I was really concerned about these hornets that I had flying around by my pool in the back yard. I was getting ready to have my record release party in a few days and really needed it taken care of within a few days. The Pest Pro James Laney called me right away and introduced himself and told me when he could come out which to my surprise was right away! He showed up on time and even gave me a heads up 30 mins before arrival. I showed him where we saw them and he identified them as Cicada killers. It didn't take him long but I stayed inside because I didn't want to get stung. Needless to say, the party went of without a hitch and no one got stung. The price was reasonable and I actually set up ongoing service with them. James was knowledgeable and efficient. The whole experience was great! Thanks US Pest. You guys are rock stars!!!!! Zak read more

I would give it 0 stars if I could. This place is disgusting, from the people doing the jobs to the management. I won't say everybody because I don't know, but heather needs to work on talking disrespectful to people she doesn't know, and Derrick does not need to be there if the reviews are saying he pees in crawl spaces. And it makes sense, he has to pee every 5 minutes due to his prostate cancer. read more

They are dishonest, they won't fix their mistakes while claiming they didn't do it. Also overcharge you and won't pay you back. Stay far away. read more

These people are terrible do not trust there google rating. I was scammed by them. They did my crawl space and didnt have record of their job when I had a problem and then came and invented problems to charge more money. read more

We have been with US Pest for about 2 1/2 years now. Kyle was the one who git us signed up. He was Amazing. Now Austin is our new rep and he is Awesome. Always super polite, kind, always on time and does a very good job. Can't wait to start enjoying our summer nights out in our backyard without getting chewed up with mosquitoes. Thanks Kyle, Austin and US Pest for taking great care of us. read more

I walked out on my first day shortly after one of their top performers said that they advertise that pest inspectors don't pee in homes but he admitted numerous times about peeing in crawlspaces of homes and encouraged us to do the same with a smile. Cause they will never know. You wonder why mold and moisture is in there. read more

Can understand why rating is heading down. Had US Pest do termite treatment and borax mold treatment over 10 years ago. Lifetime treatment. Every year after they said I needed mold treatment. I said that was strange since you had already treated mold lifetime. After third year I called the then president of USP who personally came and inspected and that stopped. The next several years at each inspection USP said I needed to install automatic vents. Two years ago I did that myself at 1/10 the cost USP wanted. US Pest now under NEW management NOW this year they gave a quote for over $5k for encapsulation for mold and wetness, booster treat for termites and booster treat for mold. Got a quote from USS, who after inspection said I did not need anything but to relay plastic sheeting. They could do encapsulation of I wanted to for $10k but do it right, not as USP proposed. BUT I did not need it. Great guy from USS. Highly recommend THEM !!!! Recommended another pest company to lay plastic and properly treat the mold the small issue I have. As soon as I replace the plastic I will be switching pest services. I DO NOT recommend U S Pest. read more

This company is known for sending bills for services they didn't provide. It happened to the HOA that I am the president. When I refused to pay they started sending bills to the elderly residents with threats of turning over to collections. This seems to be a pattern when I look at reviews and BBB. read more

So thankful for the US Pest team. Jeremy did an amazing job when I found ants and he helped to locate the problem and ensure we got rid of them. Every person at US Pest is great to talk to and they are always invested in making sure we have everything we need. Thank you for taking care of our family! I can't recommend them enough! read more

US Pest Protection - Pest Control Near Me - Hendersonville, Tennessee

They are "Obsessed" with Customer Service. As long as your day isn't Friday. Because EVERYONES day is Friday. If you want Friday, they will make some vague promise about following up with you at a later time about seeing about maybe scheduling Fridays, but then they will randomly come like a thief in the night on other days, inspect outside your house for the bugs inside your house and leave a bill on your door. Our Exterminator, the one time I met him, was friendly and eager to exterminate all the vermin from my home, until I picked Friday. Bottom Line: as long as you don't pick Friday, you'll be fine. Unless your a bug. If you are a bug, Friday is definitely your day. read more

