even get in so I called customer service that was pointless then they transferred me to this facility and I talk to Chris this guy was so rude and disrespectful and he hung up in my face don't use this facility people are there are just rude even the guy that gives u package no people skills use fed x or amazon or just a different facility this is not the first time been a problem read more

I agree with Mily. The Asian lady was soo nice. Chegg sent my book via UPS but it needs my signature. Every time UPS delivers my package I am not around. The third notice re: unpicked package was in my mail box, I still did not do anything because I don't know what to do in the first place plus I'm sick. A few hours later, I received a call from the Asian lady. She left a voice-mail regarding my book. She said that since it was a textbook she thought that maybe she'll just put it on hold and i can just pick it up whenever I am free as opposed to sending it back to Chegg because I might be needing it ASAP for school (and she was absolutely right on that). That was really thoughtful of her. Long story short, I went to UPS. Was greeted warmly by the staff, received my package & went home happy as a clam. :) read more

The package per the UPS website and a representative at the atlas location arrived at 1601 Atlas Road Richmond on 12/12/11 10AM. On 12/14/11 5AM my package was out for delivery. At 934pm the site is updated with "The customer was not available on the 1st attempt. A 2nd attempt will be made." Again today at 5AM my package is out for delivery. I had contacted a rep at the Atlas location on 12/13/11 inquiring if I could pick up my package. She advised that it hadn't been sorted yet, but it would be delivered the next day at ~7pm. I gave her my cell phone number requesting a call if they had any questions. I left my door open and my light on waiting for the delivery, hours before and hours after the estimated time. The UPS truck never came. No attempt was made to deliver the package and no attempt of contact was made. I was advised today that drivers do not have cell phones so why I was told I would get a call from a driver is a mystery. This is the second time misinformation was put on the site and in the system. I have ordered many many packages for a small computer business, and personal use and every time packages are routed through this center I have issues. Customer service is polite. Dispatchers are fine though understandably rushed, and drivers are ok though liars. After I speak to a manager later today I'll update this post. read more

They give me misleading information, 2 month ago I ordered a package from Walmart and UPS should have deliver it, I have check with UPS and ups keep saying that my package is getting attention in their warehouse and that soon should be delivered. Its very frustrating i believe they probably lost it or who knows read more

This is for UPS as a whole. I use to think there was no better shipper than UPS. That was until they got the Amazon contract. I work in Berkeley 8 miles from the San Pablo facility. Yet, they cannot deliver an overnight package from 4 days ago. The excuse from customer service..."It's the holidays and we got slammed." THIS IS THE CORE CONCEPT OF YOUR BUSINESS! Moving as much business as I can to FedEx. read more

If Yelp allowed it, I'd give them minus Stars. Since Tuesday morning I've been glued to my home between the hours of 8:45 am and 8 pm, waiting for the delivery from the UPS San Pablo Distribution Center of a package that had a promised delivery date/time of Tuesday between 9 am and 1:45 pm. On Tuesday morning UPS records showed that the package was on the truck and out for delivery. During the day, the delivery time kept changing. No Show on Tuesday. Wednesday morning UPS records showed the package on the truck and out for delivery between 9:45 and 1:45 pm. That afternoon when trying to learn the new delivery window (since it was not delivered by 1:45 pm) I was dumbfounded to learn from the 1-800 customer service person that the package was awaiting arrival from the shipper and that the delivery date/time would be determined when the package arrived.Some time after that I learned that the package had been taken to the North Bay Tuesday night, where it apparently was in a UPS warehouse. No Show on Wednesday. It's now Thursday after 5:39 pm: thus far a No Show.on Thursday. This is my third day having to stay home awaiting this package. A woman at the Richmond Customer Service Center was kind and tried to help, but there was nothing she could do except refer me to the 800 customer service line. The customer service person said that delivery today is guaranteed. She had no other information. I am not hopeful to receive the package today. UPDATE 6:17 pm Thursday the package was delivered. Staying home these three days to no avail has been very frustrating. Next time I order something to be delivered, I will request that Fed Ex be the chosen vendor to deliver it. read more

