Rarely do I write reviews... and if I could give a 0/5 stars I would. I dropped off a machine washable rug (brand: Ruggable 10x14 rug) on a Monday. The lady at the counter couldn't give me a price, but said she would call me back after she spoke with someone. She was guessing between $300 to $60 dollars (huge variance). I said, please call me with a price before you do anything (this is a machine washable rug that can be done at a laundrymat for about $25, but would rather drop it off than hassel with it). She said ok, no call and two days later, I return (Wednesday) and ask what is happening with the rug, and she says "no one called you!? It's going to be $60 dollars". I say, "ok, when will it be ready?" she says "Monday". I call on Monday (of the next week), asking if my rug is ready, she says yes. I come in. I ask the front desk lady for the rug, she says its ready, and looks for it... it is where I left it a week ago (in the front, still folded) - still dirty. She goes back into the computer and says, "oh, this needs to go to the other store, they have the large washer, and it will stay overnight and comeback." ok.... "it will be ready on Wednesday." I go to pick it up on Thursday (almost 2 weeks later), their store hours on google are on the picture attached (Thursday 8-7pm), they are closed, the sign says 6pm. I show up on Friday to pick it up, and she is like "no one called you?" I reply, yet again "no, no one has ever called me" - she replies "oh, we couldn't wash it. we couldn't get the machine going"... she stares blankly at me, and I say do you think I can get my rug back then? "oh okay, lemme look for it". Almost 15 minutes later, she brings back the rug in a balled up mess, and I say, I can't even get it back folded? Get your hours posted correctly. Call customers back when you say you will or if there is a problem. Have your stuff ready when you say it will be ready. If you can't do something, its okay to say this isn't a service we can provide. This was literally the worst service ever, mostly because of complete lack of communication. read more

Us Cleaners at Oak Tree Plaza - Dry Cleaning Near Me - Tustin, California

Been going here for years. Must have changed ownership because they are not only expensive, now, but incompetent. Lost an expensive set of pants for over a week. Customer service is horrible. Never go here. read more

DO NOT GO HERE!!! I dont know what happened to this place? Service used to be good. If I could give negative stars I would! I was told a price for service and dropped of the item. Which was promised within a reasonable time, 3 days. I cam in to pick up the item and was told that it's not ready, and that whoever told me that was wrong, and that it takes 7 days! Um, the lady worked there!! That's who told me 3 days! If you are an employee, you need to know this! I was also told the price when I dropped it off. When I went to pick it up 7 days later, suddenly it's a different price and now 50% more than what I was told initially! This place is the worst, do not ever go use their service. They are rude and the quality is NOT what it once was read more

Rude and unwelcoming. After using them for a couple years, I've stopped taking my clothes here.

I have been coming here for the past 3 years and have been pleased with the customer service and quality. Recently I have had horrible service on several occasions from Rosalinda. She is extremely rude and unpleasant, clearly hates her job. Time to find a new dry cleaner! read more

I agree with Raul G. Bad Customer Service and they have changed ownership! Asked a question regarding my laundry and the answer I got back was rude and the response was short. I even asked to speak to the manager and she said the manager was not there and she said the manager hardly comes in? When I heard that I was done! I have been a customer for over 15 yrs and I will definitely take my business else where! read more

I have been going to U.S. cleaners for two years and they do a wonderful job here. They are also very friendly and have convenient hours. I like that they are a green, earth conscious business. read more

This place has really great service and cool people working there. I couldn't go and buy a suit for my cousins wedding in AZ since everything is closed around here. I needed a fresh suit to be cleaned and pressed right away. They had no problem and took care of me. I know I'm going to look slick and clean. I had been so busy working. And since I am going out of town I needed them to do my laundry. I have been lazy and needed cloths to head out there. They took care of that too and cloths are FRESH! Thanks guys!!!!! read more

I've been going to U.S.Cleaners for over 10 years. Every time we have received wonderful service and great cleaning. We highly recommend them. read more

Bad customer service with a simple question. Can I pay this right now with attitude She said no!!' you could wait..

