Look, I know that the customer isn't always right, but when you're willing to lose business on minute things like add-ons, you might want to check your business model.
For context, I am an avid boba tea drinker. And having recently moved to Idaho, I have been on a mission to find an establishment. I attempted to purchase from the store over a month ago, where the owner explained they would not add Boba to their strawberry Matcha drink because " it's too good to alter ". I did not make a fuss -- it's the owner's prerogative to deny business despite my opinion that's it's an oddity. To my surprise, my husband went last week and was able to purchase that same drink with the alterations that I wanted. Weird? Or maybe the owner realized that money was being left OFF the table. So on my way back to Twin Falls I was eager to return, only to be met again with "no we don't do that" even if I was more than willing to pay extra for Boba on the side.
I've learned my lesson! I will happily save the $24+ for the drinks (and then some as a potential returning customer). But thank you to whoever sold my husband "his" drink -- it was decent. read more