I live in the area and just went to this shop for my first time. I was helped by Yvonne and she had…read morethe brightest and warmest welcoming. I needed replacement glass and found me exactly what I needed AND educated me on how to fix the problem that brought me in the first place! Price was fair, unlike a lot of the other headshops in West Hollywood. Anyway, excellent experience here and will be purchasing my smoking products here moving forward.

Impeccable service and kind patience/support while I was persuisng. Very helpful with so many great…read moreproducts! 10/10 will return

NGL this my favorite smoke shop. they always have my vapes and wraps in stock and costumer service…read moreis always A1 ! Will definitely continue to shop.

Best customer service, good price and good atmosphere with a solid selection of items the bestread more

They have everything you need and they're open until midnight. That's hard to find in West Hollywoodread more

Yesterday I purchased two Geek Bars from Smoke 4 Less (they offered $10 off for buying two). The…read moretransaction itself was simple -- the staff rang me up and sent me on my way. Later that evening, I gifted one of the Geek Bars to a friend, only to have her return it to me saying it didn't work. I tested it myself and confirmed it was completely dead -- a dud. When I went back to the shop the next day to let them know, the staff told me "no refunds or replacements" and that I should've tried it before leaving. That response was disappointing on several levels. First, this was meant as a gift -- it's not realistic or appropriate to "test" something you're giving to someone else. Second, I'm new to vape products, and the employee who sold it to me never mentioned this policy, nor is there any signage in the store about needing to test items before leaving. All I wanted was a simple replacement for a product I paid for that didn't work. Instead, I was met with dismissive customer service and zero accountability. I'd recommend going to another smoke shop where the staff values customers and stands behind what they sell. Smoke 4 Less clearly lacks proper training, customer service standards, and store policies.

Great selection of cigars, great customer service and the employees are knowledgeable about the…read moreproduct they offer. It shows that the store owner cares about the quality of product he sells. Well done Lou's Smoke Shop!

Primarily a vape shop, but they do have a walk-in humidor with some decent cigars at fair…read moreprices-especially considering California taxes. They have "jet" cigar lighters for $6, which is convenient for travelers who will have to toss them before getting on a plane. Unfortunately, the ultra-premium cigars they have--like Liga Privada and Padron--are in terrible condition. Service is outstanding; friendly, courteous, and efficient.

I came here to get a new pipe because I broke my old one and this place hooked it up with a sturdy…read morehigh quality glass pipe for a good price. The owner was also super friendly and helpful. If you check in on yelp they'll throw in a pretty durable mini pipe with a $20 purchase too. It's a pretty sweet deal, I'll definitely be using this one as my travel pipe! I'd highly recommend this place.

Great selection. Great service and excellent value for the products. I love this smoke shop!read more

I was here yesterday in the morning great smoke shop with great customer service the guy who works…read moremornings is very kind and helpful, if you are looking for a good selection of bongs they are the place to go, they got everything in there

Person working at the store is completely rude, has no care for the client at all and the products…read morethey sell are all from downtown. I bought an item that was faulty, instead of exchanging it for one that works they said it's my problem now since I purchased it. Horrible customer service and horrible quality of products. Truly recommend going to a different smoke shop after what I experienced with them Wouldn't want anyone else getting treated the same.

Amazing hands down the best smoke shop in Hollywood , staffs are very knowledgeable and nice , will…read morecome again , strongly recommended as well

Sells fake puff bars. Be forewarned!…read more I usually buy my puff bars from 7Eleven for $15 which is a little pricey so when I saw this shop sold them for $10 I figured it was worth an extra 4 minute walk. The guy working there was decent, CDC compliant and friendly enough. I bought here one time before, mint puff bar but didn't check if it was verified. I came back a second time and bought a strawberry puff bar. Right off the bat the packaging had a different colored font, then when I opened it up the color of bar itself was much darker than normal. Feeling a little skeptical I wanted to check the verification code and sure enough a warning popped up saying that either someone had entered this code before or it was a knockoff. Obviously I took off three stars because of the counterfeit products. This can be very dangerous because you never know what kind of chemicals they include or what the quality will be. I would NOT come back to this location and I would NEVER recommend it. I guess it is worth the extra $5 to know its a real product. Overall 1 out of 10 stars. COMPANY RESPONSE: "Hi Danielle you bought strawberry banana flavor today and you asked if it was legit or not i said yes you tried and said it was good so im not sure why you upload a strawberry puff bar picture telling that its fake and its from us" UPDATE IN A PRIVATE MESSAGE: "Hello Gor, You have me confused with another customer. This review may have been posted today but I purchased this "puff bar" on Friday. I did not open it in the store and it was strawberry, not banana strawberry. I also would not ask if it were fake, because I would not assume that. I am stating in this review that it is counterfeit because when I enter the verification code the warning picture, which I included in this review came up. No one had entered it previously because I scratched off the code when I got home. That is very concerning. Is there another explanation as to why that would have popped up?" HIS RESPONSE: "Well you can write whatever you like in here , all i know is that we buy our product from legitimate wholesale , and we keep all the records of the purchases so either you got it somewhere else or you should adress the maker why it says that , as far as 7/11 selling it at 15 $ you can keep buying that same product for more money if you want , also just because you put up a picture with light and dark red puff bars telling that the dark one is fake and its from kalinka doesnt make it fake or ours , i can state the oposite that the dark one is legit and you bought it from us or i can say the light red is ours and dark one you bought at 7/11 and you got confused so i would recommend not to ruin our reputation and make those kind of accusations" REVIEW UPDATE: I took off an additional star and left one star because of the threatening response and lack of decent customer service. It is now very clear that the reviews here are not from legitimate customers and are most likely friends and family. Gor, good luck with business. You have forever lost mine. Take Care.

My favorite place to hang in LA right after Griffith observatory and Dodger Stadium…read more The staff is knowledgeable and friendly. They have a very good selection of top shelf products as well as more affordable tiers. The Lounge is beautiful, relaxing and a great place to interact with others enjoying nature's little miracles. Valet or street parking available.

I booked a cabana online for a birthday gathering, then called the shop directly to upgrade it to a…read moredouble session -- and that change was confirmed over the phone. Three days later, I got a notification that my reservation time had been pushed out an hour with no explanation. When I called to ask what happened, I was told a manager would call me back. That call didn't come until 2pm the day before my event -- for a party I'd already invited 9 people to. The manager told me he had no idea how I'd been able to book the slot in the first place, because it had actually been reserved for a "buyout" and that I would not be able to have a cabana at all. His "solution" was to comp me a single session the next day -- half of what I had actually reserved. When I explained that I wasn't available and this wasn't an adequate fix -- I was being asked to cut my event in half and change the date, less than 24 hours out, for a party of 10 -- he hung up on me. I called back immediately and was told he was "in a meeting" and unavailable. To be clear about the sequence: I booked, I called to confirm an upgrade, that upgrade was confirmed, and only after all of that did the shop discover its own scheduling conflict. That's not a mistake I made -- it's one they made and then tried to offset by giving me less than half of what I was owed, with no real alternative, at the last possible moment, on my birthday. Good service means owning an error like that and making it right -- not quietly downgrading the customer's booking and calling it compensation. Instead I got a lopsided offer and a hang-up when I pushed back.