Waited for a total of 50 minutes for mister Morrill who only seemed to really dislike my previous Dr., Dr Ladien of 7 years. I have never been so dissatisfied to hear a doctor complain so much about another doctor above my needs. The negligence of this doctor is outstanding being that he should be looking for the interest of his clients. But only seems to be interested in the payment of his clients. I have now filed a complaint, but hopefully no one will have to deal with the lack of professionalism this "doctor" has. Find another place or ask for another doc. Wish I would have after I saw all the terrible reviews on this doctor. read more

Very rude service from the customer representative Natalie M. who hung up on me while I was explaining my frustration. I should have checked Yelp first. Terrible communication and customer service. Also, if they overcharge you for a visit you can expect a paper check within 45-days. Unbelievable. read more

Grain of salt warning, weighing in on the quality of care you will receive here from the reviews from the patients is a catch 22. Some of us may be average people navigating rocky territory and others may have the emotional range of Riccardo Muti ore none at all and aren't concerned to make this quality public information via Yelp. I have mixed feelings about the therapeutic process, but one think I've learned is that doctors are human, therapists are human, receptionists are stressed out, overworked humans who have to deal with patients respectfully and with a smile, and all of us have just enough of an idea of what were doing to convince ourselves that we deserve our titles or paychecks or whatever it be. Seeing any professional requires an immense degree of personal responsibility because there's no way to know what quality of caregiver they are and everyone has a personal preference. My experiences here have been intense and varied, but the great news is that there are so many doctors and therapists here, you can try a few out. It may be awkward to see you ex-therapist in passing, but no hard feelings, this is about you. It would be even more awkward to see your real ex in the waiting room. I've been going here for a few months and have never had an issue with scheduling. They text you twice before your appointment date. My insurance always goes through promptly. It's right off the red line Lawrence stop and there is soon to be great parking. The water is cold and drinkable. The temperature is nice and warm when it's cold and nice and cool when it's hot. Therapy is what it is and very personal. I can't really imagine a 5 star anything that has to do with psychiatric conditions but as far as what counts for me (privacy, respect, communication), this place holds up. read more

Dr. Richelle Porapaiboon is the best doctor I have seen in a while (she specializes in ADHD treatment/therapy). She is friendly, proficient, compassionate, and genuinely concerned for her patients' success & well-being. Making an appointment with her lovely receptionist Emily (who incidentally is also her cousin) and getting all my questions answered by Emily and Dr. Porapaiboon was not only easy but pleasant. This was the most stress-free & stress-reducing doctor's visit I've ever had, the way all doctor's visits should be. read more

Dr. Cao was by far the least helpful, respectful, or personable psychiatrist I could have ever imagined meeting. I came in because I (and my psychologist) found that I presented a plurality of symptoms relating to Adult ADD. She told me that because I did well in school that I couldn't possibly be diagnosed with anything related to ADD and that my occasional marijuana and alcohol use was "very concerning". She mocked me for being concerned with having a proper diet and exercise regimen while also drinking on a Friday night. She was rude, condescending, and seemed utterly baffled by the prospect that one can drink in moderation and still be concerned with their physical wellbeing. After repeatedly telling her that I didn't find cognitive therapy useful, her only suggestion for me was to stop using any drugs entirely and to go do more cognitive therapy. Her final diagnosis was that my supplementing Vitamin D could be the source of my inability to focus on and enjoy conversations with other people. Spot on Dr. Cao, spot on. read more

STAY FAR FAR AWAY I really wish I could give negative stars. This place does not even deserve 1 star: By far the most unprofessional, unorganized and uncaring doctors office I've ever been too. I set up an appointment online, and then someone confirmed my appointment for 4pm Friday. I show up a 4 to an empty office with a unwelcoming woman at the front desk. I informed her I was there for an appointment and she seemed puzzled as if I said something crazy. "Are you sure ?" Uhm yes b**ch why else would I come here ? She then proceed to open her mouth and say "Oh they didn't text you ? The provider you were supposed to see is out sick." I stood there shocked, and pissed and angry. First off, notifying clients by text ? Wtf. You can pick up the dam phone. Secondly, I should have listen to the other reviews. This place is crap. Do not waste your time. This place needs to be closed down because they do not care about the well being of the people they claim to serve. Please read to the other reviews and choose a different place to go, for your mental healths sake. read more

