Over multiple years and several thousands of dollars spent at Dang PT, I'm updating my review. I…read moredid not receive the quality of care or customer service I would expect from a high-end physical therapy establishment and would not recommend it.
The first package I purchased at Dang PT working with Dean was great and I didn't experience any customer service issues. Towards the end of my time with Dean, I experienced an injury that prompted me to seek orthopedic care again. My doctor recommended a different PT establishment, where I received care for several months. After I completed my package there, I returned to Dang PT. This was when I started experiencing customer service and quality of care issues.
My first unsavory experience was when I bought my second PT package. They showed me the wrong price sheet. I selected a 14-session package @ $190/session and paid $500 towards the expected $2,660 cost. Later, I received a charge of $1,508 and contacted them via text to clarify the price breakdown. I do not know which employee was responding via this line, so I'm referring to the responder as they/them. They told me the 14-session package should actually be $2,739.80. Thankfully, I had a timestamped photo of the incorrect price sheet. Eventually, they agreed to honor the price I was shown, but it was unsavory that I had to resolve a mistake made on their end. After this incident, it felt like they held a grudge against me.
For instance, I had trouble using the parking code they provided for the adjacent lot and texted them for help. I didn't get an answer, and when I followed up, they said they're a small business and can't really control parking. I understand they don't own the machines or lot, but their response didn't address my question and made it sound like I was unreasonable for asking for help. I'm not sure how being a small business exempts them from providing customer service or answering questions.
Another unsavory experience was when I emailed my PT and never received a response. I reached out to Dang PT via text on 12/28/2025 to ask how I could contact my PT directly because I did not know who I was communicating with on the text line. They provided my PT's email. I emailed my PT on 12/30/2025 for clarification on my exercises and to provide feedback on my sessions, and they never responded. I verified several times that I had entered the email exactly as provided. I continued to see my therapist well into 2026 and never received a response, nor was my feedback taken into account.
After this, my customer service experience had become so unsavory that it made me anxious to raise concerns again. Even when I had tried to ask questions and provide feedback, nothing changed. I was also locked into a package, so it felt futile to mention anything more. Essentially, I had to eat the cost of the remainder of my package despite the subpar care and customer service because I did not feel I could ask questions or get meaningful support.
I continued my care with my PT, but ultimately requested to cancel the rest of my package due to a private matter, which I disclosed to them. I had used 12/14 sessions. At about 7:45 PM, I asked if they could cancel the remainder by adjusting my 12 completed visits to the 10-session package rate of $195/session. This would have been a $60 charge to me. Around 10 PM, they instead proposed adjusting the 12 visits to a 10-session package at $195/session, then charging the last 2 as individual visits at $250/session. They asked me to confirm so they could process it. I planned to respond the next morning, but before 7 AM they texted me that my refund had been processed. My partner and I found it very odd that they processed the refund before I could respond, despite asking me to confirm. Ultimately, they charged me double what I had proposed to get out of my package. Given that I have spent several thousands of dollars there, I found it nitpicky that they charged the last two visits at $250 instead of $195 - it almost felt like retaliation. However, I am happy to pay their proposed fee to not have to step foot in their establishment again.
Overall, there are plenty of high-end physical therapy establishments in Los Angeles, and Dang PT does not meet the mark. I'm not sure why the decline in quality of care and customer service happened, but I saw it and so did my partner. I felt excluded from the "highest quality of care" they advertise on their website and the "relaxed, welcoming" environment they describe on their Instagram.
I thank Dang PT for the contributions they made to my mobility, but ultimately, I'm disappointed in my experience here. I think this establishment has a lot of potential. They have knowledgeable physical therapists who can support clients with pain, recovering from surgery, and more. I hope they take this feedback and improve how they interact with their clients.
