We came in here to change our plates and update our info. We did not have an appointment, we walked…read morein and literally in less than 10 minutes we were out. No lines, no fuss no muss.

This is the location that I always go to for my vehicle registration. I never have any issues…read more Right when you walk in, just go to the kiosk and pull a ticket. I wait until my number is called. Walk up to the window with all my documents. Pay and leave with my registration sticker. The earlier I get there the better. It can get crowded even in the mornings. It usually goes by fast.

The City of Carrollton does not follow their own ordinances. I reported violations over 2 months…read moreago, and they have not been addressed. One of which is tree limbs blocking important street signs, and blocking movement on the sidewalk, which is not only a violation of State law, but a violation of the Americans with Disabilities Act (ADA). The tree limbs are also blocking visibility to safely exit the alley, and on to the main street. They keep promising to address the issues, but they have not. All they give is lip service. They just do not care. They harass citizens for ridiculous things, yet they do not take care of the urgent ones.

The city re-poured the alley behind my home in Feb of this year. The contractor did not pour it…read morecorrectly and my property (home) floods when it rain. I cannot get anyone from the city to even come and look at the issue. I have installed a channel drain at a cost on of over $7000.00 but even this cannot keep up with the amount of water flooding in from the alley. I cannot get anyone from the city to help. What can I do to protect my property?

On Feb 12, 2026 I was hit in my car by a hit and run driver. I had to follow the driver to their…read morehouse because the driver zoomed off and didn't stop. Once at the driver's house, I confronted the driver and alerted her that she hit my car. The driver stated that she didn't hit my car, so the police were called. I was told by the 911 dispatcher to stay in my car and don't approach. When the police got on the scene, they scolded me for following the driver and said that the driver could have "shot me." They didn't give the driver a sobriety test, didn't arrest her for the hit and run because she said she said she didn't hit the back of my car with the front of her car although the police saw the damage on both our cars. The police asked me how much damage I thought had occurred, and I thought maybe $500, and they in turned stated that they didn't need to write a report because the damage was under $2,000. The damage turned out to be over $2,000. I thought the police could have done their job better by checking out the driver and by doing whatever is supposed to happen when a driver flees the scene of the accident, and the police (three cars showed up) should have written a report. Isn't that their job?

I was being extorted by two men for hours because my tire was flat and they were changing the tire…read more Im a 20yo woman, I'm in a situation at 3AM with two men trying to get money out of me. It was called a 'civil matter' by the woman on the phone, and I got a call hours later from a police who dismissed the situation and said that their price was normal, I made my own effort to settle the situation and made a fair price because I informed them that threatening to tow me was illegal. By calling it a "civil matter," you guys give them permission to keep doing what they're doing. As long as they're 'fixing a tire' they can harass, intimidate, and extort a young woman without any legal consequences. "Protect and serve" doesnt seem to exist.

Was in an out quick always make an appointment the guy was very nice and helpful he found out my…read moreproblem quick and fixed it . I would go to Fort Worth over Dallas office any day .

What happens with the IRS in this country? The taxes do not fail to discount them but if you have…read moreany problem it is impossible to create an account and call is worse, and as if we were not busy, going in person you should lose the whole day to be attended to.

Ok, so my man had to handle business here. On this particular day, oath ceremonies were being held…read more I never went inside as no one was allowed inside if you were not taking your oath or other immigration purposes. I enclosed if a picture of what it looks like in Oath day because while I get that it may be crowded or maybe it's social distancing that explains why families aren't allowed inside. I don't know. But it's such a big day for them but it can't be witnessed by their loved ones. Benches outside would have been a nice alternative for families to wait as their loved ones came out with their certificates and flags.

Recently came here and with an appointment no problems. You will not be seen unless you have an…read moreappointment and they will ask for your appointment letter at the door before going through metal detectors. Even with appointment - You will have a wait time so that is a bummer. Sometimes it's within 10 min of your appointment and others it can be 45 min. later. Mostly polite immigration staff. But be aware when sworn in only the individual will be allowed in that is being sworn in for naturalization . No others allowed. Even with handicapped people such as those using a walker.No exceptions unless your a translator, I believe, but in order to qualify for one you have to meet certain criteria. BUT the naturalization "ceremony" while by themselves is so quick!

Chris Sorenson (ID #101204) - a real-life hero…read more I was stranded on the side of the highway, alone, my driver side tire unexpectedly blew out. I was with my dog, waiting on my company's roadside assistance and feeling pretty vulnerable. Chris Sorenson stopped, immediately reassured me, and promised he wouldn't leave until I was taken care of and he kept that promise. His calm, professionalism, and genuine kindness turned a scary situation into one where I felt safe and supported. He handled everything efficiently and with care, but more importantly, he showed up as a human when it mattered most. Five stars doesn't feel like enough. Thank you, Chris ...truly.

