This posting is late, but I was here in February Martin Luther King Day, and a lot of the FedEx…read morewere closed so I went to the post net the door was open and I went in and I met Melissa. She said she just stopped by unfortunately there be no Pickup but she gave me the address of the FedEx about 15 minutes away. Since I was from the valley, I had no idea where to go and she gave me great directions the next day I went in to drop off another package since I was working up there she was very pleasant. This was a nice clean store. It had everything she did not have to help me at all. She could've just shut the door unlock it, but she chose to help me and for that I will take all my business there when I work up there this is a top-notch company.

I spent a small fortune shipping something to my daughter on Wednesday. Paid to have fed ex deliver…read moreon Saturday. Cost $37. The package did not arrive & is in Phoenix (Sat) & to arrive Monday. They are closed Sat & Sunday!!! I will be contacting them Monday for a partial refund. I will never use this business again!!

Thank you to Xena for helping out and making my stop at UPS a lot faster. Great asset to the team…read moreand ownership.

Service. Rather than explaining something they just talk to you like you're stupid. Amazon…read morepackage said no box but there were little pieces that went with it. Didn't make sense. Extremely rude and just kept repeating no box means no box. Then the other girl yells at me for pointing out the other girl is rude and said she is new. Being new has nothing to do with having manners and being polite, rather than talking to somebody like they're stupid. She told me to calm down. Which is number one no no in service. I wasn't even upset. Annoyed at how I was being talked to, but not upset. Then they told me that Everything goes into one bag together. Had they said that at the beginning, I would've understood and that would've made sense. I keep emphasizing how they talked to me like I was an idiot. I would rate a negative number if I could. Go to postal Annex.

I retired from FedEx in 2019 after over 30 years of employment there. When FedEx Express did the…read moredeliveries it was prompt with good and friendly service. Since the advent of Ground taking over ALL deliveries the level of service has become something much less desired. The service I'm getting at my present location is quite bad. The driver is the most surly courier I've encountered ever including Amazon and UPS. The packages from the current individual look like they were bathed in a dust bowl. I can't bring them in the house to open because they are filthy. She delivered one day, recently, from a rental van, and the package was clean. I guess the managers don't do check rides any longer. This pains me to see this happening since I spent such a long time employed by FedEx.

The staff here has been great ...help secure and tape....very fast.... extremely helpful…read more Could not ask for more. Bob Laz Prescott Valley

Great customer service! Doing their job efficiently and with a smile! I needed to send an overnight…read morepackage. Research showed prices about the same as elsewhere but reviews for this store were better. And deservedly so!

As long as there are two people working this store deserves five stars. Short wait times and…read moreexcellent service. They will go out of their way to help get what you need done.

This store and the staff used to be great to work with, but now the person I see working most often…read moreis rude and short with people. I have never seen her smile, she doesnt care to get to know the regular people who come in all the time and she structures her "Rules and Guidelines" Like she works for the DMV. I saw another worker in there that I have never seen before and she is worse. I liked the staff that they used to have.

Part II My response…read moreto the UPS Store manager's response is as follows. Well Tabitha, since you don't want to know what it is that I want from your store to make this situation right, I am going to tell you anyway. I want this to be a memorable experience for you, your nasty, rude, and disrespectful employee and now the franchise owner of your four stores as well. The cover up is almost always worse than the original crime. And that is what you are doing. And to pursue that goal, I have been in contact with your corporate headquarters to find out what the protocols are for resolving disputes between individual stores and unhappy customers. And so, in addition to my social media campaign, I am now going to take this up with the UPS store HQ to find out if they care more than you do. And just FYI, this is not a "he said", "she said" because there are as many cameras in your store as a bank and so everything was recorded and you have that video. If you really cared, you would review that recording and see that this is not a "he said" versus "she said", this is about you lying and covering up for your terrible employee. You also wrote one thing about your response to my reviews on media sites, and you gave me quite different responses in your emails. You are a liar, and I am going to expose your lies to not only your corporate office, but to the public as well. And I have already won because this is now a memorable experience for you, isn't it? But even so, this is far from over because you are still in possession of my mail. And it wasn't that your store policy for key refunds wasn't explained better to me, it was that it wasn't explained to me at all and I was told another lie and that my key deposit was being retained because my box had expired the previous day at midnight and that is how this whole ordeal began. It is your responsibility to take care of my mail and give it to me whereas I am under no obligation to stand there and take abuse from your nasty, rude, and disrespectful employee while she leisurely sorts through my mail with it in her hands. And this entire nasty exchange happened in front of several other customers who were waiting in line behind me which made it quite embarrassing for me. I walked out instead, but that does not absolve you of your duty to take care of my mail. Your employee thought she had power over me because she was holding my mail and now you think the same thing because you have not only my mail, but my driver's license that you failed to tell me about as well. What were you planning on doing with it? And I now want to be compensated for the emotional and physical distress this entire event has caused me. Tell your UPS Store franchisee to get out his checkbook because that is the only way this is going to end.

