"DAMAGE CONTROL" On yesterday, I placed an order through Doordash and requested no bread but called and asked if I could substitute for more pickles. The cashier asked the manager and she was willing to accommodate me. That was nice of her because she could have said no. My order consisted of a tenders basket (Nashville HOt) and large kale salad. It arrived via door dash excellent delivery and kind driver. I opened my food and the SPICY SMELL was literally unbearable. I then started thinking maybe I am being sensitive. I cut a piece and tried to eat it and almost choked from the pepper. REMEMBER I am originally from NOLA so SPICY Is my forte. I immediately called the store and was asked if I wanted to come in or get a refund. I requested a refund than the cashier says " I don't know if we can do that so let me check. I waited a few minutes, then I continued to wait , then I hear staff laughing in background, then someone says "ISN'T THAT WHAT SHE ORDERED" at this moment I became frustrated. I had been busy all morning and needed to sleep for work that night. I headed to the store and you would not believe once I arrived at the store, the cashier was helping customers, and the PHONE WAS OFF THE HOOK by an unoccupied cash register. I immediately requested the manager in a calm tone. The manager VERENICE arrived at the front counter and greeted me. I was so furious so the first thing I did was show her my phone and the phone off of the hook. I was on HOLD for 24 minutes see picture below. She proceeded to apologize and attempted to explain they the call was missed. I further explained that DOOR DASH prices are higher so offering a person to come in the store is not the bet alternative. I ordered DOOR DASH for a reason and it is a huge inconvenience when I have to arrive in store to correct a worker's mistake. SHe understood exactly how I felt and offered a solution. I also requested for her to smell how hot it was as well. She proceeded to tell me they are using a new seasoning and she believes the person put too much. My rebuttal was you have to be more careful in preparing food like that for a customer knowing there is a difference. I know you may be confused at why would I still give them 4 stars because as the MANAGER she listened to constructive criticism, offered a solution and made sure I was satisfied. I believe it is very important as a REVIEWER to be honest and fair while also telling the truth along with offering a the solution. Whomever is the owner of this franchise I am sure you may be disappointed with the "24 minute hold time" but you should be more proud of having a manager in place who does damage control and encourages the customer to return for a better experience as well as fix the food again. read more

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Stopped in for lunch. It wasn't busy thankfully. I ordered the fries and chose to dine in. Food came out hot and fresh. The fries were good paired nicely with the mac and sauce. I ordered the large portion but I only needed a half order it was so much food. I do wish the staff was friendlier and more welcoming. read more

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Urban Bird Hot Chicken offers one of the best Halal fried chicken tenders in the fast food game. Upon entering the ambiance provided an energetic vibe with TV setups and clean surrounding knowing that the food will be a hit. The service is kind and helpful when asking questions about the different types of spice levels. Highly recommend to try since everything on the menu are flavorful. read more

Urban Bird Hot Chicken - Chicken Shop Near Me - Katy, Texas

I really enjoyed my sandwich. The chicken was juicy and the seasoned fries were delicious. Will be returning for more! read more

Urban Bird Hot Chicken - Sando Combo (BBQ) - Chicken Shop Near Me - Katy, Texas

Co-worker kept talking about this place so naturally I got curious... I love fries, even better when it's loaded fries. So I ordered Urban Bird's version of it, named after themselves. It comes with fries, pieces of chicken tenders, and mac & cheese. They had different levels of heat to choose from-- I personally chose Nashville Hot and I really liked it. The kick was great! I've gone back three times already and I'm still not ready to branch out to other items on the menu just because I'm so obsessed with this. read more

Urban Bird Hot Chicken - Urban Fries - Chicken Shop Near Me - Katy, Texas

Great place for hot chicken! The place is big and clean. Employees are really nice and even saved me from getting the spiciest level! The urban fries are super delicious and a big portion - definitely enough for two people. I'd recommend their nashville hot level and nothing spicier than that unless you're really good with spice. Seasoning on chicken is really good, like sweet and salty - loved it. Their mac and cheese was also pretty good. Lemonades are just the right amount of sweet and tart. I would definitely come back for more! read more

Great! Food no issues with service and facility is in good condition. I will definitely try and get back

