Very impressed by this location. I had occasion to visit the week before Christmas to send a package The line was wrapped around the store and nearly out the door when I arrived. I questioned whether or not I should come back but I stayed as I needed this package to go out as soon as possible. The line ended up moving very quickly as even more customers arrived. All three registers were open and the employees were working speedily and diligently to help the customers as quickly as possible. As my turn came I was told my package may not arrive by Christmas as the deadline for that date had passed. However I learned that only two days later my package was received and all was well. Very happy with the staff and the wonderful service I received. read more

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating. My package contained custom-made clothing and gifts sent from Nigeria for my brother's wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck... and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck. To make matters worse, because my label was purchased through Shippo, communication and responsibility kept getting redirected elsewhere even though UPS was the company that physically lost the bag. The compensation offered was minimal and did not come close to reflecting the actual value or significance of what was lost. At some point, it felt less about genuinely helping locate the package and more about quickly closing out the claim and moving on. I understand situations like mine may fall into the "1%" of lost packages, but I truly hope UPS revisits how those rare situations are handled because customers deserve better communication, transparency, accountability, and actual support when something this important disappears after entering UPS custody. I honestly still hope the package somehow miraculously turns up one day. read more

Becky is the example of outstanding customer service! I will be returning to this location because of her amazing attitude, teach everyone to be like her! read more

Customer service has gotten way better than before, their lines can get long but the front desk reps are aware and tries to be prompt and quick while being courteous and polite.... I never had problems with anyone working here with an attitude... they are kept to themselves most of the time paying attention to details and minding their work and not just standing around. When the line gets longer, employees in the back has the initiative to help out in the front to get the line moving. I only drop off or pick up my packages here, this is my favorite UPS franchise so far. They lend you their packing tape with no hesitation whatsoever unlike other UPS franchise. read more

Always long lines. And I don't mean occasionally a few people in line. I mean every time there is a line out the door and you are waiting to be served for at least 20 minutes before they ever get to you. Cashiers are slow as heck. Customers are probably slow too as I'm just there a few moments to drop off an Amazon UPS Store return. But it seems like almost every other customer is there to refinance their house or something and it takes FOREVER. Also they allow some "charity" to camp out in front of their store entrance nearly daily and for all day long. I finally had enough of the storefront campers and called the property manager since The UPS Store management wouldn't do anything about it when I complained to the on duty manager. They claimed that they give them permission to camp there because if they don't the Scrubs store next door will. So after getting nowhere with store management, I googled the property owner and was given the name and number of the local property manager of this shopping center. I talked to a lovely lady named Angela (the shopping center's property manager) who informed me that The UPS Store does not have authority to give permission to anyone to camp and solicit outside the store, and she would notify security, as well as be on property herself later to discuss the issue with The UPS Store. If you need to make a complaint about the people out front yourself, please call the property manager: Angela - Local Property Manager (469) 998-8980 or call the corporate hotline: Fidelis Corporate Hotline: (713) 693-1400 or send them a message online: https://www.frpltd.com/contact Edit: I dont know how to reply to responses from the business owner, so I'm just going to edit the original review here: I see your reply that you stated other businesses are giving this "charity" permission to sit outside their stores. The problem with this statement is that it is absolutely not true. The only business giving permission to these people to set up outside The UPS Store is The UPS Store itself, as they are only ever camped out in front of your store. Also, the individual stores do not have authorization or authority to grant such permission anyway, as the property owners own the sidewalk in front of all the stores, not the individual businesses leasing the store suites. So even if you were not giving them permission (which is not what y'all stated to me in person today, your manager on duty stated that The UPS Store is actually granting the charity permission to camp out by the front doors) your permission is moot. They need to contact the property manager like I did, and get permission to set up to harass customers as they walk into and out of your store. But we both know that the property manager WILL NOT give permission as they have repeatedly requested that charity not camp outside there but they keep coming back because YOU AT THE UPS STORE, not the surrounding businesses, keep granting them invalid permission to do so. After speaking to the property manager today, I was informed that the charity will be issued a trespassing citation and if they show up again, they will be arrested for criminal trespass. read more