Hidden charges. When I brought in jacket, I was quoted 7 and when I picked up was charged 8 for lining. I asked if there are prices posted and response was no. They also said I can't give you exact price because of environmental fees. read more

This place has been really helpful with my drycleaning requirements. I would recommend this place to anybody. Great prices and customer service. Didi and Esperanza always greets you with a smile. I had brought some shirts with stains and they did really work on it and got the stains removed. Keep up the good work guys! read more

Stay Away. "After indicating to one particularly obnoxious young woman that I felt one of my shirts had been damaged by them, she snarled at me, "You mean to say WE did this?!" " The experience above is one I can completely relate to. After being a loyal customer for 18 months (out of pure convenience, not price or service), I was returned a pair of slacks which had ripped halfway up the leg. The employee came up with every excuse she could think of: cheap material, the way I put the pants on, poor treatment to try to remove all blame for their mistake. With no offer to repair the damaged slacks or even fully apologize, I will GLADLY take my business elsewhere. Yes, the Hugo Boss slacks which I have worn maybe 10 times are definitely not poor material. Summary: Poor Service Poor Quality Poor Choice by Me read more

US Cleaners is now under new ownership and you can notice the difference immediately when walking through the door. The customer service is instantly better there's an overall more efficient and cheerful vibe in the place and they did quality work in altering and dry cleaning my garments. Thank you for being receptive to a customer's feedback and making noticeable improvements I will be a returning customer. read more

Always a pleasure to pick up my dry cleaning. If any issues they call and offer to mend or do extra cleaning to fix. I am very picky as these are my work clothes and my daughters as well. If not completely satisfied they will clean again. Reasonable, organic, clean and pleasant employees. read more

ECO FRIENDLY!! They use all eco friendly products!! The staff is super friendly & helpful... rarely do I go to the cleaners.. but the hubby just LOVES to dry clean all his close at once so we occasionally go & typically only in California. I got my comforter cleaned hear & when I picked it up it was wrapped in a nice clear zipped up bag that made the comforter look like I just purchased a new one! Clean fresh smell from it & my little kitties jumped right into the blanket & made themselves at home ahahhaha read more

Always professional, trustworthy, and prompt service! There staff is excellent and ready to answer any questions. Always kind and caring!

I am quite disappointed with the service here. I came in wanting to get my jeans hemmed and tapered. I asked for an estimate and the lady behind the counter answered "I think $10. Or it could be $14. I am not sure." I asked if she knew who would know the prices and she had no idea. She had no idea how much it would be to taper and quite frankly, I am not sure if she even knew what I meant. It was as if she was faking as an employee there and had no idea what she was doing. I would recommend that people stay away from an unprofessional dry cleaner and go down the same plaza to another dry cleaner. read more

My experience with this drycleaner tonight was the last straw! We had used them before for a while, but I noticed that on occasion they would dryclean some of my shirts, even when we specifically asked them to launder them, and then charge almost 5 dollars per shirt. So I ended up going to another drycleaner for about a year, unfortunately they closed so we went back to this place to give them a second chance. Bad decision. After using them for a few months now, I had two shirts with broken buttons, not that big of a deal... Then I had another shirt that was ripped on the right sleeve. When my wife brought it home, she pointed it out and said that the drycleaner told her it was already there. I was 100% sure that rip was not there. Ironically, a few other people here that have reviewed them here said that they also had their clothes ripped. Of course this dry cleaner will always blame it on you. Super classy! The final straw was when I went to pick up our cleaning today and they chose to dryclean four of my shirts and charge me $5 each when we specifically asked for them to be laundered. When I'm asked them why they drycleaned them, the lady behind the counter said that she "thinks" she remembers telling my wife that dry cleaning would be better, even though the shirts were Nordstrom no-iron wrinkle-free laundery only dress shirts??? There was absolutely no reason to dryclean these and when I mentioned this to my wife she said she once again specifically asked for them to be laundered and NOBODY suggested dry cleaning. Basically, they choose to charge you more and lie about it when you ask them. I will never go back to this place and hopefully they eventually learn that ripping clothes and overcharging customers isn't a sustainable business model. read more

Excellent service and prices. Stopped in as I was visiting the area. Got my piece back the next day with amazing customer service. Best cleaners! read more

Fast and friendly. Great service and prices are best in town! This place is a hidden gem. Keep up the great work!