My review is only for the corn. It's garbage. It got all the fixings that street corn is supposed to have but this ain't it playa. The instant I tasted it I was oh nah, this them white ppl corn. Y'all know what it mean. When white folks take other cultural dishes and make into their own and you're like wtf is that? I did not like how the corn was cooked. It was like it was roasted on an open flame because I see burnt ends. It took away the plump sweet crispiness of the kernels. On top of that there were some bitter parts due to the way it was cooked. Definitely would not recommend the "street" corn. I have not tried their chicken yet. read more

YUM! This place is GOOD. There are so many hot chicken places popping up in htown, and this is the best I've tried! I got the Nashville hot chicken sandwich, and it was the perfect amount of spice. The fries were delicious too and had a great seasoning on them! The restaurant itself is pretty casual, and lots go in on their lunch hour it seems (that's what I did). It is quick and yummy! The service was prompt and kind. I plan to be back! read more

Urban Bird Hot Chicken - Sando Combo - Chicken Shop Near Me - Katy, Texas

Amazinggg flavors. Stopped by here on a Friday evening, and the line was out the door. Friendly service. We ordered the chicken and waffle in beautiful burn (which is definitely on the spicer side), and the regular tenders basket. We also had a side of the elote. I took off one star because the chicken portion seemed to be smaller than what I remembered from a previous year. I liked the elote style corn, but just wished it was a little bigger. Overall we had a good meal! read more

This food was de-freakin-lious. Been here 3 times, always slaps. Service is quick and easy. It was clean and inviting. Definitely recommend. read more

Urban Bird Hot Chicken - Urban Fries - Chicken Shop Near Me - Katy, Texas

I went late in the evening and the staff was less than hospitable. Maybe it was that they were tired from a long shift. The food however was good. It was a take out order so I wasn't able to assess ambiance read more

My sister told me this is really good chicken but I didn't believe her. We really enjoyed it. We got the fire in the hole and the original combo. I thoroughly enjoyed it all, thank you so much for the chicken. read more

Yum! Urban Bird's hot chicken tenders sando was a great choice for a meal! The tenders came out hot and fresh, and I loved how saucy the sandwich was. Sometimes places can be a bit stingy with the sauce leading to a dry sad sandwich, but this sandwich was sauced to perfection. There was a great proportion of chicken compared to the soft brioche bun. Overall, this is a must try place if you like chicken sandwiches! It's in a plaza, so parking was a breeze. Call ahead to avoid the line and to save time getting this yummy chicken in your belly! read more

Urban Bird Hot Chicken - Chicken Sando - Chicken Shop Near Me - Katy, Texas

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The food at Urban Bird is still pretty good, but the experience just isn't what it used to be. It seems like a lot of teenagers work there now, and while I support young people working, I noticed they don't seem to care much about how the food is handled. I watched as they just threw everything into the containers with no attention to detail. It used to be made with care, and now it feels rushed and sloppy. Unfortunately, I won't be going back. read more

I love this place. The food has tons of flavor. I always bounce between the regular combo with fries or the chicken and waffles. Always get Nashville Hot. Spicy and I love it. Usually go every 1-2 weeks. Highly recommend read more

Excellent, Excellent, Excellent!! Fabulous food, chill atmosphere, spacious, clean. OMG I must start with the strawberry lemonade, best ever! So refreshing, tart, sweet, makes you smack your lips with ever sip. Chicken: WOW, super juicy, beyond flavorful. I got the heat level 1 it was superb! The seasoning like eating mom's fried chicken with a nice very small kick at the end, not too spicy at all. Urban fries: To die for, all home comfort food smothered together with super seasoned fries OMG so worth every calorie! I thought the Mac & cheese would be weird on it but it was just like cheese fries. Delish! Shakes - Salted caramel, loaded with caramel & it's so soothing, not too sweet. The chocolate shake with caramel added, excellent also you can't go wrong. Sandwiches - great bread, crunchy pickles love the sauce it's almost like a thousand island dressing base, perfect. Order everything you'll love it and the huge portions. read more

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Service was quick and easy. Food was great! Got the chicken tenders, split between the "beautiful burn" and "hella hot" Tasted exactly like what their names are and next time. Ill stick with the hella hot, lol. I definitely recommend extra bird sauce. My boyfriend absolutely loved the urban fries, demolished his meal. read more

This was my first time visiting the Houston area, for work, and I decided to try this place. It was very clean and I loved the ambiance! Their Christmas decorations were so cute! The staff was friendly enough. For the food - it was amazing! I got mild tenders, fries, their sauce and some ranch. I am obsessed with ranch and it blew me away, I loved it!! I will definitely be visiting Urban Bird next time I come to the area! read more