Very disappointed with this place. I reached out online to try and schedule an appointment with a specific provider and was contacted a few days later by an unnamed receptionist asking who I wanted to see. After many unproductive back and forths about us trying to set up an appointment 3 WEEKS INTO THE FUTURE, the chain finally ended with me thinking I had set up an appointment. I show up 3 weeks later only to them have 0 record of me setting up an appointment. I am so beyond frustrated with this place. I received 0 confirmation of the appointment, so I guess I should have been suspicious. Very poorly managed office and impersonal experience. read more

Hope anyone who needs help reads this before going to Uptown Psych. The few good reviews of this place seem to stem from one former Doctor: Dr. Richelle Porapaiboon THIS DOCTOR IS NO LONGER AT UPTOWN PSYCH I was a patient of Dr Porapaiboon and still had Uptown in my phone contacts so when I needed to refill on my ADHD medication I called them and made an appointment to see Dr. Dasai on July 15th. This was booked as a first time appointment - read more $. For this first appointment I don't think I was ever asked my vaccination status and I can recall no covid health screening or questions. I next called Uptown Psych on December 1st to make an appointment to see Dr. Dasai. I spoke with the call taker and she asked if I wanted a virtual appointment, I told her that I did not want a virtual appointment. I show up at my appointment December 7th on time and I was told that the appointment was scheduled as a virtual appointment. I was a fairly upset. I asked that my records include a statement that I am not interested in a virtual appointment, I don't have have regular cable or dsl. I don't know if I could use a hotspot but I I don't think it has the bandwidth. Either way I don't want this type of interaction. Before I leave I make an appointment for the following week, December 14th. On December 9th I develop a mild sore throat. As a precaution I decide to get a PCR test for covid. I spoke with someone fairly knowledgeable and was advised to take 2 tests. On Friday December 10th I went to two different testing locations for the tests. On December 13th about 24hrs before my appointment I emailed Uptown Psych and told them that I had a sore throat on Thursday but had a negative result on my PCR test. They got back to me and said "To secure your safety and the safety of our staff and providers Dr. Desai has asked if you please switch your appointment to a virtual appointment." I responded that I have had two Pfizer vaccine doses. And two negative PCR tests. I am getting fairly frustrated due in part to communicating only via email and having to type on a tiny cell phone keyboard. But more back and forth with someone who never identifies themselves. I plead for help. They at no point ask if this is a crises or as anything about my state of mind or indicate any concern regarding my welfare. This is a psychiatrist that I am trying to get help from, a medical professional. It says M.D. under his picture! Total lack of concern or regard for an existing patient. I filed a complaint with the Illinois Department of Financial & Professional Regulation. I don't know if anyone is expected to follow the Hippocratic Oath, but I have never felt such disregard for my personal well-being from any type of "medical professional" in my life. Not to be overly dramatic but we are talking about seeking psychiatric help, did they have some way of knowing if I was having some sort of crises? I get more concern from my mail carrier. I truly hope this leads to Uptown Psych being permanently closed. read more

I recently had a virtual visit with Dr. Richelle. We had technical difficulties, but that's not the reason for my low rating. Once we got on the phone we had a great visit and I appreciated that she listened to me about how I know my disease well and know what I need and that I was coming to her just for medication management. The low rating is for what happened after. She prescribed a medication that costs $426 on my insurance, and this is the medication I wanted to take, but when I called to request that the script be modified from 40mg to 80mg so I could cut them in half and save money (the cost was the same for 80mg, so I'd get 2 months for the price of one doing this) Dr. Richelle flat out NEVER RESPONDED. I called the office to follow up twice a week for nearly a month before I gave up and my depression was bad enough I couldn't go without the medication anymore. This is the only medication that works for me, so I don't have the option for something cheaper, and I was really hoping she could help me with this request. Even hearing a "no" from her would have been better than the absolute disregard shown to me. The office kept telling me that she just hadn't responded to her messages. The office admin ultimately apologized to me for her behavior and admitted it wasn't acceptable and he understood that I would not be continuing treatment with their offices. Dr. Richelle's lack of response to a patient request is unacceptable when it comes to medications that are time sensitive for severe psychiatric issues. I can't recommend her or this office to anyone needing treatment. read more