I didn't use there services but I had an emergency and needed help. The young lady behind the counter helped me with out even blinking and eye. Going forward I will be bringing my dry cleaning to them because of that young lady!! read more

I've been coming here getting my alterations done for my clothes. Always do a splendid job hemming my works pants to perfection. I recently had to get a dress hemmed and fixed for the weekend, they were able to get it done quick in a timely manner. Another good thing, ORGANIC DRYCLEANING! What else can be better. My clothes always come out to perfection and the service is great as well, the lady is super nice! read more

Tustin's friendliest dry cleaner. The staff is attentive to one's needs and always has my orders ready for pick up promptly. They even know my name! Would definitely recommend. read more

Really exceptional service at this cleaner. They are very courteous and always charge a fair, if not low, price. The quality of work is exceptional and I have never had any issue. Will continue to patronize for as long as I live in Tustin. read more

I have come to this place for about 3 years. but I will stop coming. I brought MEN'S dress shirts to be LAUNDERED, these don't need dry cleaning. Came back to get them and they dry cleaned (!) and to rub salt to my wound, they charged over $4 per shirt. Didn't want to argue wt them. I'm taking my business elsewhere. There's a place in Tustin that will press men's shirts that were washed at home for $2.25 a piece. Do this if you dislike ironing. read more

Took a pair of new black jeans. Never been washed. The cleaner faded them to thw point they look old. I tried to explain this to the lady and she insisted I complain to the store and get a refund like it's the store fault my pants look gray now. These are 501 jeans not wranglers. $50 jeans destroyed by us cleaners. She furthers tell me about all her other customers she has faded their jeans. Blue jeans and black jeans. Give them the same advice. Take them back to the store. Never again will I come back to this cleaners. read more

We tried a few cleaners in the area and just weren't ever satisfied. Until we came here. They have Great prices and great customer service! I've been bringing mine and my husbands stuff here for a while and will definitely continue! Thank you US Cleaners! read more

Under new ownership. $70 to clean a small, partial leather shirt (front only, back is cotton). Clothes don't come back as quick, mgr doesn't return calls... read more

Just a revisit. They used to be my dry cleaner. But after many torn dress shirts and an argument with the owner, I left. Now, a few years later I have the same cleaner and not one torn dress shirt. Janice, I guess you were wrong after all. It was your team that tore my shirts! read more

Great cleaners. Super friendly service. Been comming here for years and couldn't be happier. My clothes are always clean and pressed. Would not trust any one else with my 300 dress shirts. read more

The best place. I drive from Villa Park because I trust them with my clothes and they are organic. I have been there for eight years. LLH read more

This cleaners close to my office. My shirts, pants and outdoor clothes servicing and Some atteration are made. Outdoor clothes are sometime sweaty smelly after clean and wash but this store has very special. Goretex are need to special care because detergent, rinse and spinning must be follow the mfg's guide. One of my $500 goretex are no longer waterproof after heavily washed with other cleaners. Alterations are good job. read more

Service is friendly and knowledgeable. My beef with this place you ask? I took a $300.00 leather jacket in that I was wearing during my motorcycle accident. Needless to say it was covered inside and out in dry blood. They told me the charge would be $37.00 and would take two weeks since they send leather out to be cleaned. No problem right? Wrong. I returned in two weeks and the jacket wasn't ready. They told me to come back in a week. Okay that was understandable considering the amount of blood. When I returned in a week, the soft guess leather jacket was stiff and about a size smaller. Okay well I guess that's just part of the process. So I pull out my money to pay and the girl rings me up for $59.00. WTF? She told me because they had to do a second cleaning it cost more. I understand but shouldn't they have told me before? Anyhow I ended up paying more than told, receiving back a jacket that was in fair condition to how I brought it in and all in all I am unhappy with this establishment. I would not recommend it nor will I return. read more

I have been coming to US Cleaners for several years and they always do a fabulous dry cleaning job and because I do not mend clothing well, I am very blessed that they are so good with alterations! read more

Right in line with how BAD service is on many things nowadays, this place excels. My previous dry cleaners who were friendly, courteous, and completely professional sold to a surly couple who had ZERO bedside manner and gave disinterested dry cleaning service. I then went to two others before landing at U.S.Cleaners, close to my work. Initially things started out pretty good, despite the fact that the owner completely failed to train her employees to smile, and use words like "please" when speaking with customers. After indicating to one particularly obnoxious young woman that I felt one of my shirts had been damaged by them, she snarled at me, "You mean to say WE did this?!" After exchanging a few words I realized I would again be on the hunt for a new dry cleaners, and left. When I later called to discuss this with Janice, the owner, she demanded my name (as if that had anything to do with a complaint) before she would go further in the conversation, which I had no intention of giving her because it was not relevant. Realizing that this LOUSY business owner apparently feels that her rude employee is the one who pays her bills and keeps her doors open, I wound up hanging up on her. As a small businessman myself, it is mind-numbing how customers just accept horrible treatment from so many services as a normal part of doing business, and that our expectations have fallen so incredibly low. This business is THE epitome of that sad sentiment. read more