I ordered and paid for a deep cleaning of our house. At best I received a quick clean. After the cleaners left I constantly was finding areas they did not clean (around toilets, behind quilt rack). I was very disappointed with their service. I was promised the mold would be removed from the grout in the bathroom, but it was not removed. read more

I have been using Upstairs Downstairs Cleaning for many years and I am very happy with the service that I have received. Danuta, my maid, has been amazing. She is very detailed. She spends about an hour and a half at my townhouse once a month. She cleans the harder to clean areas like the bathtub and dust shower and toilet. She is very nice and easy to get along with. The value is great. Upstairs Downstairs Cleaning charges $135, which is a value when compared to other services I have used. I highly recommend Upstairs Downstairs Cleaning! read more

I need to apologize to the cleaning ladies that I assumed took my sheet since I couldn't find it and had looked all over the house. When I changed my sheets, I discovered that I had placed two fitted sheets on top of each other by mistake. I am so sorry for this mistake, it was unfair to these women. read more

Would not use this service anymore the lady that cleaned was not very good. I tried several times but still she didn't do very goof

I was very disappointed with this company. The women that did the cleaning wore their street shoes while in my house. They did not have a bucket and mop and just dusted my wood floors. There was dust left on many of the surfaces- including but not limited to all window sills. There was residue left around the faucet after spraying the sink with a cleaning solution. The kitchen cabinets were not wiped down. This is just a few of the items that were not cleaned. When I called the company to complain about the service the owner or manager (not sure of her position) stopped just short of calling me a liar. I would not recommend this company. read more

Marietta is so nice and sweet and she does an amazing job of cleaning my entire home. I would recommend her and this company to anyone I know. It's such a good feeling to trust someone in your home and I feel very comfortable with Marietta. She shows up on time and is fast and efficient. Keep up the great work! read more

Upstairs Downstairs offers excellent service at reasonable rates. The staff are reliable, courteous, and hardworking, always asking if I need anything special. I cannot imagine using any other company. read more

I have been using this cleaning service for many years and have been very satisfied. Dana is my regular cleaner and she is great. My ceiling fans and lights are dusted, glass surfaces shine. The only difficulty is that most of the employees are not fluent in English, so if you have special instructions for them, call the office or show the person what you want done. read more

They over promise and under deliver. I requested certain days and only 1 maid. They said sure and only did it once. Left me 1 month with no cleaning and told me they need to do 2 people. Also, they make you cut the check directly to the maid....Little shady......Stay AWAY! read more

Oxana is my cleaner and she is phenomenal!!! I have been through a few different firms, and I'll admit that I am picky, but Oxana really is the best! Walking into my house on "cleaning day" is the best feeling ever....hardwood floors shining, everything dusted to perfection, and bathrooms sparkling! Jill the owner is also really great to work with as far as schedule changes.....also very delightful!!! read more

Sylvia and Dorothy were just here and did an excellent job! They were so professional and so nice! Ian so glad I found them. This was the first time I had a cleaning service and so glad I found them! read more

The ladies at Upstairs Downstairs do a terrific job cleaning my home. They are extremely reliable. The customer service from the main office is outstanding too. read more

Not a good experience. My flooring was still dirty, Donna used a wet mop on hard wood flooring! Had to ask to clean glass on coffee tables, wipe off couch. No front door or patio windows were cleaned. Used my swifter, vacuum, feather duster and dish soap! I called left a message for the owner Jill Davis and no call back. I called again few days later spoke to Jill she stated was waiting to speak to Donna her employee first before calling me? I am confused? AM I NOT THE CUSTOMER HERE? I was over charged for my house size and the cleaning was not acceptable. I will be looking at the hard wood flooring for damage with mopping with so much water! read more

Upstairs Downstairs highly professional, friendly staff and workers have kept my house spotless for many years/decades. They also do special projects whenever I ask. Did I mention fast? read more

We have been using them for 2 months now and we are very satisfied with there service. They come every 2 weeks to clean my ranch home and man there fast. What took me 3 1/2 hours to do myself, they do 1. For the record I saw the review about the note, these girls are foreign, so there not much for conversation, any special request you might want to meet with them to tell them personally. Other then that they have been a big help pick up the phone and call jill she's very polite and responsive to your needs :-) read more

I would have liked to given 3 1/2 stars, but I guess that is not an option. Let me start by first saying I have never had my house professionally cleaned. I really did not know what to expect nor have a past experience in which to compare. I called and told them I wanted a thorough cleaning. I guess my idea of a thorough cleaning was different then their idea. Yes, my house was cleaned beautifully. Yes, it was cleaned better than I have been able to clean it, but thorough it wasn't. My ceiling fan in the bedroom is still covered in dust, my baseboards were not wiped down, there are still some cobwebs in the corners of my ceiling and my tiles in my bathtub still had water spots. (Hey, don't judge me, this is why I hired a cleaning service.) Maybe I needed to better explain what I wanted. That being said, my house still looked great!! I loved having a clean house. Would I hire them again? Yes!! I'm already thinking about the next time. If I want a thorough cleaning though, I will better explain myself. read more

They did O.K.. However I do not think they could read my note. My only note by the way. Ask prior if they could read a note to Jill and she said "Oh yeah sure" Well I was having a open house on September 20th left a note for them to concentrate on the main level. Note was gone but the cleaning was not done. Never cleaned a mirror properly, never once wiped down a cabinet ever. Plus broke my vacuum. Yikes! read more

I am VERY pleased with this cleaning service! Their prices are fair, they are easy to communicate with, and they do a great job. This is my first experience with a cleaning service and I couldn't be happier. I highly recommend Upstairs Downstairs. read more

I started out with Sylvia and Dorothy and felt they worked way too fast. In fact, after they left, many things were skipped. They were nice and professional but too fast for me. I then was switched to Veronika and Danuta. They were also fantastic, at first, but then every time they left my vacuum cleaner was broken. Vernoika took a maturity leave and Danuta took a leave as well and I was reassigned Kristyna and Matieta. They are the BEST crew I have had. They were wiping my ceilings and all the moldings in my living room and dining room. I have never had such a detailed cleaning. They were here the full 3 hours and when they left, my house shone! I can't wait for them to return. Jill Davis is fabulous to work with. She is very professional and patient with my crazy schedule. And she is fine with me having people only 1 time a month, which most cleaning services will not accommodate . I highly recommend them! read more

I used this service when my regular service had to take a month off. I would recommend them. Reasonable prices, good and friendly crew. Nice folks. read more

I hired them to clean for my Mom and they did a great job. I will definitely use them again!

We purchased a gift certificate for my mom as a birthday present and it was probably the best gift we've ever given her. Mom liked the team that cleaned her house so much that she now is a regular client and thanks me every time her house gets cleaned. Great company and great customer service! read more

The team at Upstairs Downstairs is wonderful. We've had several teams over the years and have thought all did a wonderful job for us. They showed up on time consistently and left our house spotless. Nothing beats coming home from work to the whole house being perfectly clean. The prices are very reasonable and I feel comfortable with them being in our home if we're not there. read more