I am a Kaiser patient but thankful to the high heavens ALL VALLEY accepts KAISER insurance- what a…read morerelief because the closest urgent care to me is about an hour and a half. All of the staff was so incredibly friendly, my wait was less than 15 minutes, I saw PA Lei - and I am obsessed. I may never go to KAISER again lol She was so friendly, thorough, extremely relatable, listened to my concerns and made me feel completely at ease. I cannot say enough incredible things about my experience. If I could give her a 10 star, I absolutely would .

I recently traveled abroad to some remote tropical places and returned home feeling very unwell. I…read moredidn't think my situation necessarily warranted an emergency room visit, but I wanted to be evaluated and tested quickly for mosquito-borne viruses in case intervention was needed. I very rarely use urgent care facilities, so when I needed one, I turned to Yelp and was pleased with the overall reviews of All Valley Urgent Care. I called ahead and confirmed they could accept me as a walk in right away. I visited All Valley on a late Friday afternoon and was seen by a Physician Assistant within 30 minutes of my arrival. The PA listened to my breathing, checked my ears, nose, and throat, and told me they might have heard fluid in my lungs justifying a chest x-ray to rule out pneumonia in addition to standard rapid testing for flu and Covid. I knew I didn't have the flu or Covid based on my symptoms, but I didn't know about pneumonia so I agreed. They did the chest X-ray on site and all three tests returned negative. The PA told me they would send a prescription to my pharmacy for a basic albuterol inhaler to help me with my breathing and that they would also send lab orders to Quest Diagnostics for me to have my blood drawn to test for viruses the next day. The PA didn't know what blood tests to request, so the PA said they would do some research. I left the facility without any real answers. So now for the review. On the positive side, the PA was nice and even though it was clear the PA didn't have confidence in their knowledge about what tests to order for given my situation, I'll give them a pass on that because my circumstances were certainly not very common. I also give the PA credit for knowing and admitting when they needed to do research. The nurse/x-ray tech was also very nice and the facility is new and clean. On the negative side: 1. Upon checking out, I specifically asked the front desk staff if they would be sending my prescription to the pharmacy I requested. She viewed her computer and said "yes" before giving me a dismissive look. Nevertheless, the prescription for the albuterol inhaler was never sent to my pharmacy. When I called All Valley back a few days later, I was told that they couldn't find any notation in my chart indicating I was given a prescription. I was also told the PA I saw was not working that day, and that the current provider on duty wouldn't issue the prescription without evaluating me personally. The only option I was given was to come in for a new evaluation. My case was somewhat unusual and recent, so I knew the PA would remember me... I therefore asked All Valley to call the PA at home and they refused. So just to reiterate... All Valley wanted me to pay for a new visit and spend the time to come in and be reevaluated by a new provider just to fix their prescription mistake, they refused to call the PA to get the OK to send the original prescription, and all of this drama and resistance was over a basic albuterol inhaler, not some type of dangerous or highly restrictive drug. 2. The lab order the PA sent to Quest Diagnostic was insufficient to cover the possible mosquito-borne viruses present in the regions to which I traveled. Even the Quest Diagnostics staff knew this but they couldn't change the order. So, I had to reach out to my primary care doctor who sent me back to Quest Diagnostics a second time with new lab orders for much more extensive bloodwork. 3. The front office person on duty during my visit was a bit on the cold/curt side, but not unprofessional. 4. I was feeling awful when I arrived at All Valley, and I wanted to check in as quick as possible using regular paper forms. Despite this, I was directed to use a QR code posted at the front desk and to use my mobile phone to do everything including completing the medical questionnaire and taking images of my insurance card while seated in the lobby. As you might imagine, typing lots of information using my thumbs on a small phone keypad is not fun to do when you feel terrible. It is important to note, I was the only person in the waiting room during my visit and there were three workers at the front desk just chatting with each other who could have easily helped me. 5. Before I left All Valley, the PA told me he would add me to the call back list and someone would call me to check in on me the next day to see how my symptoms were progressing. That would have been a very nice touch, but no one ever called. 6. When I called several days later to discuss the prescription issue, I was simply told to return to the clinic to be evaluated again by the on-duty provider. That insistence, combined with having a chest X-ray I doubt I really needed given my symptoms, certainly makes me question whether billing is the priority. I am disappointed. This facility can do better and I won't return. Fortunately I can rely on my primary care physician to take it from here.