I'll keep this to bullet points and facts to avoid embellishment. 1. After my initial meeting with her, they were to speak to my previous providers and call me back. They didn't. I waited through the holidays. 2. I called and left a message for Dr. Porapaiboon asking why I had not yet been contacted. She did not call back. 3. I called and scheduled an appointment without being able to confirm if they had gotten the information. I paid $150 cash for a full session. Five minutes into the second session with her, she's telling me she doesn't want to work with me. Twenty minutes later I'm being sent on my way. In both meetings she was rude and condescending. I should have heeded all the one star warnings and my initial impression of her in the first meeting. I wish her well but am very resentful she had me pay for a meeting just to tell me she didn't want me as a client. That could have been done over the phone and not in a very short $150 session. read more

Woo hoo! You are smart enough to read reviews before you try things! So continue to be smart and do yourself a favor by thinking long and hard about psychiatry vs psychology and therapy when assessing your treatment options for whatever ails you. Give yourself a pat on the back for thinking about self-improvement... Don't let society stigmatize it. Anyone can benefit from external help! Don't give up. And do yourself another favor by taking this and the other reviews to heart before you take action. Seriously, think long and hard. The psychiatrist herself (Dr. Porapaiboon) in each meeting asks me what I'd like to do to treat my ADD. I realize that it's nice to have options, however I am not the professional, and I really would like the professional to decide what is best for me based on my situation... However, several medications that I've tried for ADD have introduced new side effects/symptoms that are worse than the symptoms of ADD. Perhaps this comes with the territory of medication, but it this point, treating side effects with more medication in addition to the regular medication just seems asinine. In all of my visits over the past one year in hopes of treating my ADD, I have never been offered a therapeutic approach by Dr. P., with the exception of the first visit. Every time it's just try this and try this (medication). One would think that after trying six or seven different medications with results and side effects that are worse than the ADD itself, that a different approach might be necessary; however, again, this might come with the territory of psychiatry. I understand that sometimes we do not have time for therapy at the moment and instead we have to medicate to press on in life; this is the very reason that I started on medication. But if I had the choice to go back and take the therapeutic option rather than dealing with the aftereffects that came from the several medications that Dr. P recommended, I would do it instantly. If Dr. P. really did care about the health and wellbeing of her patients, she'd go beyond feigning empathy during a simultaneously rushed and delayed appointment, and hire a competent administrative staff--one that uses a professional emailing system, not some random guy named Eric, according to the display name on gmail, who has no professional communication skills. Be prepared to hold the secretary-of-the-week's hand while attempting to schedule an appointment or ask for a refill. I've had to give them the name and number of my pharmacy about 5 times. And forget about it if your insurance company needs to get approval for mail prescription delivery. My insurance company told me they called and left voice messages 4 times without ever getting a response. This caused a lapse in my medication. Thankfully the pharmacy and my insurance company provide gap coverage for this type of screw-up. There is no follow-up to appointments. There is no emailing the doctor. There is no greeting upon walking into the office. In fact, they now have glass doors that are closed to separate the patients from the receptionist. Today, all I received was "what's the last name?" as my greeting. Expect to wait to be seen any amount of time from 15 to 60 minutes after your appointment time. I am not the only one; I've made friends and exchanged life stories with other patients because of how long we've had to wait! There is no communication about how much behind schedule they are operating on every single visit I've had except my first visit. During my first visit, I had to avoid this random cat in her office due to my allergies. Overall, I felt like a Guinea pig at this unprofessional practice. They have so much room for improvement, and I will not stick around to wait for that. I'm sorry that Dr. P. is unable to manage her time and find good staff, but we shouldn't be the ones who suffer because of it. Being professional involves managing our expectations, admitting the faults of your system and working to improve service. Remember the day that every single Starbucks closed to work on quality of service? This should happen for Uptown Psychiatry, but I think they might need more than a day. IAt a different practice I've found a therapist who, in my first visit, has already helped me gain more clarity than the roller coaster of ups and downs from the last year's worth of the haphazard medicinal approach to treating ADD. Some other reviewer called aspects of this practice a "hot mess", however, I would just call it a mess. read more

This place is the worst. I've been shuffled around to four different doctors. They keep trying to charge me for a first time appointment even though it's not my fault I'm seeing them for the first time. Every time you call you never know if your previous doctor is still there or not. That office is a circus. It's so bad it's comical. Don't go there read more

