This has to do with the PHARMACY on ZIA RD…read more Terrible. Horrible. Inept. Incompetent. Apathetic. Understaffed. I mean, this is a company that is not serious. If you try to call, and actually get through past the fake-human AI crap, a human will just hang up the phone as if "hey, watch, this will stop them calling!" *click* -- and that might be after being on hold for a half-hour ("press * if you don't want to hear hold music" -- and you press * and the music starts playing again after about 30 seconds of silence). Everything poorly designed, everything poorly executed. Hurry up and just go out of business Walgreens, you're not cut out for this.

Inept pharmacy...almost always late or behind. Looks like a management issue. I want to trust them…read morebut they keep screwing up...

The owner was SO nice and friendly and helpful! Gave us lots of samples to figure out what we liked…read morebest, and we got a mini crate with three honeys! We also took home a huge Ristra Very nice, clean, awesome place to visit! We will be back!

I absolutely love this place. I was so intrigued by everything they have to offer. This place has…read moregreat energy and vibes. The owner is awesome and very informative about what's inside each jar of honey. The honey is very rich in taste and extremely high quality. It is worth the money. It's very clean inside and super cute. They have lots of things outside of honey alone. I definitely will be back.

I rlly just don't like Walgreens. The one by my house sucks so bad. This location was a lot better…read morethan that. Pharmacy line was medium and it moved fast once again I hate Walgreens but if you're gonna go anywhere go to this location.

This is the WORST pharmacy in Santa Fe. They are overworked and understaffed. It's almost…read moreimpossible to get through on the phone and always a long wait. The locations on Airport and Cerrillos are better. I've put off writing this for a while but moving all my prescriptions today.

Not again, traveling and this was not a good place…read more Restrooms needed help. Sales on Christmas were not posted at register

The absolute worst customer service I've ever experienced. I understand that the store is short…read morestaffed but there is no excuse to be vulgar to customers.

Punishingly awful experience. Every. Time. I learned to call in my scripts at least three weeks in…read moreadvance bc I know it will take multiple trips and they will still not be ready for one reason or another. I have low serotonin already (hence the scripts) and always leave feeling like this place has drained every last drop out! Would go somewhere else but no where else is close. *sobbing tears* emoji

I had a couple of questions at the pharmacy. Everyone (there were 3 to 4 employees) behind the…read morecounter couldn't be bothered with a paying customer as they ignored me and went about their work. Apparently loading new supplies is more important than customer service. But kudos to Ify who saved the day. She stopped what she was doing to answer my questions. I needed the pharmacy contact info to transfer my prescriptions from my Walgreen's in CA. Ify took the time to write out the info I needed. She was so pleasant and helpful!! She gets 5 starts....the rest of the staff get 1 star. The cashier was also very inept. She kept me waiting while she waited for some type of approval but never explained why she kept me waiting. She also took a long time for a simple transaction. I'm frustrated that because I use Walgreen's in CA and this is the closest one to me here, I'm stuck with them. Next time I will report my feedback the national Walgreen's chain. Yea, Ify! The rest need to get out of customer service related jobs! It doesn't seem that store management cares about customer service either.

I think some of the personnel here needs to better explain to there customers using discount codes…read morehow some of these discount programs work and confirm that the price that they're getting is the best possible price across the different programs based on there Rx type and quantity, most customers are not experts. They deal with this type of stuff all day, but their customer sometimes are ill and just need a little bit of hand holding and empathy not too much to ask I think.

Rarely have prescription ready when promised, and we still have to get the insurance charged…read morecorrectly. My husband had surgery on Friday and they won't have his meds ready till Monday. Customer DISservice is the norm here.

Walgreens is a chain like every other Walgreens in the country nothing spectacular except for this…read morelocation has amazing employees as well as amazing people! Everything else is pretty much the same in every Walgreens but definitely drop by for prescriptions snacks cosmetics and any over-the-counter pharmaceuticals

Needed a couple of things and stopped by. This location to me seemed unwelcoming and made me want…read moreto get out as quickly as possible. The staff was not friendly and the way it is set up the harsh lighting made that even more intense.

Let's talk active listening and bias... I made two appointments at this Walgreens for COVID…read morevaccines. One for my partner who is a clean-cut white man, and then me-- Chicana with tattoos. My partner comes in, waits less than 5 minutes, gets his shot, leaves. My turn! I walk in, stand in the line that says "COVID-19 Vaccine Check-in." I say greet the pharmacy tech, Sarah, "hello, I'm here for my COVID shot." She looks at me and says, "we usually require you be in the car for this." Oh! Ok. So I go to my car, go through the drive thru, and then she starts telling me "we don't have you scheduled." I say, "I have a confirmation number, my partner JUST came in here and got a shot." Sarah THEN asks for my name, *crickets*. I then say "I have a confirmation number for the appointment," *crickets* ... "I presume you don't give SHOTS through the drive-thru," she then says "correct." I come back in. Sarah says, "I thought you said COVID test." I tell her, "no, I said shot, even stood in the line that says 'shot'." I continue "you could have asked for my name, or appointment confirmation number" which is something they send everyone via email AND text. Sarah still doesn't apologize. I try and emphasize with her "do a lot of people come in, un-masked and want tests without appointments?" She says "more than you would think." Sarah then gets my ID, checks me in, and I wait 20 minutes to get my shot. This is a tale of two lives. And it's hard not to notice it. Sarah could have asked my name when I walked in, she could have asked for my appointment info, and she could have even clarified through communication with me about WHAT I was there for... at the very least she could have apologized. This review is about the pharmacy staff. You can do better. 0/10 would not recommend

I really hope someone sees my review! I don't really go to walgreens NOR do i usually leave reviews…read moreto places, but i was so excaunsed when i came across this lovely security officer that's usually there! Always trynna make it a safe and enjoyable environment for all of the customers!! Would 100% reccomend! Such a lovely man.

I had a prescription transferred to them on Monday morning. It's Wednesday late afternoon and they…read morestill haven't filled it. You can't get through to them by phone. There is the initial automated hold then they picked up, didn't say anything and put me hold again. I was on hold for over 30 minutes. Finally the phone started ringing. I stayed listening to it ring and ring for over 5 minutes before I hung up. I was sick with COVID. Felt horrible but had to drive down there twice just to see if they received the transfer. First they told me that their system holds prescription transfers for several hours. Then when I couldn't get them by phone the next next they acknowledged that they had it "that it was in the pile" and they would text me when it was filled. I finally found the drug at another pharmacy so I had my Dr's ofc write a prescription to that pharmacy. I tried to call Walgreens to tell them they didn't need to fill it but again....never got through. I'm sympathetic to being understaffed but this is a HUGE management problem! Your problems should not be the customers problems. My suggestion - go to any pharmacy other than Walgreens!! Especially the one at Juan Tabo/Montgomery

Worst facility ever. They have multiple technicians tell you different things that are ALL…read moreINACCURATE. I call and am put on hold for 30+ mins and then hung up on. They have no problem answering other pharmacies but can't answer customers.. after days of attempting my Dr and another location had to do all of the work since they refused to answer the phone. Absolutely horrible location.

In the 12 years I have lived in NM I have lost track of the number of times I have visited this…read morelocation. I am always amazed by how many different items they can fit in such a small place. Staff has always been friendly and the store is always well stocked and clean.

I had a prescription sent to them by my dentist and was charged the full amount. I Also was told…read morethat it wasn't covered by my insurance. Then I found out my insurance isn't even accepted at Walgreens. Although it's my fault for not double checking. It would have been nice to have been informed by the staff in the pharmacy! I would have gone someplace else that accepted my insurance!!!!