Urban Bird Hot Chicken - Mild Tender Basket, Ranch, Bird Sauce - Chicken Shop Near Me - Katy, Texas

Well Katy...the verdict is in! This Tennessee Hot Chicken is good! Of course I got the mild, no slaw, no pickles, no sauce so mine looks a little boring..but boring was good to me!! Soooo crispy and juicy!! And why would they put it next to Tiffs Treats??? #foreverthickproblems!! Kiera said the waffles are good but not better than slim chicken waffles. But she says chicken at urban's chicken is better! Happy Hour on custard and beer mon-fri 3-6! read more

Urban Bird Hot Chicken - Chicken Shop Near Me - Katy, Texas

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So let's start this by saying upon entry I felt this place was clean, staff was friendly and welcoming. Menus are at the front handheld or you can look up to the right wall. I ordered the urban fries which come with mac and cheese, fries, and the chicken strips cut up. I thought this was pretty good but I knew I wouldn't finish it bc I couldn't eat all the fries and pasta that comes at the bottom. What I did eat was pretty tasty and I could see why this is their best seller. I had mine with Nashville hot heat and it was medium heat but some of it could overwhelm ur palette and dismiss any other flavor that's their. I'd get this again tho but with a diff heat level. We also had the tender basket with the sweet potato waffle fries and these things were sooo good! Fries were crispy and had a slight amount of salt on them, I mean they were pretty good. The tenders however fell a little short because they were pretty dry. So if I had to base it on this style of chicken I would say cook shack is better. It didn't seem dry in the fries but I did have sauce all over it but again this could be a misstep bc no one else seemed to have this issue. read more

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This food was soo good! And the cashier who assisted me, Carlos, was very helpful and fine! When I told him it was my first time there, he patiently answered my questions. I got the Thai fries, and they were so yummy. They were a bit sweeter than I'd like but great none the less. Thai food tends to be on the sweet or spicy side, so I had an idea of what I was getting. I gave four stars because I haven't tried the rest of the items on the list to give a comprehensive review. The fries were great enough to create an allure, so I will def be back! I got my food to go, and it was eaten before I could even think about snapping a pic. read more

Tender Sando is great with Nashville Heat. Fries are terrific. Kale Slaw, fresh and crunchy Tea, watered down so it has no taste. The food is very tasty. If I go back I'll get something other than tea. read more

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DO NOT ORDER FROM HERE!! Famous for missing items on order and not getting your food or a refund! Save yourself the aggravation order from somewhere else !! read more

Urban Bird Hot Chicken - Chicken Shop Near Me - Katy, Texas

The food was high quality, fresh and very juicy, the staff was nice and we're very patient. Definitely coming back soon.

This place has amazing food and great options. It's more like a fast food type of restaurant. You order your food and grab a table. Once they call your number, it's time to chow. Thai Fighter (4 stars): The chicken was very juicy, tender and crispy. Really loved how they used the seasonings to make a sweet, sour and spicy reminiscence of Thai flavor. Nashville Mac (3.5 stars): Love the Nashville hot sauce drizzled all over it. The Mac & Cheese was nice and creamy and complimented the hot sauce really well. Chicken was nice and juicy with a good crunch. Definitely a place we recommend if you like hot, spicy and crispy chicken. It is not overly spicy but just enough to make you sweat. The fries are nicely seasoned and perfectly cooked. read more

Urban Bird Hot Chicken - Thai Fighter - Chicken Shop Near Me - Katy, Texas

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It's great to have a solid hot chicken spot in Katy! Urban Bird immediately caught our attention the other day. We decided to order the tenders sando, which is a toasted brioche bun with 2 jumbo tenders, kale slaw, bird sauce, and pickles (which I removed). The overall sandwich was very flavorful and exactly what we were craving! What stood out to me the most was the bun. The brioche bun was delicious, and its mild sweetness combined with that of the kale slaw went extremely well with the savory, spicy chicken flavor. In terms of spice, there are 5 levels at Urban Bird: country, mild, Nashville hot, xtra hot, and fire in the hole. We tried the Nashville hot as it is right in the middle, and it was actually not super spicy. Compared to Mico's sammich in Houston, it was much more mild than the medium. Next time we will most likely get the xtra hot just for that extra kick. The only thing we would change about this sandwich is the quantity of sauce. While I did enjoy the bird sauce, I would prefer about 1/2 the amount that was on there. In the future I will most likely ask for 1/2 sauce! The sweet potato waffle fries were very tasty and a great deal with the large amount given for $2.50. read more

