For doris the manager. We have been doing businesses with this location for more than 8 years. But no one ever misbehaved ever . How difficult she made a simple return because they asked us to try a new product and we did in bulk. And unfortunately the results weren't as expected. So came to return the unused ones. But Doris has a very bad attitude. Where she won't look at you but give you 1 word ber mean answer for everything. And tell that ,"Go complain to the customer care but I will complain 1st" . Shows how her work ethics are. . Her staff member wanted a proof of the "Purchase time condition of the color boxes" . Very bad experience . It's just sad to see a good cosmoprof in wrong management's hands. They expect us to check each box when we buy in bulk. To ensure the box condition. read more

Today I came in here to get permanent hair dye and after treatment I've been a cosmetologist for 14 years, but to be honest, I am mainly doing nails, so I've forgotten all about the chemicals that should be used for certain types of hair, but the sales associate today was so friendly and inviting and helpful She got me a really good deal and I am very happy with the results. The joico dye processed my hair in 10 minutes. In the bio mask made it so silky. read more

The staff was much better and they were so kind and helpful. I haven't been back in two years and I am planning to continue purchasing from this location. read more

Absolute worst customer service I've ever experienced in a business. Entered the store and all the employees were by the register busy talking amongst themselves and could not even greet customers who said "Hi" trying to get their attention but we were completely ignored. After shopping, with not one employee's help, we get to the register and were told that we couldn't purchase as students when in fact in line we created the account. It's ridiculous how there's so many negative reviews to this precise location over the years and nothing has been done to improve the customer experience. This will not be my first not only complain. Be better. Do better. read more

Another salon location waste of my time. Though the female cashier was very pleasant and very courteous and I understand that you have to follow the rules but I still can't understand how a lot of these salon supply store cancel a simple items such as an item as a spray bottle. Another location where I wasted my time driving down here and only to find out from the sign on their door that they can only sell to "Professional" only. read more

One of the Worst customer service experiences I have ever encountered. The lady at the store had a terrible attitude towards me, almost as if she were racist. She completely ignored me saying hello and was cheerfully approaching the next customer that came in after me as if it never happened. When I had complained to the store manager she was even worst and disregarded the whole situation and made it sound like it was my own problem. Complete unprofessional!! Will not go back in and absolutely don't recommend this place to anyone! read more

1st, most people already know, but you have to have a cosmetology license to make purchases here. If you are able to shop here, the prices are outstanding. The selection at this location is a hit or miss as it is considered one of their "smaller stores". Today, I found what I was looking for, however... I wanted 2 bottles and they only had 1, where the ESSJ store would have had 10 bottles on hand. Anyway... the lady there today was very friendly, which is pretty important to me when going in to these type of places. A lot of cosmo ladies are rude and totally in to themselves. read more

CosmoProf - Front of the new location. - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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This store is only getting 2 stars because it's right by my house, it's convenient, and I felt bad for rude to the gentleman who I spoke to today (2/26) I called last Monday (2/19) to see if they had Schwarzkopf BlondeMe and they said they have shipment and they would call me to let me know when it's in the shelf by Tuesday (2/20). Fair enough. I called Wednesday (2/21 because I haven't received a phone call) and the woman who answered, I guess forgot to put my on hold or mute but, she went to the back and asked if they had anyone and just told her to tell me they ran out. Okay. Whats the point of getting my info if no one is going to call back? Why does take 3 days to do inventory for a small store? Why are they hiring lazy people who take 3 days to do inventory? Clearly they need a new manager and new staff because this is just sad and crazy. read more

Eddie The best customer service ever so friendly and welcoming, Eddie thank you for the amazing professional assistance read more

This store NEVER has anything I come for. Time and time again I ask if certain products (simple color request) can be in stock. I just went for 4 different products and they had none of them. read more

I love this place! I used to come here to buy all my nails supplies and hair supplies. Recently changed careers so I have not been here in a long time. The employees got upgraded to awesome people! Eddy was super sweet, and he was really fun to talk to. I'm gonna come more often if that means I get to have awesome conversation with him! read more

I have been to many locations, this by far the worst! The store was in disarray, boxes everywhere that needed to be merchandised, and the two male works were on their phones standing behind the counter! I was embarrassed for them since it didn't seem to bother them at all! Wow I had no desire to shop or walk in the box maze. Usually I buy more than I intended, but not this time! Shame on those employees, they best be glad I'm not their boss they would be loooong gone!!! I'll drive across town before I go to this location again!!! read more

I was there twice recently, and both times the staff were friendly to me, looking in the back for extra product. The prices are decent, the main reason I knock of a star is because they were out of stock on two of the seven different things I came to buy. It also isn't clear to me whether this store is for professional hair stylists only, or if anyone can go and buy from them. I'm guessing that that they give a discount to the real hair stylists, not the wannabe's at home. read more

They have what I want for urgent. Super friendly, and store looks really neat. The girls there answer all my questions about nails. read more

So I went in to buy some stuff I needed for a balayage and had to deal with Yesenia nasty attitude. She legit was so unpleasant and the fact that she handed me a bag to bag my own stuff was a legit "WTF r u serious moment " read more

Came here [to their new location] for the first time recently. It is much larger and much more of a convenient location! I don't come here for products, I typically come here for equipment and tools. They have a much larger selection than their competitors. I also LOVE the Spring Style Show that happens at the San Jose Convention Center every year in April. It is one of the best education shows with some of the best discounts and deals of the year. read more

I really like this location. The staff has been very helpful and friendly. As an esthetician, I shop for tools, equipment, and wax supplies. I recently came in for some nail supplies. They were very helpful and led me to the best products to use for my needs. read more

Very rude employees . Incredibly disrespectful and stand off ish . Take the extra time and mileage and go to a different one :)