Sincerely just want to say it's the worst experience I ever had with UPS. Not to mention it took over 1 month to receive tires that were only 2 states away from my residence in Vallejo CA. To make a long story short, 3 weeks ago I ordered rotors and in the San Pablo location they were lost/more than likely stolen. So I had to re-order some rotors so I wouldn't have to wait for the investigation between UPS and car ID which is the company I place the order with for some performance rotors. To put the cherry on top, the second delivery of rotors was supposed to be here yesterday. The UPS driver pulls up at my home and says looks like I don't have your package here in the truck I will have to return tonight to drop it off. So I called the office to make a complaint and explained that I need those rotors by today or tonight and they said it will happen. Not to mention I received a call at 7 PM stating that the rotors will be here within an hour or before 9 PM. I patiently waited in front of my house with the garage open until 1030 last night. Why am I not surprised that one I got lied to and also was provided with false information by the lack of communication between the employees and the driver/manager.. it's over three weeks since I placed my original order for some rotors which is only two states away. Respectfully is the most terrible most inconvenient experience I've ever encountered with UPS. Personally there's a lack of communication and the lack of effort ultimately it feels like UPS of San Pablo California seems to not care about customer service Nor doing their job correctly. I hope this helps with maybe upper management or even somebody along the lines who cares about this terrible experience that I've had with UPS and can fix it for me. I'm almost certain that nobody's going to take the time to even read this because they obviously don't care. You guys are the most horrible experience I've ever been provided by a delivery company. I give up ! I might as well cancel my second order because you guys can't seem to just deliver a simple part to my home. Thank you for the inconvenience. read more

After reading the reviews here I was worried about dropping off an expensive package to get it shipped but out of convenience (it's the closest near my house and I'm just lazy) I decided to give it a try. I arrived at 1:30PM to drop off a package/get it signed off but found out that the shop doesn't open until 2:00pm after speaking with the the Indian man at the desk. I said "Ok, no problem. I can wait 30 minutes" As I was walking back to my car, I ran into Helen(the very kind Asian woman that everybody is raving about in the reviews) and I guess she overheard our conversation and told me that she could take the box now and signed off my package for me. SO nice! read more

I've had a package sitting ten minutes away for seven days. It's status has changed from out for delivery to preparing for delivery several times. Who knows it it'll ever arrive. I've contacted the company who shipped the packaged and asked for fed ex from now on. Horrible service! read more

I don't really know what part of UPS to blame for the incredibly screwed up experience I've had with UPS, but the package they failed to deliver, while covering their asses with "inside delivery to Paul" would seem to have been delivered out of their Richmond location. Their website doesn't retain my claim documentation. I've been promised action by three online "customer disservice reps"... Nothing, nothing, nothing. There needs to be a zero star option... just for companies like UPS. Garbage - their website, service and staff... read more

If I can give zero stars I would. Like past reviews my 2 packages have been stuck in the UPS Bermuda triangle for the past few days. Both of my packages were suppose to be delivered last week. 1 day late, I'll be fine with, but to be out for delivery and then back at San Pablo over and over again is unacceptable. 1 of my package went to San Pablo and then went as far as West Sacramento and then back to San Pablo, and has been there since. Customer service is non existent. You will be on hold until you are old and gray. Just horrible UPS. I had amazon package deliver on time with no problem. read more

A package was sent by 2-day delivery to me from San Pablo CA to my home address in Lakeport CA, about 125 miles away. The package stayed in San Pablo for 6 days then was shipped to Memphis TN, 2,000+ miles away. I just hope Memphis UPS doesn't send my package back to San Pablo, I might never get it. read more

I don't even want to rate this business a one star, but I can't move forward with the review unless I rate it. But consider this a zero star review. I have never written a bad review in my life, but I am doing it now because I'm not sure how else to express my frustration and anger. At the moment, we have two packages that have been sitting at this location. One package has been there since 6/9. There is a new update everyday from "in transit", "out for delivery", "preparing for shipment", to "An emergency situation or severe weather condition has delayed delivery". These statuses switch back and forth everyday with not one single delivery attempt. If I had known the delivery would be this bad, I would have packages sent to our San Francisco address. I've never had this kind of issue with FedEx, UPS or Amazon delivery service. It must just be this location. I have also been in touch with the shipper and they've tried to reach out to UPS as well, but they're also not getting much response. At this point, I am not getting my packages and the shippers are not willing to give me a refund either since they are saying this is not in their control. GRRRRR!!!! I was finally able to get one of the merchants to have UPS hold the package for me, but when I sent my husband there to pick up the package at the facility today, there were maybe 50 people in line ahead of him. He waited in line for 30 mins, but he knew he wasn't going to get anywhere so he gave up. This is absolutely absurd! I was trying to be reasonable due to the pandemic and gave them the benefit of the doubt when the package was delayed a few days, but after over 14 days of waiting, I don't think I will ever see my package. read more