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I was in the mood for hot chicken, and boy oh boy did this hit the spot. I got the chicken and waffles at the "beautiful burn" level, and I still felt like it could've been hotter! I consider myself having average spice tolerance, so I think if you love you some spice, go crazier than "beautiful burn." Overall, every aspect of the meal was divine. The chicken had a super crispy coating with a great amount of seasoning and flavor (although, like I mentioned before, could've been spicier). The waffles themselves were fluffy and was able to stand on its own against the chicken. The tastes met and formed a beautiful cohesive flavor. The butter and maple syrup was EXQUISITE with the chicken and waffles, and really balanced out the spice levels of the overall dish. Overall, this is a super great place to eat out, and bonus, their outdoors seating has a roof over it, and was generally super clean. Especially in this COVID world, those things are super important to consider when picking a restaurant to support. 5/5 stars, would come back again!!! read more

Urban Bird Hot Chicken - Chicken and waffles - Chicken Shop Near Me - Katy, Texas

I really love the chicken here! My husband and I often get the tenders basket for us, on mild level (which is level 2) and it's slightly spicy. I wanted spicier once and went one level up and boy did they burn. It was a great, slow burn with lots of flavor, but it was just a tad too much for my lips. Lol. And I thought I could do spicy!! The tenders basket comes with two large pieces of crispy chicken tenders and a ton of well seasoned, crunchy caterpillar fries (Crinkle cut fries?) And a dipping sauce that's great. The kids' meal comes with one "unseasoned" chicken tender (no spicy) and a ton of seasoned fries. Sometimes the kids like the seasoning and other times it was too much...we shake off what we can those times and they dip their fries in ketchup and it's fine. Their meal also comes with a drink and a custard at the end, so it's well worth the price. The crisp of the chicken and fries also hold up when ordered to go, which is surprising. I would definitely recommend this place if you have not tried it yet! read more

Bruh...get your fat ass on in here and grub down! Everything you need, I don't like crying with my meal so I got the regular type of chicken and it was the breeze. It's definitely a once month fix. They do military discount. read more

Urban Bird Hot Chicken - Elotes Chicken and Fries - Chicken Shop Near Me - Katy, Texas

Prices good food was great everyone was socially distancing this place was clean and I went at the bed of the day, safety precautions were in place. My first time there I tried the urban fries which mixes in Mac and cheese and the Nashville hot chicken. Prices were great and so was the meal, no complaints. I'll be back! read more

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Okay so Urban bird open up today! I legit just found it and decided to give it a try. For those who know Micos in houston this is the same concept. This place is cute ! Plenty of parking and there was no wait. The menu is small ( just like Micos) but they have a few extra stuff like shakes and beer. I ordered a sandwich Nashville hot , fries , and a sweet creme shake. Place was very clean ( but I was the grand opening lol) and the staff were super nice and fast ! I'll start in the order I ate things lol Shake - delicious nice and thick with a boba straw automatically comes with whip and cherry ( all I need) you can add other toppings for extra cost Fries- I'm honestly shocked that these simple looking crinkle fries tasted so good ! It reminded me of chic fil a waffle fries but not soggy with a nice crunch and perfect amount of salt seasoning . I was legit shocked Sandwich - very nice size ! Chicken was well Seasoned had the pickles and the slaw honestly Very close to Micos taste might I say may even been better then Micos but I'll let y'all decide. I love supporting my black owned business BUT I live closer to Urban bird , the food comes out faster , and they have shakes so I think I found my new Nashville hot chicken spot I have no complaints . Food was good lol read more

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Great food came out really quickly nice and clean inside and great service from Jasmine 10/10

This establishment is such a scam. I am updating my review because I was completely lied to and taken advantage of. On December 11th, I ordered two meals of the hot chicken with no heat and an extra chicken strip on each that I paid for. If you look in the pictures, you can see that I received two strips in each basket, that were extra hot along side some smashed up tater tots. When I called up there at 9:14pm on the 11th to let them know of the mistake, I was informed that it was all good and that the next time I decided to order, that I would be given the two correct meals I ordered on them. Which was super cool and very nice. The manager was very respectful and helpful. He took my information and told me to just let whoever answered the phone know my name and I'd be taken care of. Now, jump to today, December 27th @7:42pm, I call up to act on my previous action and I'm told by a different manager she won't honor anything because they apparently fired that other manager and she does not see my name in her book. Even after I explained everything, all she said was that she would give me a comped one meal but not honor both. TBH, it is really disappointing that business like this treat customers like they do. It is truly unfortunate that they take advantage of customers. I gave them a chance to make things right and they chose not to. I highly do not recommend this restaurant. They will completely mess up your order and then lie to you about giving it and just steal your money. read more

