1. Urban Decay

    1. Urban Decay

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    Santa Clara, CA

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    Urban Decay

    4.7 (58 reviews)
    Closed 10:00 am - 9:30 pm

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    Close up of my eyes done by Jackie while I got my hair done
    Enza P.

    I absolutely love Urban Decay. I gotta admit I was a bit of a non-believer at first. I tend to be picky at make-up. Don't believe all that you hear about make-up!! Just because they sell it at Sephora or a major store, does not mean you should affirm it's quality. My usual brands are The Balm, Kat Von D, and sometimes MAC. I started to take an interest in Urban Decay when a friend of mine bought the Naked Palette. It consists of a full size brush, primer, and 12 eye shadows. For under $50. Fabulous quality. Honestly this make up speaks for itself. It does cost a little bit more than MAC, but I cannot deny the quality. Also, the customer service here is beyond great. Both Diane and Jackie have done my make up (natural look and dramatic look) and I received many compliments for the work done. When you get your make up done here, you can just call them ahead of time (which is what I did) or even just walk up to them if it's not too busy. If any of you are new with getting your make up done at the mall, you basically let the artists do your make up for your entire face. In return you have to purchase a certain amount in make up. At Urban Decay, you are required to buy 4 items (FALSE LASHES DO COUNT AS A PURCHASE). When I got my make up done, I was so happy that I bought 5 items. It's really easy to spend money if you're into make up. If you're a newbie, they sell palettes with many colors that anyone can learn from. You can easily ask any of the employees to show you how to do something specific, like smokey eye, and they'll totally give you a mini show. I love everyone who works at this Urban Decay location. They give off a really warm, friendly vibe and don't make me feel inclined to buy everything. They really listen for what I'm looking for. I definitely think if you want a make up tutorial, want a fresh new look, or are just looking for some quality products that aren't cheap but are also not ridiculously expensive, Urban Decay is for you.

    Andrea M.

    Always go to this urban. Ok truth be told, they can be a little pushy but it's so easy to go into to Macy's and 5 mins later leave with the makeup you want and they store your colors and previous items. Way easier than going to Sephora

    Thank you Jade for doing Natalie's make up! Loving it!

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    Page 1 of 2

    Ask the Community - Urban Decay

    Review Highlights - Urban Decay

    And she didn't even do my make-up :) This Urban Decay is small (located inside a Macy's), but I love it!

    Mentioned in 14 reviews

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    SEPHORA

    SEPHORA

    3.3
    (608 reviews)
    0.2 mi
    $$

    Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

    My boyfriend and I went to this horrible Sephora, Tuesday 23rd at 11:50am. ( Just in case you guys…read moreneed to look up who was working that day on the schedule.) Upon arriving no one welcomed us; which initially wouldn't be a problem but as we continued walking in they did great other customers. Customers of a different race. My boyfriend and I are African American, so it's not hard to pick up when people are choosing not help purely because of what we look like. We even walked past a worker with a terrible bob and clearly botched filer job. Not a peep. I was looking for a vanilla scent that day so we went to the fragrance area. As I was looking around no one asked if we needed help, which once again I said would be okay if the primary reason didn't seem to be because we were black. They asked other people if they need help and completely ignored us. I had to ask a worker who was about 50-60 years old with a blonde bun (which I recommend she loosen because baby it's snatching your edges) . She was not friendly at all and seemed to not understand what I was asking of her. There was another lady with glasses and red/brownish who was also no help. At this point customer service needs to be worked on and maybe teach about discriminatory practices, unless they lack range. Either way it doesn't take rocket science to work at Sephora as shown with your choice of employees; I found the scent I was looking for and ordered it through the actually company online. Next time I'll just go to Ulta Beauty. So yea-1000/1 I would avoid this location at all cost. Sucks when workers make the environment unwelcoming, especially when not one in there gets paid enough to be that rude.

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    Urban Decay - cosmetics - Updated July 2026

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