This dealership tried to sell me 2 damaged cars. Both with title labeled as clean on site…read more"TrueCar". They used me as a pawn to ask questions about getting audited when I was speaking to a loan representative. They offered me a car on the spot for $150/month, adding a few hours to my visit and then after applying for a loan, which they didn't consider, payment would be as low as 240. I gave a deposit to hold a car and to provide assurance that after repairs (a dead battery, broken Struts, broken sunroof/moonroof, and missing cargo cover), but when DCU informed me of the real title condition, it took me 2 days to get the refund and speaking with the sealed rep and owner of the business. I clearly expressed that I was no longer interested in associating myself with the business and looking elsewhere. A few days later, the owner messages me about s new arrival I might be interested in. This was after I spoke to the manager about the integrity, professionalism , and methods of selling that I experienced.

If you're undecided on a car lot LOOK NO FURTHER. Benitez auto group WILL work with you. I just…read morerecently purchased a 2016 Altima with no problems thanks to Edward. They're very responsive and honest about the whole process. As a woman I was fearful I'd be taken advantage of but they showed the opposite and went above and beyond to work with me and help me. Stop by anytime and view inventory YOU WILL NOT BE DISAPPOINTED! Thank you again Edward!

Mike Cotter my sales rep at Park Place is awesome. Super professional, kind and takes the time to…read morefind you the right car. goes out of his way to make sure you are happy with your purchase. highly recommend him if you are looking to buy a car. Also, Rola was extremely nice, helpful and professional. all around great experience! highly recommend buying a car here!

I am incredibly frustrated with the lack of accountability and communication at Park Place…read moreMotorcars Dallas. My 2017 GLA 250 was held for a full week for a persistent squealing issue, yet it was returned to me with the exact same problem. What is most concerning is that this has been my consistent experience with this service center--it seems to be the 'norm' here that you have to chase them for updates, only to get no response and no call backs. Since picking up the vehicle on July 8, I have left multiple voicemails for my advisor and the service department, all of which have been ignored. I am not surprised, given how difficult it is to get any communication from them while a car is in their care. I am hoping this public review finally prompts a member of the management team to reach out and provide a path toward a real resolution. Please do better.

I've bought 2 trucks from here in the past 7 months. Like I told Edwin (the owner) when I find a…read morebusiness I like, I stick with them! Even if they don't have what you want on the lot, give them a couple days notice and they'll find it for you!

I bought my Honda here and they honestly have the best service for buying a car! They are very nice…read moreand freindly. I recommened anyone that needs a vehicle to check this place out!!

We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

On May 2nd I came in & purchased a used 2024 Lexus NX from Sewell Lexus Dallas expecting the…read morepremium customer service and Certified Pre-Owned experience the Sewell name is known for, but unfortunately my experience fell far short of that standard. I originally came in specifically for a Certified Pre-Owned vehicle that was advertised online as CPO. After arriving at the dealership, I was informed the vehicle was actually not certified and only had around 500 miles remaining on the factory warranty. Despite that, the pricing remained consistent with what would typically be expected for a certified vehicle, and I was then encouraged to purchase an additional $3,000 extended warranty instead. As a buyer, that was extremely disappointing and felt misleading. On top of that, several promises made during the sales process were not properly followed through on, including the tint request. Communication throughout the process was poor, and expectations were not clearly managed. The vehicle also was not thoroughly detailed before delivery, as I am still finding personal belongings and food debris from the previous owner under the seats and floor mats. I want to be clear that my frustration is more with the dealership process than with any one individual employee. However, attention to detail, transparency, and follow-through are exactly why customers choose Sewell and pay Sewell-level prices. While I did end up getting the car I wanted I came in expecting exceptional service and a true Certified Pre-Owned buying experience, and unfortunately left with neither.

Made a yelp account specifically to not recommend this store. I bought a car from here and…read moreimmediately had problems (puncture in the tire, needed a new catalytic converter, replacement of different hoses). It was all covered under warranty, but no one has had ANY urgency to help you once they've sold the car. It has been a nightmare scheduling appointments and actually getting any work done. I've heard from four separate employees that "we'll give you a call back" and then never heard from any of them. This car was supposed to have been done yesterday but they had delays of course. I've currently been sitting in the store for 4 hours because an employee told me it would be done 4 hours ago (still not done, I guess the tech never picked up the needed part). The lack of communication between employees, techs, and managers is actually mind blowing. The only reason this is getting 2 stars is because the service manager has actually been trying to help us, but it has still been a painfully long process to repair the brand new car I bought.

BEWARE OF CARMAX…read more.. I am sharing my personal experience so others can be aware and take steps to protect themselves from SCAM companies like CarMax. I discovered that my personal information was used in connection with a vehicle purchase through CarMax without my knowledge or authorization. After learning of the issue, I attempted to contact CarMax and obtain information regarding the transaction. Despite multiple efforts, I was unable to reach individuals with the authority to address my concerns. The only contact available to me were people who barely could speak english, would not provide their names and would not connect me with anyone in authority. II talked to several of these people over several days. What was most frustrating was receiving conflicting information. At times I was told records of this transaction existed, while at other times I was told there was no record of the transaction. I even had one person say "oh this looks so strange" Another said, "oh I am sorry this must be another one of those inside jobs" but they never would provide to me anymore than that and no information about the actual purchase. I find myself wondering, Is this really the United States where SCAM company's like CarMax can keep doing business. Their corporate office was totally unresponsive. My only communication has been by emails. There is no way of accessing anyone in authority by phone.. I cannot believe this could happen in America.... BUT IN AMERICA IT CERTAINLY CAN HAPPEN WHEN YOU DO BUSINESS WITH CARMAX..KEEP ON MIND.... IF YOU EVER GIVE CARMAX YOUR PERSONAL INFORMATION YOU JUST MIGHT FIND YOURSELF PAYING FOR SOMEONE ELSES NICE NEW CAR.

I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

Greatest car buying experience I ever had and it was Fun at the same time. Darrius Whittington is…read morethe man with the plan

Arrived early and didn't have to wait until my actual appointment, they took me in early. It took…read moreabout a little over an hour which was cool. My service advisor was very professional Adrian Rodriguez.

These people at Norm Reeves are really good. Especially the body shop. We were well taken care of.read more

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.