I was charged $129.45 in tolls for under 20 minutes of driving…read more This is not an opinion - this is based on actual billing records with timestamps, and I'm attaching a redacted copy of my statement to prove it. Here are the facts: Chisholm Trail Parkway - about 7 minutes of driving - $2.80 Completely reasonable and what any driver would expect. On Tarrant Pkwy / North Tarrant Express: Outbound trip - less than 7 minutes - $51 Return trip - after exiting Chisholm Trail Parkway, I was on local roads for roughly 5 minutes, then entered Tarrant Pkwy / North Tarrant Express again: About 11 minutes of travel - $78.45 Total on Tarrant Pkwy / North Tarrant Express: $129.45 When you look at the timestamps on the statement, these are not single tolls. They are multiple charges stacking up within minutes of each other, creating a total cost that is completely disproportionate to the time spent on the road. This is directly supported by the billing data. Final comparison: About 7 minutes on Chisholm Trail Parkway - $2.80 About 18 minutes total on Tarrant Pkwy / North Tarrant Express - $129.45 Same area. Same day. Within minutes of each other. There is no reasonable way for a driver to anticipate that one toll road would cost a few dollars, while another would cost over $100 for a similar duration of travel. If you're driving in this area: Do not assume toll roads are priced similarly Be extremely cautious using Tarrant Pkwy / North Tarrant Express Check your statements carefully No one expects triple-digit toll charges for short trips. In my opinion, drivers deserve far more transparency so they can make informed decisions before entering the road.

This court was so state oriented I boycott the whole town. When a complaint is insufficient the…read morecase should be dismissed. Here, the judge handed it to the prosecutor and said "fix that". No, refile it.

Went in to clear a warrant, came out extorted & hopeless. I'm thinking I would come there ask to…read moresee a judge & go from there. I was stopped at the desk and my ID card was taken and not given back until I paid over $600. They let me know that I had to pay over $900 just to see a judge and that I "couldn't leave" until it was handled. I advised them my rent is due today and I can't afford everything, they proceeded to ask me to phone everyone I knew... "or else". Cops started surrounding me listening in on my calls right in the lobby, creepy...Again my options were... see a judge if u paid in full... pay $300 & pay the rest in 10 days or jail. I was told I could come back set a payment arrangement but it was denied even though I brought proof I lost my job recently. Now I have 2 days left & idk how I should proceed.

7-2022: Big improvement to the facility just make sure you are waiting in the correct line for…read morewhat you are trying to accomplish. Vehicle registration: Arrived at 7:55 AM there was a line to get into the door they open at 8 AM. I was 16th in line. Doors were unlocked promptly at 8 AM. Everything was orderly, security at the door was also friendly and helpful with getting people to the correct side of the building depending on what they were needing to do. Once inside use the kiosk to check in and obtain a ticket number. Don't lose the ticket number because they will ask you for it when you get to the window. I was done by 8:30. The waiting area is rather small with pew style seating. It does fill up quickly, especially when you are trying to social distance and not sit right beside someone. There is limited standing area in the room. But you can wait in the hallway. Be sure to pay attention to the tv monitor that tells you what ticket number they are on, you don't want to miss your turn. You can pay with cash check or credit there is an additional fee to pay with a credit card. There are also signs posted about renewing your registration online. Be sure your vehicle has been inspected before coming to this office and waiting in line There is a small nice Veterans memorial out front. Great experience with extremely little wait time.

Wow. WHAT an upgrade. Welcome, Carrollton, to the 21st century…read more Any reason to need to hit this place for renewing registration (before it was online), do a title transfer, etc, used to be a decision. "Well, do I want to go try to get this title transferred or perhaps roll around in a cactus patch and then take a bath in a tub full of lemon juice? Hmmmm..." Both would be horrible experiences and leave you feeling like you wanted to die, but the cactus patch lemon bath sounded like the lesser of the evils. Now you can go online, see what the wait time is, and even get in line online. Oh JOY! I literally had no wait for my title transfer. It was like a religious experience. Angels singing. Light pouring down, warming my face. Just... beautiful. Perhaps my view is skewed because the previous bar was SO low, but I'll take it. Just google Sandy Jacobs Government Center and follow the link to tax collector assessor - if you're doing a title transfer or some other car registration related whatever. Scroll down to the Carrollton location and check out the wait time, and get in line online if there's a wait! Blammo!