This is in regard to the Big Bear facility of Heritage Medical Group…read more By mistake I left some paperwork at the doctors office in Big Bear, (from my visit to the emergency room at the Big Bear Hospital) .When I called to retrieve it, I was treated as if I didn't matter& was stupid. I'm 76 years old, & it's easy to tell that someone is belittling or disregarding you because of your age, the office staff refused to look for my paperwork Finally they told me that they had shredded it. No apologies. Guess they though!,,,,,that will shut her up. Besides they blew it off saying that the paperwork was not significant. I was furious and said some mean things for which I am sorry.They kept telling me that I should contact the hospital for more copies. I don't think that they ever looked for my paperwork...it was easier for them to put the solution on me.. I guess I should take my business elsewhere. It shouldn't matter to them if this is the dismissive manner that they show patients. I'm dismissed. Okay Bye

I normally don't write reviews but this is absurd and something I'm not going to let go of. My…read morefamily has been going here for years and we have always had a pleasant experience. I just went in for a really bad rash on my armpit. The lady was nice until I gave her my name and she looked my account up. She rudely told me last time I was in my visit wasn't covered by insurance cause I was out of network so she's going to have to collect payment up front this time. I said my insurance is California so I am in network. So I called my mom to ask her and my mom is like no you're in network so I asked the lady what it said and she said "all I can tell you is what I have right in front of me and it says that it didn't get covered because you guys hadn't reached your deductible". Out of network and not reaching a deductible are two different things. I said that's fine and she rudely said "I need your credit card" so I handed her my credit card and she still had my ID, so I was waiting at the counter and she goes "umm take a seat" and I said "I'm waiting for my card back" and she said "I told you I need to make a copy of it" and I said "you need to make a copy of my credit card?" And she threw it back at me and goes "here's your card you're so worried about. I need to make a copy of your ID" and I just said "thank you" and went and sat down. After I got done filling out my paperwork I brought it up and then heard her and the other lady taking about me. They said they needed my insurance card again so I brought it to them then sat down. A few minutes later I was called up by another lady and she started talking to me like I was a 2 year old saying I needed to pay for my visit. I said "that's fine I already gave her my card to pay and she threw it back at me" then the other lady started telling me "I need to be an adult" and mocking me. And the other lady said "wow attitude". I said "yes I have an attitude because of the way you just treated me for no reason". While I was on the phone with my mom they both started calling me a child and said I needed to be an adult and grow up and all this stuff. Then the other lady hands me back my credit card and says "have fun at the emergency room. We won't be seeing you" and they both laughed. I am filing a report with the California State Health Board about this incident currently. Absolutely unacceptable. My family has lived here for 30 years and clearly she doesn't like us since she was extremely nice until I told her our last name. To be treated that way in a medical office is insane. As I just went to google to leave a review I see hundreds of posts saying they lie and tell you you're out of network to steal money. Avoid this place at all costs!

Everyone was really lovely and helped me so much thank you again to all there in a very trying time…read moreit was nice to talk to and meet people who cared

My husband's 82 he cut his finger very bad and these people were all over it as soon as he walked…read morein I didn't even have time to check in and he was already in the back room getting stitched up thank you so much.

I have a PPO and this doctor was on my card to use. It took 2 weeks with me following up to get an…read moreappointment. When I finally got one Dr Baumgartner was on vacation so I saw Joe. He was very nice and prescribed meds for my stomach pain. A week or so later I get this letter. Not sure what kind of rapport I am supposed to have with a doctor I've never met but there is only one other doctor I can go to so hopefully I don't need a special rapport for him. Very poor customer service. This doctor doesn't care about people only servicing his regulars I guess.

Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

His office is almost impossible to reach. Expect 30 minute call / hold time at least. When you do…read morereach, he schedules Friday appointment, then leaves early that day without filling prescriptions as promised, and takes the weekend leaving you with medication.