US Pest Protection - Source: Website. - Pest Control Near Me - Hendersonville, Tennessee

!!! WARNING !!! US Pest Supply Sells Outdated Products - Lies About Products !!! WARNING !!! Apart from being rude to customers, this greedy, unethical company sells outdated products beginning with Advion Roach Bait Killer which they sell individually from the 4-tubed package, which violates terms of agreement with Advion. I bought bait poison for my house and garage after I talked to a snobbish rep who insisted that the product was "fresh" and released in 2020, as is also stated on their site. When I opened the package I found to my shock that the product was actually manufactured in 2014 - six years ago! The substance that oozed out was liquid. It wasn't in gel form like it's supposed to be. When i challenged this in a phone call, a rep became highly disrespectful, blamed it all on me and hung up the phone abruptly. My neighbor also purchased pest poison to get rid of pests in his house. He used it hoping it would work to eliminate his pest problem. Lo and behold however, he too noticed that the product was way past its manufactured date. As such, he has lodged a complaint at this company with the BBB regarding its dishonest business practices. Special Note - Don't believe the positive reviews here. They're actually published by employees of the company. Just look at its poor customer review ratings. Proof is in the pudding. Do yourselves a favor and shop elsewhere. They don't care about the consumer as they post false advertisement to get your money. It's all about the money not the product or the customer. Don't be a victim to these greedy idiots that will take your money and run!! read more

Had real confidence in this company, but last several years their service has declined dramatically. I have an annual termite inspection contract with US Pest. In the beginning they would call to set a time for the annual inspection to make sure someone was home. The inspector arrived pretty much on time and explain the results with you. Now they don't call, they just show up, supposedly inspect & leave a minimal report. I looked back several years on my video surveillance tapes & found that time onsite doing the so-called inspection had dwindled significantly. The last inspection of my crawl space was less than 2 minutes, thorough job I'm sure, with a report that says "no activity found". Must have been the inspectors report on himself. Look elsewhere for termite & pest inspection. read more

If you like being charged for missed treatments, this is the company for you. For a unique customer service experience, ask for Jessica Reavis read more

I would not recommend using this company unless you are present when they come to perform the service. I used them for both quarterly pest control as well as to get rid of termites. The quarterly service price seemed reasonable, but the termite service cost a king's ransom and the material they used to plug all of the holes they drilled in my concrete is very unsightly. The main problem that I had with this company which caused me to cancel my service was that they would bill for services that they never performed. Our tech thought that he was being slick and would just assume that since my car was not in the driveway, no one was home. He would drive up, hang an invoice on the door and then drive off. Little did he know that my wife was at home watching him from inside the house. I wound up calling the main office and they sent someone else out to perform the service, but when it came time again for our quarterly visit, our regular tech pulled the same trick again. After that, I cancelled my service and went with a different outfit. The fact that the guy did it a second time tells me that they either condone this practice or just have a few really bad techs in their employ. read more

I had U.S. Pest inspect and treat my home for termites 2 years ago. They recommended doing two different treatment methods and to treat for a slight mold issue. The tech that treated the mold told me they doubled the concentration to help with termites also. The following year, they performed the annual inspection and informed me I had mold again. He suggested a total encapsulation of the crawlspace. I questioned the mold since it had already been treated with a higher concentrate than normal. He stated he was new to the company and it was possible he was looking at old mold. He asked if he could come back to inspect it again. He continued to call every 2-3 weeks asking if I was ready to get the encapsulation. I asked why didn't they come back to spray for mold again since it was under warranty, instead of trying to sell me another service? Fast forward another year, I received notifications in the mail every week letting me know I was due for my annual inspection. I called to schedule the inspection and wouldn't you know...they never showed! I called the office and was told they didn't have me scheduled. I explained I had called 2 weeks prior to make the appointment and was put on hold. She came back and said the technician would call me in approx 10 minutes to give me an approx time of arrival....no call. I would NOT recommend this company to anyone!!!!!!! read more

