I walked in with no line wait. The postal employee was very nice and helpful. No complaints.read more

Unfortunately, I did not get the lady's name I dealt with but she was so rude, would not let me…read morefinish a sentence without interrupting, would not listen to what I had to say yet said "I hear you". Told me the info I was given by the Brunswick Postmaster Steve - that he lied to me. The forwarding address we gave (to Strongsville) was not processed properly and will now be delayed another "one to two weeks, we just don't know". "That's the way we handle things." I worked in cust serv for decades. If she were my employee, she would be reprimanded and sent for retraining and then just fired if that did not make a difference. I guarantee she would not have cared. And after reading other reviews, I see there is no sense in me going to the current Strongsville postmaster with these complaints as I do not believe they will be addressed. This particular USPS representative was dark skinned with long black hair.

Good people. I send a lot of items overseas to my wife in Kenya. Never a problem. Easier to send…read moreher items than to bring her to America. Go figure.

terrible the people nice. That's reason why I gave stars. The USPS has lost my packages three…read moretimes. without any updates don't do the USPS schedule pick up. It does not work.

There was only one teller but he is quick and very efficient…read more Its clean and organized inside and out. They have a drive up drop post box.

Tony is awesome, helped me so much with a huge order of certified mail. he was so patient and even…read morewith a long line at the very end of the day he was kind and courteous to everyone. thank you for your help and being a genuine, kind person to work with!

I frequently use the post office to ship products that I sell. Hinckley location is by far the best…read moreI've ever been to. The employees are all super friendly and take time to get to know me. They are very organized and all very knowledgeable. I've never had any issues with any of my packages and will continue to use only this post office for my shipping needs. Thanks, Hinckley USPS!

It's somewhat hilarious to me how much I have used this post office... more than any other my whole…read morelife... they are all very friendly, there usually isn't much of a line (I can't say I go during peak hours tho) and though I've been to a couple other offices in our county I really don't think they even compare to ours... I suppose I'm biased, lol

The service is what you would expect from a post office. The parking sucks, but I'm glad they have…read morea drive up post box. Just your average post office!

I had a very disappointing experience with this post office. I made an appointment for my daughter,…read morebut when we arrived, we were told the employee was on lunch and asked to come back later. We returned at the time we were instructed, only to wait an additional 15 minutes for the same employee. Additionally, when my husband and I scheduled appointments for our passports, our appointments were canceled twice without adequate explanation. This location clearly needs a better scheduling system and improved customer service. Appointments should be honored, and customers' time should be respected. I hope management takes steps to improve these ongoing issues.

Three separate packages taken into the post office were stolen and so was a $30,000 check! Luckily…read moreit was caught by the bank. This theft has been going on for over a year and someone was charged but it continues.

I have a 2 small on line stores I use USPS to ship items, so this week I scheduled a pickup for the…read morenext regular pickup date. The next day the items were not picked up. So I rescheduled the pickup for the following regular pickup date, and again USPS failed to pick up my items. I have no idea what's going on with USPS in my area, but these carriers do not like doing their jobs. Why have request pickup option, if your not going to make the pickup?

Very helpful staff. All options were explained to me well regarding a package I needed to have…read moreshipped. What I particularly found useful was the amount of counter space available. I needed to write about a couple cards before mailing. Highly recommend going earlier in the day as it can get a little crowded here after 4 pm.

The staff is very friendly and fast…read more I have never gone in and had a long line. The girls keep the line going. They offer everything for you mailing and shipping needs.

Super friendly staff and everything is always fully stocked. Will come out of my way to come here…read moreeven if it isn't the closest usps

The people who deliver packages don't bother half the time. They don't even leave a note. I have to…read morecall and the post office says I was not home. I was, waiting for the package. Then I go to pick it up and there is a very long line. Two people are supposed to be there but one goes off somewhere all of the time. This service has gone way down hill.

Trying to ship something over seas. These people (Lacey) are about the most dry, unhelpful…read morecomplainers you could ever walk in on. Funny though while o was patiently sainting in line she spent 3-4 yucking it up with a friend while staring at me.

Our office building regularly goes without weekly mail delivery. When you call the listed number…read morethey put you on hold and then disconnect the call.

Better!! Staff is different than when I used to avoid this branch! Much nicer, more helpful,…read moreactually happy & friendly with customers! A world of difference! I don't mind going there at all anymore.