It's a hassle doing things online, it's best to just go there and fill out paperwork in person. Depending on who your psychiatrist is, they ask you to sign lots of policies. However, if your just going there for therapy then you only need to sign the telehealth consent form and fill out intake forms, (which is your regular hippa stuff). Receptionist are super busy, so it's best to arrive early for your appointments to get a head start on what needs to be done prior to your appointment. If you are managing your appointments, such as scheduling follow up appointments so that you can see your psychiatrist and don't run out of meds, you should be fine. However, if you're one of those people that waits at the very last minute to schedule an "emergency appointment" just so that you can get a refill on time, like I said before they are super busy. Especially in the pandemic, people are in dire need of meds and therapy. Best of luck out there. read more

My time at Uptown Psych has been confusing. I started my journey with Uptown Psych at the very end of March 2018. My first visit went smoothly and was a satisfying experience. A few weeks after my first appointment, I got a letter in the mail saying my doctor would leaving the practice due to a move. I visited her before she left and she referred me to a nurse practitioner within the practice. I set up an appointment with her referral. A couple weeks later, I get a frantic text from Uptown Psych asking me to call them ASAP regarding my appointment with the nurse practitioner. I call them that morning and nobody answers. I continue trying to get ahold of them throughout the day and still no answer. I then email them and get an immediate response and a call back. Apparently they weren't feelin' the phone that day. I'm then told the nurse practitioner that I didn't even get to meet had a family emergency and has to leave the practice. They also told me all his files had been deleted when I asked them to remind me when my appointment with him was scheduled for... So here we are, not even 3 months into my relationship with Uptown Psych and I'm on my third provider. They set me up with a new doctor that hasn't even started yet. Well, I get a text today telling me that my appointment has been cancelled and that I need to call them to reschedule. This is the end of the road for Uptown Psych and I. This place is seemingly a revolving door of doctors and it's really weird and unsettling to me. I chose my original doctor because of her background and areas of expertise - and then to be thrown around to different providers that I have no clue what their background is and be expected to just trust that they will medicate me correctly is concerning and the reason why I will not be returning. Peace out, Uptown Psych. read more

My therapist, Meenal Patel, is incredibly personal! I feel like I can truly be myself in our sessions. Finding the right therapist can be very challenging, but Meenal certainly eases the process. Dr. Medina has been super helpful too! He takes time to listen, unlike most doctors who are looking at the clock the whole time. I highly recommend Uptown Psych, especially Meenal and Medina. read more

I love this place! They are amazing. Lara has been a rock for me!!! Definitely recommend!!

This office is very welcoming. I am happy I found this place to start my therapy sessions. The front desk staff are very helpful and I never have to wait more than 5 minutes to be seen by my therapist. read more

So, I had previously written that I'd had good experiences with Dr. P. I had for a while, and I thought we were headed in the right direction, but after almost a year of being her patient I had to change my review. The first time I went to see her, there was no wait, and she gave me a lot of time and attention, and I felt she was being really thorough and listening well. As time has gone on, her appointment book has filled up more and more, and she's going to the lengths of having five-minute "refill appointments" because she's booked so far in advance for her normal appointments, which only seem to last about fifteen minutes themselves. We're talking about someone who's prescribing psychotropic meds - having an actual relationship with this person is important. Knowing them and knowing that they know and understand you and your priorities as a patient is important. Five to fifteen minutes won't cut it. I won't go into much detail about the last time that I saw her, but suffice it to say that she was condescending and disrespectful. I went there because something had gone horribly awry with my medications - and I was on too many for her to be able to sufficiently predict how they would interact in my specific situation. And being that she had only seen me a few times (booked too far in advance) and only for a little while each time (overbooked), it didn't end up seeming like she actually understood my specific situation anyway. I am happily moving to a different psychiatric practice where, maybe, they'll actually put my wishes for my treatment first. read more