Made appointment on line for afternoon appointment for a notary. I arrived to find a line almost out the door. Went to front of line to speak with employee about my appointment and was interrupted by two other employees and was told by all three (at the same time) they don't do it by appointment and I have to stand in line. Three employees all barking at me at the same time!!! What a failure of operation. I went to a local bank and had it done right away. Don't advertise a service you (UPS) don't have at a location!! read more

Worse UPS Never used them , costumer service is bad no reason to charge over delivery No response to costumer read more

Since it's hard to keep track of days in this age of social distancing (sorta kidding), I didn't expect this place to be packed with a line outside on a Sunday (jk it was monday). Anyhoo, everyone was standing apart, all of the workers had chic black masks on, I told the folks behind me there were two more spots where one might think to look for buried treasure AND get out of the heat, so keep that in mind when you're standing 6' apart from people and you're not exactly sure why anyhoo I just needed to return some old At&t equipment and sure enough when the young lady opened my box (giggle) she knew exactly what to do! I got an email notification like less than 48 hours later confirming that the equipment was received and I love it when efficiency happens! Definitely looking forward to being a new resident in the Sunnyvale area and happy with my service. read more

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Hello, my name is Victor Grepo. I rent one of the mail boxes at your location. I just wanted to give a "shout out" to Charles there at your store. Every time I visit I get excellent customer service. He's one of your "stellar" employees. Keep up the great work, thanks! read more

Walked in with label on my box at 6:57. Was not only turned down before closing but was yelled at by an African American female named Michelle as she told me she would not take my package even as other workers insisted. She also mentioned she was next in line to be manager & did not care if I was minutes before close. I hope this is not the type of customer service yall provide everyone! read more

Idk why ppl hate this place, very nice, quick, and good atmosphere. Maybe bc I'm a teen but idk, this place is great for shipping!

the line might be long but it moves fast, if you have your things packed and ready for drop off, i was walking towards the ups door struggling with my box, young man grabbed the box and placed it on the floor near the counter and continued on to the back to start his shift, staff is really nice and helpful!!! :) :) :) read more

You might be wondering why I am leaving a review for a UPS store, well normally I wouldn't, but this location was ran so well I just had to! I've been losing faith in UPS for a very long time because of their rude customer service and their slow demeanor and most of what they did, but I don't know what is changing or maybe it's just this location but I had a great experience here! They were not understaffed and they were very very fast at everything they did. The people were personable, helpful, and seem to just be happy to be at work. This is not like any other UPS I have ever seen. I don't know if they have a new CEO and this is the new way they're doing business, or if this is just this location, but either way I had to give a shout out to this UPS because of my great experience that I had here. Thank you UPS For stepping up your game. I highly recommend this location! read more

Lazy associates, it was 2 minutes until closing and I just had to drop off a prepaid package, and the girl inside saw me and made the signal that they had closed and I signaled it was still two minutes until closing and she shook her head no. Literally lazy freaking workers now a days, don't get a job if your gunna be lazy like that. read more

Great group of people work here, very fast business. Not packed like other locations. Definitely my go to spot near my job.

Absolutely unacceptable to be closed 10 minutes early. You're a SHIPPING SERVICE! You're messing with other people's businesses who count on YOU to get products to them. Taking my business to FedEx, USPS, anywhere but UPS. Great job. read more

I went to the UPS store across from Townesst and as usual it was very crowded, at least 20 people in line. So I get in line like everyone else. I in line maybe 15+ minutes and a young girl comes in and ask a question. She's told to get in line . A worker comes out from the back, by passes Every One in line goes up to her and proceeds to help her! He does this again! And again it's a pretty young girl. The lesson here is get a young girl to do your UPS business. They should be ashamed of the way they treated the customers today!! read more

High value package over in the 5 figures was stolen once we drop off at this facility. We keep seeing constant pattern with problem with UPS in this region with constantly loosing or steeling packages. Unfortunately we will not be not compensated because we didn't add the overprice insurance that's not possible for us to add with small margins we make , Please just beware before shipping high value items. This 6th time Being target and will not ever be using UPS going forward. read more

