The inspector failed to note a very large window and a smaller window with broken seals. He also missed a large opening on the concrete floor among other areas of concern. I notified the inspector of the large window with broken seal since it was so obvious. The other items may have been hidden by the seller. The inspector told me to file a claim with his company. I contacted the company several times and finally reached a manager within the required deadline who informed me broken seals aren't covered even though it wasn't an excluded item. Can't rely on the inspector to be thorough and the company would not file an error and omission insurance claim. read more

US Inspect did a great job inspecting my condo. My inspector Todd was extremely thorough and provided lots of tips for me to help keep up the home. He wasn't rushed and did a variety of tests across the apartment. He also climbed up on the roof of the condo building to inspect the a/c and roof, which was definitely a little precarious if you don't like heights. The report he provide was also extremely detailed and included high quality photos. It was also turned around really quickly which was quite helpful for me. Highly recommend! read more

Todd was great. He not only provided a thorough inspections but also gave me tips and advice on how to take care of my house more effectively. He is very knowledgable and has a great attitude. read more

Our home inspection went great today all because of Todd Summers. Todd arrived early and finished on time. The inspection took approximately 3 hours and he was informative throughout the inspection, educated us for future needs, and explained his findings on every item. He was extremely personable and professional throughout the experience. He encouraged questions the entire length of the inspection. Lastly, his turnaround time for all the reports was lightning fast! We had our reports 6 hours after the inspection. Everyone would be lucky to have Todd do their inspection! read more

We HIGHLY recommend Billy Lee with US Inspect. I specifically selected him from the rest of the team due to his Class A contractor's license and Master Plumber's license. It didn't disappoint. This is my third home and having always gone with US Inspect (great company!), Billy specifically has been the most impressive out of all of the inspection experiences I've had. He tested every appliance, pointed out different utility access/turn on and shut off points to us, and checked every outlet practically. He was so lovely and answered my barrage of questions. I can't recommend him enough! I'm picky and he genuinely surpassed my expectations. read more

Todd inspected our house a couple weeks back and we recently finalized the settlement of our new house. Without Todd's thorough inspection of the house, we would have had to pay a lot more out of pocket for some of the issues that the previous owners were having that they didn't fix before selling the house. Not only that, he noticed some potential issues that the home could be having in the future and gave us a TON of advice for maintain the house and answered all of the questions we had for him. Afterwards he sent us a pdf of a list of everything that needed fixing as well as pictures to go along. I was thoroughly impressed with his service and feel a lot more confident about the new house. read more

Our inspector Dean was there working when we arrived,He was very personable and willing to explain the entire process to us. He allowed my Dad to follow him and explained everything he was doing. I was quite impressed he was thorough and and knew what he was doing which put me at ease. This is my first home purchase and inspection and he put all my fears about the process to rest. Thanks to my real estate agent Heather Ferris for recommending them! And Thanks Dean you were great! read more

This should have been a simple inspection of a 1200 sq foot condo but obvious items were not done. For example, the showers were not run and evidence of possible insect problems, while pointed out to the inspector, were not included in the report. When I realized that one of the shower diverters was broken, I asked inspector Egan if the showers were even turned on. He said they were. However they couldn't have been since the diverter in the master shower was broken and the shower would not properly function. I had to point this out to him when he returned the second day. I found Mr Egan to be professional but found his inspection to be cursory and insufficient. I might use the company again but would not want to use him again as the inspector. He did not seem pleased when I asked why the evidence of bug was not included in the report ("we only report wood destroying insects?" What???). I'm pretty sure most home inspectors would report evidence of possible rodents or cockroaches. Very disappointed. Also, $410 is a lot to pay when someone can't even turn on a shower to test the plumbing. read more

Buyer beware! I used US inspect for my $700K+ home inspection in Alexandria. Bob completely missed a major issues with the HVAC in that it was not even connected to the 2nd floor (yup, cut off at basement) He reported no major issues with the home, central air, and suggested a 'booster' may be needed to improve cool/warm airflow. 3 weeks post purchase, I discovered this and $10-$15K is the estimate to fix. I reached back out to US Inspect to take accountability for the major error. Mo in claims was not even interested in hearing the case. They will cover themselves and not their client. This has been very expensive and disappointing. Do not use this inspection company if you want a partner in a home buying experience. read more

Water staining on ceiling is a "cosmetic issue" to these guys.

