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    US Post Office

    1.5 (2 reviews)
    Open 9:00 am - 5:00 pm

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    The UPS Store

    The UPS Store

    (19 reviews)

    Much to my surprise I was in need of a UPS store & i found it nestled in a very small store front…read moreacross from a donut place. The staff are courteous, helpful, and service with a smile. They can help you at the counter or you can use the self kiosk in the lobby, they only have one, but it's a small space. This store can get busy at times to form a line & also a line for the kiosk. Since my first visit I've been here several more times whenever I find myself in the area, and needing a UPS store.

    Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

    US Post Office - shipping_centers - Updated May 2026

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