I have had a great experience so far with getting new stuff for my 2 new pups there, it's always…read morenice and clean and well organized and easy to find what you're looking for. The team was very helpful in getting down some hard to get items and we had to make two trips in and out to get everything we needed with no fuss. We even set up puppy training while we were there and had a coupon for money off for one of the pups and the manager was nice enough to give us the discount for both of them! The reason for the four star review is because we have an older dog who we brought in for grooming and to be honest it wasn't the greatest job. Her nails were not trimmed on her front feet and she had tons of loose fur still coming off of her after we picked her up.

Your customer service is unacceptable! I placed an online order 46 hours ago... WHEN are you going…read moreto fill it!!! I called you twice and a recorded message put me on hold, then told me to call back because you are to busy to pick up the phone! When I come to your store, there is never any people in it! Get your sh*t together and fill my order!!!!!!

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I absolutely recommend this business not only are they courteous, helpful, and knowledgeable, but…read morethey carry just about everything you would ever need and if they don't have it, they could probably order it for them. They are so accommodating.

Great staff and selection very clean store and service is above other pets shops aroundread more

If I could give them (and Sam in particular ) 10 stars I would. I have an extreme situation. my cat…read moreis obsessed with their treats. I mean, if we ever (heaven forbid) run out, he will scream, blood curdling screams until I can reach Sam and check to make sure my next delivery is in the mail, turn up the music and hold my breath until that little white box appears in my mailbox. just a couple of days ago, we were in a crisis. between the screams and the sad face I was considering walking to a Oak Bluffs. I called and spoke with Sam, who couldn't have been more understanding the severity of the situation. she looked into express mail and it was going to be very expensive and the cookies would have arrived just one day earlier. I ordered earplugs from Amazon and we soldiered on. I kept him distracted with a bird on a string for as long as I could and he made it through the night, sharing some honeydew melon seemed to satisfy. the next morning, in anticipation of another day of turmoil, I have to admit, I kept my distance from my furry friend as much as possible. the mail arrived around noon and I thought about going for a long walk, but I had plenty of work to do here. imagine my delight when I saw that white box with the Vineyard return address. It was my turn to scream. Both of us spent the rest of the day smiling. Each of our prayers had been answered. I filled Star's bowl and he ran up immediately to get started on the cookies. I haven't tasted them myself. But they must be something pretty special given his love of them. let me add, there are no other cookies that he will even try. He is a bit of an eccentric when it comes to food. One of the best parts of these treats is that they are really healthy. so you can feel good about indulging your kitty friend. Just don't ever run out!

I stop here every year to grab my pups some goods (about 14 years since I adopted them). Toto…read morerecognizes the box every time. I get him the lobster, crab, and then some little fillers. I've bought mugs as gifts for other dog owners too. They seem to be good quality and are handmade. Staff is kind of a hit or miss here.

Cool helped might pet really nice all the place I have yet mine dog didn't like but every time we…read morepass by Petco she wants to go in

I was so impressed with the care and quality that our dog Harvey was given…read moreWe are back in the area and want to book another appointment Jackie Soltys

What great service. Rob himself came to help me out with my father's tank. A truly wonderful man…read more Thank you Rob & Seascapes!

From the owner: Specializing In The Install & Maintenance Of Salt Water Aquariums.read more

Horrific Experience - Rude Staff, Neglected Pets, and Police Called on My Wife…read more We dropped off three pets at 12:00 noon, exactly as scheduled. The groomer told us they'd be ready in about three hours. After not hearing anything for quite a while, we called several times to check in--but couldn't get a live person. Just voicemail or endless ringing. By 4:45 PM, still no word. My wife went to the store to check in person. Instead of being greeted or updated, she was rudely snapped at with, "Are you Kerri? You were supposed to drop off the dogs at noon." She replied that I had already dropped them off at noon, just like we were told. The woman dismissively insisted there were no dogs there, and that the groomer had already gone home for the day. Unwilling to accept that, my wife walked into the grooming area herself and found all three of our dogs soaking wet and locked in cages, clearly uncomfortable and left completely unattended. There was zero explanation, zero communication, and no apology. Rightfully upset and thinking the pets could have been standed overnight, my wife cursed out loud--and I don't blame her. She immediately retrieved the dogs and took them home, since no services were completed and our pets had clearly been neglected. To make matters worse, instead of taking any responsibility, the owner actually called the police on my wife for "non-payment"--even though the job wasn't finished and the service was nowhere near acceptable. I did go back the next day and paid in full, with a promise that I would tell everyone I know not to solicit Baers. This was a disgraceful experience from top to bottom. From rude and disorganized staff, to abandoned animals, to the utter lack of accountability, and finally the outrageous decision to involve law enforcement over a failed service -- this place has no business handling people's pets. We will never be back, and I urge anyone reading this to think twice before trusting your animals to this store.

Awful people, awful place, if I could give negative stars I would, my dogs were left wet in crates…read morewithout anyone there, they said the groomer quit and left.

So happy to have come across this amazing place!!! Popped in today without the pup to pick up a bag…read moreof his favorite food - they are one of the few places in the area that carry it - and was so glad that we did! Such an awesome selection of top notch products, treats, food, toys, etc. for pups (and kitties too). What makes it even better is that it's right next door to Cape Cod Beer so you can go next door for a pint (or two) after. The owner Nicole was there and could not be nicer. Really hope people support this great local spot - I am now a loyal customer and will be sure to bring my little four-legged furry guy with me next time

Was so happy to find this pet supply store. They carry the best quality foods and treats. I found…read morethem through the Stella and Chewy website when trying to track down their food on Cape. They also had refrigerated raw diet food...I don't use the particular brand as my dog likes freshpet, but good to know they have such a wide selection. Much of the food is made in USA, Canada, and single ingredient or minimal ingredients....they also carry grain free items. I bought some baked dog cookies with the yogurt frosting and a couple of bully sticks as well. The owner was there and she is so friendly, welcoming and helpful. Highly recommend!

We looked for months for a puppy and kept getting scammed online. A friend recommended mini golden…read moredoodles of Cape Cod because she had got two dogs several years apart from here and had the best experience. We spoke to the owner, checked out the website and my partner made a visit. And in two days from that we took home our new puppy a mini cava doodle. It's a nice shop where you can go look at puppies and several different breeds. These are certified and health guaranteed and high price reflects the breeding. You can play with them and meet them all. Our puppy is wonderfully crate trained from day one when we got home. The potty training is going very well so they obviously did some work with her. She's so sweet and so smart. We're very very pleased with our new puppy. Thank you cape cod doodles, our home is happier now!

Two years ago I found Mini Golden Doodles of Cape Cod and fell in love with a little Cavapoo. Every…read morequestion was answered with care and expediency. Fast forward to Pippa seemingly bored with her cat family I thought she needed a playmate so I questioned my Vet. A resounding yes was my answer and I was back to Mini Golden Doodles that weekend. I first was going to get a second Cavapoo but this little boy stole my heart. He is a Mini Golden Doodle and now the family is complete. Thank you Mary and your team for such lovely pups. I adore mine