Had a big package to send out. They let me use a cart, got it in and got it put in the system quickly (I already had the label) and I was out in less than 5 minutes which is how it should be. They have a self serve thing but for some reason this one doesn't have the hand held scanner which other Fed Exes have, I'm not sure why. But I like the fact I was in and out quickly. I'm sure I'll have other stuff in the future, let's see if it's like that all the time. read more

I walked in at 10am today to ship a box and the assistant manager "Madana" still did not have her cash register ready as i was paying in cash--- like come on!! You guys opened at 9am!! She told me it would take her 10 minutes to open her register to accept cash. I did not want to put this shipment on a card but i had to because i had to get back to work. Totally unacceptable service. Get it together! Her attitude sucked too - not a nice person at all. A very poor choice for an assistant manager. Go to Abby - much better customer service and always gets it right! read more

I always have a great experience at this location . I come here for my binding needs , and they have never let me down . They're usually really good at doing it the same day , but today , it took at least 5 minutes . I was in and out if they're so quick , and I'm always so thankful they can bind my items in less than an hour . They have at times said to come back later that day, but it's still same day service ! The binding is always so good ! and the cover sheet they use is such great quality ! & don't get me started on the price !!!! The customer service from everyone that has helped me has been great , I don't have any complaints about this location . I 100% recommend anyone come for their binding needs! read more

FedEx Office Print & Ship Center - cover sheet & binding - Printing Services Near Me - Pinole, California

I wanted to say what a pleasant experience it was coming in to ship out a package. Ethan (I think that's his name) was such a sweetheart, absolutely polite, and helped me with my package which I had haphazardly thrown together at last minute. I was concerned that my package was lost because the tracking had not updated but he took the time to help me figure out what happened and was honest about what he thought the issue might have been. Thank you, Ethan! (BTW package made it fine!) read more

This location has the best customer service at any fedex I've ever been to. They are quick and efficient and helpful and patient. The manager is also almost always present at the front desk to help. I always go there for my shipping needs. The quick scanner makes my prepaid shipping drop off take less than 60 seconds, with a computer generated receipt. read more

FedEx Office Print & Ship Center - The self service drop off kiosk - Printing Services Near Me - Pinole, California

Love this store. New added addition, Chris, only makes it better. Chris is knowledgeable, patient, professional and generous with his time, even when others customers are in the store. Im a regular.....will return again and again. Thank you Chris. Sincerely, Patricia read more

Kris in production was jovial, efficient, pleasant. I am an artist so I am picky. He happily showed me first copies, that I approved and made four more copies of three originals. I'll be bak! read more

FedEx Office Print & Ship Center - San Pablo Dam Reservoir c. 2005 - Printing Services Near Me - Pinole, California

I was traveling and needed to print out wedding seating chart. I was running out of time and called this location to see I can stop by with a USB to print on the self-serve machines. The staffs here are friendly and helpful. Because I'm visiting, I don't have all the tools with me (ruler, cutter, etc.). I was able to borrow these items from them and returned them afterward. I was able to print and cut in one visit. I also purchased a thicker cardstock for printing too. I highly recommend calling if you're unsure about services and products they offer. read more

Ship and go QR machine isn't working. 2 out of the 3 computers printing machines dont work. Might as well be closed

No issues until now. Not sure why FedEx would not allow a battery to be mailed out but would be fine if the battery was attached to a device when sending. So long as the item is packed properly, there should be no issue. read more

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Do not drop off your packages at this location The Asian looking associate is not well trained and of course being a Saturday they are not staffed well. There is no manager even on duty . Sooo horrible . Use UPS read more

I always drop off my packages here no problem. The line may have 2-3 people at most normally. I'm unexpectedly busy days there may be 5-7 people in line, and with social distancing the line ends up out the door. If you you're just dropping off a package and don't need a receipt, you don't have to wait in line and can just drop it off. If you do want or need a receipt, you have to wait. read more

Nice, large, fully-equipped space with helpful staff. Full-service store with supplies and all services. Somewhat limited parking.

Theo is FANTASTIC! He is very kind, friendly and professional. I am very happy with the customer service support here. I will definitely be returning! read more

I just use this place to drop off all my returns. Their staff are pretty friendly too.

Rude, inconsiderate with getting delivery, my daughter just had a baby and can't pick up a delivery, we faced time with the manager with my daughter showing her Identification, the manager refused to take it into consideration. And so she has to find another way to get it herself, they said it's their policy just because my last name is not the same as hers which is even more unacceptable reasoning. Clearly they are giving us a hard time more so harder that she has to go get it herself after just having a baby read more

All I have to say is that Khammany provided amazing service and had my documents coiled in less than 10min! He knew I was in a time crunch and took the time to make it happen for me! THANK YOU! read more

Staffs are nice Even though I didn't ask for help ,! They helped me out right.away ! Work efficiency

Shout out to Camy who helped me with a printing project. She's very competent and enjoyable to work with.

