Quite disappointed honestly. The nail tech I originally had was very clearly not in a great mood at all! I like to think that you never know what's going on in someone's personal life, but that kind of went out the window when she used the nail file to file through the side of the skin on my thumb. There was no cut down the side of my thumb before stepping into that Salon, an FYI just so that readers are aware. She was filing down the side of my thumb, then I started to feel it sting while talking to my friend, and then the next thing I know there's shooting pain down my finger and I'm bleeding. In order to attempt to solve this problem, my nail take pushed her thumb deeply on the cut that she had created , and then continued to file even further into my skin resulting in more blood. No apology or care from her at all on the matter. Rude. I didn't even complain, I simply said "that hurts quite a lot, you've cut the side of my thumb so please can you stop"...and she continued regardless until anther nail tech stepped in and moved her onto another poor client. This was quite a horrific experience, she did not shape the nails well at all and a younger nail tech - who seem to know what she was doing - created the shape & colour that you see in the picture in order to try and resolve what the other lady had done. I would give three/four stars to the younger girl as she was very kind and talkative, unlike her colleague who was moody and ignored every question I had. The younger nail tech took great care in avoiding that cut that had been created and apologised profusely even though she was not the one who created it. But for $60...not worth it. Overall: better places to go, nails aren't fab but not awful thanks to the second nail tech, just miss this one in my opinion. Will not return. read more

Urban Doll Nails & Spa - Nails - Day Spas Near Me - Pasco, Washington

This was by far my best experience for nails I've had in YEARS. Not only did she not hurt my fingers with the file, or cut my buds from being speedy gonzales... she actually watched out for the problem spot on one of my nail buds, and didn't make it worse! Also, this is my FIRST experience where I showed the nail tech my inspo photo, and the nails came out exactly like them! They've officially gained my business from here on out. No more salon hopping for this girl read more

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This is the best salon in town for pedicures and builder gel, Kaylin is the best she listens and knows exactly what she's doing, my nails come out perfect every single time, run down walk to get a builder gel manicure from Kaylin! read more

Saved my a$$ on 2 separate occasions after another nail salon screwed us over I don't know why I didn't just go to them first, really good and clean work, I don't know if it's cheap or expensive but I had no problem paying what they charged me seemed like a fair price for what work that was done read more

I'm from out of town and was looking for a place to do an ombré French tip. I showed the gal a photo of what I wanted and she took it from there! The gal who did my nails took her time to make sure they looked perfect and spent so much time filing and shaping. I really appreciated the extra effort she put in to making my nails look great, especially asking through each step of the process if that was how I wanted them! This is my new go-to nail salon when I visit. Call a few hours or a day ahead of time for an appointment, lots of walk-ins. Total was $67 before tip. read more

Urban Doll Nails & Spa - Day Spas Near Me - Pasco, Washington

I went & got a pedicure & manicure. The gentleman who worked on my feet did an amazing job. However the gal who took over to paint my toes did a horrible paint job, she rushed through it. My manicure was great & looks great. I'm just really disappointed in how the toes came out. read more

Urban Doll Nails & Spa - Day Spas Near Me - Pasco, Washington

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do not go here for a pedicure. every single one of my toes were bleeding because they cut them so short. then the nippers tore of my skin so bad the water was red. The paint job was ridiculously bad. I asked for a palm tree and got a tarantula. I have never had such horrible service. They charged me 100 dollars for the wrong color paint, bleeding toes and not even close to what I asked for. I left there in tears. read more

Got really disappointed about this place. Been coming here for years. First couple time the owners Wife did Amazing Job than last 3 time I came she didn't take as much time as she alway did and the quality wasn't the same. Last night I came to get my dip powder( which cost just to color it $35 )and sadly this morning woke up and all my nails were chips than came in the morning and asked if she can fix it and she told me that they were booked for whole day everyone. Really disappointed in this places customer service. I loved it I was recommending this place to all clients and just like that one time asked them to fix it and she had no interest and didn't even offer a refund. Will be looking for someone else read more

Urban Doll Nails & Spa - Nails - Day Spas Near Me - Pasco, Washington

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Spontaneous Sunday pedicures for my birthday. As a walk in there was no waiting and sat right down after picking our color. Very clean facility and friendly staff and nice job on my toenails after my feet and toes suffered months of winter neglect. Would definitely come back here. read more

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I never leave reviews but I'm very disappointed in my visit today. I came in to get a pedi and immediately the older man idk his name was so rude! He sat me down and he noticed I had gel polish and got his tools he was having a hard time taking of the gel polish and got frustrated he even threw the tool all mad. He started talking in his language and alll the ladies that spoke the same language turned around to look at me so I knew he was talking about me. I honestly felt to humiliated. He needs to get fired or get his attitude fixed.! I had gotten my previous pedi here too and they still charged me an extra $5 to remove the gel read more

Urban Doll Nails & Spa - Day Spas Near Me - Pasco, Washington

This place has a lot of great reviews and my sister loves this place so I went in pretty excited with my mom we all got mani and pedis and they charged us 65 for me and my sister and 80 for my mom cause she got French tip we all did get gel as well but we where shocked how much it ended up being for nothing extra we walked out kinda confused but in the end we thought ok they did a great job so oh well but then the very next day my nails where all chipped!! No way am I pleased with this! I've never had my nails done for them to be ruined the very next day very disappointed in this place! read more

