This was my first experience ever at a Portillo's. And wow! I have been missing out!…read more This location is humongous! The parking lot is huge. The inside has a ton of seating. We arrived on a Friday around 12:30pm and it was fairly busy. Many of the tables were occupied. The lady at the register was helpful and patient with us as this was our first time. We ordered the chicken tenders, fries, cheese sauce, Italian Beef and Sausage sandwich with sweet peppers, onion rings, and chocolate cake shakes (a must I've heard). Everything was delicious! My husband's beef and sausage sandwich took a little bit of time because they were making it fresh which was much appreciated. The chicken strips were good too. I got the comeback sauce and the Giardiniera sauce and both were really good. The cheese sauce was hot and super tasty. The chocolate cake shakes were delicious. Mr. Black Fine came around to each table to ensure everything was going okay. We told him it was our first time at a Portillo's and he couldn't have been friendlier. He also came around with chocolate cake shake samples, which was awesome. This place is yummy and the vibes were awesome. Can't recommend this location more! I hope to be able to come back if we are ever in the Houston area again.

The parking lot is big and the store is far from other establishments…read more Walking in you can order fro the kiosk or a person at the counter. They have nice merchandise too. We ordered a hotdog, polish sausage, Italian beef sandwich, french fries, queso, dr. Pepper shake. The hotdog, polish sausage, french fries, and queso were really good. They pushed the Dr Pepper shake on me (I really wanted the chocolate cake shake). I took three sips of the shake because I really wanted to like it (I like Dr Pepper and I like ice cream) but I didn't want to torture myself so I threw it away. The tables were a tad greasy but the restrooms were clean. I would come back for the hotdog and Polish Sausage!!!!

I almost hurt myself ringing my head around at the site of the Culver's sign! I'm not sure how long…read morethey've been here but this new-ish Culver's already had a crowd. Although only one of two drive-thru lanes remained open, patron after Parton pulled up, paid for their eats, and patiently waited (and waited) for their food. Personally, I waited to order (understandable), and waited far longer to pay with the line backup, however I did not wait at all for my food to arrive :) I went with my usual chicken tender combo. I personally love that their tenders are coated most similar to fish. Most importantly, the quality of the tenders are unmatched. My tenders were fresh, my fries were hot, and my ice cream cold. The only thing I would have appreciated is more candy in my Reese's mixer. I asked for double candy, double candy was noted on my receipt, but I did not receive double candy. In fact, I received only one lone Reese's chunk in today's mixer. The rest were the small chocolate slivers from the candy. Perhaps I visited too late in the evening and received the last of the mix-in? Slip ups happen and this location is closest to me personally. I'm sure I'll be back when the custard craving hits and I'm on this side of town.

5/5 Hands down…read more10/10! This chicken sandwich was fresh, hot, crispy, and seasoned perfectly. The chicken was thick and juicy, the bun was soft, and the lettuce, tomato, and pickles were fresh. Everything tasted like it was made to order. The sweet tea was on point too! I've tried a lot of chicken sandwiches, and this one is definitely at the top of my list. This is officially my new spot. Keep up the great work--I'll definitely be back!

Been here a few times. There was a time that they messed up our entire order. But I called their…read morecorporate customer feedback number and thankfully they were really good about acknowledging the mess up, apologizing and also compensating me for them. Made me a happy customer who was happy to be a return customer again. Since then, they've been good with my order. It was pretty packed when I went this last time, but seats opened up fairly quick. Always love a good double double! And they gave generous amount of fries so that was great!

Finally got to try a Flying Dutchman. Very tasty! This is not Whataburger - but man I really…read moreenjoyed this. Fries are very tasty. Yes if I am close I would go by again. Manager even came out to check on folks while I was there. Only wish the meat patties were bigger!

Great street tacos!!! I had steak and chicken ones and they were amazing. I had 4 but should have…read moreordered 5 or 6. I would have given them 5 stars but they took over 35 minutes to give me my order.

Always good food, we always get the 12 taco plate to share, like the carnitas, chorizo, and pastor…read morebest. All the sauces and guacamole are good too. Great bang for your buck! Always friendly service.

My wife loves a good, simple hot dog, and this place had great reviews plus it's only about 15…read moreminutes from the gym so we decided to give it a shot. Really glad we did. The setup is a little unique. It's located in the back of another restaurant, and the official way to order and pick up is through the drive-through. I didn't know the rules yet and walked in, but honestly? Didn't matter. From the moment I stepped inside, I was treated like family. Super welcoming from start to finish, from ordering to walking out the door. The young ladies working there talked me into grabbing dessert, and they weren't overselling it because it was just as good as promised. When I picked up my food at the window, they even tossed in a fresh lemonade as a bonus... which was so good I didn't end up sharing it with my wife on the 25-minute drive home (sorry, babe ). I'm gluten-free, so I ordered mine without a bun and it was still fantastic. My wife said hers bun and all was just as delicious. Great food, great people, and an easy spot to add into the regular rotation. We'll definitely be back.

Disgusting, served us one burnt and one ok corn dog, we refused the burnt one and no refund or swap…read morewas offered. Threw the rest in the trash.

I've never had Freddy's before, but we decided we wanted burgers after a busy day of moving…read more I don't know why I haven't tried it sooner! I got a burger and it was really good! Also, tried the milkshakes (the coffee one). Super good food and fast!

I'm a turtle sundae kind of girl, but today I was feeling like a strawberry shake. The custard is…read morecreamy, but falls short on strawberry flavor. The cinnamon crunchy bits are nice but were scant, at best.

I love the vibe ,service and especially the food is so delicious. Our host Gaudy was so friendly…read more We are definitely coming back. We ordered Basel pesto pasta get the regular size penne and lemonkale salad. Sweet tea. Delicious

Food was so delicious, had the avocado piada and avocado chop salad, wife had the basil pesto pasta…read moreand lemon kale salad. Gaudy was very nice and helpful. We'll definitely be back.

2nd time coming & again we loved it! The service was kind and inviting. The chef came out to chat…read moreand ask us about our meal too, very friendly! We got burgers (perfect o & bacon me Gouda) the sauces on the burgers were so yummy, the grilled onions added the perfect flavor. Hubby loved his bacon Gouda! We got some truffle aioli on the side to dip our fries in and it was such a good truffle flavor! Ambiance is lovely, nice and clean look and feel from the moment you walk in! We'll be back!

"Salty, Undercooked, and Unacceptable" 03-02-26…read more Stopped here for a quick bite while in the area. There were no other customers in sight, the dining area was very clean, and the customer service was good. Sadly, that is where the good experience ended. I ordered a Mexican shrimp bowl with brown rice, lettuce, black beans, and pico de gallo. Unfortunately, the entire bowl was extremely salty, and the brown rice was very hard, which told me it was not fully cooked. I was very disappointed because I ordered it to go and was already on the road, hungry and expecting to eat while driving. Because of that, I was not able to return the food, request a refund, or have them correct the issue. It ended up being a waste of both money and time, especially considering there were plenty of other places nearby that I could have chosen instead. I do not recommend this location. The Cypress location has always been consistently good, so this was especially disappointing. I will not be stopping at the Katy location again because serving food like this to paying customers is unacceptable. To the owner, Otto: please check on your Katy location because your reputation is on the line.