Unfortunately, we used this company to inspect our new home we purchased in the summer of 2016. We paid an extra $100 for an add-on service of a more detailed inspection of the home foundations and a crawl space under the house. The Atlanta inspector, Kurt, was friendly and professional enough in his demeanor, but in the end cost us thousands of dollars we didn't have and did an unsatisfactory job. Even though obviously visible contours were noted on our floor as an improvement area to be aware of in the report he wrote, there was never an indication that any structural problems existed (and were the cause of these "bubbles") or the fact that in order to put on new floors, which we clearly said we would be doing, we would require a large number repairs to create a flat surface underneath the old flooring. In short, we ended up having to pay over $3000 in repairs to a faulty structure (which our eventual contractor demonstrated was the result of amateur, lousy repairs the previous owner had attempted and never wrote in the disclosure as they are legally obligated to do) and to deal with cracked sheetrock after our house was - of necessity - jacked up. There are so many levels to how bad our experience with USInspect was, to the extra-long wait times to ever hear back from their chilly "Customer Service" (i.e. customer no-service!) Director Michelle A., even after re-calling three times over more than a week (this happened multiple times), to Matt Honea the Atlanta regional manager who came to our home and repeatedly told us how USInspect would honor its commitments to us and make things right and then in the end never returned calls or responded to closing questions after he was clearly told by his superiors they wouldn't be helping us or taking any responsibility for the thousands we had to pay. What was the end result? They reimbursed us the $500 for the inspection. Better than nothing but the stress and time made it so not worth it. On a last note, they of course have their story, like how we made the repairs without getting three price quotes (which they require you to do before considering a reimbursement), but I'll say this. The repairs themselves took weeks, and then it was weeks more to do the flooring work itself. We had to stay at my parents for 6+ weeks over the summer, three hours commute from my wife's work. So all I can say is, yes there may in theory be some way they will pay more than the reimbursement for the inspection fee, but there's no way that was ever going to work for us. Our advice? In short, just save yourself the possible harm and nuisance and shop somewhere else. (Also note they don't allow the option to leave reviews on their FB page or website. I wonder why.) read more

As a Realtor I rely on qualified professionals to ensure my clients are well informed about one of the biggest purchase decisions they will probably ever make. Knowing the condition of the home is one of the key components of their decision making process. I know I can rely on Ken Humphrey's to discover the condition of the home and educate my client about the condition. He is knowledgeable, professional and actually cares about helping my client make the most informed decision possible. He has always been available if there are ever any questions after the inspection or purchase. I always recommend him to my clients. read more

Lousy work. They missed a broken rafter in my attic. And when we sent them a picture afterward they said it happened after their inspection. Which is ridiculous! Rafters don't just break. The damage was there at the time and they missed it. But instead of apologizing and providing some refund they just pretend it is an inexplicable mystery. Never use these people. Totally incompetent and do not stand behind their work. read more

Frank Moyer was great. He was thorough and went over everything with my client. She's happy, therefore I'm happy!

Well, here we go. I'm a 1st time home-buyer so I didn't know that you literally NEVER use an inspector you do not have a personal reference toward. This one was recommended by the realtor. Yet another thing you NEVER do. They will pick their favorites that under-rate the importance of certain issues so as to sell houses faster. Jeeze I sure did learn a lot. Now I know better for when I get out of this house for one US Inspect will never touch. This guy was Steve Fuster. He was nice enough but missed something huge and glaring that drastically decreased the value of my home and cost me hundreds in repair costs. A slow leak ruined my entire home's subfloor and he somehow completely ignored it. You can bet US Inspect did squat. "He doesn't work for us anymore. Nothing we can do. Sorry, you're SOL." Is the response I got. These people don't care about you. They will not help you afterward. They won't help you during. Get an inspector that cares and a company that will stand behind him, not one that is chosen by realtors because they help sell houses with a company that uses "Yep, we fired him for the same reason. Look, he screwed us too, so... yeah... you're not the only loser here.". Realtors only get paid when they sell you a house. I sure as hell wouldn't have bought this house had I known better. Thanks a lot US Inspect. read more