Urban Doll Nails & Spa - Cut the top to make it less noticeable - Day Spas Near Me - Pasco, Washington

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Went in with my boyfriend and friend for 2 pedis, full set and an overlay. They completely forgot about the overlay. Friends mail isn't even on completely. They didn't paint my boyfriends toes even after asking them too. Then I watched to wash the pedi bowls out with hand soap. Not sanitation, disinfecting.. nothing. Will not be going back. read more

I used to love coming here. I haven't in a while because life gets in the way sometimes. Every time I've gone, I had a great experience. My friend went there and asked for a simple ombré nail with nude. Instead of nude, he got white. They refused to fix them. I'm very disappointed that a place I used to love would treat a customer in this way. I won't be coming back after this happened to my friend. read more

I've been trying out different nail salons and this is the first place that took their time doing my nails and gave me exactly what I asked for! I was very pleased and it felt like a clean place. However, it did take 30-45 minutes to actually get in the chair even with an appointment. read more

Urban Doll Nails & Spa - Full set acrylics - Day Spas Near Me - Pasco, Washington

Glow in the dark nails. Loved the experience. Very friendly, they offered something to drink, wine, water or snack. read more

Urban Doll Nails & Spa - Day Spas Near Me - Pasco, Washington

The nails were perfect, they were done by Anna. Very helpful and they look exactly like the reference pic. Not 5 stars... the place wasn't the cleanest/organized. Skip on appointment. I would recommend calling them 30 min ahead. read more

Urban Doll Nails & Spa - Ask for Acrylic, clear tip, no gel and a rounded square shape. - Day Spas Near Me - Pasco, Washington

First time getting my nails done and I loved them! They did a great job. will be going again for sure read more

Urban Doll Nails & Spa - Day Spas Near Me - Pasco, Washington

Man left burn marks or rashes on my shins from throwing hot towels immediately from the hot oven or whatever the towels come from . I couldn't even fishing my pedicure I just walked up to pay and left . read more

This is my first time going back to Urban Dolls since it changed owners and it was a big disappointment. The most striking difference is how dirty and run down it has become. I'm talking the kind of dirty that indicates this place hasn't been cleaned well in weeks and the kind of run down that makes me wonder whether they will even bother to fix the damage or just keep letting it get worse. Cobwebs, dusty, empty shelves with one hanging askew, dingy walls with nail polish on them and even one long patch where damage was covered with strips of white tape. The windows were filthy with streaky handprints. The floor was a mess of dust and small debris. Several windows had been covered with paper and tape, I'm guessing to keep sunlight out, but it doesn't look professional. The previous owners would offer coffee, soda, or wine with a mani/pedi service, and though I could see the coffee machine was still there, it wasn't offered. This isn't so much a complaint as an observation, as I know things like that can change under new owners. The price of the service was still the same though. I always thought the coffee and wine was a nice touch that really made this place stand out from the rest. The results of the manicure and pedicure were mediocre at best. They did the manicure at the same time as the pedicure, which is normally fine, but in this instance they had me awkwardly reach my right hand over to the left side of the chair, so my body was uncomfortably twisted the whole time. The staff was just sort of present, neither friendly or unfriendly. They did seem to tease me a bit about my short toenails and the hangnail on my finger (which was one of the reasons I went in the first place). I used to like Urban Dolls for all the things that made it stand out from the rest (the decor is the same under the layers of dust, so that's still unique), but all that makes it stand out now is how grimey everything is and how blah the service has become. Such a shame. read more

I've been going to this salon for a couple of months now and haven't had any issues up until my last 2 appointments. Let me start by saying the ladies here do a fabulous job but the gentleman who helped me during my last appointment and who helped my mom during our last weekend visits was very unprofessional. Last month when I went he rushed thru my pedi and cut me several times but I brushed it off I needed my pedi done and I'm not one to complain. Last Sunday's appt was bad he rushed thru my moms pedi also cut the nails crooked when I asked him to cut down/ file 2 particular nails he pretended like he did something and turned around to talk to another coworker, he seemed annoyed at the fact I asked him do it. He left my mom with just color didn't put a top coat the lady who was doing my pedi saw how upset my mom was and rushed to do the clear coat. If I do end up returning here it's only because of the women who also work here and always do a great job read more

I got a full set of acrylics and a pedicure. Pedicure was amazing and she was very thorough and wasn't in a rush. For the acrylics they turned out beautiful and she was great at checking that I liked how they were looking. The only downside was that she was a bit rough with my nails and they were sore for a day after. It was as if the beds of my nails were bruised. The atmosphere is friendly and professional. I also rated it only 3 stars due to the fact that it was very expensive. For my acrylics and basic pedicure it was around $100. I will be going back only for special occasions. read more

Urban Doll Nails & Spa - My acrylics, beautiful but sore nail beds after some intense filing - Day Spas Near Me - Pasco, Washington