Urban Bird Hot Chicken - I ordered no heat and got extra hot. Smashed tater tots - Chicken Shop Near Me - Katy, Texas

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Jasmine was very nice and lenient while my siblings and I took a long time to order. She was very helpful with how we should expect the food to be. Amazing! read more

To say the chicken was over cooked would be an understatement. This chicken was so badly murdered it felt like it was shot, stabbed, run over a few times and then thrown into an inferno for a week. Learn to change the oil every once in awhile. The only reason this place gets 2 stars and not one is because of their Urban Fries. But I guess you need 3 gallons of toppings and sauces to cover the dry chicken. read more

Urban Bird Hot Chicken - Chicken Shop Near Me - Katy, Texas

First time trying this place . I kept seeing it pop up on my facebook so I thought I would give it a try . I tried their URBAN FRIES Large Fry topped with Mac & Cheese, 2 chopped Jumbo Tenders, Bird Sauce, and Pickles. I went with their NASHVILLE HOT sauce on time . This was amazing and it hit the spot. Definitely enough food and big chunks of Chicken . Everything was really good and I was a happy camper . I will definitely go Here again . read more

Urban Bird Hot Chicken - Chicken Shop Near Me - Katy, Texas

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This place is definitely a great spot to stop and grab some great chicken and fries!! Automatically coming through the door you see the coolest chicken statue just standing there you can't help yourself but want to take a picture of it . They are very dated where they have QR codes to see the menu virtually but they do as well have a paper menu at the front where the cashier is. I love that all food is made to order so you definitely getting your food hot and fresh every single round.. what made me come here is the fact that they had a meatless menu option which I thought was brilliant!! My sister and I ordered both the mile meatless chicken tenders with the waffle fries, it also comes with Texas toast and a delicious dipping sauce which taste very similar to canes sauce. The wait for your food is at least ten minutes but definitely worth it!! They have so much place to sit and even the big barn table has cute hooks under the table so you can hang your bag on it. The meatless tenders was super delicious!! The flavor of it was spicy but not too spicy and the dipping sauce heightens the deliciousness of the chicken.. the sweet potato waffle fries was so great!! I was stuffed after eating my meal!! Definitely a great place to try out if your in Houston. read more

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Urban Bird has a small and simple menu, and their chicken will hit the spot. I ordered the chicken and waffles with mild spice. It comes with pickles, syrup and butter. The mild spice didn't taste spicy at all! In fact, it tasted like regular breaded chicken. Nevertheless, it was delicious. The waffles had the perfect thickness with a slight fluffy feeling when biting into it. My side order of macaroni and cheese was very creamy and I was delighted by the spiral noodles when I had my first spoonful! I went on a Thursday evening and service was speedy. There was lots of room to social distance and enjoy my meal. Two unusual highlights: 1) The water from the machine tasted very soft and unlike tap water; 2) The soap dispenser in the bathroom is automatic and you have to raise your hand at an angle in order to dispense a small amount. I will be visiting this restaurant again! read more

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My first impression upon seeing this place on my nearby restaurants for yelp made me ecstatic. I am absolutely a huge fan of chicken sandwiches and find myself always stopping by popeyes or somewhere to get myself one. So when I see the pictures of the juicy chicken it lured me in here. First of all don't get me wrong, the chicken looked amazing. It was glistening and just checked all the boxes for me. Just for some reason when I went in to take the bite, there was no spark. It was almost flavorless and the only thing going for the chicken was the spice and the sauce. There definitely needs to be more love for the flavor profile of the chicken and not rely so heavily on the condiments to pull its weight. Not only that, but why does it have to be chicken tenders! It makes it so much harder to eat, instead if it was just one nice piece of chicken. Honestly as much as I feel bad to say it, i'd definitely get popeyes chicken sandwich over this anyday and its cheaper. read more

Urban Bird Hot Chicken - Tenders Sando and Blueberry Lemonade - Chicken Shop Near Me - Katy, Texas

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