Mistakes and oversights happen to everyone. It's how they are handled by the company that matters. I have never written a bad review before this, however the dismissive, irresponsible, unethical, and outright rude conduct of US Inspect's Director of Support Services is reprehensible. Thank goodness I have expert testimonies and an attorney friend who will pursue my protection as I have now spent nearly $3000 fixing the mistake of US Inspect. The company claims to have insurance to protect consumers, yet do not be fooled by their policies. Even in cases of clear cut negligence, US Inspect denies all responsibility. Consumers beware. read more

DO NOT USE U.S. INSPECT!! I had an inspection done in NJ by U.S. Inspect and the inspector that was sent to my house had no idea what he was doing. He listed items on the report that didn't exist. He brought up every small cosmetic detail and demanded that it be repaired. It is a nineteen year old house with no major problems, but he demanded that a new roof (which is not leaking), a new deck (which is great condition), a new driveway (also in good condition), and a new walkway (good condition) all be installed because they are 19 years old! Since we are going through a relocation company, we are required to fix these items in order to sell the house to the relocation agency. His demands are outrageous and are not a part of what a home inspector should be reporting on. It appears that U.S. Inspect has no screening method for their employees. My Realtor said that in her 25 years of real estate she has never seen an Inspection Company as awful as this one. read more

I am a licensed real estate agent for DC, VA and MD and I have been using US Inspect for at least 4 years now and never been let down by their inspectors. I love that all their inspections include the infrared scan to help detect leaks or humidity and it has helped my buyers in many occassions. I have even been able to do same-day inspections when things got crazy competitive and we had to do pre-inspections to make more competitive offers and they have always worked with our schedules to make it work. I have my favorite inspectors like Todd Summers, Jon Handy and Brandon McHale, since they take their time, are extremely thorough and teach my clients along the way about maintenance and certain specifics just for their home. I never stop learning from them, even after the many years in the field. It's like a private lesson in home maintenance and on how to save in the future. Highly recommended and definitely will keep using them! read more

Really bad. Terrible customer service, they drag their feet. If you don't push them, they don't move. They also defer you to their subs rather than handling anything themselves. Really frustrated. read more

Beware - avoid this company at all costs. I purchased a home last year and had US Inspect do the inspection. It came back fairly clean, however, upon selling the same house this year, an inspector came in and found a myriad of things wrong that US Inspect had not even noted. These were all items that were not changed in our year of living there. I had to leave a half dozen messages before I finally received a call back. The woman was unkind and said that she "assumed" things to be the case and that they would not be held liable for anything. I am out of pocket thousands of dollars now because they did not do their job in the first place, then would not own up to any mistakes afterwards. I don't think I've ever written a bad review about a place but people need to know to stay away from companies like this one. read more

THEY DONT PAY THE INSPECTORS! They subcontract the inspections and once you submit the report they will no longer take your calls or return emails. They are ghosts! read more

Our inspector, Ken, was absolutely amazing. Made it very clear he was there for us and to inform us on the quality of the home. He was very thorough in his inspection and even more detailed in his report. I would absolutely use them again for a home inspection and highly recommend! read more

My Inspector was F. Moyer he was ver good, great knowledgeable and offered a lot of information on posible repairs needed. I would use them again, I recommend it to friends read more

We've used US Inspect twice now and couldn't be more pleased with the level of service we received. We were so pleased with our inspector Kevin Salva's level of professionalism and attention to detail that we requested him again specifically on our second inspection. Kevin showed up early both times and was well-prepared to conduct his inspection. He encouraged us to walk through and around the house with him as he explained his findings. At the end of the thorough inspection, he reviewed the photographs he had taken on his laptop and provided a verbal summary. By the end of the day, we received our detailed inspection report via email. We'd absolutely recommend this company and Kevin Salva to anyone looking for a detailed, professional home inspection. read more