I went to this doctor Stephen canapic for 3 years ears when I moved up to Big Bear Lake California…read moreand I only pick this doctor cause he is the only doctor that takes new patients on the entire mountain and he uses tjus to abuse the patient's rights. MY son went head over hills on his bike into a tree and I wanted to see if he needed to go to ER. they will see me in 10 minutes for a hang nail, No kidding but when my son needed to see them right away they told me they would see him in a month This is while they're office SAT Completely empty On top of this, his PA Joyce is really nice until I want her to go over any kind of results with me and then the 2 front girls at the office, especially Melissa she decided that she's a doctor and she can tell me I don't need anybody to go over any of the results. I broke my foot and got x-rays - they said " oh your foot's not broken" so look at the picture. This is what this foul office calls not broken Now I called health health net and I told them what was going on and I said do not tell them that it's me that complaining because this louse is the only doctor up here so I can't even get a referral if I don't have doctor. So of course Healthnet named me. Now this doctor knowing that he is the only doctor that actually treats patients up here on this hill Has completely refused to fill my prescriptions that are life saving prescriptions and hes refused to see me so I can't get a referral for any test or anything that's wrong with me and I've been very sick for the past 5 months with no help. My son got extremely ill from the 2nd vaccine of fizer and has been throwing up September 14th it is 1st October 1st Yesterday and my son had to go to the emergency room because this narcassist doctor who refuses to see my 15 yeat old and refuses to refer him to a gastro specialist to find out what's wrong with this kid's stomach. hes throwing up compulsively every night after getting this vaccine he has lumps under his arm and hes so ill he can barely sit up. the only help I got was at the ER emergency room in big bear where they told me they could give him an anti nausea prescription and that he needed to see a gastro specialist but since we have no primary doctor we can't see a specialist so my son is sitting here dying health net gets all my money and doctor Kennedy who's supposed to be a doctor who would do no harm He is critically harm my child and he is done my body a mass amount of harm including Putting me under extreme stress of whether I'm going to get my life saving medication fell or not I have to go through this every month I have to jump through hooks and I went for 2 weeks with no synthroid and got extremely sick thanks to this scumbag doctor this man should be desbarred and I am filing an official complaint with the board of directors of medical board of directors of medic of the medical board He is an old man he is senile he has no right to practice and Joyce his PA should be ashamed of herself because I was really nice nice to her and I put my trust in her and she could have had the decency to call me and talk to me and be a real doctor but instead she decided that the front office girls are the real doctors here and they can make sure that you never get to see a doctor. Yes the bimbo and the front office is who went over my x-rays with me not a doctor and not APA but a bimbo who sits behind the dusk and doesn't even know how to pronounce your own last name guess everybody's foot looks like Spock

found this place that opens 7 days a week, 10min from the house. as we've just moved to this area…read moreand need to find a new doctor. also needed to get my coughing checked out fast. all other doctors have a long wait schedule. loved it opens 7 days a week and welcomes walk-ins, what a concept?! came in twice so far, both time were walk-in and greeted by the front desk staff and waited about 30mins before I was seen by PA on duty. 1st visit was with Amy, who assessed my symptoms and prescribed antibiotics and cough medicines for my cough. I took the medicine and recovered after I finished the medicine. Amy was very friendly and answered my questions on the doctors and clinic/office operations. 2nd visit was for my pain at the back of the ankle (achilles) for almost 3 months. Don walked in with a huge smile and very friendly and checked my foot and found a bump at the back of heel that needed x-ray to confirm. (when I saw my podiatrist twice in the last month, he didn't even notice it). only problem is the x-ray order form had a wrong address that I ended up driving around to find the correct location. I've decided to make an appointment with the MD in the house to see if I can change my PCP to this location for convenience. earliest appointment is 2 months away, hopefully this is bc MD is on travel, and not a typical trend for scheduling. but at least the PAs were knowledgeable and the staffs were very friendly. So happy I've found this place w/in 10min. from my house.

