Whenever I come in and Asheema is working I always run into issues, I never run into issues with any of the other employees. I come in with package slips and she never comes out with all of my packages, I'll have to tell her there's more and she says the same thing everytime "this is all I saw back there" but when she goes back to check again she comes out with the rest of my packages. My boyfriend and I live together and we have never had issues getting each others packages before but she tries to tell me that I'm not authorized even though our addresses are the same. The other employees have always been helpful and never had any problems. read more

This post office repeatedly puts off requests for mail keys/change of address etc. the staff are very abrasive, in particular a woman named Holly. She is uncooperative and extremely aggressive. I have had to go numerous times to this post office recently and have nothing but negative experiences. Holly also confronted my partner who also needed services and slammed a door in his face and threatened to call the cops bc he was told to wait for information by a manager. This is extremely inappropriate behavior especially when working in a public service building. I sincerely hope this actually gets taken care of in the future. read more

I like this post office the best. It's hardly ever too busy and I don't have to wait too long. I've found the people working to be authentically friendly- I'm a fan of Ray! They are great with shipping and also they always have patience when I want to see all the cool stamps they have so I can stock up. Thanks for the great service! read more

This is the worst place for service. I had my mailing address changed. They held my medications for a few days. I called them and they said they had it I requested it to be forwarded to my new address in Aurora. I have been now with out diabetic medication for 3 weeks. They said they forwarded it and till date it has not reached me. The postal service here in Aurora told me they have not received it either. They deleted the tracking no. and placed a label over it so now there is no way to track it. As with any script they will not allow me to get a new script for another 3 months. I have no way to recover my medication now and can't get any answers or help. read more

Creepy delivery guy and his supervisor both had no photo identification, and refused to give their names. Had no idea what laws governed a private citizen's rights and became angry because of their inability to be able to do their jobs in a lawful and respectful manner. Not even a : Sorry, I don't know, but I would be happy to look that up for you. Nope. Just anger at being questioned by a mere mortal. Wear your photo IDs 80907, you were rude for no reason. And, its not like I can't get your names, clowns. read more

It's sad to write this review but I need to share my experience with the supervisor at this post office. I requested to pick up at the post office a day before and went to the post office to pick up my pacakge. The guy who helped couldn't find it so he called his supervisor. She showed up saying my packaged was requested as redelivery on their system. But I have a confirmation email with me that says I requested to pick up. And also even says "pick up at the post offoce". She said I made a mistake to request but i don't think so because I have that confirmation email with me. I just felt like she was lying right in front of me and even telling me I was the one who made a mistake. Im so sad that this person couldn't admit their fault. I'm ok if people make mistakes becuase I make mistakes too. But this supervisor is not doing her job as her position. I think Honesty is important. read more

Incompetent and lazy. This is the worst post office branch I have ever seen. I pay for registered mail but this post office rips me off and refuses to provide the service I pay for. I pay for the package to be delivered to my door so I can sign for it. Instead, the lazy damn carriers leave a note in my mailbox telling me they tried to deliver it...a lie!...and I have to spend $40 in taxi fare to go to the post office to get my package they should have delivered to my door. I asked them why don't they provide the service I pay for. Their answer is, "Well, we would have to find your apartment and it's easier to leave a notice in the box." Finding addresses! Isn't that what the damn post office does?!?!?! am handicapped and this crap is getting very very old. read more

I needed to mail a package back home while on vacation. The drive to this location seemed a little sketchy. But once I arrived, the employees were polite and friendly. There was a short line but it moved fairly quickly considering several customers seemed unfamiliar with shipping. The employee was patient and polite while explaining services. I sent my package priority on Saturday and it arrived Monday. So a shout out to the employees here for being polite and efficient. read more