I did not want to write this review, but I honestly feel like I have to. I go to UPS often because of my Etsy business. I drop off packages at multiple UPS stores, but this is the WORST UPS store I've ever been to because of one reason, the manager. I've seen the short, older Hispanic female manager cuss at customers, yell at the workers, and simply sit around while the line was out the door. I saw the manager yell at a customer when one of the workers was getting ready to give her a refund, cuss in Spanish (like no one can understand Spanish??), bark at a customer for "cutting in line", and told customers to go to different UPS stores after waiting in line for over fifteen minutes. The language and tone she uses with customers is rude and downright demeaning, and I've seen multiple people walk out because of the way she treats them. I've also heard her on many occasions gossip about her workers, which is extremely unprofessional one, and two, who gossips about the workers right in front of customers?? The only times I've ever seen her not be rude, she's sitting on her phone while the workers are rushing around. This was all seen while waiting in line to simply DROP OFF my orders over the past couple of months! I am NOT the type of person to write bad reviews, but I just couldn't help myself. The manager's attitude towards EVERYONE is terrible, and it honestly makes me dread to drop off my orders. I've never had an issue with any of the workers, but as long as she is the manager, I will gladly drive to another location just because of her. AVOID, AVOID, AVOID! read more

Easiest and fastest way to ship an item! Every time I need to do an Amazon return, the employees there are fast and reliable! The line sometimes looks pretty long, but that's mostly because of the small space inside, but other than that they work pretty fast and you're out the door as soon as you know it. read more

Employees always nice and knowledgable. Service fast and packages always get to thier destination Unlike Postal Depot in Mesquite read more

**UPDATED March 4, 2019** I finally received the reimbursement check from the Owner. Considering that it took six months, writing bad reviews, and reporting them to the BBB, the customer service for $52 was inadequate. However, they did finally reimburse us for the delivery that was not made on time. Still would give this horrible store and it's lying owners a below zero rank if I could. As an update, it is now three months since I wrote my original review and since the "owner" responded. No refund has appeared nor has a case been open with UPS to get a refund. DO NOT use this location. There are others nearby with higher rankings. I cannot stress this enough. These people are not worthy of my money; they are not worthy of your money. They are liars and deceitful. Period. read more

I used this store for shredding 13 June 2022. Three employees helped me; they were friendly, helpful, knowledgeable. I plan to return whenever I need its services. Thank you. read more

This store is the closest to my home and something is always wrong when I come here. Either they can't scan the labels on the packages, they can't print labels, the can't scan or take QR codes and there machine to get labels is always down. I just came in and they turned away at least 10 ppl who didn't have labels on their boxes and 2 ppl with QR codes. They basically have 4 ppl working today who are doing nothing since nothing in the store is working. read more

Do you have a mask?! Stupid noise. I thought a vaccine meant that I did not have to wear a stupid piece of fabric over my face! Well, not at this location. Oh well, happy I had my wore out hair tie/ gaiter to pull down so I could get my job done. read more

store hours state open online and on store window sundays 10am - 4pm, its 12:18 , June 19, 2022 and the doors are locked.

I come in a pinch to do business Things here and get things done closer to my home. It is always overcrowded and under run in this store. Today, I went to have something notarized and although the state says it's $6, and I signed their book one time they tried to charge me $48 illegally. I am tired of companies taking advantage of people. UPS as a whole has been a decent company in the past but the notary Nelson that did not tell me he planned to charge more Than the state allows of $6. I am so frustrated. Also, they have to have a posted sign to notarize which they do not. They are not following protocol. So frustrated. This is an update to my previous 1 star review. I stated earlier that I would call the state and clarify which I did. They agreed that the store was attempting to overcharge me for the notary. After being armed with a name and email address I called corporate to let them know about my experience. I was told they would go ahead and allow me to pay the appropriate fee for my notarized pages. The girl that assisted me was lovely and promptly took care of the situation. I did have to wait in line an additional 20 minutes and next time will go to my bank for the free notary but UPS as a whole did try to make this right. Personally I won't go back to this store because it has been a waste of a day to be treated like a person and charged the state mandated pricing rather than an exorbitant amount which was incorrect. They asked for papers in writing which I took time to print out that they then tried to hand back to me so I'm not certain they plan to follow state guidelines. Beware. I'm learning more and more we have to know state laws about everything. read more