I was looking to get an inspection and treatment for bed bugs. US Pest was recommended to me so I called them first. I spoke to a woman on the phone as soon as they opened and she said someone would call when on their way. A few hours went by and no call so I called back only to get voicemails. More hours go by and I finally get a call around 2pm asking if they would come between 3 and 5. 5pm rolls around and I get another call asking if they could come in 40 mins. I wasted an entire day staying home not knowing what was going on. Donovan finally came and looked around a little bit and said they would treat the whole house for $980 and made it a point to say they would need a card up front. I was supposed to receive a call from a manager the next morning to get things set up for friday. I had to reach out because again I heard nothing. Donovan now said they'd come on tuesday of the next week when they had promised me friday. I got them to agree to come out on friday instead but I told them I was getting another opinion. Donovan originally told me they would not need to use a bug bomb and then said they would have too and myself and 3 pets would have to completely vacate for up to 4 hours. Marissa called to verify everything and when I explained my frustration she said they might be able to bring down the price a little. I told her I was going to hold off all together because of their incompetence to communicate. Grays Pest Control came out, inspected AND treated in the same visit all for a fraction of the price and sent appointment reminders to my email leading up to the appointment and no one had to vacate. They informed us that bombing really does nothing so ultimately US Pest was a complete waste of time and energy. read more

Poor customer service, no results, waste of time and money.

Zero Stars. Probably the worst experience with a company in my entire life. After no less than 10 phone calls explaining the scenario over and over and over to US Pest representatives, they have continued to harass me with bills for services performed on a house I sold nearly two years ago. All of those new services they are billing me for were performed long after the house was sold and closed. It's frustration times a trillion and yet they keep sending bills. Next step involves BBB and or lawyers. read more

I have had poor service from this company, and they're not cheap. I've been billed for services that weren't provided. I've had service reps show up at my door unannounced first thing in the morning, or bill me for treatments when I wasn't even present to let them into the house. I've been told by a supervisor that charges for non-provided services would be refunded when they weren't. And I've experienced high turnover in service reps assigned to my property, often with the comment made to me by someone else at the company that the previous rep was unsatisfactory. If the company views them as unsatisfactory, how am I, a customer shelling out $40 per month, supposed to feel about them? I will never use them again. Caveat emptor. read more

Well, I paid the bill just because that seemed easier than fighting it. And then they sent the paid bill to collections. They sent a paid bill to collections. I called them and asked why in the world they would do that and they claimed that the bill was never paid. This has got to be the shadiest company I've ever dealt with. At this point I've got a copy of my statement showing I paid the bill and I'm done with phone calls. I guess I'll have to document everything in emails so that I have a record. I wish I had the time/money/ability to sue these frauds. So the long and short of it is, if you contact them they will bill you for services never performed, make it nearly impossible to cancel, take your money, then send the bill to collections. read more

Very upset with how this company communicates with their customers. We had a pest problem in August that STILL isn't resolved. 10 months we've been patient with them. And in that 10 months, they fired our technician (who messed up our treatment in the first place) without telling us, tried putting "band-aids" on his mistake without treating again, and suspended our account when we've been paying the monthly fee without as much as an email/call to let us know. But they sure will email me every month for their bill. Horrible customer service. read more

The best...hands down! Natural choices for pest control. Incredible employees who care about their customers. We called our guy Terry at 7:30 at night with a snake in our garage and by God if he didn't come out and capture it.Highly recommend them. read more

Piss poor management. This place is very unprofessional, I wouldn't recommend this place to my worst enemy. The management there is so egregious on how they treat customers as well as employees. They only care about money not there customers. read more

This company is not what it used to be. I have used US Pest for years. Lately though their turnover rate is ridiculous and their customer service is sub par. Often times the technicians would show up with their equipment not properly working. I have had technicians complain about working for the company. I've been told the same thing over and over again and nothing changes. The search begins for a new pest control company! read more

with my having a toddler, it was very important to get a hold on the ants etc that were coming in the house...last year we used another company and had problems all year. This year we expected the worst with the bugs due to no winter..however their services are so great, WE HAD NO PROBLEMS YET! They have treated our yard as well and our dog didnt suffer from fleas at all this year! great service! read more