Very helpful people. I had to print out 3 copies of brochure for a school project on 11x 17 unmated paper. The sales associate was extremely helpful especially when one of the printers made an inking mistake and the associate was able to discard the charge for that error. I would recommend this business for anyone for local printing. read more

FedEx Office Print & Ship Center - A brochure for a school project. - Printing Services Near Me - Pinole, California

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My go-to FedEx. The service here is very nice and helpful. I love that FedEx has made it easier to print things with their printers/copy machines. You just email your documents to FedEx and it will give you a code to input in their machines so that you don't have to bring a USB or bother the staff to help you. The process is fast and the machines themselves take your card payment. I also send a lot of packages out of this FedEx, and every time, I've never had a problem. I've seen customers run into problems while I've stood in line, but the staff is very patient and try their best to help everyone out as much as possible. Parking is abundant. But the strip mall is kind of tight. So make sure you are careful pulling out of your parking space. read more

Rude customer service. I couldn't even get the name of this middle aged woman working there because she basically told us to leave from the front door. Because of the coronovirus "pandemic" only one customer can be in the store. It was raining outside and she still told us to wait outside. She didn't want to help us at all. We had a package to return and she said she couldn't take it. There was no reason and no answer to why. She was a white woman with middle length hair ‍ if that information helps anyone. I don't know if it's because we are Asian and I don't want to bring the race card but it's annoying how she just saw us and raised her hand at us to stay back?! Yes...we are animals. That is the best way to tell us to leave read more

Tried to drop off a package at 6:05 tonight. Although on Yelp it says their hours are until 8 PM Monday to Friday, this is incorrect. Their hours were last updated two months ago. They were closed, and although I knocked to just tell them to update their hours on Yelp, nobody would approach the door for me to tell them that through the glass. They ignored me. Please note that I cannot comment on their service during hours when they're open. They may be great. But they need to update their hours on Yelp so people don't drive all the way out there expecting them to be open. read more

Exceptional customer service, clean large place, very well lighting from the beautiful sun beaming through the super large windows, the supplies within this store for sell were well organized and the person behind the counter was warm and welcoming so you need assistance come to this place they offer service with a smile plus they also have the mail box inside this facility for shipping your COVID-19 testing and other items they have a schedule for the inside mailbox of 4pm last pick up for the day. read more

Sometimes there is a need to print addresses on envelopes. Home printers don't do this very well. One would think that a national copy and printing center would have the capability to do this in house. We went to print about 100 and, though the copiers used in the establishment have the capability, the option is either turned off or the workers were unable or unwilling to help make it happen. On top of that we had to stand and wait and flag down an associate to try to help. Not a great customer service experience, but also unhappy with this company's capabilities. read more

I was apprehensive because of the negative reviews but I had an easy and pleasant experience shipping a commercial package internationally. The staff were friendly and knowledgeable. On a late weekday morning there were only a couple people in line and everyone was following COVID safety precautions. My package arrived unscathed in less than a week. read more

I arrived at the FedEx office in Pinole, CA on Fitzgerald today to find a line of about 6-7 people waiting at the counter. Unfortunately, there was only one clerk on duty as this office is short-staffed. Kamy, the clerk who was working by herself, managed to help everyone in line with a calm, quick and courteous demeanor. She is a knowledgeable and stellar employee. FedEx is lucky to have such a sweet, smart employee! read more

I use this place to hold my Fedex packages. Customer service is very slow. They need to hire more people. Every time I get there, there was only one staff working. read more

I went in today with my daughter to print and send some documents for a family emergency and the owner was so abusive and rude that I broke down in tears in the middle of the store. When I began to cry he started to threaten me in front of my young daughter and became really agressive and frightening. We ended up going to UPS across the street where the team was super courteous and helpful and will never go back to Fedex Pinole again. read more

Never again will we use this store due to lack of security precautions. Have been on the phone with fedex 3 times today trying to track down a package that was dropped off here on February 10th and was to arrive in Elk Grove via fedex ground. It is now February 21st and according to fedex online, the package (with a pre-paid shipping label) is still in Pinole and never left. Someone decided to help themselves to the package's contents- hope it was worth it. Fedex is not taking ownership or responsibility for this. read more

I was driving home from San Francisco one day and realized I had forgotten to print some papers I needed for work. I stopped by this location and was greeted by a friendly employee, Tylar. She was very knowledgeable and helped me use the self service print station. I was able to print documents from my email very easily! I got the papers I needed and didn't have have to stress! If I ever need to print or ship, I'll definitely come back to this location! read more

It's no wonder they have such a low rating. The people that work here clearly don't want to be here. The location was convenient so I wanted to give it a try to make copies, but they didn't help and ended up cutting part of what I wanted to copy off of the page. No help. Terrible copies. Color sucks. read more

Unbelievable, horrible, customer service from the store manager!! And even to his own delivery person, right in front of me, as a customer!! I am so disappointed and embarrassed for FedEx employees who have to endure that!! I'm going to have to go all the way out to Martinez because I refuse to be treated that way when I'm giving him money! read more

I came here today to get my bf's customized cake toppers printed out in a thick glossy paper. Alexis helped me out and she got it done sooooo quick. She was so helpful and very nice I had so many bad experiences with a lot of Fedex Office locations but Alexis changed all that. Thanks Alexis! I'll come back and make sure to see you. read more

Arrived 1st time and no sign at the door saying they were open to seniors in the AM. Went in later these young ladies behind the counter were just blabbing away with each other and treated me like I was stupid. read more

It was busy and only one man running the show: notarizing, copying, taking in mail, and checking in shipping deliveries all at the same time. We had to wait a few minutes for him to tend to an elderly man's notary and faxing while explaining everything to him but it showed he cared about customer service and so if I'm in town, I will go to that location before I go to the actual post office. read more

Friendly staff, cleanliness! I was able to get in and get out, everyone were in compliance with COVID standards. The machines were spotless and easy to use. read more

CAREFUL. I returned a phone through this Fedex and when I dropped if off the stud girl working at the counter did not want to give me a receipt but I demanded one. Funny thing is Samsung contacted me to let me know they received an empty box and tried to charge me for the phone I was returning. So my phone was stolen. Do not trust this place with your expensive electronics, they will mysteriously dissappear. read more

I shipped my Louis Vuitton purse and asked them to help package. My item was packaged & delivered with care. No issues.

3 stars because what else would I expect from a place like this? The employees are nice and decent. Got a little hood in them but doesn't change their customer service. I rarely go into print shops so I can't be too harsh. But they get the job done so I can't complain too much read more