I'd gone to this office once before and saw Dr. Ledbetter, who's great. Unfortunately, my second appointment never happened. I received two calls--one the day before to confirm the time, and one the following day to make sure I had the correct zoom number. After logging in, I waited 20 minutes which was the full appointment time and no one showed up, so I called the office but couldn't get through. I sent an email and got a response that they needed to collect payment and had been calling me (they have my details on file). I mentioned that I had received two calls only and asked who they'd been calling but got no email response. Then I checked my bank account and saw that the money had been withdrawn. This time, I kept calling until I got someone. I mentioned that they'd said they'd called to collect payment but I didn't get any calls and the receptionist interrupted me, sounding very exasperated, and said she herself had called. I said 'yes, to confirm the zoom number.' She began to argue and finally I said 'You all took the money from my account' over repeated interruptions. She immediately stopped talking over me and said 'well do you want to reschedule for 5pm?' She might as well have asked if I want to put my head through a woodchipper. I'll just deal with Prozac withdrawals while I wait months for another provider, rather than going somewhere where the staff straight-up lies to cover their mistakes. Judging from the other reviews, they've gotten caught in a few of them. read more

I saw Dr. Richelle Strauss (Porapaiboon at the time) about 5 years ago and I still think of the truly traumatic experience I had with her. It has caused me to be wary of any new psychiatrists I work with. I have never felt more shamed for my mental illness in my entire life. I was twenty at the time but she insisted that she speak to my mother without me, and would cut me off or completely ignore me when we all spoke together. I've had psychologists and psychiatrists for the majority of my life and I have never had a worse experience. Please do NOT go see her. It can be harmful for the way that you see yourself and your own mental illness. She should not be a doctor. read more

I trusted Dr. P. I got pulled in, put up with absurdly bad front desk organization, went through medications and let her determine I was a totally new diagnoses (surprise you've been "bi polar" all along!) I had a very bad situation and came in with my husband after some break downs. This woman, who had been telling me throughout the year that my frustrations and anger "made total sense" and seemed to actually EGG me on when I would temper my complaints, switched abruptly. She concluded that either 1. I needed to be committed or 2. I am depressed and acting out for attention. She called me manipulative. My husband was even taken aback by her choice of words. There may be truth to what she says, but I've since discovered I'm not the only person she has "discovered" to be bi polar and manipulative this week...a very trusted therapist has clients of hers and hinted, gently, that she seems to go through fads. So basically, I have no idea. I don't think she really listens, and I think she decides what disease she wants to treat before you even start talking. I know this all makes me sound pretty crazy, and I'll be seeking another doctor. I am now more confused than ever...unsure if any of her diagnoses make real sense, and am concerned about how she switched up my medications (one month she thinks you need to go off, the next week you should definitely be on more....back and forth) read more

I've been going to Uptown Psych for several years. When I began thrapy then I had a great therapist and the psychiatrist was good then too. But over the years especially in the last year there has been so much turn around that now I found the therapist I last saw was awful. He was demeaning, and every issue I brought up icluding being raped he always one uped me; he said so what I've been raped twice. And as far as the psychiatrist he repeatedly blamed me for missing meetings which the front desk confirmed I had missed none. He trid to make me feel like I was the crazy one. He too now refuses to see me I guess to save face. Hey I'm a nice guy with extensive experience with therapy. Words to those seeking too go there, you will likely come out worse! read more

I had an appointment set for 2 weeks. I had to contact them to get the information they were supposed to send me. 2 hours before my appointment, I had to call because they didn't send zoom info. While on the phone, I made sure they had everything they needed since I registered online. Dr never gets on zoom so I call the office. They tell me they are missing information, which I filled out, so they canceled my appointment. They were incredibly unprofessional. Do not go here! read more

I had made an appointment on Zoc Doc to see someone in this building. I received an email from the receptionist who signs their emails "GF". Probably so no one can figure out their real name. They informed me that they couldn't find my insurance number in Cigna. Well, yeah, I don't have Cigna insurance and when I made the appointment I put the type of insurance I had. Strike 1 It then became a game of GF telling me that I would have to pay out of pocket because they don't take my insurance: this I already knew. So they told me how much. I asked if they happened to take a different insurance. They said no and, again, told me how much I would have to pay out of pocket. I agreed to just pay out of pocket and was sent another emailing stating that they don't accept that and I'll have to pay out of pocket (and of course they let me know how much is was...again) Strike 2 I, again, said I would pay out of pocket and then GF asked if I wanted to make an appointment. That's it: strike 3. How do they think they got my email address if I didn't make an appointment? Or how did they obtain my wrong insurance provider!? I immediately canceled my appointment. If the front desk staff working their company email doesn't have it together, why should I trust the doctors to? 3 hours later, they sent me a passive aggressive email about this review. read more

