I love this location. They are not always fully staffed, but they are extremely friendly and…read morehelpful. I go here since my work is right around the corner and am always taken care of promptly and with a smile!

Stop smashing boxes it has medical supplies in some of my packets are destroyed. If it's smashed…read moreyou report it so it can be handled in a professional way this is why postal services may end up out of business.

Post Office service in this region is the worse, I'm qualified to make that statement since I've…read morelived in 6 other States! Living in Colorado Springs for 13 years now, I've seen multiple packages misrouted from Denver. USPS employees don't scan like they should SO nobody knows where parcel is when delivery date is missed, such is the case with me ONCE again!

Went two days in a row to try to get a passport as a walk in as their website is down to schedule…read more First time after waiting 20 minutes the worker came out cut off the line right infront me saying he was only going to do these people for the rest of the day. I went to the counter and asked if I could get help scheduling an appointment as it kept giving me errors online, the lady was very rude and wasn't helpful just insisted I had to use the website or the kiosk (which was the same thing with the same error) I tried to explain that I have been trying for a week now in hopes that the error would be fixed, she didn't care she just kept cutting me off directing me to the kiosk. Okay whatever, go the next day during their walk in hours which is 3-4pm lol. We got there at 1:50 just incase to find 10 people infront of us. The worker came and said she was only going to be able to get about 10 people, we decided to take the risk and wait. After 40 minutes the line hadn't moved AT ALL. The lady went to lunch, came back, and instead of helping the passport line she was helping the front registers which already had three other employees checking customers out. She was just doing other tasks and putting off doing any of the passport walk ins. We waited about another 10 minutes to see if she would come back and start working on passport but she didn't; we left. They don't want to work, and they're rude.

Not a post office here-. Not a post office here-. Not a post office here-. Not a post office here-…read more Not a post office here-. Not a post office here-. Not a post office here-. Not a post office here-. Not a post office here-.

I like this little annex. I have used it several times while in the area. It is a lot less busy…read morethan an actual post office so if you have a quick transaction it's a good place to add to your errands list to get things mailed without having to wait in a 30 minutes line.

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I got absolutely no help to send packages back that I didn't request. I asked if there were options…read moreof any kind I was told only if I went to the post office to get a label and then come back to UPS and pay to have them try to ship back to sender. I am a new amputee. There was a big vehicle parked in front that took up the handicapped plus another space. The vehicle was not for a handicapped person. It always seems difficult to use this business. I have lived in the area for 30yrs and try to give anyone the benefit of the doubt. I will not return to this UPS store and I would not recommend it. To answer the question how to improve. As a business owner myself for 30 years, I would consider for this business to get people in there that know about customer service and not having a bunch of people hanging around taking up parking spaces for people that really need easier access.

Do not use!!! I ordered medication from my online pharmacy and had it shipped overnight since I was…read moreonly in town for two weeks. My pharmacy shipped it via FedEx (which I was unaware of) and the UPS store sent it back because it was not shipped by UPS! I spent $50 on shipping and have no refills of my prescription left. The UPS store did not tell me that it had to be shipped by UPS in order for them to accept the delivery; however, they accepted another package for me which was shipped FedEx!

Staff was welcoming and helpful Shipping supplies available…read moreand well stocked Service area was clean and obstacle free. Self service kiosk is available 24/7. Does get busy at times but well worth the trip. Highly recommended!

Prefer this location for less crowded lines close To closing…read morewhen I can get there! Open a half hour later than other locations

The guys are very helpful and patient with everything this I do,thanks guys stay strongread more

This post office building is epic! They still have the original interior from when it was…read moreoriginally built (1940's) and the exterior is made of Manitou Greenstone. So much history in Manitou Springs and their buildings have a lot of character. If you are around the area, you should stop by and check it out!

I went here for two Amazon returns. The staff was super friendly when I walked in. They greeted me…read moreand they were friendly during our transaction and told me to have a great day. I think this is an excellent UPS store and I would highly recommend it for all your Amazon returns or shipping needs!

I'm 70 this year and things are getting harder. I buy most household goods from Amazon. The return…read moreinfo from Amazon was confusing. The young lady that was running the store was so helpful. She showed me my return info was incorrect, there isn't a Whole Foods within miles of me and on one I said I had a box and label and I didn't. I stayed there and reset my refund/return info. In the meantime the store had filled up. She took care of everyone, one at a time, in a timely manner yet no one was rushed. We then finished up my returns. Yesterday I went back again and she showed me how to use the self service area, I would recommend this UPS store over any of the others, she treats the customer with care, especially the Seniors. I will get her name next time and add it.

Whenever I come in and Asheema is working I always run into issues, I never run into issues with…read moreany of the other employees. I come in with package slips and she never comes out with all of my packages, I'll have to tell her there's more and she says the same thing everytime "this is all I saw back there" but when she goes back to check again she comes out with the rest of my packages. My boyfriend and I live together and we have never had issues getting each others packages before but she tries to tell me that I'm not authorized even though our addresses are the same. The other employees have always been helpful and never had any problems.

This post office repeatedly puts off requests for mail keys/change of address etc. the staff are…read morevery abrasive, in particular a woman named Holly. She is uncooperative and extremely aggressive. I have had to go numerous times to this post office recently and have nothing but negative experiences. Holly also confronted my partner who also needed services and slammed a door in his face and threatened to call the cops bc he was told to wait for information by a manager. This is extremely inappropriate behavior especially when working in a public service building. I sincerely hope this actually gets taken care of in the future.

Only 2 clerks but really 1 .if someone has a passport to get your down to 1 clerk. Unbelievable…read more This happens all the time need more people. This is why we go and pay more at a ups

Dropped off package with important documents. Had tracking to ensure delivery. That was 8 days…read moreago. Tracking shows it at the local post office. Tracking only shows delivery but doesn't show when it left. So the local post office say we sent it to facility and facility says we never received it. Won't trust this post office again. Amazon does delivery better.