Post Office service in this region is the worse, I'm qualified to make that statement since I've…read morelived in 6 other States! Living in Colorado Springs for 13 years now, I've seen multiple packages misrouted from Denver. USPS employees don't scan like they should SO nobody knows where parcel is when delivery date is missed, such is the case with me ONCE again!

Went two days in a row to try to get a passport as a walk in as their website is down to schedule…read more First time after waiting 20 minutes the worker came out cut off the line right infront me saying he was only going to do these people for the rest of the day. I went to the counter and asked if I could get help scheduling an appointment as it kept giving me errors online, the lady was very rude and wasn't helpful just insisted I had to use the website or the kiosk (which was the same thing with the same error) I tried to explain that I have been trying for a week now in hopes that the error would be fixed, she didn't care she just kept cutting me off directing me to the kiosk. Okay whatever, go the next day during their walk in hours which is 3-4pm lol. We got there at 1:50 just incase to find 10 people infront of us. The worker came and said she was only going to be able to get about 10 people, we decided to take the risk and wait. After 40 minutes the line hadn't moved AT ALL. The lady went to lunch, came back, and instead of helping the passport line she was helping the front registers which already had three other employees checking customers out. She was just doing other tasks and putting off doing any of the passport walk ins. We waited about another 10 minutes to see if she would come back and start working on passport but she didn't; we left. They don't want to work, and they're rude.

Only 2 clerks but really 1 .if someone has a passport to get your down to 1 clerk. Unbelievable…read more This happens all the time need more people. This is why we go and pay more at a ups

Dropped off package with important documents. Had tracking to ensure delivery. That was 8 days…read moreago. Tracking shows it at the local post office. Tracking only shows delivery but doesn't show when it left. So the local post office say we sent it to facility and facility says we never received it. Won't trust this post office again. Amazon does delivery better.

Not a post office here-. Not a post office here-. Not a post office here-. Not a post office here-…read more Not a post office here-. Not a post office here-. Not a post office here-. Not a post office here-. Not a post office here-.

I like this little annex. I have used it several times while in the area. It is a lot less busy…read morethan an actual post office so if you have a quick transaction it's a good place to add to your errands list to get things mailed without having to wait in a 30 minutes line.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

Called 5 times before someone answered the phone. Spoke with JEFFREY who told us to get here…read more"before noon" in order to process our passports. Well Jeffrey don't know s***because we got here and the supervisor with the long black hair said "Jeffrey doesn't know ANYTHING about passports"--- great then maybe don't let him answer THE PHONE!!!

Went to this location on 8/14/23 to assist my daughter in obtaining her very first adult passport…read more The USPS employee we dealt with, SEAN, was INCREDIBLY RUDE. My daughter had many questions as this was her first time getting an adult passport. SEAN was curt, dismissive, condescending AND belligerent. We asked why he was being so rude, then he became ruder. Yelling at us at the top of his lungs in front of 15 other customers AND his supervisor MARGARET (who was standing just a few feet AWAY!) Margaret she said she would 'talk to him' about his behavior 'later'. TALK to him about his behavior?? TALK? I have never been treated so poorly at the USPS in my entire life (and I have been going there for over 40 years!) SEAN has NO business being employed at the USPS or anywhere! THE ONLY explanation for SEAN's behavior in FRONT of his SUPERVISOR is that he is confident he will NEVER be fired. Everyone in the waiting area was STUNNED into silence at the way he was yelling at me and my daughter (HE MADE HER CRY!) SHAME ON YOU USPS.

Rude rude rude, like other comments have stated. We've tried this place twice now and the blonde…read moreolder lady is rude, might be the owner as we heard a comment from someone else about her while talking to friends who had similar experiences here. The only USPS that "makes" you stand while she scans in ALREADY prepaid and scanned in packages (from our business)!! The way she talks to you is wild. The sad thing is, they have cute stuff in their store that's handmade and we enjoy their restaurant next door. We won't be shopping or eating there again due to the poor customer service at this USPS.

The other reviews are 100% accurate - RUDE RUDE RUDE. I have tried multiple times to give this…read moreplace a chance and each and every time I am treated like I am asking them for something completely out of the realm of the possible. I am always an inconvenience. Don't even try to just drop off a package - that is out of the question.

I went in and Eileen was totally baller. She was all helpful and I was like, "that's awesome", and…read moreit was. Thanks UPS Store 3693.

This is a great place for taking care of shipping needs. The staff here are very helpful with what…read moreyou need, and the computer is fast and has a printer that works very fast and well. The prices are fair and worth it.

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

I have to say I am SUPER impressed by how I was treated. There are two gentlemen, John and Shawn,…read morewho helped me out to figure out when my package would get here and Shawn even helped me get my package after hours (I was there 30 minutes after closing). Overall, I am very thankful to have amazing people working here at this USPS and being so helpful even if they didn't need to!