Everyone was very friendly even the customers! This is a very nice post office... I was mailing…read moresomething off and they were very helpful in telling me how to do it.

always good service..johnny is especially helpful...packages i send alwsys reach their destinationread more

I stopped in to quickly pick up postage stamps. It was QUICK. FRIENDLY. I was offered a nice…read morevariety of stamp styles! AND I got a tip from the clerk about where to get a valentine present. 3 cheers for UPS.

Went in to drop off a Amazon package for a return, and the woman at the front desk was extremely…read morerude, to the point where she was practically yelling at me when explaining return procedure. Which, I didn't need the explanation. Especially with her rude tone voice.

This is absolutely the worst Post Office I have ever had the misfortune of dealing with in my 73…read moreyears of life. The person behind the counter, Paul wears is a thread bare T-shirt, has filthy hair, does not smile, is hesitant to make eye contact, and is dishonest. He refused to accept two packages for me from FedEx, telling them that I wasn't on the general delivery list, although I most certainly am! My guess is he's just doesn't want to work any hard than he absolutely has to. Refusing packages for Boondockers is one way for him to do that. He has made my life significantly more difficult because of this. I have visited the Post Office in Cottonwood and they were very pleasant. I was told that although they have a general delivery list that I needn't bother signing it because, and I quote, "we are nice and will accept your packages from FedEx." The Rimrock Post Office is the only one I have ever used that refuses general delivery packages.

Bleh. They don't deliver your mail if you live in a dirt road still. And now they haven't even been…read moreleasing a notice until 2-3 hours after noon. Keep in mind they close at 4 so this often means you are a full day late to pick up your package. What if I ordered a turtle and by the time I picked it up it was too late?

Absolutely horrible service here. I've seen 8-10 people waiting in line to pick up packages while…read moreoffice workers stand around joking and ignoring them. you'll rarely see more than 1 clerk at the desk irregardless of the line of people waiting. If you have a pkg pickup and there are 3 or more cars in the parking lot plan to wait in line for awhile.

11-13-17 Extremely rude service on more than one occasion from the postmaster at this location…read more(big, tall, balding man). As I walked through the doors this afternoon at 3:55, the guy behind the counter starts yelling, "Come on. Hurry up and get over here," and clapping his hands at me. Well, I can't walk any faster due to a leg injury. It was really embarrassing having this man trying to call me like a dog or something. I turned around and left. Perhaps this rude postmaster has forgotten who pays his salary. Suggestion: Try the Cottonwood Post Office if you would like better service.

Great LOCALLY owned business !! I have used these guys…read moreseveral times over the last year and they EXCEEDED my expectations...... there retail space is an old Bank so they also have SAFETY DEPOSIT BOXES for rent . WOW

Not the greatest "packaging". Shipped a bronze sculpture and the box was stuffed with random pieces…read moreof styrofoam and a blanket. Then the sculpture was delivered upside down. A simple "This Side Up" sticker would have been useful. Thank goodness it wasn't damaged but real shoddy job! And they charged me $90. bucks for a cardboard box stuffed with styrofoam.

Honestly, the people that work there are pretty great & they do an excellent job of getting people…read morein and out pretty quickly. Holiday season will get u stuck in line for a long time but no where near as long as in the cities. The one and only thing keeping me from rating this usps higher is the fact that they STILL don't have a self service kiosk!! Why?? The hours this place is open are EXTREMELY inconvenient haha they are open from like 9:30 am till 4:30 pm. It's too late for me to go before work and too early for me to go after! They should either change their hours to more convenient ones or get a self service kiosk! I send out packages every single day. It would be so awesome if I could just send it out myself when I get off work at 6:30!

I'm traveling pretty much 100% of the time and the folks at this UPS are great. They're attentive,…read morefast, kind and always greet every customer. I am 110% secure in the outstanding level of customer service that I always receive. Thanks guys!

New owners. Have been going here for years and the change is huge. They won't take any type box…read moreany more, as they seem to want to sell you one of theirs. Prices have gone up and employees are not as happy/friendly. I'll be taking my business elsewhere.

Much to my surprise I was in need of a UPS store & i found it nestled in a very small store front…read moreacross from a donut place. The staff are courteous, helpful, and service with a smile. They can help you at the counter or you can use the self kiosk in the lobby, they only have one, but it's a small space. This store can get busy at times to form a line & also a line for the kiosk. Since my first visit I've been here several more times whenever I find myself in the area, and needing a UPS store.

Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

Driver can not shut a gate that he opens to get in the yard to save his life 2 days in a row he…read moreslings it open and doesn't close it. First time leaving it for the dogs to get out 2nd time we attencipated the incompetent driver to be back and did not let dogs out. Is a younger white male that does the verde lakes route.

Substitute fed ex delivery male for my monthly walmart order. Yesterday substitute male hispanic…read moreknocked on.my door at my sute stating there was no unfo on address and asked my ne made me sign for my package and wanted to talk about broken truck and regular delivery man. My label had all my informatoon which Ive had diveted for last two.years with address and site no. INSTRUCTIONS to place package at door. Thete is no required signatire and definitely no.knocking on my door. He does not completely understand English when I spoke to.him. you mihht want to get him straight about following delivery directions. I.have complained to.walmart also. Please contact me about my rimrock.delivery if you.would lile.