It is the Post Office, so I gave it three stars because it is prevented from providing the same level of service as a competitor such as UPS Store because of all of the governmental regulations. I pretty much avoid I went at about 4:30 and there was a line, as there always is at that time, and of course they only had two clerks. The clerks seemed to be fairly efficient, but both got tied up by the two people immediately in front of me, one was a stoner who was needing help in submitting his medical marijuana application and the other was a person who had multiple issues to resolve with USPS such as a package pickup and multiple money order purchase and something else that I didn't get but seemed complicated. I have never been in this facility when there was not a line, so I do not get why they won't staff. After all, this is the part of the USPS that makes money, they lose it on rural delivery and other delivery portions of the system. This is SALES!!! read more

The unites states postal service is complete GARBAGE! Not only can they NEVER deliver on time, or at all for that matter. But when this does occur they don't have one employee that even remotely cares or attempts to help. I vowed to never use them again after they lost a state issued birth certificate that I needed for a new DL but when I had to purchase another one they begged for a chance and said it would be free. I got it and the free new mail was ripped in half?? How!? But I ordered something online and if I knew how it would be shipped I wouldn't have even gone down this road. You will NEVER be able to talk to a real person when you call asking about it because the wait time is over 45 minutes and even if you wait that long they disconnect. Believe me I have tried. USPS-Trash Accountability-atrocious Customer Service-Non existent NEVER USE IT! Especially in Colorado Springs CO. read more

*UPDATE* They seem to have solved their staffing issues at least. This time it took 15 minutes to get stamps but that was mostly due to customers with severe PO box issues. I wouldn't go to this Post Office if I didn't live so close by. They have a severe problem with actually STAFFING the counter. I kid you not, on 11-21-14 I head over to buy Christmas stamps. PO opens at 9am, I get there at 9:20, and there is a supervisor behind the counter who tells me that the clerk is on break and they are "not performing currency transactions at this time". Are you effin' kidding me? He goes on to tell me to use the self service kiosk. I would, gladly, if I didn't want Christmas stamps which it does not vend. Nobody to take my money? Here I thought all this complaining (and I have complained via e-mail, phone call and letter with no response from USPS) would make some sort of difference. When there are clerks behind the counter, there is usually only one and the line is out the door. read more

This is my go to post office. I have never had a bad experience or too long of a wait. The holidays can be a little hectic which is to be expected. But there's usually no line on Saturdays. read more

Are you kidding me? I called to inquire about a lack of service for the last two business days. I completely understand when people are out ill and I also understand that the work load has to be divided between other carriers. I DO NOT ACCEPT "I DON'T KNOW" and "YOU CAN CALL ME TOMORROW" as responses to my inquries. The whole point of customer service is for you to provide service to me, not for me to chase you for answers. You should be finding the answers to my questions and concerns and calling me back. Mercedes WORST SUPERVISOR EVER! Do not ever tell me that you don't have a boss because you are the boss. Sister, you don't own the post office!!! I called another branch and spoke to someone there to inquire whom I could report Mercede's behavior to, guess what? Turns out she does have a boss to answer to, and the Post Master was not at all pleased to hear my complaint. read more

Find a better PO. Marked one of my packages as undeliverable. Had my address and daughter's name on it. I called the same day. They said they would look into it. Called the next morning and the jack off post master proceeded to tell me he didn't know where it was and if it had the right address on it it would have been delivered. He was rude and didn't listen because if he had he would have know I had a picture from the sender of the label printed FROM THE USPS SITE! His problem is that he's LOUD AND Doesn't LISTEN! And WTF is my mail ALWAY OPENED? Your service is absolute crap! I've never had my mail opened on a daily basis and I've lived in a larger city than this! This Post Office sucks, the Post Master is a Giant Turd and the delivery people are shady! read more

Delivery service for my sister-in-law was temporarily stopped by the city because of road work. I took her in to get her mail and the only clerk in there was so sick he should have been at home. He was hacking and coughing and sharing his illness with everyone. Finally another clerk came in to help us but we had been in the room for quite a while. We got the mail and left. By the following evening I started getting a tickle and the next morning I had fever, chills, cough, body aches, intestinal issues, headache. I called my sister-in-law and she too was sick. We had to postpone a meeting she was to go to and a week later I had to postpone a trip to see my son and his family. We're still pretty miserable. read more