One of my favorite experiences when I lived in Richmond was coming out to an Uptown Alley location nearby and enjoying all the great offerings they had, so I had high hopes for my visit here. Sadly, it just didn't turn out that way.
My review is only for the bar, as our experience there was so unfortunate that we decided not to bowl (not that we could have anyway with the line out the door for bowling spots). We went fifteen minutes before being acknowledged, which was surprising considering we were sitting at the actual central bar and the bartender passed by us a number of times without making eye contact. When we did get attention and put in an order, that was the last we saw of her for quite some time, as it was the manager who ended up bringing our food and drinks. We saw him bussing tables as well, which makes me wonder just how badly off they were in terms of staffing. Here's the catch, though: just say hi and apologize for it taking so long due to short staffing and someone will be by. Most people can understand that, and after years in food service myself I can DEFINITELY understand the struggle. However, avoiding customers, cussing about the situation, and just generally being unpleasant absolutely destroys my ability to be sympathetic. When the bartender finally came around again, we got the check, paid, and left. Despite all the delays in service, receiving drinks, getting our food, and every other step of the process, there wasn't a single half-hearted apology or offer to comp us something from the check. If they wanted us back, they had a funny way of showing it.
The food and drinks were okay but certainly not worth the price or wait, and the design/volume of the area made it hard to hear each other there. At least they had plenty of parking outside. Glass 10% full?
Overall: 2.0 stars
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Pros:
- They get a score boost because the bowling looks really fun, which we would have enjoyed if the lines weren't an hour long and the bar experience had gone better.
- The beer and food were okay (not great).
- Plenty of easy parking in the lot outside.
Cons:
- The bowling staff couldn't handle the line, the manager couldn't handle the overflow work, and the bartender couldn't handle... well... anything.
- High metal ceilings don't help the acoustics much in a place like this.
- You need a better system for bowling check-in if your in-person line is out the door. It's 2021, make your app do the heavy lifting for you.
- Sometimes a quick apology or small comp is enough to convince someone to return and give things another try some other day. Hard to be sympathetic when staff are just being unpleasant about it all. If I learned one thing in food service, it's that when things go wrong, you have to do the best you can with what you've got and hope people recognize that you're putting in the effort. read more