* I had a cold and fever for several days, and over-the-counter medications like NyQuil were not…read morehelping. * While I could handle the fever, the body aches were bad enough that I couldn't work, so I decided to visit this clinic. * The facility was very clean, modern, and well organized. * All staff members were wearing masks and were extremely professional and kind. * I met with **Nurse Practitioner Lyndon Taylor**, who was excellent. * He was professional, answered all of my questions, and took the time to explain everything clearly. * I also asked about additional services they offer: * Weight loss injections similar to Ozempic ($600), with the potential to lose up to 40 pounds * Free, pain-free allergy testing * Prescriptions were sent directly to my local Walgreens. * Funny enough, my wait at Walgreens was longer than my entire visit at this clinic. Overall, a great experience. I would definitely recommend this location for anyone needing quick, professional care. --- DG

I must update my review on May 12 Tuesday 2026 for a few weeks. I have been suffering from chest…read morepain and pain going down my left arm since I've never smoked and I've always exercised and lived a pretty healthy life. I ignored it stupidly on that particular day I felt the pain was worse than ever and I better go to the ER here to our wonderful hospital. Mountain Community Hospital in Lake Arrowhead. I went there feeling pretty cocky and thinking this will be nothing well once again. I was there approximately 7:45 in the morning and I was just complaining about chest pain and the incredible doctor and nurses took the bull by the horn and recognized the signs and started taking x-rays and what not and I'm saying it's nothing. It's nothing. I'm feeling pain here is there but immediately they saw and recognized issues and me being the stupid person that I am I'm saying no, I have to go to Spain in three days and they were fantastic. I cannot say oh my God how wonderful they were. They took the ball by the horn like I said and they immediately took some test and they said you're going to have to go down the hill to Riverside Community and I just thought that was crazy well fast-forward that was on 12 May a week later I ended up having open-heart surgery yes and I must say they literally saved my life that was told to me several times by the doctors and the cardiologist at Riverside Community. I would've had several heart attacks in Spain or the airplane had I not been at Riverside Community and had my open heart surgery and had a ER at Mountain community done what they did they literally saved my life that entire staff between the doctors and the entire staff between the nurses the radiologist. They are five star all the way we up here on the mountain are so blessed with the entire staff and the doctors they are our angels truly are angels. We need to stop complaining about the stupid stuff and realize how blessed we are to have the staff at Mountain community. They are really the best stop complaining about the stupid little stuff because they saved my life and I bless them every day. I wake up, I was told by my neurologist at Cedar Sinai that 82% of people don't even make it to the surgery table 82% and that would've been me had it not been the staff at the ER at Mountain community. We owe them so much. They are truly my heroes. Thank you so much ER department at Mountain community God bless you.

I had to have surgery on a broken thumb in February. The care I received from Dr Walker and his…read moreteam to the nurses and CNA's in the hospital couldn't have been better! I will always appreciate how kind everyone I encountered was and the excellent care they gave me from the ER to getting discharged.

Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

BEWARE OF THIS DOCTOR - DOES NOT CARE ABOUT YOUR MEDICAL NEEDS HE'S A QUACK - NO BEDSIDE MANNER…read moreAs a new patient I found this doctor to have a horrible bedside matter.  He has a huge ego and superiority complex which came across at my very first appointment.  Don't waste your time with this doctor.  His office staff have the same attitude and the nurse who took my blood had a horrible attitude and no bedside manner.  I was told the doctor spoke with me about a medications I was taking and he NEVER did.  He wanted to CUT me off of a medication I had been taking for 4 years without addressing the MY MEDICAL NEEDS.  He messed up and then covered his tracks by going back into his files and document after the fact.  I'm not just making this up.  I called one time after days of waiting information on my medication, I was on hold for about 20 minutes and the doctor got on the line and YELLED at me for tie-ing up his phone line.  He said he had patients trying to get through.  WHO AM I?  At 3pm he tells me he's leaving for the day and does not have time for this.   2 months after he was aware of my medication dose he said I was taking twice the dose and he would not prescribe it.  I was going to have to get another doctor.  SO I DID.  I actually googled the specific medication dosage and my dose is within the guidelines. IF YOU WANT QUALITY CARE - FIND ANOTHER DOCTOR. THIS QUACK DOES NOT CARE ABOUT YOUR MEDICAL NEEDS.  Redlands has much better doctors who care.