Awful. I can give more than 10 reasons why this business sucks. However, I'll focus this review solely on Dr. Rempfer. Not only has he cancelled on me a few times, leaving me without my medication-he waits until I reschedule my appointment after he cancels, and then and only then will he give you a script, and only for a few days until your next appointment with him. So now he cancels again and I have to call back to make another appointment. Even worse... he leaves me with none of my medications. I called and requested my meds get sent directly to my Walgreens and I'm still waiting to get a response from that horrible place. I don't need this place. I should have been going to Northwestern all along. Horrible service, horrible "doctors"... don't waste your time and money. read more

Horrible front desk service. After seeing Dr. P for nearly a year, I was told they no longer accepted my insurance and I'd have to pay $150 for the visit. Or to quote "Asia" or whatever her name was whom I spoke with on the phone, they are trying to "get rid" of HMO patients. Sidebar: I pay $250 a month out of pocket for my insurance...I'm not on Medicare. Despite calling my insurance and confirming that Dr. P was #1 on the referral list, they still wouldn't take me. "Asia" was so smug and rude and made me feel like a second class citizen. Dr. P is fine, more than adequate at her job. This 1 star is for the horrible customer services and employees she has backing her. It's shame, I liked seeing her. But I refuse to pay $150 a visit when I have perfectly good health insurance that will cover it, minus my copay. read more

I work with a doctor at Uptown who is extremely competent and kind. But I made an appointment for my 13-year-old daughter who suffers from anxiety and ADHD. I made this appointment last week, only to get an email today that says they're cancelling her appointment because this doctor's caseload is too big and, you know, she's going on maternity leave anyway, so you're SOL. They gave me three names of other places and I did, thankfully, get an appointment with a new doctor, but now we have to wait three weeks. She is in dire need of help right now, managing her issues and her medication. I do NOT recommend using this place for anything. Maybe I just got lucky with my doctor, but I would never use this place again. read more

I was disappointed when I received my bill-- nearly $400 and that's with insurance coverage (good insurance mind you.) I was charged extra for a no show (never happened-- she cancelled on me and left town for two months with no covering physician,) late fee (was early for appointment,) and an extra fee for psychotherapy in a 1 hour session-- Hidden fees-- don't go unless you have very deep pockets read more

I do not recommend this place at all!! I went for my first consultation appt and the doctor seemed very cold and did not make me feel comfortable expressing what I was feeling and my symptoms of why I was there. She then prescribed me with some medication which I come to find out was $300 for a 30 day prescription...so when I tried calling the doctor to see if there was any alternatives because I can't really afford that right now no one would ever call me back. I called 3 times and left a message with the receptionist every time, they would not just patch me through which was fine except no one ever called me back! I eventually just cancelled my appts all together and wasted $150 at this place... read more

I too had the misfortune of meeting Dr. Cao. She did a poor job of listening I noticed as well. I had seen a different Psychiatrist in their office the week before. She was so horrible they actually didn't charge me to see Dr. Cao. They seem to have a hard-on for Clonazepam and other Benzos apparently. My last doctor moved far away and I needed a new one. I take Lithium and the CPam's. I was doing fine for a Bi-Polar I person. But no, she said the CPam's were nonconventional and bad. She put me on some weird drug called Gabapentin. Which isn't used to treat psych patients. It makes you tired not calm. It has suicidal side effects too. I woke up the next morning feeling weird, out of touch. I stopped them immediately. Now I have to pay for yet another doctor! I talked to 7 pharmacists, 2 doctors and they all said my dosage of Clonazepam was OK! Something weird here. I told her she was unconventional (true) not my C'Pams. The kicker is in person and a follow-up email she said, well if you don't like it you can go see someone else. Imagine talking that way to a client? I'd be in trouble in my business. Yes, this is a business. So I said in email, OK, fine I'll go someone else then, and You're fired! Swear to God! Stay far away. They seem almost Cultish. read more

Dr Nguyen is attentive and CARES. Give this place a shot! I promise yelp is just the worst and you'll be happy you did. I know I am.