I waited for a very important package to be delivered which I needed ASAP so I decided to pay extra shipping for my package to be delivered. I waited all day at home and even occasionally walked around outside to make sure I saw the driver given their infamous reputation to "show up" and leave with a notice on your door as soon as you blink. I signed up on the website to receive every notice they can send to make sure I do not miss that delivery so I finally saw the truck down my street at the next apartment over so instead of walking up on the driver asking for my package. I go back inside to wait for my package to come or at least for the driver to come to my apartment building and 30 minutes go by and haven't recieved a knock or anything so I went back outside and the driver is gone and I get a notification that my address is unable to be found. The same address that apparently every other postal service could find but UPS so I called their customer service and asked what was the issue and was told the problem was there was a letter in front of my apartment number and they can either schedule another delivery or I can pick up 3 days later because they're not open on weekends and that's all they can do so now I have to wait and be cheated out my money because of the incompetence of a driver who could not look at my apartment building which has my address in big bold letters in front that I've seen them be at before so thanks UPS for being just as trash as your known for. read more

I had been waiting for my package to arrive, and was happy to see that everything seemed to be going according to the schedule until it hit the San Pablo location, which is technically the Richmond facility. The status of my package changed to "Out for Delivery," several times, yet each day...no package. I called on the 4th day after the scheduled delivery date, and the representative said that due to Cyber Monday orders they were backed up. I asked if I could just pick it up at the San Pablo/Richmond location and she said that because the current location of my package was in San Pablo I would just have to wait until it got to Richmond. I tried explaining to her that that particular location is often referred to as San Pablo, because of the complicated city border. They really need to update the way it's listed, since the representative couldn't find any San Pablo locations, and couldn't tell me why it was scanning in as San Pablo. Ughhhh!!! San Pablo, CA, United States 12/05/2016 6:00 A.M. Destination Scan San Pablo, CA, United States 12/03/2016 6:52 P.M. Delivery will be delayed by one business day. / Your delivery has been rescheduled for the next business day. San Pablo, CA, United States 12/01/2016 7:25 A.M. Destination Scan San Pablo, CA, United States 11/30/2016 10:00 A.M. Due to operating conditions, your package may be delayed. / Your delivery has been rescheduled for the next business day. 11/30/2016 4:23 A.M. Arrival Scan West Sacramento, CA, United States 11/30/2016 2:58 A.M. Departure Scan West Sacramento, CA, United States 11/29/2016 7:02 P.M. Arrival Scan Mather, CA, United States 11/29/2016 6:34 P.M. Departure Scan 11/29/2016 5:25 P.M. Arrival Scan West Columbia, SC, United States 11/29/2016 3:13 P.M. Departure Scan West Columbia, SC, United States 11/28/2016 7:39 P.M. Arrival Scan 11/28/2016 6:20 P.M. Origin Scan United States 11/28/2016 6:34 P.M. Order Processed: Ready for UPS read more

I've had 3 packages for over a week now saying they are out for delivery and never show up... Horrible , i don't know how the main office doesn't see this, there are so many bad reviews. Luckily amazon gave me refund on 2 of the items. Its such BS. Very disappointed. read more

One star too many. UPS SAN PABLO misdirected my package. ups as a whole sucks because they're customer service does nothing to rectify their own mistakes. If you need a package on a certain date don't count on these bumbling idiots to do it right. read more

San Pablo #ups hub sucks ass. Doesn't matter if Holidays or not. I've had problems in the past. I have 3 issues now. Purchased 2 items from 1 business they was shipped in separate boxes on the same day followed the tracking then arrived in San Pablo one package was sent San Francisco my location, and the other was sent to Eureka California. Now I have 2 other items sent from two other businesses, WA and other CO both sent to San Pablo then to Eureka. I took the day off to receive the 4 items being delivered on the same day. I called all they can say is sorry. #ups #brownservice read more

The worst, worst, worst! Packages has been sitting in a trailer for two days - told too busy to scan it in. Can't tell me where it is, can't tell me when it'll be delivered. Explanation...we're busy. I offered to drive 60+ miles and pick it up myself...no, can't do that either. read more

