So I get it they are a used dealership. Someone else in the reviews describes it perfectly. Lots of…read morecars, friendly staff, clean cars. But they know the tires on the cars ain't sh- and we'll just add in a tired package to your loan to fix it. I went with their bank choice Westlake which was so bad in rates and obviously refinanced asap. They where good about asking me if I paid and hyping up the capabilities of the car but then the car couldn't do half the stuff they listed and if you can ask me about pay answer other things wrong with the car. Like why the brakes needed flushing since March but I bought it in August. Didn't notice the warning cause they probably reset it over and over again so I got the warning after I already drove off the lot. I'm making the best of the car but the price compared to what it is was not fair and completely inflated. For that I cannot recommend this place and would not. Where I thought I was saving getting a used car I couldn't have spent the same and got it new. Just a no go. Oh and they added on gap coverage without asking as well. So thankfully once I refinanced I was refunded the extra packages but not a return or suggest feeling for this business.

Absolutely the worst experience I've ever had at a car dealership. We had a confirmed appointment…read morewith Sam to finalize financing on a specific car. We showed up on time and waited for over an hour, only to find out he had sold the car to someone else without any notice or communication. There was zero respect for our time or the appointment that was already scheduled. If a car was going to be sold, the professional thing to do would have been to inform us before we drove there and waited. This was extremely unprofessional and disappointing. Poor communication, poor customer service, and no accountability. I would not recommend this dealership to anyone. Be careful trusting their appointments, as they clearly do not honor their commitments.

I've been in the car market for five years, looking at this exact car and it could not have…read morehappened without the help of Shahar. Brandon was the person who helped me test drive the car but the man behind the magic is Shahar both make a great duo. The process took almost a week because I was giving Shahar a rough time but in the end, he was still patient with me from day one after test driving he knew this was going to be my car. Not a moment did I doubt him and I'm so glad I went with this decision. Now he'll have a customer for life. Thank you soo much to Brandon and Shahar for making it all happen.!!!!

I had a great experience with Shahar and Brandan. They were very accommodating in allowing me to…read moretest drive the car multiple times and take it to a local mechanic, and provided a free replacement mirror for one that was a little damaged. Great purchasing experience from these guys, trustworthy and helpful!

I would strongly encourage anyone considering buying a vehicle from this dealership to have it…read morethoroughly inspected by an independent mechanic before signing any paperwork. I purchased a vehicle here in good faith, and shortly afterward it began experiencing serious overheating issues. The engine repeatedly went into "Engine Over Temperature" protection mode, lost power while driving, and required large amounts of coolant despite there being no obvious leak. The vehicle has since shown symptoms consistent with a potentially serious engine problem. This has been an incredibly stressful and expensive experience. Based on my personal experience, I would not purchase another vehicle from this dealership. Please do your homework, request all service records, and pay for a pre-purchase inspection--it could save you thousands of dollars and a lot of frustration.

An absolute terrible place to buy a car, I bought a mini van from this place, not knowing that this…read morevehicle has no radiator coolant, after a couple of days the car started overheating, took back, they said this never happen to there car, I request to cancel the purchase, they refused. I left car there and stopped payment.

Great customer service . A used car dealership that is honest ! Now that's rare !…read more Very easy to work with.

Great used car buying experience! Came in, test drove the car then a couple of days later came back…read moreto negotiate and buy the car. No funny business. Marc and Pam were great. 2nd car we have purchased from here and they will be the first I contact in the future as I have had bad experiences elsewhere buying cars!

Donte and Brian did a great job! The van I bought got inspected that same day and they delivered…read moregetting me a great monthly payment. I highly recommend getting your vehicle from these guys!

Service was terrible there but I was sold a car that I really wanted spent 10k only thing that…read moreneeded to be fixed in the car was the key. Kept getting led on about the key being fixed and I'll get reimbursed. No one ever got back to me and had to spend 1200 on a key . Would just rather be direct and told me from the jump that they couldn't get me together !

I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Initially, I was satisfied with my purchase at EchoPark. Elijah served as my salesperson and…read moreprovided excellent service. However, a problem arose shortly afterward. Within two days of acquiring my 2024 Volkswagen Jetta, I was compelled to bring the vehicle in due to an "engine service soon" alert. The vehicle's performance declined, and I encountered an error message stating P0010: Camshaft Position Actuator Circuit (Bank 1), indicating an electrical fault or failure with the camshaft adjuster valve. Consequently, I contacted EchoPark, and Orlando in the service department advised me to proceed to the Volkswagen dealership, given that the vehicle has only 48,000 miles and remains under warranty. Accordingly, I took the vehicle to Autonation in Buford, Georgia, on May 12. The vehicle was received on May 7, and the issues commenced on May 9. As part of my plans to visit Autonation, I was informed I would take an Uber to EchoPark after dropping off the vehicle. However, it took nearly two hours before I received assistance in arranging the rideshare. I interacted with at least five different staff members, none of whom were aware of the situation. Eventually, I spoke with Assistant General Manager Talon, who was exceedingly helpful and assisted me in reaching EchoPark. I waited at EchoPark for over an hour and was provided with a loaner vehicle as compensation for the inconvenience. Talon attempted to explore options for acquiring a different vehicle through the financing bank; however, the requirements for the vehicle I desired were more stringent. I subsequently decided against the Volkswagen due to the need for maintenance shortly after purchase. Since then, I have contacted Talon via phone and text messages without receiving any response. As of today, May 29, my vehicle has been in service since May 12, and no one, including Talon, has contacted me since May 15, despite multiple calls and messages. Rod in Sales called me and let me know my vehicle is ready to be picked up and arranged a rideshare as I returned the loaner. I am currently paying for a vehicle I have only possessed for five days, at a high interest rate. I also contacted EchoPark corporate, engaging with several agents and personnel, who ultimately provided minimal assistance and offered little follow-up despite my requests for a callback to discuss alternative options. This situation is entirely unacceptable and constitutes poor business conduct. I am disheartened by how EchoPark has managed this problem, especially considering its simplicity to resolve. Nevertheless, I would like to acknowledge the exemplary service provided by Rod, the Service Manager, or Sales Manager. His professionalism and dedication were outstanding and deserve recognition, potentially in the form of a raise or promotion. Although EchoPark did provide a loaner vehicle--an act of kindness--it does not mitigate the inconvenience caused nor the manner in which this matter has been handled. Management should have been more proactive in addressing this issue, maintaining constant communication, and seeking solutions that benefit both the customer and the organization. The total without labor in the picture is shown. The total with labor was over $5k for a vehicle I just purchased. PLEASE MAKE SURE YOU ARE AWARE OF YOUR VEHICLE PURCHASE. Thank God mine was under warranty. EchoPark you guys need to do better and compensate me for this major problem.

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!