I've lived all over the country. City, Rural, Semi-rural. I've NEVER had such bad experiences with…read morethe USPS. The carrier makes no effort at all. Won't deliver to your home. Won't respond to you saying hello to them in public. Won't let you get your mail out of your box if they are in the area putting mail in for a half hour. Anything bigger than shoebox you must pickup from one of two offices. Your guess which one. I would rather send perishables international with ontrac than use the USPS.

They apparently don't always answer their phones in Prescott to offer customer service to people. I…read morecalled three times in a day, and they never answered the phone.

The staff is very friendly and helpful. It's right on Gurley Street. Very easy to find. Very small…read moreparking lot but very convenient location.

The people that work here are so unfriendly and so smug. I've been in there twice and I will never…read morego back because of the miserable staff. Avoid at all costs.

I come here from CV rather than use that UPS store. I've never had anything but good experiences…read morehere and Zach is the best!

Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

Locally owned business that goes the extra mile. As an example, my wife and I have bad knees. They…read morewill see us drive up, and they will bring our mail out to us. They have told us that they do this for many of their clients. This next example is way over and above. I had picked up my mail a few days before Christmas (2025). It was near closing time. A few minutes later, Cindy, the owner, called to say my brake, tail, and license plate lights were out. This might have prevented an accident, as I was planning to take my wife out that night to see the Christmas decorations and lights. I am very thankful for that call and thankful to have a GREAT local business that cares and provides great service to the community.

These people are the best. They are always helpful and go the extra mile. You can drop off your…read moremail or packages and they have PO Box service.

AVOID THIS STORE - I was told I had to purchase items that…read moreAmazon does not require. I tried (3) times to return ship an Amazon item. First the line was long and the employee seemed to be having a bad day, so I thought I would come back. Second visit the male employee said my original blank packaged box needed to be in a bag for purchase and closed with tape that I had to purchase. Or purchase one of their boxes and tape to close it. Third visit, two ladies told me the boxed item I put my Amazon package in could not be used and I needed to purchase a plastic bag and tape to ship it back to Amazon. Clearly they have not read AMAZON mailing instructions.... Ensure that there are no other tracking labels attached to your package. If you are shipping a non-hazardous item, completely remove or cover any hazardous materials markings. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side. THIS STORE IS MAKING THEIR OWN RULES AMAZON... ARE YOU LISTENING??? DOES THE OWNER REALIZE THIS IS GOING ON???

I rarely leave negative reviews, but after giving this location two separate chances, I feel…read morecompelled to share my experience. Both visits were for simple Amazon returns. On both occasions, the employees barely acknowledged my presence. There was no greeting, no "hello," no "thank you," and no basic customer service. I tried making casual conversation and being friendly, but was met with silence or short, rude comments while my return was processed. I assumed maybe the first visit was just someone having a bad day, so I came back a second time. Unfortunately, the experience was exactly the same. The lack of professionalism and common courtesy was honestly surprising. Processing an Amazon return only takes a minute or two, but a simple greeting and treating customers with basic respect goes a long way. I don't expect over-the-top friendliness--just basic customer service. There are plenty of places that make customers feel welcome. Sadly, this UPS Store has not been one of them. From now on, I will just use the one on Gurley Street. The employees there are much nicer.