I truly debated whether or not to leave this review because our wedding day itself still had some beautiful moments. However, after reflecting on the entire planning process, I feel future couples deserve transparency before making such a large investment. To start with the positives: the venue itself created a beautiful atmosphere for our wedding, Critic's Choice Catering was loved by our guests, and several setup details, including the welcome table and cake tables, were set up as planned. Many guests complimented the food throughout the evening. Unfortunately, the planning process behind the scenes was extremely stressful and, at times, disappointing due to repeated communication issues, inconsistencies, and preventable mistakes. From the beginning, Kaycie (the founder and coordinator) sold us on the venue by emphasizing that it was "all-inclusive" and offered things other venues did not. During our initial meetings, I specifically asked for an overall quote that included a dinner package so we could determine whether the venue fit within our budget. I trusted her expertise and guidance when she provided us with pricing, and because it fell within our budget, we decided to move forward. Several months later, we discovered that we had actually been quoted for an appetizer package rather than a dinner package. Kaycie stated that we had mentioned possibly bringing in our own catering company, but that was simply a question we asked while exploring options. It was never confirmed that we would be using outside catering. The difference in pricing was substantial, and we felt misled. When we raised our concerns, we were told that we should have noticed the pricing difference and asked more questions before submitting our deposit. As first-time wedding planners, we relied on the expertise we were paying for and expected accurate information from the start. Another concern involved what was actually included with the venue. During our tour, Kaycie proudly showed us a large book of linen options and explained that they offered far more choices than other venues we had visited. Later, we learned that glassware, china, silverware, tables, chairs, linens, and other essentials were not included as we had believed. As people who had never planned a wedding before, we did not know these items would need to be rented separately. We often felt like information presented in person did not align with information later provided through email. For larger weddings, I would strongly encourage couples to get every detail in writing and verify exactly what is and is not included. At one point, we were told, "We have no control over how you read and interpret our literature." As clients relying on the venue's expertise and documentation, that response felt dismissive rather than helpful. One of the biggest disappointments was the seating chart. Kaycie sent me another bride's seating chart as a template and instructed me to follow that format. I did exactly that and even asked her to review it beforehand to make sure everything looked correct. She confirmed it was fine. On the wedding day, however, families were split apart, couples were separated, parents were seated at different tables, and children were not seated with their families. We later learned that she had told some of our guests she could not fully read the chart. Had that concern been communicated beforehand, I would have gladly clarified it or come in myself to ensure it was set up correctly. Instead, one of the most important organizational pieces of the reception was mishandled despite us paying for coordination services and setup assistance. There was also a serious issue involving one of the bartenders, who we later learned was terminated. Multiple guests informed us that he refused to serve drinks unless they tipped him, despite the fact that we paid for bartending services and supplied all of the alcohol ourselves. Guests reported feeling pressured to tip, and one guest was even told, "I have rent to pay," before being asked to send money directly to him. Another guest was left in tears after an uncomfortable interaction. We were also told he attempted to charge for premium tequila shots using tequila that we had personally provided. Several guests commented that drinks were inconsistent and tasted different throughout the evening. I do want to recognize Brendon, the operations manager, who was kind, professional, and genuinely apologetic. He listened to our concerns, acknowledged that these issues should not have happened, and took accountability for the areas where they fell short. His response was the first time we truly felt heard during this process. I understand that no wedding is perfect and that unexpected issues can arise. However, communication, accountability, and professionalism are critical when couples are investing significant time, trust, and money into one of the most important days of their lives. read more

See all

We are so grateful we found Urban Palms for our wedding. From booking to the food tasting and all the details in between, everything felt easy and stress-free. It was a huge bonus being able to have our ceremony, cocktail hour, and reception all in one place, which made the day so easy for us and our guests. A huge shoutout to their in-house caterer, Critics Choice Catering--they did not disappoint. Our guests couldn't stop raving about the appetizers and dinner, and there was more than enough food for everyone. We received so many compliments on the menu, and our guests left full and happy. A special thank you to Kaycie, who went above and beyond to make sure everything came together perfectly. We truly couldn't have asked for a better venue and team to help bring our wedding day to life. Highly recommend! read more

See all

Unfortunately, my experience with this company was extremely disappointing and stressful. A final meeting and food tasting took place one month before my event, where I approved the chef and paid the remaining balance in full (in cash). At no point was I told I would need additional staff hours, more chairs, or any extra fees. Despite this, three days before my event, I was suddenly given a new balance. Then one day before the event, I was told I needed to provide liability insurance -- information that should have been disclosed at least 30 days in advance, not the day before. This resulted in unnecessary stress and constant back-and-forth between the owner and billing. Other issues included: * A substituted chef * Food that did not match the tasting * Dessert table that ignored the approved pink and gold theme * Incorrect lighting, missing slideshow, and missing napkins * Guests being asked to assist with tasks that should have been completed beforehand * Venue conditions that were not as represented After the event, I was also asked to leave a positive review in exchange for compensation, which I found highly unprofessional. I have text messages and documentation that confirm my experience and the timeline of these issues. While the venue itself is beautiful, the communication, execution, and business practices were chaotic and unacceptable. If you are considering this company, be prepared for last-minute fees, poor communication, and broken promises. -Khrystyne read more

Urban Palms - Clearly you can see the bribe. - Venues & Event Spaces Near Me - Gardena, California

We had our recent Christmas Party here. Been driving past this place, didn't know it was an event venue. There's lots of parking which was a plus. Vibe was good! Spacious enough to hold a big crowd. Event was coordinated by a co-worker; with the open bar and a decent buffet spread, it was good party. read more

Urban Palms is a beautiful location with plenty of parking for torture guests. The host Kaycie was amazing and did a wonderful job of creating the vibe that we were looking for, for our sweet 16 party. The location was spacious and the staff were kind. We brought out the In and Out truck and that was a hit for a bunch of 16 year old. Highly recommended and highly accommodating! read more

See all

Such a beautiful and awesome new venue added to the South Bay \ LA area! Classy and unique, it's perfect for any event big or small. The in house catering by Critics Choice catering never disappoints as well! You have the whole package here, a beautiful venue with amazing food and service at very competitive rates. As a wedding and event planner for over 25 years I highly recommend Urban Palms! read more

See all

Incredible venue! Special place for all events, large or small. I just love this creative space that makes you feel like your in the titanic. Food is amazing, team and service are at the level!! I would highly recommend for your next party or event. This team will create a memorable time!! read more

Urban Palms - The girls loving Urban Palms!! - Venues & Event Spaces Near Me - Gardena, California

See all

What a unique and beautiful space that lends itself perfectly to whatever vibe you wish to create. Ample parking and easy location right off the 110 and 405 freeways is great for guests. Having the ability to have one large event in the room but create different areas with unique vibes and activations is amazing. Kaycie and her staff are pros and know how to host a top notch event. read more

See all

I have never seen a more more beautiful, elegant, romantic, well put together Gala (and I've been to many). The Decor was steller, entertainment superb, food exceptional and plentiful. And parking is Free! I loved the Ice Luge for the Expresso Martinis! The lighting on the floor matched the design on the cocktail table cloths. The show girls, Uber talented violinist, draping on ceiling and walls and tons of candles.. this is what Event Dreams are made of! read more

I celebrated my All White Birthday Affair here 2 weeks ago, and it was truly a grown and sexy event. Everything was absolutely beautiful, and we had such a great time. The staff was incredibly accommodating, making the experience even better. I would definitely recommend this venue, as they are also willing to work with your budget. It was a birthday to remember! Thank you Kaycie and Cynthia!! read more