I live in a gated apt complex in Berkeley. They tried to deliver my package twice, each time they called my sister's phone (I don't know why they chose her phone when I normally put mine down on the forms) and never left a message. The second time, had they left a message, I was home and would have been able to pick up the package. Rather than leave it at the front gate, they took it back to their customer service center located in north Richmond and left me a little sticky on the gate. Since I don't have a car, to go pick it up at their north Richmond location would require a 16 min BART ride + a four mile bike ride with umpteen route turns in a neighborhood I've never been in or a 15 min BART + a 45 bus ride. Or 15 min BART + taxi (about $20 which costs more than the water bottle that I had ordered). To make matters worse, this "customer service center" is only open on weekdays from 2pm to 6pm. That's when most normal people are required to be at work. How the hell am I supposed to pick up my package if I cannot even get to their place before they close?!? They also told me that I would have until the 21st to pick it up. When I called the afternoon of the 20th, they had already sent it back to the sender. When I told the UPS rep this on the phone she did not even attempt to cover up the boredom that she felt about having to listen to me explain my saga. I ended the call feeling unheard and frustrated. Thanks UPS for providing shitty customer service! read more

Kind of a good news / bad new story. I was expecting a package to arrive before a short business trip (since they had 7 days to get it from Tucson to the SF Bay Area), but of course it arrived the first day I was away (8 days from Tucson). So I missed the first two delivery attempts, and found the two "InfoNotices" attached to my door (nice and prominent, where any passing thief can see it - GREAT!). The second one said that they would try a third time the next day, "Estimated Time" 10:30 - 2:00. I was home all day, 2:00 came and went, then 3:00, then 4:00, 5:00, almost 6:00. No knock on the door, no bell, go to the door and check -- no note there. So I go online to track my package, and it says: "5:49 PM -- Third Delivery Attempt failed. " No, it didn't. I don't know if the guy stopped at the wrong address or just drove by or what. but no one tried to deliver any package at any time on that day. That's the bad news -- pathetic, total FAIL by UPS to make a basic delivery in a timely manner and to follow up as promised on the third attempt. Failure continues for a bit -- you can't reach the local Delivery Center directly because the phone there is always busy. No voice mail, no hold, just busy, bust, busy, busy. After 10 minutes of that, I called the 800 number, and this is where the story takes a turn for the better. Nice young lady at the 800 number says she'll contact the local delivery folks and get them to fix it, and that they'll call me back within the hour. Sure, I think, but what else can I do, so I sign off and wait. About 30 minutes later, another nice young lady (Rachel) calls me from the Delivery Center, says sorry, she doesn't know what went wrong, but that she will get the package delivered that night. Once again, I think, sure, you'll deliver it tonight. But lo and behold, the driver shows up about 15 minutes later, now about 7:00 PM, and he's got my package. He's not the guy who usually delivers in my neighborhood, and he had to meet up with the bozo who failed to deliver it in the first place, transfer the package between their trucks, and drive it out to me, but they got all of that done in about 45 minutes. The messed up timing caused me to have to cancel dinner with a friend, because I really needed the package that day, but at least I got it. The Customer Service folks came through big time, but of course they only had to do that because of the incompetence of the standard delivery process. read more

My local driver is very good, BUT..anything coming into the Bay Area through San Pablo will be delayed for days..I don't know what goes on over there, but they SUCK! takes them days to sort..and they have more excuses than you can imagine. I have ordered many packages on ebay from the east coast, sometimes they are sent the same day one USPS, the other UPS..I promise you..the UPS package ALWAYS takes a week longer to arrive if it goes through SanPablo. Ive even ordered packages from Europe..one sent from Europe regular mail, the other from NJ ( I followed the tracking)..they both got to Ca at about the same time..but then UPS package sat at SanPablo for 3-4 days before delivery..the Europe package by regular mail beat them by a WEEK!..San Pablo sorting is LAME. And although you wouldnt think so, UPS is a lot more expensive than USPS, even for packages..if you don't think so ..check for yourself and see! read more

Same experience and complaints as several other of you are having. I have 2 packages now delayed day after day after day in the San Pablo facility. One package has been there and out for delivery every day since 12/4/14 - 11 days ago. Every day the delivery is "DELAYED BY 1 BUSINESS DAY" Customer service SUCKS. Just a bunch of bull every day when you call. UNBELIEVABLE and the absolute WORST SERVICE possible. So frustrated right now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

ups delivery guy decided to not deliver my package (but mark that i wasn't there, even though I was), but I needed the package so I had to drive out from berkeley to the UPS customer center to pick it up location was perfectly fine, the people there were friendly enough. i was in, showed them government ID, and back out the door within a few minutes. pretty straight forward, no issues, and it wasn't super annoying or anything. overall a fine experience, ignoring the fact that UPS delivery guy decided to be lazy and not deliver read more