I scheduled an appointment for my friend an I, we didn't get into a chair till an HOUR later... ya I wasn't happy. They didn't even ask us if we wanted to reschedule. read more

Quiet vibe, great foot massage! The gel pedicure seems pricier than most. I will certainly return, because I appreciate that the pedi chairs are not crammed in tightly together; even when they are busy, you can relax...people aren't on top of each other and yelling across the room. read more

Beautiful job! Fantastic pedicure and beautiful fingernails. Another five star day! Join the fun before the holidays! You won't regret it! Awesome technicians! read more

Love this place! It's the only place I'll go to get my nails done! Free drinks and they have so many different services available, get your nails done and then your brows waxed! Love it! read more

Urban Doll Nails & Spa - The only place in the Tri-Cities I trust to do my nails right! - Day Spas Near Me - Pasco, Washington

First things first; they serve beer and wine! If your appointment will last at least an hour you get a free drink! I came here for the first time today for a pedicure and I will DEFINITELY be back! I got the deluxe pedicure and had a nice glass of moscato and let me tell you, I have never been so relaxed! The shop was very clean and stylish, they played great music (like what you would hear on 99.1), all the employees were super friendly and they did a great job on the pedicure! My new favorite salon for sure!! read more

Urban Doll Nails & Spa - Day Spas Near Me - Pasco, Washington

My favorite nail place of all time. Friendly, clean, and very good work. The pedicures are out of this world.

Worst pedicure experience of my life! The guy working on my feet buffed the skin off the top of my toes and they are still burning an hour later. He had no idea what he was doing. read more

This place is good and the people are super friendly prices are reasonable for all the work they do! Also I wish I knew what language they spoke? The place is actually really nice inside and has a very like home vibe to it I like how this place offers drinks to their customers and other things, I would definitely recommend this place to who ever is looking to get their feet taken care of or their nails very enjoyably and relaxing place to do it at! I loved my experience here over all!!! 10/10 read more

Amazing!!! Hands down one my favorite places to get my nails done!!! The staff are professional and very attentive!!! I can't say enough good things about this salon!!! They do an amazing job!!! read more

I absolutely love this salon! I highly recommend it to anyone who loves a good mani pedi.

Came to my scheduled appointment and was related 40 min after. Once the bail tech was going my nails, I showed her the picture of what I wanted and started talking to her co-workers. I couldn't understand what they were saying but she quickly told me to go sit at another chair. There another bail tech began to do my nails. I kept asking him the price and he wouldn't tell me. He was almost done with my full set and he told me it would be $60 nothing special about these nails and I was very upset at this point. I asked him to redo one of my nails because he put it on crooked. He said it would only take a little bit to fix so he cut it off and began to soak it off. I told him I only had 5 min until I had to leave. 10 min go by and he said it would be another 30 to fix my nail. Was not happy about the customer service and the bail quality was way below average!! Nail lifted within a week! Was not happy read more

I don't get fake nails or anything, but I do work on my feet so pedicures are a must. I have to say that the Urban Doll has an amazing service- their $55 pedi is freaking LEGIT! I have had it two times now and waited to write a review to see if the service was the same both times and it was. The older gentleman (maybe owner?) does an amazing job & spends a lot of time on the massage portion which I super appreciate. I leave there feeling like I'm on a new pair of legs and my polish lasts forever. I want to keep the secret for myself but holy cow! It's too great!! Do your tootsies a favor and hit them up! read more

Had an appt-took them 10 min to put me in pedi chair-waited there for another 30 min by that time the once hot water was now cold! Uh, No thank you! Don't waste your time! read more

Don't waste your money. I sat with my feet in water for over an hour and then she wanted to hurry. I asked to ask 3 times to cut my cuticles and file my toenails. Not worth $35. read more

I wish that the employees would be REQUIRED to give each other a pedicure. So they know how it feels to have someone aggressively rub the TOP of your foot. Yesterday, in addition to my pedicure, I also got a manicure. After the clipping, filing and painting was done, I started to remove my bracelets in preparation for the hand & arm massage. She tells me "No. It's ok." And indicated that I should not remove them. She then makes several attempts to get some lotion out of the clearly empty lotion bottle. When I laughed and said "Looks like you're about out of lotion." She thrust her open hand at me to show me she DID get some lotion out. The small amount of lotion was lazily applied to my hand/arm with minimal attempt to rub it in. And certainly NO attempt to actually massage. I was pissed. I still am! When I am paying $35 for a manicure....I expect better treatment than that! I will not be returning to Urban Doll! read more

This is my favorite nail salon in the tricities area, they do such an amazing job and talk you three it the whole time making sure you are satisfied, they are the only place that I have been to that offer free drinks, they have nice conversation and are very friendly I would absolutely reccomend this place. read more

I went in to get a gel manicure, and three days later it starts chipping out of no where. Not worth the $30 I spent.

they do the best nails in tri cities! highly reccomend this place, great customer service. read more

Urban Doll Nails & Spa - nails - Day Spas Near Me - Pasco, Washington

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It was wonderful! Great attention to massage! Friendly staff