It's been a few months and it's apparent some changes have gone down at Dr P's office. I couldn't be happier with them! Mae, who appears to have taken over the back end of things, is fantastic. I received a note from her letting me know they were sending out a check to cover what I overpaid, which was even more than I expected, and apologized for the trouble. She was both professional and friendly, and very genuine. She's even reimbursing me for the overdraft fee I was charged. My issue with the practice was entirely with the business end, and now that it seems to be getting on the right track? I'm blissful. Mae is helping me figure out my copay for my next appointment, and then, I'm happy to say, I'll be back in with the good doctor. Best of all, she's helping me make sure I don't have a gap in my medication. Hooray! read more

Didn't think to check reviews before scheduling, but definitely should have. My visits were a waste of time, therapy was friendly, but felt like I was getting bad advice from a stranger I met on the street rather than a trained clinician. Psychiatrist was 10 minutes late and ended the call 15 minutes early and only wanted to push pills on me rather than getting to a specific diagnosis to determine best treatment plan. Was unhelpful when asking about negative side effects about the medication she was prescribing me, gave a generic answer. I've had bad experiences with medication withdrawals before and she didn't listen or care about my concerns. After I did my own research, I called back (about an hour after my appointment) and was told I could not leave a message for the doctor, would have to send an email and they would get back to me in a few days. I just canceled all future appointments, terrible practice. read more

So i will start off saying that I have never written a review on anyone, but everyone should definitely choose to stay far away from here! I had an appointment with Hong Cao. She was 10 minutes late. I went in the room immediately grabbing a Kleenex because I have allergies. She just stood there and looked at me like I was about to cry. I'm like, "have allergies...." Talk about Awkward! So we get here and she's like how were you diagnosed, I start explaining to her the situation and she cuts me off. So that's like my first straw. Like as a psychiatrist, aren't you supposed to at least let me answer the question. So then she starts asking me about the medications that I am on now. I tell her I'm on anxiety medication and adhd pills. She's like what mg. I tell her. She's like how often do you take it. I say as needed and she literally rolls her eyes, then says If you have 30 tablets how long does it last you. I'm like it depends. Mind yo my dad died a couple months ago and I just moved here for school, so clearly at times like this I use it more. Never once did I hear a condolences, but instead she would ask me the same question over and over about why I came here, what school am I at etc. meaning she clearly wasn't listening. To the point where she made so many facial expressions I asked her was I annoying her because she seems to be making a lot of facial remarks. What does she do? Ignores me and asks another question she already asked me. I was getting so frustrated to the point I was ready to go. Mind you I have seen multiple psychiatrists in the past so I know how it goes, but never have I had one that lacks empathy to the point that it makes you feel uncomfortable. I was so displeased and I told her how I felt and she just tells me that my doctor of 4 Years misdiagnosed me and that I have clinical depression and anxiety so she's just going to switch all of my pills. This was enough so I left and told her that I already paid and told her to keep the prescriptions and walked out. Moral of the story she's trash. Don't come there . read more

If you're looking for someone to ask you generic questions and prescribe you 3 months worth of drugs after one session, this is your place. Otherwise, I strongly advise against Uptown Psych. They make $350 off of your first appointment and mine was only 45 mins when it was supposed to be a full hour. The psychiatrist offered no real help. He just talked about drugs I could take and recommended that I talk to someone else regarding a management plan for my anxiety and depression. Of course, he still wanted to keep me on as a client. He just wanted me to be paying for two specialists instead of just him. I was beyond shocked and appalled. Furthermore, when I broke from the script and started talking about things I am self aware enough to know are some of the sources of my psychological struggles, he was completely in-equipped to converse with me at all. This guy makes bank off of peddling drugs for big pharma. I legit trust my local weed dealers to have more integrity. But, if you're desperate for an easy prescription, this is your place. read more

I had scheduled an appointment with Uptown Psychiatry through a referral from my normal doctor. This appointment was scheduled almost two weeks in advance. I received a phone call from the receptionist FIVE HOURS before my appointment in which I was expected to meet the doctor and obtain refills for anxiety medication. They were letting me know that upon review of my records, they could not see me due to the dosage of the anxiety medication and that I should see an addiction psychiatrist to reduce the dosage before scheduling anything with them going forward. The doctor had two weeks to review this and didn't notify me until five hours before my appointment (I took the day off work for the appointment), and I'm now stuck scrambling to find an opening with my doctor/any doctor who can see me this afternoon (very unlikely). It was extremely unprofessional and I wish I had come here first to look at the reviews, but I was relying on my doctor's referral. The Uptown doctor didn't call me; instead, she wrote a note and had the receptionist read it to me over the phone. There are likely plenty of places in the area - I would look certainly look to avoid Uptown Psychiatry at all costs. read more