We have been a customer of U.S. Pest for about 10 yrs. and have never been dissatisfied. Dependable service, courteous customer care, and reasonable prices. read more

Do not recommend.Can not get rid of my bugs. ( Lady bugs) then I ended up with termites. The roaches and spiders are still a problem. If I could get negative stars I would. read more

Cannot recommend US Pest. Technician was late for scheduled appointment, blamed it on office scheduling. Technician did not go into basement and missed areas we had asked him to treat. I called back to inform office about the problems we experienced and they offered no remedies other than to say they could send tech out again a week later. Needless to say, there are numerous pest control companies in Nashville. We will not be using US Pest ever again. Do Not Recommend using US Pest. read more

The Lifetime Termite Treatment is not lifetime. After an initial cost of $2300, you have to have a tech check for termites annually at a cost of $168....this check literally takes all of 5 minutes walking through the basement and around the house. I can do this myself for free - there is no crawling under floor joists or getting dirty poking around. Even worse, after four years of this nonsense, I have paid $672, and not a drop of chemicals or termite damage repairs performed. At this rate, I will have paid for another initial treatment......it's time to reconsider!!!!! read more

TERRIBLE SERVICE!! They price gouge you with your initial spraying but then trying to get your quarterly service scheduled is a joke! Have tried numerous times to call the manager in Nashville to question their policy but have been told the last two months he is in the Bahamas, really?!?!? read more

What a relief to finally find a quality pest control service in Nashville. After months of research and false promises I knew I had to give US pest a shot. They were very quick to get out to my house to assess my insect situation. Brandon came out and looked my house over, told me exactly what I needed, and fixed the problem. He is very knowledgeable and I appreciate his honesty throughout the entire process. US Pest has my business for life. read more

Made an appointment on 2-9-2015 for termite inspection on Friday 4-24-2015. Was given a 2 hour window when the inspector would arrive. On 4-24-2015 NO one showed up, NO one called. Called the company and they FORGOT to put me on the schedule for 4-24-2015. Eventually an inspector showed up. Had to cancel another appointment because of their tardiness. Screwed up the whole morning. I guess they think I having nothing else to do but sit around waiting for them to show up. This past Friday 5-1-2015 another inspector showed up (within the 2 hour window that they were supposed to comply with the previous week). States that he had me on his schedule for a termite inspection for 5-1-2015. Does anyone at this company communicate effectively with each other? The right hand has no idea what the left hand is doing. Sent an email to the President of the company Erica Brister as well as other top executives at the company: Heather Collins, Laura Costin and Janell Taylor 8 days ago and still have received NO RESPONSE from any of them. Now this is a company that really cares about it's customers!!! read more

During our recent termite inspection, U.S. Pest alerted us to a water leak occurring beneath our home. I am very appreciative!

For the third month in a row, they did not show up for pests service at the appointed time. I am tired of sitting at home and waiting for them when they never show up. Not reliable. They came ont time on a day that was not scheduled so they only did the outside, but still left a bill for the full amount as if they also did inside. read more

Worst company ever. They will lie and tell you that you need their service, when in fact you do not. They told an elderly couple that they needed a service which would run this couple an estimated $3,000.00. This couple is on a fixed income and can not afford something like this if not needed. They had another company come out and do an inspection, and as they thought this service was not needed. I tried to find the young man who did their inspection, as he was a very nice young man and very pleasant, and to my dismay they had fired the young man. If you are planning on having your home exterminated and using U.S. Pest I would advise against it, at least the one in Hendersonville. I have talked to several customers of their and they have changed managers in the last couple of months and this man is in my understanding a less than desirable person to deal with. In my understanding he will tell his technicians to lie to customers in order to get their business. BEWARE OF U.S. PEST. read more