I've visited this store several times and the staff is very knowledgeable and efficient. Even if there is a line, they move quickly while remaining friendly. These guys are awesome!!!! read more

This is a slow, mismanaged, lazy place. Employees have no sense of urgency and there is ALWAYS a line. Be prepared to wait 15-30 minutes in a line outside regardless of what time you come here. read more

With the days of social distancing not wanting to enter stores and the last 3 months of quarantine I would not have expected it not be this hard once they began having staff in the store again to actually get someone on the phone to renew my mailbox. I have been calling at all hours of the day to get someone on the phone to provide my credit card number to renew the box. The two times I was able to take time off work and go to the store the line was outside the door and I could not wait as I had conference calls for work. I am still trying to get someone to answer the phone!! Not happy that I will have to take off from work tomorrow morning just so I can go to their store to renew my mailbox that I have been calling the store and leaving messages in the general mailbox and the managers mailbox for the past two weeks. read more

Do not send anything valuable from here shoes were stolen and replaced with a textbook. Worst location that I've used in Dfw so far. Manager is never available. read more

This store is a total joke! I sent a print job over to be done a week ago, and they still haven't managed to pull their act together and get it done. Mind you, this is not an overly complicated project, it's double-sided sheets, about 200 of them, and somehow they still can't get it done. If you actually want your project to be completed I definitely would not use this location! read more

Came in early this morning to get my portfolio printed and hopefully binded. From a glance you assume that the place is organized and has perky staff who knows what needs to be done and when things need to be done at a timely fashion. But as soon as I was hooked in and ready to print my prints were coming out extremely dark and scratched from the printer. Which is weird to see a professional business keep a printer that obviously had problems. And if it has issues like that it should be getting cleaned out every end of the day or at least the store should be putting in a work order for a new one. I did at least 25 more prints and it still came out worse even though the employee was trying to lighten it for me. But it only made it looked a lot worse with more scratches and more staticky than before. After looking through all of my prints. I told them in a level voice I don't want the prints, and I don't think this looks very good or professional. The employee gave me this look almost shocked and told me she was going to talk to her manger even though I would never pay for something that badly done. She gave me a one minute hand and went to her manager. I'm assuming to see whether or not I will pay for the printed out pages. The manager looked at me then looked at how many pages are printed and said "Yeah that was a waste of paper of course she has to pay for that." I bit my tongue and mentally kicked myself because I knew probably more than likely didn't want to make a fuss even though these people are being so unprofessional and obviously not knowing that something that poorly done should not be charged to anybody if anything they should be looking for someone to fix their printer and figure out why it's printing so dark and scratchy. How do you expect anybody to want to pay for that how would you expect to keep any business if you're charging people for something so low quality. I ended up paying $32.08 for those prints in total. The girl rang me up and after my transaction was done I swiftly turned on my heels and headed out the door you can keep my money but you will not be getting my business again. Ps don't come here for prints ever read more

Absolutely rude customer service. Argued every time I asked a question. Did not want to assist as if I was a bother. I am a loyal UPS customer but will used FEDEX from now on read more

I have utilized this store now probably 6 times for Amazon returns. Overall the customer service is helpful and considerate. There was one time that I was not feeling well and they immediately got me a chair and free bottled water. The only thing is while someone is getting their act together they should help the next customer. Standing outside in the heat was miserable. read more

Hi i don't even know to to give this piece of s*** 1 star. Don't ever ever in you f****** life send stuff here I sent something to Mexico City and when my friend got the package (it was fragile) everything was destroyed the boxes inside where torn some cups were broken straws were broken I was sooooooooo fucked up read more

I worked with Sunny, she was exceptionally helpful! Coordinated shipping of an item over the phone - it was effortless. Fantastic packing. She even emailed me after the tracking showed arrival to make sure it arrived intact. I would use this store again in a heartbeat. TY read more

This store was incredibly helpful. David went in on their end to get me information about a shipment that I couldn't access, and even offered to get me the contact for a corporate representative to get me additional info read more

Thank you Can. They have a sliding door so it's easy if your carrying a ton of stuff.

Stamps.com?! More like stamps.con the way they up those prices! I think I'll stick with ups