Got a notification that my package was delivered at 2:32pm and I got home around 2:45pm. Notification showed: left on porch, and nothing. No package anywhere. Checked the bushes, all over our yard, all our doors. Even checked our neighbors doorsteps, and nothing. Called customer service who transferred me to the dispatcher and was told I'd get a call back in an hour. It's been over 12 hours and no call back. Even the customer service hotline was no help. Very rude. I looked all over our area for hours and found nothing. The online chat was ok. Still couldn't help me though. Had to contact the vendor who shipped my item and they had to re-send the same item to me. Unfortunately it's going through UPS again. Horrible service. read more

Almost 3 years later every single package coming through this station is being delivered (significantly) late. Just amazing. "Amazing" that UPS showed zero effort to improve that place. read more

Wish there was an option for ZERO stars. My experience is packages are always late. I once had a package dropped off past 9pm when delivery time was between 12-5pm. Getting a package from UPS means I must be home bound all day. Calling customer service 800 number, they try but have no idea how unprofessional local staff/drivers in particular are. I have also experienced UPS state they "attempted to deliver" on their tracking system and I will be home all day when they will not come by. AVOID UPS at all costs. Good luck with holiday season I do not trust UPS. read more

The San Pablo UPS warehouse... Holy cow - why is this den of inefficiency still open? Tracked my package as it whisked thousands of miles in a matter of hours, only to arrive here, where it sat for two and a half days before being offloaded from the container. Package finally arrived, open with invoice missing. I'm tempted to assume they have chimps working here, but I would never wish to offend our proud, primate friends. Shippers take note! read more

Just got back from their customer center. I honestly do not take "it's the holidays, so everything is delayed" as an excuse. FedEx and USPS had no problem getting me my items on time. So to the lady I spoke to at the Customer Center, I did not appreciate your rude attitude. My package was supposed to have been delivered last week. I had to ask to hold and pick up because you had been delaying it for a good 4 days. You told me my package was ready for pick up and after a 30 minute drive and an hour plus wait, I was told I would not be able to pick up til POSSIBLY tomorrow morning. Please get it together. And this is not the only bad experience I've had with UPS. I've had plenty of times where UPS either says it tried to deliver my package and no one was home (when there were people here) or they just kept delaying delivery. It seems to only be the San Pablo location that I have this problem with though. Other locations seem fine. If I could, I would give this 0 stars, if not negative stars as well. It also does not help that I've had to come here multiple times to pick up a package that was supposed to delivered and had to pay $5 for toll because of their mistakes. read more

Totally unsat. Made two trips out here; one was too early because they did not put the package into the locker until Monday afternoon. The second was equal waste of time. Bar code would not take. The longer tracking number would not take. The call function on the locker did not work, but they had number marked above for help. They then told my wife that package was not in the locker but in the nearby building which only is open from 2-6PM. Google Maps says it is an 18 minute drive - could not readily extract the number of road miles. This needs a lot of work - you do not send text to customer saying come get your package and not have it there when it says it is there 24/7 through six days from now. read more

UPS is failing a lot lately even in no holiday time frame. They don't deliver on time for 3 round of my items :(

Easy review here. My package has already been delayed a day, so to avoid any additional frustration I call in last night (the 11th) and instruct to have my package held at the San Pablo facility for me to pick up in-person today. I arrive this afternoon...and my package isn't there. Some nitwit didn't bother to check my delivery instructions and put my package on a truck anyway. Considering the backlog UPS must have, I'm not having any hope that my package will arrive by midnight tonight. If I have a choice in delivery services, I will NEVER choose UPS ever again. read more

Helen is by far the best person I've ever dealt with from ups. Besides giving me a direct line to the good customer service for future use, she was willing to drive me home (I'm a Berkeley student and had to take public transportation there which took like an hour and a half). And she even offered me a water bottle when she realized I took a bus there and it was kind of a hot day. read more