My inspector was Ken Humpreys. He was on time, very courteous, funny and explained everything he was doing. He also pointed out useful things like how to control the HVAC system and how to turn off the water valve. He even destroyed a newly formed wasp nest found on the balcony. His report showed up in my inbox a few days later. I feel much more confident going to closing now! I highly recommend Ken. read more

Bob was excellent, he was extremely thorough and explained every single step of the process. The report was delivered same day with a very detailed explanation of all of the inspection items. read more

I've used this company many, many times as a Realtor in Northern Virginia and had exceptional service each time. Chris Chang has been my preferred inspector and he always get the report to me in less than 24 hours, teaches my clients how to maintain their home, and is very good at calming first time buyer nerves. He even gives them his cell phone number to call him after they move in with any questions! read more

Excellent customer service. Easy to set appointments even for rural vacation properties far away. We were pleased with the expertise of Doug Horton who used infrared technology to check for moisture intrusion and confirmed the home was well insulated. He had a knowledge of the architecture of the turret style home which gave him insights on what to look for and showed me areas of concern that others may have overlooked. US Inspect provided radon testing, well inspection and potablity testing and the home inspection for us. We will be glad to recommend this to our clients and friends. I am very picky as I am also a realtor. Good job, U.S. Inspect on your service, turn around and results. read more

I worked with Bob Egan. He was very knowledgeable and took the time to explain things I didn't understand. This is the second time I've used him and if I have to buy another home I'll be sure to use Bob or one of his team members. read more

We had Bob Egan inspect our new house in Springfield. He was very thorough and made sure to explain everything to us. The written report was very easy to read with everything we talked about during the inspection. I would definitely recommend Bob and US Inspect. read more

Colorado Springs, Colorado home buyers...Beware! US Inspect is a company that has all of the bases covered when it comes to hiding behind disclaimers and leaving the homeowner in the lurch of "buyer beware!" Heavy rains over the last couple of weeks have turned the inside of my windows into a water feature. The inspector...Mr. Dana Aderman of Colorado Springs, submitted his inspection report indicating that all of the windows were OK, Had we known about the caulking and trim issues around the windows, repair would have obviously been a provision of our contract to purchase the property. Well, as I wring out bath towels full of water that I placed on the sills of my "OK" windows...Mr. Aderman blew the inspection. It took Mr. Aderman five days to return to my home and gather information for recommendations that he forwarded to Michelle @ US Inspect. US Inspect Customer Service representative Michelle took eight days to get back to me after receiving Mr. Aderman's follow up report w/ pictures and his assurance that "we will be taken care of properly and with the respect we deserve" ( a direct quote). Readers, here is the bottom line; Michelle informed me that windows and doors are not guaranteed under the US Inspect home inspection. However, if I would agree to sign a "waver of liability" US Inspect would refund my $360.00 inspection fee. I specifically asked her why my window issues could not be covered under the "Errors & Omissions" insurance policy that home inspection companies carry? She informed me that my situation could not be submitted under "Errors & Omissions". When I asked her to give me an example of something that would be covered...she mumbled something and encouraged me to end the telephone conversation with her. In closing, if you are having an inspection or an opinion rendered on a property by US Inspect in the Colorado Springs area...think twice before you employ US Inspect. Make another decision if the inspector happens to be a Mr. Dana Aderman. Finally, if you are looking at a property that has windows above ground level...figure out a way to transport your own extension ladder and have a look for yourself. Either that, our trust that your inspector will do his job...hmm, Beware! read more

I have used this company to inspect a property I was buying as an investment in the Dallas, TX area. The inspector that did that was very knowledgeable and did a very good job. He climbed everywhere and got in every needed place to be inspected. He wrote a very comprehensive report. I am very please with him. I cannot say the same about the company though. They sold my information to their 'business partners' and now I am getting unwanted phone calls. Which is too bad for them, as the work the inspector performed was to be commended. read more

Adam Donaldson with US inspect has always been excellent expert for inspection of a wide range of real estate including condos, townhomes or single family homes! He helped my clients numerous times make valuable decisions, he predicts the life span of the systems and appliances thoroughly, sets your expectations while never exaggerating or blowing a problem out of proportions. I have used him in numerous transactions over the years and will continue to do so. Thank you Adam! read more