I began coming to Uptown Psych after deciding it was time for me to return to therapy after a 3 year break. The original appointment set up was a bit chaotic - I requested a specific time and doctor, and then was emailed that neither were an option. After a bit of back and forth, we were able to schedule my first appointment for 3 weeks from the date of my first request. The wait was worth it, though - I have absolutely loved my new therapist. She keeps it real and conversational - this is NOT a stuffy therapy session like on TV. This is a casual conversation - not unlike speaking with a best friend - which allows me to dive deeper into my concerns. I am excited to continue my treatment at Uptown Psych. read more

I have been going to Uptown Psych for over 2 years. They were fine for the most part initially until a few days ago. I would ALWAYS receive calls for my appointments. So apparently I have to do their job. It is my fault that I didn't get an on-time appointment? Now I have to keep track of when my appointments need to be every 3 months? There was definitely a new receptionist/office staff member who was rude saying to me "again" repeating herself like I am stupid. I have a masters degree and am not stupid. What do you have? My pharmacy submitted the request twice to Dr. Rempfer and he declined it twice which is fine because I "needed" to see him to get my medication in the past. But here is where the issue came up. So I called to make an appointment and the first appointment that was available was 10/26 which was fine, but again, this is where the issue came up. I informed the receptionist that I needed a medication refill and she informed me that by federal law or the like that I cannot get medication without an appointment (apparently receptionists do medical and legal consulting now). Yes, that is a fact (I didn't know this prior), but I cannot be squeezed in somewhere or another patient can't be re-scheduled? Regardless, I cannot go 2 weeks without my medication. Dr. Rempfer could not send a script for 2 weeks of medication or the like? I have had no side effects, no change in mental illness status, nothing. He and I also agreed that I do not need to come every 3 months and that he was going to talk to his supervisor about coming every 6 months which could have fixed this mistake to give me another 3 months of medication and schedule again, but no. This defeats the purpose of doing any of this. What if my symptoms come back? What if they stay that way? This just isn't some kind of medication for headaches or something. This is for a potentially, life-threatening, mental illness that is being treated. Not that I am at this point, but what if I decide to lay on some train tracks since I am not being treated anymore? So I am not sure what happened with him, but he was pretty cool for the most part and very accommodating especially when needing medication. Apparently since legal talk was spoken about, he turned into a ghost. I realized that saying anything/confronting someone never resolves anything. I sent a very long, assertive e-mail about everything and nothing. I contacted the APA to report him and I was given another number. He is a member and I will be reporting him today and I encourage others to do the same because apparently there are a lot of complaints on Yelp about him. So I will be definitely terminating my services with Uptown Psych and with Dr. Rempfer whom basically practiced in patient abandonment and basically informed him of the incompetence of the psychiatry profession and the medical profession in general to refuse care to a patient. I mentioned how I spent thousands of dollars on appointments and yes, the front office staff could be rude. Apparently because I didn't call for an appointment when they always call me, it is my fault. And I of course called him not once, but twice and did not receive any call. I was confident that he would get back to me because he has been accommodating in the past. I just don't understand how he could not give me a script for 2 weeks of medication. And reading other reviews of Dr. Rempfer, they are worse than mine. I just went to this practice because I was desperate for help immediately and it was relatively near home. Based on reviews, hopefully they will shut down. And in regard to the therapeutic situation with the child in one of the prior reviews, totally not surprised. Psychiatrists are doctors. That is all they are. They can practice psychotherapy, but they don't. Apparently twelve years of med school does not give you any common sense. I had to jump through all of these hoops just to try to get my medication and all I did was use K Health to get an emergency refill and will now have to identify in finding a new psychiatrist. read more

genuinely wish i never reached out for help, as uptown psych has given me more headaches and stress than my mental illness ever has. the number of times they have blocked my refills, attempted to charge me over $100 to see my psychiatrist despite my copay being $20, flaking on appointments, it's unreal. one time i couldn't refill my zoloft without going in to see the doctor, but they were attempting to charge me $300 for an appointment while also blocking my refills. this ended up in me going through zoloft withdrawals, which was one of the absolute worst periods of my life. if you can, avoid working with uptown psychiatry in any capacity. read more

Customer service is absolutely terrible. Take your business elsewhere unless you want to be treated with zero respect.