In all of my years in delivering packages through UPS, I have never received such horrible service. I should have known something was up when a few months ago, AT&T sent me something via UPS and it never appeared at my door even though UPS states they left it on my door step. This time around, I received confirmation both from email and a UPS customer service representative that I would get my package on Friday 12/5. So I took the day off thinking I better be there so that they couldn't say they delivered it and not show up. When I hadn't received it after 7pm, I called customer service and they advised me that it would still be delivered that same night, but that it would be as late as 10pm, maybe later. So not only had my day been wasted, I was a fool to stay up until midnight waiting for my package. I then get an email alert at midnight stating that my package was rescheduled and would be delivered on Monday (today) 12/8. Frustrated, I call the next day just to be told that they don't know what happened and that I would get my package on Monday during normal business hours. Well, Sunday night, 12/7, I get an email stating that the estimated delivery time would be between 9am-12:45p. I think, great, I will just take half a day off. I wait until 3pm and call customer service. They assure me it would be delivered and was told that they don't send emails with estimated times. This infuriates me and ask the representative if she would like me to send her a copy of the email. The representative advises me that she can escalate the call to someone that can make sure this is handled and that they would contact the service center. So I speak to the "escalation" department and all she could do was send the service center a message. So I wait for a phone call. Luckily I get a call back within 30 minutes. I'm thinking, okay, we are getting somewhere, they are going to look into it. A person by the name of Julia answers and every time I try to get a full sentence in, she cuts me off.... argh I am getting frustrated and point that out. She apologizes, but then continues to do it. I ask to speak to a manager and she identifies herself as a manager. I then ask for a corporate phone number and she said she didn't know it off hand and she would go get it. Some other female (forget her name) comes on the phone and asks how she can help me. I ask if I was transferred to her and she said she just picked up the phone. I go through the whole process and she ultimately tells me my package will be delivered by 10pm and in the middle of me confirming what she said, she hung up on me. I will ALWAYS consider any other shipping method before I go to UPS from now on. There are too many other options out there and no one deserves to be treated that way. UPS sure is going down the hill and it's a shame. Or maybe it's just that it's the east bay. read more

Amazingly poor customer service. I arranged for parts to be shipped to my house. They showed December 28 as the scheduled delivery date. The package showed as being scanned in the morning and on the truck for delivery. At 5:00 PM, the message appeared that the package had been left back at the San Pablo facility, so would not be delivered until Wednesday, January 2 (making a total of 9 days from when the parts had supposedly been shipped). That the package was NOT left at the facillity and was in fact on the truck is indicated by 1) the fact that they scanned it in, and 2) when I called, it was not in the facility, but had to be retrieved from the truck. So evidently the driver simply blew off the delivery. Then a call to UPS, who informed me that there was no Saturday delivery and that I would have to wait until the following Wednesday. The fact that I found extensive online comments on Saturday delivery failed to sway the guy on the phone. Then called back to get another agent and he said again that Saturday delivery was not possible. When I pointed out that the problem was their failure to deliver at the scheduled time, he said essentially "Tough luck, buddy". Finally, after continued questioning, I did find out that the San Pablo, CA facility had a time when I could drive to pick up the package. After 40 minutes of driving, I was able to pick up the package between 8:30 and 9:00 PM (different stories on whether the facility was or was not open on Saturday, so I went for the sure thing on Friday night). Of course these guys essentially have a monopoly, so even commenting here or anywhere else is probably a lost cause, but people may want to think about using other delivery services where possible. That is certainly what I will do. read more

So since the UPS truck was late I don't get the gift that I paid to be overnight for Christmas day that was pose to come Christmas Eve! So I wanted to pick up the gift which tracking says its in San Pablo, which is actually in Oakland. And I can't pick it up at either locations cause its on a truck that want be leaving...! WTF If your company is late, it only make sense to make sure people get their packages to their door no matter how late it is! UPS SUCKS!!! read more

Ordered something online to get it on Thursday. Didn't show up. Today is Friday at they said they'll drop it off at the end of the day. STILL didn't show up. Now I'm supposed to pick it up but it's closed on Saturday AND Sunday! What the hell?! read more

This is a review for the customer service center and not the UPS delivery service. I came to pick up a package and the staff member Hanako was very helpful, courteous, and friendly. She walked over to show me the bathroom, looked after my package while I was going to the bathroom, and she and a coworker helped carry the fragile package into the back of my ride. I honestly did not expect such good service and friendly folks at a customer service center at UPS. I am really grateful for the positive experience because it compensated for the frustration and negative experience with the delivery service. read more

My issue is with the drivers. At least three times, I've received notices on the door indicating that they were unable to deliver, when I've been at home, sitting not more than 20 feet from my front door. If the driver had rung the doorbell or knocked, I would have heard them. read more

It is in the middle of nowhere but the actual process of getting your package is really easy.