Worked with Bob Egan, who was my inspector, and was exceptional in making the whole experience less scary for a first time purchaser in the Northern Virginia area. He was able to address various needs and requests, along with providing a significant number of suggestions and confirming those suggestions and observations about the property in question with my realtor (who also deserves 5 stars in a Yelp Review for Re/MAX) and myself. The whole team of US Inspect was professional, and a pleasurable experience and I hope that others are able to have as significant educational exposure to what is used inside and outside of the home, from foundation to the top of the two layers of roofing. Focusing on the inspector, and eliciting a muted "wow," Bob was able to get the whole of the inspection accomplished within the time he had predicted, and was able to make a few suggestions on inclusions and exclusions to the repair/requests portion of the home-buying process. Bob was very friendly, personable, and engaging all while maintaining a professional and neighborly demeanor, and able to explain the technical aspects of what was going on at a level that I could readily relate to, and could then explain the same information to a less technical audience, too. Again, I am looking very forward to running all upgrades by Bob, and my Realtor for the best possible out-comes. I can't say if US Inspect accepts either Android or Apple payment methods at this time, but they do accept personal cheques on the premises, or a call back to their office to give a credit card over the phone to settle the expenses of a Home Inspection and Radon gas test. Rather looking forward to engaging Bob on modifications to the property, should all continue as well with the purchasing process. Once more time has elapsed and the re-selling process comes to pass, I will again look to Bob, his team at US Inspect, and my realtor for observations/suggestions for items to be accomplished after the home inspection for resale. read more

Raymond Montminy does it again. He was early and prepared. He gave me valuable information that I can use in purchasing my home. He was thorough and does not stop until he has answers. This is my second time using Ray. His inspection saved me thousands of dollars avoiding a potential money pit. I am so happy with the service. I am confident my new home will be move in ready. I received my report the same day. That will give us plenty time to address any concerns before closing. Thanks Ray and US Inspect. read more

As a real estate agent, the folks I work with are vital to my overall service offering. Tim Shelton with USInspect is a highlight of the service partners I recommend. A home inspector needs to be thorough and explain things in a variety of ways so that different personalities can relate. S/he needs to be knowledgable, patient and straight-forward. Tim is all that and more. He is down to earth and explains EVERYTHING to my clients so that they have all the facts necessary to make smart decisions. I recommend Tim without ANY reservation whatsoever. read more

The service was impeccable. From making an appointment to throughout inspection to emailed paperwork. We were impressed with our Inspector, Mr. Matthews. I highly recommend the use of US Inspect. He was courteous, very knowledgable and patient. He made the inspection enjoyable, and we are talking about house inspection, keep that in mind! Highly recommended. read more

We used US Inspect (Inspector Scott Truax) for the home inspection on what would have been our first home. Within the first 15-minutes of the inspection, Scott found a significant crack in the foundation. Without hesitation, Scott was able to get a trusted foundation expert to come to the house on a Friday evening in the rain, so we could have a better misunderstanding of the severity of the crack. We soon realized the crack was very significant and would require a substantial amount of money to fix. If it wasn't for Scott's good eye and quick reaction, we may not have seen the crack and we certainly would not have had the opportunity to get an on-the-spot price quote for repairs from a foundation expert. Because of Scott's seasoned skillset, we had enough time to back out of the sales contract and saved ourselves from a big mistake. To say we are thankful and owe Scott a huge debt of gratitude would be an understatement. He literally saved us tens of thousands of dollars in repair costs. Thank you to US Inspect for employing such highly skilled people like Scott. There are no words for how truly thankful we are for you, Scott Truax! read more

We had a radon inspection performed by Dean. He set up the radon detector in our basement and two days later returned to give us the reading. Fair price, quick, easy process. Would recommend. read more

Ray did a home inspection of a single family detached home for us in Vienna and we couldn't be more pleased with the thoroughness of the inspection. Ray was very knowledgeable about everything at the house and did a good job providing his insights into the foundation, the roof, the structure and even plumbing aspects of the home. The report was generated either 15 minutes of the home inspection and was very detailed too. Couldn't have asked for a better experience. read more